Wonderful! This Nordstrom Rack is extremely organized. I've been to many others that look…read morecompletely like someone's closet. But this place is very orderly. Whether you are looking for luggage or accessories you'll find a nice reasonably priced selection. Staff is very helpful as well. Longs can get long but it's because it's a great place to shop. One thing I notice is that they get things for next season well in advance

I only ran in quickly to pick up an online order but the order pickup was easy and quick. I had…read morelogged online to redeem a promo code from Nordstrom and found an item quickly from a great selection of options, very great value! I'm happy and will definitely be back to shop!

Newly opened, this little understated shop has some real treasures…read more Great customer service and nice quality items makes it a pleasure to shop here. The bamboo collection immediately caught my attention. So sift and comfortable with nice weight. Iris was so helpful in getting me the sizes and helping me critique the sizes. Besides that collection, there's several really creative accessories and home items. There's also a vintage collection worth checking out. Definitely on my list of shops

I visited Hillsdale Mall for the first time in decades!…read more I wanted to drop by and survey the parking near Palette Tea Garden. I decided it was best to park on the roof and take the escalator down to ground level.....right to the restaurant! While I was there, I walked around to see what the indoor mall was like. It's a nice shopping mall with a variety of shops, restaurants, and services. The North Mall has a huge "Dining Terrace" which includes an outdoor patio with fire pits. I like the hand washing area. I heard stories that the owners of the mall want to tear down the enclosed mall and build a mixed use open air mall. The plan is yet to be approved. I like Hillsdale Mall the way it is.

For a mall-not bad.! There are indoor and outdoor options, fair food options, it is not too…read morebig...parking alright if at an off hour. I hate to say I shall return to a mall. (smile)

Attended an early morning Beauty Trend Show in late July. It featured guest speakers talking about…read morecertain featured products, their attributes and makeovers on stage with the specific product reps applying it on models. They had light bites like croissants, yogurt fruit cups, coffee, juice, water and prosciutto wrapped melons. They had a DJ, raffles, free samples, freebies with a purchase and the theme was Hawaiian so we were given plastic leis and a big yellow mesh bag with a goodie bag filled with some samples. The presentation was upbeat and fun except for some ladies who were constantly chatting and even a couple of ladies behind me who just kept talking throughout the whole show so it was hard to hear. I don't know if one was translating from English but I thought it was very inconsiderate. It was already sometimes hard to hear because the speakers had to hold a microphone while trying to do a makeover and/or the music was also loud. Despite the interruptions, the reps and employees kept it upbeat. We ended up getting coupons under certain seats so that was a bonus for those who didn't win a gift basket from the raffle. Those baskets were generous with products!! After the show, women scattered to the respective cosmetic reps to try samples, buy with purchase and take advantage of the extras the reps brought for both the Beauty Trend Show and the Anniversary Sale. I reached out to the Beauty Manager, Belinda as I wanted some tips for eye makeup with a MAC rep. Belinda set up an appointment with a MAC Field Exec Shane Turner who was also a presenter. I showed up for my appointment but he was helping other customers who wanted to take advantage of the sales freebies for the day so I had to wait in the chair for maybe 10-15 minutes. He told me he'd wish there were more associates to help out. He seemed serious and overwhelmed. I told him about the MAC products I use and that caffeine irritates my eyes. He offered one product and said it doesn't have caffeine but I found out it had some in the ingredients list when I got home. I asked about the wear on a satin lipstick and he said it was long-wearing but it wore off later on in the afternoon. He applied a Green liner that was supposed to be long-wearing as well but that ended up smearing by the afternoon when I was still at the mall. He used a too radiant & brown tone concealer so that wasn't the correct shade. He gave some tips that were helpful but was disappointed in the actual products used. Afterwards, I went to 111 Skin and bubbly, enthusiastic, positive & informative Lupe the 111Skin rep was really fun to talk to and l learned about the line. She ran out of eye patches as a ton of women were lined up to try them. I had to leave the line earlier so I could make my MAC appointment so I missed out. I ended up learning about the product line and bought a serum after she applied it on me. I was amazed at the results! She was able to give me samples of their products so I could try before I buy so I was happy with that. I went to try some Jo Malone perfume and wanted to try a sample but they ran out of the tester on one. I was only able to spray some on my arm. When I checked out with a male employee, I noticed he had a few other yellow totes with samples and asked him about that. That was for the Influencers who RSVP'd originally for that day and I happened to be one of them so he gave me one! Afterwards, I went upstairs to look for more Anniversary sale items. The helpful Asian female clerk helped me locate some items that were on my list. I was happy they had a lot of sizes and merchandise at this location. They were well-stocked! This is a convenient location and have online store pickups upstairs which is convenient. The eBar has quick bites and I was able to get a Green Smoothie.

