Local Friends, a couple days ago I asked for recommendations on an HVAC company. Someone on our…read moreneighborhood FB page responded with this company, and after doing my due diligence, I gave them a call. I wanted to recommend them to anyone else needing any HVAC work done. We could not be more pleased with the work done for us by Cantrells Heating and Air. They were very responsive and timely. They communicated constantly and clearly about the whole process and details. And they never went back on anything that was presented to us, and their pricing seemed competitive and affordable. They were very professional and friendly. It's a family run business, and the two guys who did the install were sons of the founder/owner. We never once felt like we didn't know where we stood, or like we were being taken advantage of. We highly recommend their services, and will be using them exclusively from now on. It's really tough these days to find people you can trust, so we just wanted to spread the word. And we love that we're supporting a family run business over some huge company. https://www.knoxvilleheatingandairconditioning.com/

Quick response and clear, timely communication. Our tech knew exactly what he was doing and was…read morequick and efficient. I've used this company both for preventive care and unscheduled maintenance and both times I've been completely satisfied.

Our home warranty company dispatched Advanced Heat & AC to a call we had placed over the weekend…read more During an unusually warm day we discovered that our Air Conditioner wasn't working when we turned it on. By the time the tech got to our house on Monday he stated that since the temp had dropped below 70deg that he couldn't properly diagnose the problem with our AC. He came back out two days later and was able to add coolant to our unit and get our AC back up and running. Great work!

Had them service my new house for 3-4 years every 6 months routine maintenance and inspection…read more Service was generally good. Nice people to work with but the last two times at the house completely misdiagnosed a "problem" I had with my heat pump. Got a second opinion and their analysis was not accurate. Saved me a lot of money having someone else look at it. Had them out one more time and was charged an exorbitant amount for what amount to 15 minutes of work. Upon inspection in the attic is was not cleaned up as they said it would be. In summary, nice people, check their work, if something seems more expensive than it should be, get a second opinion. Be suspicious of "problems" that need to be addressed.

Compass provided above and beyond support for a long time customer. Providing troubleshooting and…read morereplacement of a component in my home that wasn't a normal part of the equipment provided with our install. One of the power supply breakers to our unit was chattering and was hot. I called Compass and a technician was dispatched the next morning. He checked the situation and determined the breaker was failing due to age and not my HVAC unit..he obtained a new breaker and replaced the faulty one. The problem was solved better than new. My experience with Compass has always been OUTSTANDING!!!

Our experience with this company was extremely unprofessional. We scheduled an assessment with…read morethem, and they went on site without properly advising us. They were unsure which unit needed troubleshooting and did not bother to call for clarification. They went on site on Friday, and by Wednesday we still had no proper updates. They repeatedly told us they would submit a repair quote, only to finally admit--after 5 days--that they did not know what needed to be done because they were unsure which unit required service. This wasted 5 days of my time!When we asked to speak with the "owner," who was the one performing the assessment at the time, we were told, "You can't speak with him because he's busy working." We were also working and needed this issue handled promptly. If communication and follow-up cannot be provided because you are too busy "working," then that reflects very poorly on your business practices. The lack of accountability and honesty was extremely frustrating. :) And for future reference, the operator should never raise her voice at a customer. Professionalism and proper customer service should always be maintained. I was the one dealing with the issue and the unnecessary delay, so that response was completely inappropriate. I strongly recommend additional customer service training for her.

The builder of our rental property in Marysville, TN, Pistol Creek Builders, installed the AC…read moreincorrectly. The air intake vent was too small and collapsed. We had Veracity Services fix the tricky situation while staying within the warranty. Frank, the owner, was patient, and his expertise showed. I plan to contact the builder to replace the AC vent.

Our upstairs a/c bit the dust after 21 years of service, and was covered under our home warranty…read morewith Veracity as the service provider. Our service tech was Mr. Fadel Shamaly. This young man is one of the most responsive and communicative people that my wife and I have had the pleasure of dealing with. Ever. There was an issue within the home warranty company and from start to finish, he knew exactly what was happening and stayed completely on top of things. When the warranty issue was resolved, he immediately took action and was able to get in extremely quickly to replace our unit and serviced the downstairs unit. The work was done quickly and efficiently, and we have air before it starts getting hot out. We would recommend Fadel and Veracity to anyone needing a/c services. Top notch communication and service.

Amazing guys all the way around. Have used them twice, once…read morefor an issue with our thermostat and next visit we signed up for their yearly inspections. Both times customer service was outstanding, explained everything, no hidden fees, professional to the end. And the cost was totally reasonable for work they did. Thank you so much guys!!!

Was awesome getting my Ac finally repaired from this company other company's wanted almost twice as…read moremuch. Great service also friendly tec.

We did luck out, they had another job in our area on the same day. However, their communication,…read moreprofessionalism and sincere concern for our needs more than justifies the five star rating! You don't find many who truly embody customer service, Fannon & Sons does!

The best service and fairest pricing by far. I will use Fannon & Sons Heating Air for as long as I…read moreown my home. I wish I had found them sooner and I would have saved a lot of money. They are a family owned business, and not some huge corporation, and it shows in the details. A+ all the way.

Clark provided excellent service and support. Will most certainly use again…read more I highly recommend this company for your HVAC Needs.

We called our home warranty to get our AC fixed because it wasn't cooling. I had gone out to the…read moreunit when it wasn't working and tried to figure out what the deal was since I build houses and I've messed with units before. Well the warranty company sends these guys out when i'm not here and their technician says that because apparently I messed with things that are issue started before our warranty kicked in. He said it was a pre-existing condition. How the hell would you know anything like that from AC unit? do yourself a favor and don't use this group because I'm pretty sure they're untrustworthy

Truly EXCEPTIONAL service! We have used The Experts Pro to service & advise on virtually every…read moreappliance in the house. Alex always delivers top quality service & expertise with a can-do attitude. But beyond that, he has CONSISTENTLY gone above & beyond to provide refreshingly superior & reliable service including scrambling to source & install a brand new HVAC system after ours broke in the middle of record-breaking heat wave power demands with ongoing supply chain issues that left standard solutions out of reach for a timely fix. He & his team found a way to squeeze us in last minute, drive 4 hours to secure the necessary equipment & stayed until the wee hours of the night to ensure our A/C was back up and running before he left the jobsite. I could not recommend his service more.

The Experts Pro business was highly recommended by my neighbor. Alex came to repair my clothes…read morewasher and he found that a part would need to be ordered. He told me how long the part would take to get here. A little more than a week later Alex came back and installed the new part. Alex did a wonderful job and we were very happy with his work. We will definitely use The Experts Pro and Alex again.