I just walked out before having my blood taken because that woman was unbelievably rude. I have…read morenever been spoken to like that. I walked out because there was no way I was going to let her come near me with a needle. I'm certain that if someone overheard her speak to me, she would have been fired on the spot. I will NEVER go to that location again, which is unfortunate because it's the nearest to my house.

I had an appointment today for blood work and I had my cardiologist fax the rx to them 2 months…read moreprior and then 2 days prior. When I arrived at my appointment Quest claims they never got the faxes. So I called ECMc to have it faxes again. After sitting there an hour the staff tried to tell me faxes take hours!! What a joke. They need the get their fax machine replaced or their service updated because se it should only take 30 seconds. Now the RX is going to be sent by snail mail and when I asked if I will receive it before my next appointment with the cardiologist she says "I don't know....I don't control the Postal Service‼

I'm actually shocked by these reviews. We've been going here for many many years and have never had…read moreone issue with staff , doctors; wait times etc. Love it here and will continue going despite whatever issues others are clearly having.

As a patient of the headache clinic I have to say Rachel and Michelle are truly the best. Kind,…read morecaring and empathic but if you need anything not done by them you will not receive any help. I had a sleep study ordered in October and I was told someone would call me which they did in March. And that was after I left multiple messages asking to schedule. A new medication prescribed on March 25th that required prior was not done until a month later and that wasn't due to Anthem BCBS or my pharmacy not advising Dent of this but because the nurse forgot. If I hadn't asked the nurse about another medication for my migraines the auth would never have been done. When I called to schedule my MRI the first available was 5 weeks out. Due to my claustrophobia I always have sedation which has been done by the nurses at Dent. When I scheduled the imaging I was told to arrive 1/2 an hour early for the sedation. Imagine my surprise when I get there to be told the sedation was actually sent to my pharmacy something the woman scheduling nor the nurse at dent told me was being done. The receptionist was unable to reschedule it because "dent doesn't train front desk on scheduling just check in and to call back to reschedule". After all of this I called early this morning and left a message for Kristen one of the managers. Instead of calling me back she had Mary Grace do it because as Mary Grace said Kristen was too busy to talk to me. I understand now I am just a paycheck for the staff at dent. With a high deductible plan I get text messages and a phone call prior to any visit about the cost for "care" and to make sure I have money in hand. I know I'm just a number to Dent but I would have hoped that they see patients as actual people and not just as dollar signs

Always busy. But the workers are very nice and do a great job drawing my blood. Usually at other…read moreplaces I get stuck multiple times before they find the butterfly. They remind people to sign in and sometimes people don't do it and sit there then complain that I'm going before them even tho I signed in when I got there. I mean you can put a sign in their face and they still won't follow directions.

PROFESSIONAL,courtesy,kind,patient, humble and thorough!…read moreThat was my experience today(11/21/25) with Kina(Key-nah). I can't say much more about her because I think I already did! lol. She is EXACTLY what you want as a phlebotomist and employee. Please keep people like her gainfully employed. I believe reviews are extremely important for the employer, employee and patient. There is ABSOLUTELY nothing to change about my experience today. I must also add her knowledge educated me of which I appreciated. Acknowledgement of her and her service, abilities and care I hope don't go unnoticed. She reminded me of like a mother hen :) Kina makes me a believer to refer others to her and this location (3620 Sheridan drive). Believe me any further test at Quest will be at this location! THANK YOU KINA!!!!

Had an appt today at 11:15 for a barium swallow. Everything was easy to find; just walk in and go…read morestraight ahead! I arrived at 11 and was seen at exactly 11:15. Everyone I encountered during my procedure was pleasant and made it all easy. I saw Dr. Jackson (I will update if I am misremembering her name). She was awesome, gave clear directions, and was encouraging that you were doing a great job. The other girls let me know my full report will be available in a few days. I would absolutely recommend this place!

Here's my story. in August I received a reminder text about an appointment that month. I go to the…read moreaddress from the text. They had moved. I called and asked where there new location was. Was told that my appointment had been canceled in July. What? Rescheduled the appointment for September, first available. Go to appointment. Can't be seen because they have no script. What? Reschedule for October. Go to appointment, and am told that they have the script but I DO NOT HAVE AN APPOINTMENT. Walked out and scheduled an appointment with Roswell across the street.

Always excellent here for blood draws and all of the phlebotomists are friendly and I never have…read moreany problems. A million times better than Quest!!! I only come here for my blood work.

