When walking into the clinic I got cozy and comforting vibes. I love the Audrey Hepburn quote…read morebehind the desk! After check-in in I was immediately offered a beverage, which offered very welcoming vibes. The clinic is beautiful and clean. Karisa called me from the waiting area to the procedure room. Karisa is such a delight. She took before pictures and asked a few questions before nurse Lindsey came in. Lindsey blew me away. First of all, she has incredible eye contact, says funny things, and is very educated on anatomy (she speaks intelligently it makes me feel secure, and develops great trust quickly). Lindsey took the time to listen to my concerns and educated me on the process, and when performing the procedure she had such a calm presence and demeanor and made for a more relaxing situation. Lindey helped with lip filler, cheek filler, and Botox. You could tell that patience and comfort are one of Lindsey's top priorities along with precision. I'm so happy my lips didn't bruise! My results thus far are amazing but still healing. The front office staff Dawn and Nick were a pleasure to interact with too. Nick did a great job with offering me a program I could sign up for and help same money at my next visits.

The people who work here are very nice! That's the positive. I have been happy with the Botox…read moreinjections, but none of the other procedures I've received over the years have been worth the cost. I do not have unrealistic expectations, but I think it's time to spend my money somewhere else. Also, there are no longer any MDs on the active roster. The two founders no longer work there and the two MD's I loved, Dr. Ann and Dr. Allison, are no longer there. The place has changed over the years and, in my opinion, not for the better.

It's hard to give a rating when one thing went well but other things did not…read more The good: the technician who did my laser hair removal was understanding, kind and friendly. She did a good job. She also called the next day to see how I was doing and ask if I had any questions. The bad: 1. When I called to inquire about laser hair removal I wasn't really ready to sign up. However, I was strongly urged/pressured to sign up that day as a sale was ending. So I signed up. A few days later I decided I'd made a mistake so I called to cancel. I was told I couldn't. I could switch to another service, but I couldn't cancel. So, beware. 2. I am using their payment plan. Due to me accidentally forgetting an appointment, rescheduling and rescheduling again as I was sick the second time, my first actual appointment wasn't until March. I had it in my mind that I wouldn't have to pay until after my first appointment. But no, I got a call before my first appointment from the credit company telling me my payment was late. I know I was late, but I was irritated that I was being tracked down for a late payment before any service had been rendered. Recently I missed a payment again. I know, my fault. But I noticed my error pretty quickly and I made that payment plus the next payment that wasn't yet due. I still got a call before that next payment was even due telling me I had a late payment because I hadn't paid the $35 penalty. I was in the hospital at the time and told the guy, but he still tried to pressure me to make the payment. He finally agreed that I could call when I got out of the hospital. I now have payments set up automatically so I won't be getting any more calls. Whatever you do, make sure you make your payment on time. The calls are not pleasant. I have never dealt with a credit company that was so unpleasant to deal with.

They over book and understaff. Ive had to reschedule several times over the last month to get my…read morelast session in. At this point it wont be as effective because of the hair growth cycle. Also, when i first sign up and paid for everything in full it said touchups are $30 for life. After a couple months of signing up they changed their policy and it is now $125 per small area for a touch up. Terrible experience overall. Ineffective treatments requiring several followups, and changing their terms of services in sketchy ways after they get your money. 0/10.

I am a 65 year old woman of Sicilian heritage and have used Traci G at Permanent Choice for the…read morepast 8 years. Initially we met weekly (I had lots of facial hair) and then every other and then once a month. First of all, the electrolysis has cleared most of the hair on my neck, chin, "mustache area" and eyebrows permanently. I now go in a few times a year when I or my hair stylist notices that I have any hair on my neck (most of it now is light colored and difficult to see) Traci has been great, very professional, and concerned about my comfort during and after the procedures. They will call in a prescription for a topical numbing agent if you are want it, and it is great for the sensitive areas like lips and under the nose. I used a few different electrolysis providers over the years, and Permanent Choice, and Traci G. are the ones I have stuck with happily. I even followed Traci from the Eden Prairie location to downtown Minneapolis

Cheyenne is great! I actually look forward to our quick and comfortable sessions every six weeks…read more Seeing great results already!

Vanessa is seriously the best! 12/10!!…read more I've been seeing her for a little over a year and a half now and I am always very satisfied after each service. She helped me start my hair free journey by introducing me with laser hair removal and I've had the best results. I also have done a few facials with her as well and my skin feels so fresh and glowing afterwards. I definitely will continue to work with Vanessa and highly recommend her for your next service!

Vanessa made each laser visit a good experience. Her professionalism and care were outstanding. My…read moreonly regret is I didn't take care of this earlier in life. The freedom of not shaving anywhere has changed my daily life! I do not exaggerate! It is so worth it.