Extremely disappointing customer service at Nordstrom. I went in to look for shoes, and when the…read moreemployee at the front register saw me approaching, she walked to the back instead of offering assistance. When she eventually came back out and asked if I needed something, I said yes, but also pointed out that I had noticed her walk away while I was waiting. I told her she I would wait for help by the other employee who was already assisting another customer with shoes first, but her response was incredibly dismissive and had such a rude tone. She then offered to get the shoes I was looking for, so I gave her the style and size I needed. When she returned, she had an attitude yet again. I genuinely don't understand why customers are made to feel like they're a burden for simply asking for help. I came in to shop, not to deal with someone's attitude. Basic courtesy and professionalism should be the bare minimum, especially at a store like Nordstrom. Please do a better job of training your staff. Customer service matters, and this experience was unacceptable and left a really bad impression.

Sainted Goods is my new obsession for beautiful vintage consignment items, valuable designer finds…read morelike Manolo Blahnik, Bruno Magli shoes, Ferragamo purses, LV, and everything in between. I bought three dresses, with scarves included, 3 pairs of fabulous designer shoes, some reasonably priced designer vintage handbags and a gorgeous formal minidress/long top. I've worn everything except one pair of shoes so far and I've gotten lots of compliments. The owners are really great. Noelle stuck it out with me for the longest time, and was skillful at styling me and finding shoes, handbags and even lovely jewelry pieces to go with the outfits. This is a really really fun little hole in the wall of a boutique!! It's really tiny, but I was in there for hours trying things on and uncovering so many treasures. Amazing little shop!!! I'lll be back again and again. Such great Customer Service! You just don't find this kind of personalized styling anywhere even when a personal stylist is supposedly working with you, often all they are doing is checking fit and getting different sizes or suggesting alterations. I felt like I was a better stylist than they were at Nordstrom! Hats off to the owners/stylists at Sainted Goods. It is literally the best tiniest little hole in the wall and so fun!

It's 11:07 on Wednesday and they are not open. Been waiting for 10 minutes and cannot wait any…read morelonger. No telephone number to contact anyone. Too bad.

I absolutely luv this boutique! Clothes are always fabulous, the owner is wonderful and the…read morepersonalized service I get is second to none! And honestly having a place this close in my backyard is dangerous! Everytime I walk in, the owner is there & I feel like I'm shopping w/a friend! I'm so lucky to have this little gem right here in town!

No acknowledgment when I went in, not even a hello. I was ready to shop, oh well they lost a sellread more

Strolling through downtown San Mateo, we wandered into Therapy Stores and it was such a fun…read moresurprise. Great spot for unique gifts--perfect for someone else or a "treat yourself" moment. Easy to browse and hard to leave empty-handed!

Great service from Theresa! Love this store for its many…read moreunique tchotchkes, knick knacks and things you did not know you needed. Some items are irreverent and/or funny. It seems like everything is well priced, You can spend a lot of time here (retail therapy) and a lot of money too. Run don't walk to The Therapy Store!

Employees seems as if they don't want to work , asked to bring me 2 pairs of shoes Of different…read morebrands he brought out 1 , asked again for 2 other pairs and he did the same thing.. when I asked for another color he just straight ignored me.... man who is training these employees at this store

Places is terrible since the moment I walked in they started profiling me. I asked for some gammas…read moreand they told me they had non then they sold them to other customers in the store. I asked the guy why and he said it's because I asked for a size and they didn't have it. I asked a lady that was behind me if she got any and she told me they sold her two pairs. How am i supposed to buy anything if the employee are rude and refuse to help people.

It was prom season and my daughter waited too long to order a dress online and Nordstrom and Macy's…read moreselection was disappointing. B Chic was recommended as the go-to local dress shop. They were packed, but let us in anyway to browse the dresses. They pulled several dresses they thought would look good on my daughter, their customer service is amazing! We purchased a gorgeous dress that day, there were so many choices! Then WE made a big mistake. We left with the dress to get it altered at a different location. That turned into a horrible mistake. After a clear request to hem the dress and keep only a little of the train in the back, the tailor hemmed the dress too short. It was awful. We left the tailor with the material that was removed and went back to B Chic where they handed the dress to Jenny, their on-site seamstress. Jenny saved the dress! Somehow, she managed to reattach the train and hem it properly at the correct length. The selection of dresses 5 stars The customer service 5 stars The seamstress (miracle worker) Jenny 5 billion stars My daughter loved her dress and had a wonderful prom. We will absolutely be back for all of our formal and cocktail dress needs. Thank you so very much!!!

My daughters beautiful prom dress from B Chic fashions, They had a beautiful selection of gowns to…read morechose from and everyone was helpful and nice.

Okay in-store experience, not amazing but also not terrible, think I've been here about three times…read morein total and purchased something each time. I saw the cutest pants but they didn't have my size at the store, so I figured I'd call a couple weeks later to see if they had any in stock again. The phone rings but no one ever answers. It's not super convenient for me to drive from Foster City to San Carlos for one pair of pants lol, maybe no one is answering my call because of my Fresno area code? Felt like after I called a second time it was intentionally sent to voicemail. Wanted to shop locally but found the pants online for exactly what I would have paid to them. Update: really impressed by the responsiveness from the owner and the ability to acknowledge shortcomings while providing alternative options to contact them. This just shows it's a much better shop than I initially thought.

This is a lovely woman-owned small business. The clothing for women, men and children is well…read morecurated. The owner and her staff are welcoming and helpful. The boutique also has a nice selection of accessories and gifts.