A-1 FINCHUM IS THE COMPANY TO CALL WHEN YOU ARE UNDER DURESS. IF YOUR HVAC UNIT GOES OUT AT 3AM,…read moreA-1 IS "THE BEST COMPANY." PERIOD.
Our heat expired at 3am on 22 November 2023 and I did an exhaustive search on GOOGLE. Every company in Knoxville, especially HEP had nightmarish stories and photos to prove it. After reading the reviews on A-1 Finchum Heating and Air, we called and Bryce (an HVAC tech arrived around 3:20 am. We decided it was time to buy a new HVAC system.
It was bitter cold with windy conditions but that didn't slow or reduce the enthusiasm these two men (Dewayne and Sam) in their late twenties maybe early thirties possessed. I told them, "I hope they are paying you well." Their response in summation was, "yes, we are paid by the hour but, our job is an art and a science. We have to take our time to achieve perfection on the first try (attempt)." And they performed their tasks adroitly and efficiently. I was expecting a team of at least four. Allen (the salesman) sent his best: the most intelligent to tackle our HVAC debacle.
Dewayne, after knocking on the door and cordially introducing himself told us he had eight years of experience and he was training Sam who was already a licensed contractor and electrician. In essence, we had two highly qualified "DUDES" who could use chainsaws, mold concrete, cut shrubs, and lay pipe and hang ductwork. Moreover, they were multi-talented. Personally, I'm curious about everything from cellular biology to mechanical engineering and medicine and botany. Furthermore, bios is a fascinating subject from anatomy to physiology. These guys were well aware which plants on our home were Poison Ivy and the most effective methodologies for removing shrubbery to install a well made Amana 2.5 ton machine.
Dewayne ordered a small load of gravel to go around the base (perimeter) to cover the PVC pipe drain that needed to flow downhill. Our other unit had a poorly designed drain system that collected water instead of allowing it to freely flow out of the machine. Occasionally, I had to empty it manually and that was cumbersome and annoying. In addition, he knew every part the other company(s) flaws as they had deliberately failed to install parts and did not return as they were taking advantage of mom when she had hundreds of thousands in the bank. She hired a small town Maytag Heat and Air company from New Market employed by thieves. Google wasn't an Omni-source of information like our contemporary search engine. So, reading reviews by real life customers who posted photos was not available and one relied on a relative's opinion about the respective company and their ethics. Often, this turned out to be incorrect info that lead to elder abuse/ignorance.
At any rate, we are all toasty and this Amana is so quiet, one doesn't notice it is running. On the other hand, the window unit air conditioners were loud and rattled while making movie's dialogue difficult to hear. The space heaters also hummed at different levels due to their difference in size. Now, we have one T6 PRO Honeywell wall unit which will make life less complicated and save more money due to more efficient use of power.
Overall, I'm giving them five out of five stars because in six hours from 10 to 5 with an hour lunch break, they cut brush: a Wild Black Cherry (Prunus serotina), an Arbor vitae with Japanese Honeysuckle (Lonicera japonica), Saw Briar (Smilax racemosa), Virginia Creeper (Parthenocisissus quinquefolia), and Poison Ivy (Toxicodendron radiccans) covering it. Used a shovel to level the ground, removed and antediluvian AC unit, replaced 10 feet of duct from the unit to midway underneath our home, molded sheet metal, intelligently wired a new outdoor breaker system for the new Amana unit, installed a new Honeywell T6 pro interior control panel/thermostat. They never asked to use our restroom, would not take a coke, sprite, or Starbucks coffee. In short, they were consummate professionals who were proud of their trade and wanted to leave us proud. THANK YOU! (TO ALL AT A-1 FINCHUM)
