John was asked to check a dishwasher I had. He was very honest and fair about how much it would…read morecost to repair, etc. I appreciated his honesty, which in these days, is rare. Terri

I had John come out to fix my washing machine. In the initial conversation he directed me to send a…read morepicture of the washer's make/model number and after 'diagnosing' the issue, when he got to my home, he not only replaced the worn out part but also another issue I didn't expect could be corrected. He's very professional and reasonable.

Discussed repair options. Helped me make an informed decision. Can't ask for much more than that!read more

We had to replace our 20+ year old appliances. We ordered the same appliances so that they could…read morefit in the existing cut-outs in our kitchen. We ordered a gas cooktop, wall oven, and a dishwasher. We tried to find an installer who could work with gas. We finally found Jeff at Appliance Service and Installation. After I told him about the appliances, he wanted to come and look everything over. Little did we know how appliances have changed in those years! Wall ovens now require their own built-in wall cabinet and they no longer fit in the existing base cabinet! They are 2" deeper. Jeff told us that he would have to move the existing gas line so that the oven could fit in the same space. Our old dishwasher used to be hard-wired. Now it came with a plug so we had to install a new plug. So, this was going to be quite a job. Jeff is VERY knowledgeable and professional and he explained how he would proceed with the job. He told us how much he charges (he works by the hour) and our job took him nearly 7 hours (he told us it would take this long). It was WORTH it!!!!!! We are confident that the electrical works, everything was done correctly and safely. The new gas line was installed with a new regulator. All the appliances are working correctly and smoothly. What a relief! Jeff is also very respectful of your house. He worked very cleanly! He even swept up after he finished! In the end, I believe you get what you pay for. I would NOT hesitate to have Jeff come and work on any appliance that we have.

After a year's worth of battling with customer service and the lowest bidder for repair jobs, I…read morefinally called Cutting Edge. He gave an approximate 3-hour window (not 8:00 AM to 5:00 PM), assessed the situation and fixed it promptly. If THOR would raise the paltry wages they offer for their repairs, maybe they would get good quality, knowledgeable technicians. Prices are reasonable.

Cutting Edge Appliance Repair doesn't cut it. My refrigerator stopped working Sunday evening, I…read morecalled them Monday morning and they said they would come out between 11 and three on Wednesday. They never showed up they never called. They never answered my calls. They never responded to my texts. They are completely unprofessional, worthless. Don't waste an attempt to get them to help you. I would give them zero stars, however, this service requires you to enter a star rating.

Everything about this company is top notch. Nick reminds me of one of those old fashioned repairmen…read morewho you don't find anymore, which isn't surprising given that he grew up in this business under his dad. He was thorough and knowledgeable and very fast. Especially if you have an older appliance like we do, and you want to keep it running, I wouldn't go anywhere else. Highly recommend.

We called Nick about our gas oven that stopped working this morning. He has already been here (same…read moreday) and it's repaired! Amazing response time and excellent service! Very nice guy and also taught me how to take the oven door off! We would HIGHLY recommend! It's such a wonderful surprise in our current world to find someone who still cares about their job and provides great customer service!

I first found about about Mr Appliance through Lowe's extended warranty service. After another…read moreservice company was unable to fix our two year old dryer after two visits, Lowe's hooked me up with Mr Appliance. Paul was the technician and was able to diagnose the problem almost immediately. I had my dryer back. I have a 17 year old six burner Dacor cooktop. Two of the burners never really would start unless I used a match. Even after it was newly installed the technicians from the local appliance store from where it was bought couldn't fix it. I decided to see if Paul at Mr Applaince could fix it. To my amazement he had it fixed within a half a hour and it was a ridiculously simply fix that only cost the fee for his time. i got a call before each service telling me when Paul would arrive. He was on time every time. I highly recommend this company and Paul. I have been 100% satisfied each and every time.