I'm so incredibly grateful for Carol & her absolute mastery of Electrolysis. In the past I'd tried…read morelaser to remove chin hair but nothing seemed to work - it just caused worsened hyperpigmentation of my skin. Carol explained that the hairs on my "chinny-chin-chin" were often clear, or grey, if you will. Hence, the laser couldn't technically see them. I've noticed a dramatic reduction & am needing to come back less and less frequently. And yes, I know it may sound trivial in the grand scheme of life, but it's REALLY nice not to be beholden to a tweezers & a magnifying glass each morning. I mean, seriously ... who wants to feel like a dude? (Unless that's your thing, of course.) Money DEFINITELY well spent!!!

They are completely amazing and DIE HAIRS DIE!!!! only thing I have to say though, bring your own…read moreice pack, their ice pack things, once the ice melts, gets all over you. I just bought a nice medical ice pack today and it'll say a lot of effort now. Staff is great! and if you feel pain in your teeth, please make sure you seperate it with gauze pads. It is the laser reacting to metal in your mouth and the connecting point of the tooth/teeth. Mostly harmless, but can damage or shatter the bonds.

My very first treatment at Permanent choice was AWSOME! I had a consultant appointment with Jill…read moreand after about 10 days I went there for my first treatment. Jill did a wonderful job! I was a little nervous because it was my first experience for laser hair removal, but she made me feel so comfortable during the whole treatment. She was always checking with me to be sure that I am comfortable. All the staff were super friendly, I highly recommend Permanent Choice.

VERY SHADY location. I've been coming to the eden prarie location since October 2024 and paying for…read moreindividual laser hair removal sessions with Connie. I was disappointed to recently learn that package deals have been available since January 2025, yet this was never communicated to me. I was recently told over the phone by an employee "Some technicians advertise the promotions during the service and some dont". As a loyal client, I expected better transparency, especially regarding cost saving options. I hope they improves its communication with clients to maintain trust and loyalty. I had four more sessions left for my legs. I will not be returning again.

I have had to move for work multiple times and this is now the fourth Milan Laser I have been to!…read moreThey have all been fantastic but I have to say I love this location! They really listen and try to work with you on what you need and are looking for. Morgan has been treating me and is awesome. She is so thorough and really gives great coverage. She makes sure you get your money's worth. She's a coverage queen! I even have a modified area and they're understanding and great about it. I find it kind of addicting to be honest and can't wait to do more! Also if you add on more later and a certain area is already paid for, that would've been part of the new area they will deduct what you have already paid. Like I did a certain place that would've been part of a Brazilian. If I choose to go ahead and do the full Brazilian they will deduct what I paid for that smaller area that would've been included anyway. They also have times of the year where they do specials and you can get 50-60% off, even if you're already a client. The best part is it's unlimited treatments until you get the results you need. It's not just 8-10 like some other places. And if you ever begin to regrow anything like when you're older and getting pesky hormone changes you can come back for touch ups! I definitely recommend Milan Laser!

In April 2026, I Took my 97 year old client in for appointment in Edina. I covered his $10. Co pay…read morew/my card & for whatever reason, they additionally charged my card $158.00 which was NOT AUTHORIZED by me! I have been contacting them constantly ever since, sent my credit card statement to support charges & they have done NOTHING to get the matter resolved & my $158. CreditEd back to my card! I just received a call from them stating they can't find the charge on their end anywhere, so they are not pursuing resolution of the matter any further!? Nice...I'm not sure why anyone would do business with such bozos!?

I have been seeing Lori for years and cannot recommend her enough. She always clearly communicates…read moremy treatment plan and is very professional as well as personable. The space is also very clean. I can't recommend enough!

Great service been going here for laser and Ipl for face highly recommend nice building easy…read morelocation

Like most people I initially bought a Groupon and I was hooked from there. No this isn't the…read morefanciest place to have laser hair removal but it's a great bargain and so far it seems to be doing the job. The staff are all very nice and the person who did the lasering explained everything and answered all of my questions. The facility is basic, but clean and sanitary. They do honor Groupon pricing so you may just want to give them a call before buying the Groupon so you can skip a step. They are busy so I did have to call a couple times until I was able to get someone. I would absolutely recommended ProSkin to anyone who is interested in trying laser hair removal. I've been super happy with my results.

Amy is an amazing laser tech...she is super friendly and efficient. This place is slightly far from…read moremy home but I purchased a Groupon for the service and I have seen improvements so far to my underarm area. The regrowth are definitely thinner and finer so I don't have to shave too often now. The stations in the rooms are clean and the equipments look new and safe. They have a lot of clients going in and out. The front desk are also very friendly. Plenty of parking on the lot, just go in and take the elevator to the third floor. I bought another package for the lower legs and can't wait to start the session.

Gabrielle was super nice to meet , I have yet to go for my first treatment but very Pleaseant and…read moreinformative process. Being shown around and questions answers was a reassurance that it will Be ok!! Nervous but I'll be file haha ! Super clean and sterile environment !! 100% guarantee for life is super nice to have as well !!

The service at this locations is great! Everyone is friendly and always does a great job!read more