John was asked to check a dishwasher I had. He was very honest and fair about how much it would…read morecost to repair, etc. I appreciated his honesty, which in these days, is rare. Terri

I had John come out to fix my washing machine. In the initial conversation he directed me to send a…read morepicture of the washer's make/model number and after 'diagnosing' the issue, when he got to my home, he not only replaced the worn out part but also another issue I didn't expect could be corrected. He's very professional and reasonable.

After a year's worth of battling with customer service and the lowest bidder for repair jobs, I…read morefinally called Cutting Edge. He gave an approximate 3-hour window (not 8:00 AM to 5:00 PM), assessed the situation and fixed it promptly. If THOR would raise the paltry wages they offer for their repairs, maybe they would get good quality, knowledgeable technicians. Prices are reasonable.

Cutting Edge Appliance Repair doesn't cut it. My refrigerator stopped working Sunday evening, I…read morecalled them Monday morning and they said they would come out between 11 and three on Wednesday. They never showed up they never called. They never answered my calls. They never responded to my texts. They are completely unprofessional, worthless. Don't waste an attempt to get them to help you. I would give them zero stars, however, this service requires you to enter a star rating.

A great place to do business......very helpful, pleasant, they have great classes and excellent…read moreknowledge on their sewing machines.

I live in Fountain City and wanted support a local business so when my $480 Dyson Animal 2 vacuum…read moreclearer (about 3 years old) brush bar stopped working, I chose to give this shop my potential repair business. When I walked in, I explained the problem and the repair person didn't even look at the machine, other than to identify the model number and disappear to the back office. When he returned, he stated that the entire portion of the machine that contained the brush bar would need to be replaced and that would be $130. He further advised that it had to be paid in advance. But he then commenced to say that the part was on backorder and would probably would not be shipped for at least 6 months, and probably a year. Mind you, he had never plugged my machine in and never inspected the malfunctioning brush bar so see if the problem was just accumulated hair or debris. (I knew that was not the problem because I had thoroughly disassembled the unit and cleaned it earlier that day.) While I knew that was not the problem, he could not have known that. He never asked me what I had attempted or made any attempt to inspect it for a simple fix. As a result, I would rate his repair diagnostic skills as ZERO. His entire focus was to tell me that Dyson would not make any repair parts available to anyone, including repair shops like his. "You can't get repair parts" He also made derogatory remarks about Shark vacuums and said that would never provide any parts for repairs on their machines as well. That led us to a discussion about the few models he had for sale, which started at $699 and went us to $1,499. In short, his machines were great and much better that the Dyson, Shark and any other vacuum sold any of the "big box" stores..... Pretty standard sales pitch with plenty of superlatives about what he had to sell, while trashing any other machine. I told him I needed to do some research before would agree to buy a new machine and left with my broken machine. When I got home, I googled "Parts available for [my particular machine] and found the exact part he indicated I needed was offered for sale from various sellers at prices ranging from $59, $81, $111. All offered turnround time of about 10 days with free returns in 30 days of dissatisfied. I also checked about parts for Shark vacuum's and found multiple sites that sold their repair parts. In the end, I spent around $100 for a new OEM Part for my exact machine after 10 minutes of internet searching. The part merely snaps onto the balance of the machine with a small clip that literally takes 10 seconds to attach. I will have it in 10 days, not six months and I will be left with hundreds of dollars in my pockets that he would have gladly taken. Everything I discovered that the repair person said about parts availability was wrong. He made no effort to diagnose my problem and said whatever he could to have me buy one of his machines, and despite his attempt make me feel bad about shopping at Lowes, Walmart or Target. I found that his recommended machines were also available at the "big box stores" that he was sneering about. Very disappointed at the service, the misrepresentations and attempts to get me to buy whatever he had to sell, there was no attempt to "repair" what I already owned. For those reasons, I give this store a one-star review and would advise you to check out one of the several other vacuum repair shops around the town. Note that this store primarily sees sewing machine, and I have not comment on the quality of that side of the operation. Read other reviews for those services November 1, 2025

Gordon has helped with a couple of things for me, he repaired my refrigerator and installed a…read moredishwasher. He replaced a component on the refrigerator, but the part broke within a year, so he replaced the part for free. His prices are reasonable and service was prompt. Nice guy. Will call him again should the need arise.

Gorden came out about a week ago put fan on fridge.It was rotating and really loud he told me it…read moreshould stop in a week It has not.I called him originally about my ice maker which I had another teck fix it but he advised me to call Gordan back since he had put the fan motor in.Yesterday he told me he would be here this morning.I text him and ask when could I expect him this morning.Also called him No show no return call back.Now I have a fridge with an extremely loud motor and he's no call no show back and I paid for fan and labor.I wish I had read the reviews before hand.I really don't know how people can do others this way and live with themselves.Dont go this buisness.

