John was asked to check a dishwasher I had. He was very honest and fair about how much it would…read morecost to repair, etc. I appreciated his honesty, which in these days, is rare. Terri

I had John come out to fix my washing machine. In the initial conversation he directed me to send a…read morepicture of the washer's make/model number and after 'diagnosing' the issue, when he got to my home, he not only replaced the worn out part but also another issue I didn't expect could be corrected. He's very professional and reasonable.

Fixed outside ac unit. Technician keep me informed on…read moreeverything he was doing and each problem he came across. He informed me of the cost as he went along. Was really thorough and thoughtful. Appreciated all the work he completed. Highly recommend.

From the owner: Get a FREE estimate on system installation or replacement. FREE service call with appliance repair!…read moreFast, reliable service you can trust! Discounts available. Call now!

Discussed repair options. Helped me make an informed decision. Can't ask for much more than that!read more

We had to replace our 20+ year old appliances. We ordered the same appliances so that they could…read morefit in the existing cut-outs in our kitchen. We ordered a gas cooktop, wall oven, and a dishwasher. We tried to find an installer who could work with gas. We finally found Jeff at Appliance Service and Installation. After I told him about the appliances, he wanted to come and look everything over. Little did we know how appliances have changed in those years! Wall ovens now require their own built-in wall cabinet and they no longer fit in the existing base cabinet! They are 2" deeper. Jeff told us that he would have to move the existing gas line so that the oven could fit in the same space. Our old dishwasher used to be hard-wired. Now it came with a plug so we had to install a new plug. So, this was going to be quite a job. Jeff is VERY knowledgeable and professional and he explained how he would proceed with the job. He told us how much he charges (he works by the hour) and our job took him nearly 7 hours (he told us it would take this long). It was WORTH it!!!!!! We are confident that the electrical works, everything was done correctly and safely. The new gas line was installed with a new regulator. All the appliances are working correctly and smoothly. What a relief! Jeff is also very respectful of your house. He worked very cleanly! He even swept up after he finished! In the end, I believe you get what you pay for. I would NOT hesitate to have Jeff come and work on any appliance that we have.

After a year's worth of battling with customer service and the lowest bidder for repair jobs, I…read morefinally called Cutting Edge. He gave an approximate 3-hour window (not 8:00 AM to 5:00 PM), assessed the situation and fixed it promptly. If THOR would raise the paltry wages they offer for their repairs, maybe they would get good quality, knowledgeable technicians. Prices are reasonable.

Cutting Edge Appliance Repair doesn't cut it. My refrigerator stopped working Sunday evening, I…read morecalled them Monday morning and they said they would come out between 11 and three on Wednesday. They never showed up they never called. They never answered my calls. They never responded to my texts. They are completely unprofessional, worthless. Don't waste an attempt to get them to help you. I would give them zero stars, however, this service requires you to enter a star rating.

I have front loading machines that were stacked at my old home. I bought pedestals for my new home…read morebecause I placed them side by side. My oldest son proceeded to help mom and place the machines on the pedestals for her. Well he did it all wrong and I had to call Patriot App to fix it. It was bad. I swore there was dragon slaying happening in my laundry room. It was rough he had to get the washer off the pedestal with its rubber feet, lay it down on its side, attach it to the pedestal, and prop it back up. Sounds easy, but keep in mind it is a 300-400 pound awkward big box in a small laundry room. He did this without any bumps, nicks or scratches to my machines or floor. Awesome job! Thank you

From the owner: We repair most major brands. We make ever effort to provide local, affordable and dependable…read moreservice and installations. We are currently a home based business which helps keep over head cost down and allows us to pass the savings on to our customers but due to that we do not have walk in service available at this time. We also offer extended service hours (upon request) to accommodate a busy work schedule. Please feel free to reach out with a call or text . We will be pleased to help you.

Juan answered my call within a couple seconds, and he said he'll be over to fix our dishwasher the…read moresame day! Amazing service and quality, which resulted in our dishwasher being fixed. Thanks again, Juan! We will definitely be calling with any other issues we have in the future!

I had a 3;30 appointment with this guy Juan who was supposed to be at my house at 3:30 to look at…read moremy refrigerator. I called him at 4:00 to see if he was still coming since he hadn't arrived. He said he was running an hour and a half I asked him if he was going to call me and let me know he was going to be that late. Then he said he would call me when he was on his way. At 5:00 he still was not here so I called him again and he wouldn't answer his phone. I left him a voicemail and sent him a text message asking if he was still planning to come out because if he wasn't I would find somebody else to do the job. He text me back and said find somebody else. He was very unprofessional and rude! I would never trust this guy to do anything at my house. I asked him who he worked for and he told me he worked for appliance pro of Knoxville. I called them and they told me they had no one working for them with his phone number or name. So he lied about who he worked for as well. Steer clear of this guy he will rip you off if he shows up.

Everything about this company is top notch. Nick reminds me of one of those old fashioned repairmen…read morewho you don't find anymore, which isn't surprising given that he grew up in this business under his dad. He was thorough and knowledgeable and very fast. Especially if you have an older appliance like we do, and you want to keep it running, I wouldn't go anywhere else. Highly recommend.

We called Nick about our gas oven that stopped working this morning. He has already been here (same…read moreday) and it's repaired! Amazing response time and excellent service! Very nice guy and also taught me how to take the oven door off! We would HIGHLY recommend! It's such a wonderful surprise in our current world to find someone who still cares about their job and provides great customer service!

George and his son did a great job! I will definitely be using them again in the future!read more

George and his son Chris did a great job fixing and cleaning my dryer I would call them again.read more

Gordon has helped with a couple of things for me, he repaired my refrigerator and installed a…read moredishwasher. He replaced a component on the refrigerator, but the part broke within a year, so he replaced the part for free. His prices are reasonable and service was prompt. Nice guy. Will call him again should the need arise.

Gorden came out about a week ago put fan on fridge.It was rotating and really loud he told me it…read moreshould stop in a week It has not.I called him originally about my ice maker which I had another teck fix it but he advised me to call Gordan back since he had put the fan motor in.Yesterday he told me he would be here this morning.I text him and ask when could I expect him this morning.Also called him No show no return call back.Now I have a fridge with an extremely loud motor and he's no call no show back and I paid for fan and labor.I wish I had read the reviews before hand.I really don't know how people can do others this way and live with themselves.Dont go this buisness.