Don't make the same mistake I made…read more What should have been a simple, straightforward repair to our Bosch dishwasher turned into an expensive and frustrating ordeal with Mr. Appliance. From the start, the technician misdiagnosed the issue, sending us down the wrong path. That mistake ended up costing us over $1,400 in parts that did not fix anything, leaving us with a dishwasher that still does not work and is now filled with "warranted" parts that serve no purpose. To make matters worse, those parts were priced higher than what the manufacturer charges. The process dragged on through multiple visits and payments, only for the dishwasher to begin showing entirely new error codes afterward. When we tried to get help, the company became unresponsive. Even more concerning, they publicly responded to our online reviews with false claims about rodent infestations, something never mentioned to us during service. It felt less like customer support and more like an attempt to discredit our experience. While they acknowledged how poor the experience was, they have made no effort to address the financial loss, wasted time, or ongoing frustration. If you are looking for a reliable repair experience, look elsewhere. Choose a company that diagnoses accurately, communicates honestly, and stands behind their work, because this one does not.

I needed same day service on a refrigerator. Ivan and Protech worked me in at the end of his long…read moreday. I am so impressed with the service! Ivan is very knowledgeable and courteous. He explains and shows you the issues as he goes. He did not just blindly replace parts. he actually repaired the existing parts and electronics that could be repaired. I highly recommend you give him a try. Protech will be my appliance repair service from now on. Refreshing to find a company you feel you can trust and rely on.

I needed repair to my refrigerator. My ice maker was not making ice. After several diagnostic…read moretestings I was told the control panel and ice maker needed replacing for $950! On top of that, I found my hardwood floors were badly scratched from the refrigerator being pulled away from the wall.

George and his son did a great job! I will definitely be using them again in the future!read more

George and his son Chris did a great job fixing and cleaning my dryer I would call them again.read more

Mark was great. He came out to give me an estimate and diagnoses the issue with my dishwasher. He…read morewas very informative and let me know what the issue was. Sadly it would cost more to replace the board than for to replace the dishwasher that was 15 years old. Mark just confirmed it was a good idea to replace the dishwasher. His honesty was very helpful. Will definitely use Fuse again if the need arises.

Technician showed up and was very polite. When it came to repairing my issue, it turned into a fix…read morea symptom and not fix a problem. Technician said what was wrong, I asked for a quote, never got the quote. I ordered the part myself, installed it myself, and now that its done, the 'thing' the technician did is now the problem. I called to schedule a visit to fix that, and was ghosted, he never called back. I sent email to get clarification and received nothing in return. Lesson learned, can't trust anyone these days. Now I will have to call another service company to fix what this technician created as a 'fix' that has left my washing machine unusable.

I had the heating element on my dryer replaced for $318, it lasted less than 6 months…read more Initially I was happy with the company so I recommend them to my daughter and she purchased a used washer and dryer. Again, the heating element on the dryer lasted less than 6 months. When I called and complained about 2 failed heating elements, they only offered a $20 discount on my next service call.

Absolutely amazing I bought my dryer about a year and a half…read moreago from here. Very seamless process. Troy was here when he said he would be here, took care not to scratch or damage any of my other furniture when going through the house with the dryer. I have had no problems with my dryer, I love it!!! As of a few weeks ago, I have now purchased a wash machine from Troy. He went out of his way to get it to me the day I went to his warehouse to look at it. Wonderful customer service, wonderful appliances , could not ask for a more knowledgeable or nicer guy. I wish all of my transactions happened like this. I highly recommend this company.

Scott, the owner and repairman, is terrific. I had a problem with my Whirlpool washer, called him,…read moreand he was here within an hour. He quickly diagnosed the problem, and now the washer is working fine. I'll definitely call him again if I have any further problems, but have to say, it is the most pleasant experience I've ever had with an appliance repairman.

I was looking for someone to make my dryer buzzer louder. I know it's not that serious a problem…read more However, it is for this 78-year-old lady. He is the only one who responded, and he told me that most of the time it can't be made to buzz louder. He said he might be able to do something, but that would cost hundreds of dollars. I really appreciate his responding to me, and now I will be sure to contact him should I have any problems with any of my appliances. It is refreshing to find someone locally who genuinely cares about helping others. I believe he is the same one who came out a year or so ago, because his granddaughter accompanied him. I didn't get any contact information from him at the time. Now I know how to contact him. And I will, for sure, if and when I may need his services.