Hired for tall, MDF, wall shelf unit re-assembly. Prompt response to my inquiry, job completed…read morewithin a week, both he and his son were professional & considerate of our home (removed shoes), he was creative & knowledgeable about how to resolve the challenges presented (the unit had been damaged when it had been disassembled to move). His pricing is reasonable/competitive. He does have a 2 hr Minimum tho, so collect your honey-do list in advance. Fountain City & Knoxville areas.

From the owner: We are a family owned and operated business in Knoxville, TN. We want to make Handyman services a…read more“White Collar” experience. To achieve this, we promise to show up as scheduled, dressed professionally and will respect you and your property. We perform plumbing and lighting fixture repairs, furniture and tool assembly services, wall mount TV installation, and maintenance items such as filters and bulbs.

Everything about this company is top notch. Nick reminds me of one of those old fashioned repairmen…read morewho you don't find anymore, which isn't surprising given that he grew up in this business under his dad. He was thorough and knowledgeable and very fast. Especially if you have an older appliance like we do, and you want to keep it running, I wouldn't go anywhere else. Highly recommend.

We called Nick about our gas oven that stopped working this morning. He has already been here (same…read moreday) and it's repaired! Amazing response time and excellent service! Very nice guy and also taught me how to take the oven door off! We would HIGHLY recommend! It's such a wonderful surprise in our current world to find someone who still cares about their job and provides great customer service!

George and his son did a great job! I will definitely be using them again in the future!read more

George and his son Chris did a great job fixing and cleaning my dryer I would call them again.read more

I needed same day service on a refrigerator. Ivan and Protech worked me in at the end of his long…read moreday. I am so impressed with the service! Ivan is very knowledgeable and courteous. He explains and shows you the issues as he goes. He did not just blindly replace parts. he actually repaired the existing parts and electronics that could be repaired. I highly recommend you give him a try. Protech will be my appliance repair service from now on. Refreshing to find a company you feel you can trust and rely on.

I needed repair to my refrigerator. My ice maker was not making ice. After several diagnostic…read moretestings I was told the control panel and ice maker needed replacing for $950! On top of that, I found my hardwood floors were badly scratched from the refrigerator being pulled away from the wall.

Discussed repair options. Helped me make an informed decision. Can't ask for much more than that!read more

We had to replace our 20+ year old appliances. We ordered the same appliances so that they could…read morefit in the existing cut-outs in our kitchen. We ordered a gas cooktop, wall oven, and a dishwasher. We tried to find an installer who could work with gas. We finally found Jeff at Appliance Service and Installation. After I told him about the appliances, he wanted to come and look everything over. Little did we know how appliances have changed in those years! Wall ovens now require their own built-in wall cabinet and they no longer fit in the existing base cabinet! They are 2" deeper. Jeff told us that he would have to move the existing gas line so that the oven could fit in the same space. Our old dishwasher used to be hard-wired. Now it came with a plug so we had to install a new plug. So, this was going to be quite a job. Jeff is VERY knowledgeable and professional and he explained how he would proceed with the job. He told us how much he charges (he works by the hour) and our job took him nearly 7 hours (he told us it would take this long). It was WORTH it!!!!!! We are confident that the electrical works, everything was done correctly and safely. The new gas line was installed with a new regulator. All the appliances are working correctly and smoothly. What a relief! Jeff is also very respectful of your house. He worked very cleanly! He even swept up after he finished! In the end, I believe you get what you pay for. I would NOT hesitate to have Jeff come and work on any appliance that we have.

I had the heating element on my dryer replaced for $318, it lasted less than 6 months…read more Initially I was happy with the company so I recommend them to my daughter and she purchased a used washer and dryer. Again, the heating element on the dryer lasted less than 6 months. When I called and complained about 2 failed heating elements, they only offered a $20 discount on my next service call.

Absolutely amazing I bought my dryer about a year and a half…read moreago from here. Very seamless process. Troy was here when he said he would be here, took care not to scratch or damage any of my other furniture when going through the house with the dryer. I have had no problems with my dryer, I love it!!! As of a few weeks ago, I have now purchased a wash machine from Troy. He went out of his way to get it to me the day I went to his warehouse to look at it. Wonderful customer service, wonderful appliances , could not ask for a more knowledgeable or nicer guy. I wish all of my transactions happened like this. I highly recommend this company.