This is specifically for the 1150 Youngs Road, Amherst location. This new location was where Quest…read moreDiagnostics used to be - another place I do not recommend. This staff's lack of empathy and customer service here is astonishingly awful. They are rude and don't hide very well that they are too busy doing non work (more details below) instead of servicing their clients/customers well. I blame it on the lack of supervisory control they once had at the hospital has freed them to be just awful to clients. I witnessed this with not just myself but everyone who walked in there. So yesterday (Friday) I walked in around 11:30am. My doctors office sent a bloodwork order earlier that morning (2 hours before I got there). When I arrived, there was 1 person in the waiting room. She had signed in about 8 minutes before I did and no one had come out yet. When you arrive, you have to sign in on a clipboard sheet and ring a doorbell to get them to come out. I did this, waited about 4 minutes, and rang again. Someone came out and I was immediately chastised that they were "busy" with others, yet there was 1 person in the waiting room ahead of me, and all the others (less than 10) had been crossed off the list. I only rang twice because no one acknowledges you, so how do you know they are aware you are there? Finally, they took me back, I saw lots of staff standing around having personal conversations. Once in the room, the staff insisted they had not received the order from my doctor. I immediately called the doctors office right there, they confirmed the 'fax' number the staff had given me and it was sent to them earlier that day, and again right after my phone call. I was told to wait in the waiting room. I did and when finished with my doctors office, I again rang the buzzer and with an "ugh" was told they didn't have the order and it was my doctors fault because they had been receiving orders all morning. No one cared to get to the bottom of this, even though they were not that busy. I want to make a point of how absolutely rude, condescending and unhelpful every single person I talked to at this location was. Plus, the walls are very thin and and one staff member in particular has a loud voice and you can hear their entire conversations in the back just sitting in the waiting room. I heard all about travel plans, and someone being corrected for doing 'too much online shopping' instead of working. After an hour of waiting for the 'fax' that they insisted was not there, (BTW I was not the only one with this issue as subsequent people who came in did as well) I asked again where is this fax? I want to point out that when they were located at the hospital, these same people would NEVER have acted like this. I know they have helped me and other people with their 'fax' issues, but outside the confines of the hospital they were emboldened to not only do the bare minimum of their jobs, they insisted there was nothing they could do and at this point they did not hide their disdain for me. At this point I remind them I've heard their conversations about me, their personal plans, shopping and vacation plans, and boy did that upset them! "That is personal information!!" one shouted at me - but I could not help but hear her through those thin, newly painted walls!! I left without the bloodwork, got a hard copy from my doctor and will go somewhere else like KSL or Catholic Health. So when you go, if you don't have your doctors bloodwork order, go somewhere else. Even if you do, be prepared for the rudest, most condescending, staff that should not be in a field requiring empathy and compassion. All I can say is I hope someone at Kaleida reads and either re staffs that location and fires this group or forces them to work in the confines of the hospital where they would be better behaved.

I had a mammogram and bone density test done today. I highly recommend this facility. I was…read moretaken right away and everything was explained to me before the tests began. I received the results of the mammogram after a few minutes. The staff was so friendly and professional,

Phone scheduling is pretty much a nightmare, you wait at least 20/30 minutes!…read moreNot intelligent schedulers ! I missed half the testing my Dr Faxed to their newest satellite 1111 maplemere. It was urgent matter as well. While inside ( a nice lady who has been there the longest) was able to start working on the other things needed. Authorization. Unfortunately she Had to cancel my scheduled appointment because the auth dept never told my Dr they needed to get Auth!! So of course I waited another week because of lack of competence. Lots of Training is needed there!!

I have been having sleep issues, and the doctor have been working with me find a solution. I know…read morethey are doing everything possible to help me.

If you have tinnitus Doc Zhang Lixin is the man to see at Dent Tower he has been very helpful and…read morepatient with me.

Came in early for an appointment and was rewarded with being called in on time ahead of the walkins…read morethat filled the room and hallway. Definitely make an appointment and you're golden. Phlebotomist was kind and didn't rush me in getting up.

If they were called "Vest" then they'd sell wife-beaters. But they don't. Which is good because…read morethat's a horrible nickname for an article of clothing, isn't it? I've used this facility maybe 20 times in my life, although not for awhile. I used to live right next to it and that's why I was such a regular. This is where the doctors just next door would send me they'd send me when I needed anything done... tests, scans, you name it. I'm absolutely not a fan of the place, though. In the old days, this was the closest lab to us for blood testing and dropping off and such. It is no better than the other Quest labs. It's probably a little faster than the one on Sheridan, but the employees aren't great and the services are average at best.