1. Sewbo

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Boulder, CO

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Updated 2 months ago

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5 months ago

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2 months ago

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Jordan M.

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1 year ago

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2 years ago

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Michaels

Michaels

(20 reviews)

$$

Everyone that works here is friendly, welcoming, and ready to help should you need it. They have…read moredone an excellent job of helping me locate craft supplies over the years. The environment is warm and friendly and it's the only craft store I go to anymore for that reason. There's almost always coupons available online or through emails, the associates are always quick to get you signed up and make sure you are receiving special deals.

Horrible customer service experience tonight with Lisa and the manager on duty. The only positive…read moreemployee was Emerson, who genuinely tried to help but was told by Lisa and the manager not to assist us. It's sad to think of other customers having to go through this kind of treatment. I came in around 8pm and at 8:30pm asked to have fabric cut--30 minutes before closing. I was told they could only cut three fabrics due to it being so close to closing time. We had wanted 6 fabrics cut but decided not to push the issue. Lisa cut two, then stopped early to begin closing down the store. At 8:53pm--still before closing--she refused to cut the last fabric, claiming it would take "5 to 10 minutes" to cut one piece of 3-yard fabric. That excuse is absurd. Measuring and cutting fabric is basic service, and there was still time left before the store officially closed. When Emerson stepped up to help, she was directly told by Lisa and the manager not to serve us. This was after we had already spent about $150 on fabric and other items. Refusing service to paying customers who are well within store hours is unacceptable. I understand not wanting to keep staff past closing, but when a customer is in the store before closing time, they should receive service until that time--not be dismissed early. Tonight's interaction was dismissive, unprofessional, and damaging to Michael's reputation for customer service. I will be escalating this to Michael's corporate management, because I believe the company would not condone the way this store treated its customers.

Sewbo - fabricstores - Updated November 2026

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