Mark was great. He came out to give me an estimate and diagnoses the issue with my dishwasher. He…read morewas very informative and let me know what the issue was. Sadly it would cost more to replace the board than for to replace the dishwasher that was 15 years old. Mark just confirmed it was a good idea to replace the dishwasher. His honesty was very helpful. Will definitely use Fuse again if the need arises.

Technician showed up and was very polite. When it came to repairing my issue, it turned into a fix…read morea symptom and not fix a problem. Technician said what was wrong, I asked for a quote, never got the quote. I ordered the part myself, installed it myself, and now that its done, the 'thing' the technician did is now the problem. I called to schedule a visit to fix that, and was ghosted, he never called back. I sent email to get clarification and received nothing in return. Lesson learned, can't trust anyone these days. Now I will have to call another service company to fix what this technician created as a 'fix' that has left my washing machine unusable.

After a year's worth of battling with customer service and the lowest bidder for repair jobs, I…read morefinally called Cutting Edge. He gave an approximate 3-hour window (not 8:00 AM to 5:00 PM), assessed the situation and fixed it promptly. If THOR would raise the paltry wages they offer for their repairs, maybe they would get good quality, knowledgeable technicians. Prices are reasonable.

Cutting Edge Appliance Repair doesn't cut it. My refrigerator stopped working Sunday evening, I…read morecalled them Monday morning and they said they would come out between 11 and three on Wednesday. They never showed up they never called. They never answered my calls. They never responded to my texts. They are completely unprofessional, worthless. Don't waste an attempt to get them to help you. I would give them zero stars, however, this service requires you to enter a star rating.

Everything about this company is top notch. Nick reminds me of one of those old fashioned repairmen…read morewho you don't find anymore, which isn't surprising given that he grew up in this business under his dad. He was thorough and knowledgeable and very fast. Especially if you have an older appliance like we do, and you want to keep it running, I wouldn't go anywhere else. Highly recommend.

We called Nick about our gas oven that stopped working this morning. He has already been here (same…read moreday) and it's repaired! Amazing response time and excellent service! Very nice guy and also taught me how to take the oven door off! We would HIGHLY recommend! It's such a wonderful surprise in our current world to find someone who still cares about their job and provides great customer service!

I needed same day service on a refrigerator. Ivan and Protech worked me in at the end of his long…read moreday. I am so impressed with the service! Ivan is very knowledgeable and courteous. He explains and shows you the issues as he goes. He did not just blindly replace parts. he actually repaired the existing parts and electronics that could be repaired. I highly recommend you give him a try. Protech will be my appliance repair service from now on. Refreshing to find a company you feel you can trust and rely on.

I needed repair to my refrigerator. My ice maker was not making ice. After several diagnostic…read moretestings I was told the control panel and ice maker needed replacing for $950! On top of that, I found my hardwood floors were badly scratched from the refrigerator being pulled away from the wall.

George and his son did a great job! I will definitely be using them again in the future!read more

George and his son Chris did a great job fixing and cleaning my dryer I would call them again.read more

Discussed repair options. Helped me make an informed decision. Can't ask for much more than that!read more

We had to replace our 20+ year old appliances. We ordered the same appliances so that they could…read morefit in the existing cut-outs in our kitchen. We ordered a gas cooktop, wall oven, and a dishwasher. We tried to find an installer who could work with gas. We finally found Jeff at Appliance Service and Installation. After I told him about the appliances, he wanted to come and look everything over. Little did we know how appliances have changed in those years! Wall ovens now require their own built-in wall cabinet and they no longer fit in the existing base cabinet! They are 2" deeper. Jeff told us that he would have to move the existing gas line so that the oven could fit in the same space. Our old dishwasher used to be hard-wired. Now it came with a plug so we had to install a new plug. So, this was going to be quite a job. Jeff is VERY knowledgeable and professional and he explained how he would proceed with the job. He told us how much he charges (he works by the hour) and our job took him nearly 7 hours (he told us it would take this long). It was WORTH it!!!!!! We are confident that the electrical works, everything was done correctly and safely. The new gas line was installed with a new regulator. All the appliances are working correctly and smoothly. What a relief! Jeff is also very respectful of your house. He worked very cleanly! He even swept up after he finished! In the end, I believe you get what you pay for. I would NOT hesitate to have Jeff come and work on any appliance that we have.

I contacted Blue Mountain Refrigerator Repair about our 17 year old frost free upright Whirlpool…read morefreezer that gets ice buildup at the bottom. William provided an appropriate response time. He then texted me when he was 30 minutes out. He arrived on time, I explained the problem and he clearly advised the repair charge. He then proceeded to check and repaired the issue. I highly recommend William for any and all freeze/refrigerator repairs at a reasonable price.

From the owner: Local Refrigerator Repair in Pigeon Forge, Sevierville, Gatlinburg and surrounding areas…read more We gladly work with your cabin guests and cleaner's schedules. Residential & Rental Homes (Long term and Short Term)

If you want an antiquated, poorly managed company to service your appliance call this company…read more VERY RUDE customer service. They only take checks or cash. I couldn't even get past the initial phone call to make an appointment because she hee-hawed around and apparently could care less about my issue. Internally the left hand has no clue what the right hand is doing. You would be better off looking up a DIY video on YouTube because these clowns are at the circus.

As always, Ken and the team at Tri-County Appliance showed up as promised, fixed our washer/dryer…read moreafter a thorough cleaning and inspection, and charged a very reasonable fee. Excellent service, very nice people. I wouldn't think of calling any other company.

This buisness came in a timely manner. they were very professional and reasonable priced. thank you…read morefor fixing my chair.

Highly recommend Myles and Diversified Upholstery Services. Myles has been to our home repeatedly…read moreto repair our LazyBoy couch (they don't make things like they used to). He has consistently communicated arrival time and been there ON TIME! He arrives with a positive attitude and makes quick work of the repair needed.