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    3 months ago

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    23 days ago

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    Jordan M.

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    Michaels

    Michaels

    (20 reviews)

    $$

    Horrible customer service experience tonight with Lisa and the manager on duty. The only positive…read moreemployee was Emerson, who genuinely tried to help but was told by Lisa and the manager not to assist us. It's sad to think of other customers having to go through this kind of treatment. I came in around 8pm and at 8:30pm asked to have fabric cut--30 minutes before closing. I was told they could only cut three fabrics due to it being so close to closing time. We had wanted 6 fabrics cut but decided not to push the issue. Lisa cut two, then stopped early to begin closing down the store. At 8:53pm--still before closing--she refused to cut the last fabric, claiming it would take "5 to 10 minutes" to cut one piece of 3-yard fabric. That excuse is absurd. Measuring and cutting fabric is basic service, and there was still time left before the store officially closed. When Emerson stepped up to help, she was directly told by Lisa and the manager not to serve us. This was after we had already spent about $150 on fabric and other items. Refusing service to paying customers who are well within store hours is unacceptable. I understand not wanting to keep staff past closing, but when a customer is in the store before closing time, they should receive service until that time--not be dismissed early. Tonight's interaction was dismissive, unprofessional, and damaging to Michael's reputation for customer service. I will be escalating this to Michael's corporate management, because I believe the company would not condone the way this store treated its customers.

    There was an amazing selection of clays I was looking for. The staff was helpful and friendly which…read moremade my time easier here. I saved a ton on this trip shoutout to the coupons available!

    Cherry Creek Shade & Drapery

    Cherry Creek Shade & Drapery

    (28 reviews)

    Congress Park, Southeast

    They sent out an incompetent person who didn't measure the coverage of the windows properly. She…read moredidn't write down our names or emails properly so our order was in limbo. We sent them a check for half in April after we accepted the estimate but when we called to check on the order in June she claimed we never sent the money. She finally tracked it down and ordered the blinds. Subsequently we found out that the rep who was "taking care" of out order was no longer with the company. When we called in July they found our unlabeled and incorrect order and put up the blinds in haste. We have reached out twice to get some type of remedy but have been ignored. Highly recommend that you not order anything from this business.

    In October of 2022 after going for years with no window covering on a 4' x 8' bow window that let…read morethe heat in during the summer and the cold in during the winter, following the advice and recommendation of the shop owner, I ordered and received a Graber Lightweaves roller solar blind. I opted to upgrade to the remotely controlled motorized model powered wirelessly by Somfy. The staff selected a complimentary fabric for the blind based on photographs of my great room's decor. The blind quickly became one of the best improvements I've ever made to my house. No more cold weather draft and no more direct sunshine causing overheating of my TV room in the warm months, and speaking of which, no more glare on the TV screen! After four years I am still happy with my purchase and for the assistance of the shop staff. I should also mention that I live 20 hours away from the shop and that all of our transaction was done by phone and email. The blind was drop shipped directly to my house. Thomas B.

    Sewbo - fabricstores - Updated September 2026

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