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Knoxville, TN

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2 months ago

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Jason C.

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8 months ago

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4 years ago

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11 years ago

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11 years ago

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Archer Air Conditioning Service

Archer Air Conditioning Service

(5 reviews)

I can't say enough good things about our experience with Archer Air!…read more For years, our front bedroom has been too hot in the summer and too cold in the winter. We finally called Archer Air to see what could be done, and I'm so glad we did! Mason Smith came out to assess the situation, discovered a disconnected section of ductwork, and recommended adding a second run. We received a very reasonable quote by email that same day. What really impressed me was their pricing policy: the quoted amount was the MAXIMUM we would pay, and if the job took less time than anticipated, the price would actually be adjusted DOWN. How refreshing is that?! When we scheduled the work, they even suggested a Thursday appointment so that if they ran into any unexpected issues or needed additional materials, they'd have Friday to finish rather than leave us without A/C in that bedroom over the weekend. That's the kind of thoughtful service you don't see every day. Mike Hampton and Austin Ward arrived right on time this morning and got straight to work. And here's where the story gets interesting! They discovered that our builder had actually installed the additional ductwork when the house was built 6 1/2 years ago, but the drywall crew had covered up the ceiling opening! Mike and Austin repaired the damaged ductwork, expertly cut the ceiling opening, and installed the vent that should have been there all along. They were incredibly careful in our home, even moving my curtains out of the way to protect them from dust and debris. They vacuumed everything afterward and actually offered to MOP the floor, too! (I told them that wasn't necessary.) From the initial assessment to the quote, scheduling, and completed work, everyone we dealt with was professional, courteous, and genuinely concerned about doing the job right. And one more thing worth mentioning: Archer Air is STILL LOCALLY OWNED. They're a local business taking great care of people in their own community, and it shows. If we'd known how reasonably priced this repair would be, we would have called YEARS ago! A huge thank-you to Mason, Mike, Austin, and everyone at Archer Air. You've earned our trust and our enthusiastic five-star recommendation!

They responded quickly and came out, provided an estimate. I was told I'd receive an email with…read morethe discounted quote the next day, but nothing ever showed up...even checked spam/junk and nothing. Not ruling them out, just awaiting the email.

Shield Services - Smart shower system

Shield Services

(3 reviews)

I needed my tankless hot water heater descaled the guys came out quickly and got me taken care of!…read moreAs a local realtor I have also referred them to several clients for work! Honest,dependable, on time and fairly priced! Give them a call!!

Evan and his team are unprofessional and unresponsive. This company is owned by someone who lies…read moreand does not communicate. Take your business elsewhere. I first met Evan in November of 2022, when we discussed repair of a gas fireplace, which he claimed would be fixed by ordering a special remote from the company. When I questioned if it could be any other issue, he stated that it could be the starter, but if it was that problem, the fix is cheap and he would cover the cost. Remote was due to be delivered in December. I never heard from Evan. Since then, I have called Shield Services and spoke to his receptionist on several occasions. I have been told multiple times Evan would be calling me, but he never did. The receptionist gave me a lot of excuses. First the remote was "out for delivery". I waited a week, then it was, "I'll have Evan call you". Waited again, no one reached out. I confirmed my contact information multiple times. Multiple calls and unanswered messages. Then I got in contact with the receptionist again who told me it was on backorder. How something can go from "out to delivery" to "on back order" makes no sense to me. I have heard about half a dozen excuses. If you are looking for more red flags, note that this business does not have an address (something I learned when I was filing with better business bureau). Do yourself a favor and take your business elsewhere. Shield Services is unprofessional, unreliable, and does not follow-through on promises.

Standard Air Conditioning

Standard Air Conditioning

(3 reviews)

I've been a customer of Standard Air for probably 7-10 years. I love them. They are reliable,…read moreresponsive, knowledgeable, trustworthy and reasonably priced. Recently they replaced 2 HVAC units at my home; a downstairs package unit and an upstairs heat pump. Neither were cheap as you can imagine. But I was able to work with them on price, using the Costco HVAC program as a frame of reference. I told them I wanted to give them this business but they had to be price-competitive. Forrest was very willing to sharpen the pencil and I got 2 units (similar to the ones being replaced) for a good price. I was happy to use the same brand as the 2 units that were being replaced as they served me well for over 17 years. I made the decision to replace both units on Monday and Standard/Forrest had their crew at my home on Wednesday morning at 8am. They were finished by 3pm and did a nice job cleaning up the inside of my home (I was expecting company for the weekend that evening, so this was highly appreciated). Mike, Marshall, Skyler, Trystan and Alex all did a great job on the install (and clean up) although most of my interaction was with Marshall. Forrest worked very proactively on pricing and scheduling. All in all, another positive experience with Standard Air Conditioning. Highly Recommended.

After having several companies try to solution for my problem(s), Standard Air Conditioning came up…read morewith a plan that inspired confidence in their creativity and trust to solve my problems. I have a huge house with a few separate HVAC systems so my solution was complex and unique. Noah came up with a plan after spending over an hour with me on a consultation. And after speaking with Forest, I was sold. This team is extremely patience and listens intently and with purpose to the customer. Their responsive and customer service is unmatched! They are coming back in a few weeks to install a mini-split in my man cave. Do not hesitate to call (and hire) this company and their team for your HVAC work!

JCs Heating and Air - hvac - Updated November 2026

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