1. Sesmas Mowers

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Fort Worth, TX

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Sesmas Mowers

5.0 (1 review)
Closed • 9:00 am - 6:00 pm

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2 years ago

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A&B Lawn Garden - Bobcat-fp1550-plate-compactor

A&B Lawn Garden

(15 reviews)

$$$

Far West

I am a first-time customer of this shop, referred to them by another hardware store because they…read morefix lawn mowers. The owner greeted me when I first walked in and explained his $43.30 policy regarding mower drop-offs. He told his employee to help me register my lawnmower so i could pay fee. This young man was rude, arrogant, looked me and acted like he thought he was superior to me. He kept smirking and looking down his nose. He was very dismissive. He took my payment, I went to my car and realized that I had NO verification of services/ acknowledgement ... just a receipt showing DEBIT CARD PAYMENT. I went back into the store to get proof that I had dropped off my machine ... chain of custody ... This guy, smirked at me and said, "I can print you out one." He should have printed one right along with my payment receipt. I should not have had to ask for something that is owed to me, as a customer. A young Black employee, stood nearby, while this person continued to demonstrate blatantly apathetic unprofessionalism. It's River Oaks! Historically known for harboring racists and racist-acting people. This white guy treated me like he was doing me a favor. He treated white customers with respect. Owner, please teach your people some better manners and professional deportment for ALL of your customers. Thank you.

This is the second time we've used this business. Our first experience was a positive one, but this…read moretime was a nightmare. First, it took significantly longer than expected for them to even look at our backpack blower. When they finally did, they told us there were multiple things wrong with it, including the carburetor. The ironic part? My husband had just replaced the carburetor himself with a cheap Amazon part, now knowing it wasn't great quality but that he could easily replace it with a better quality one. Had we paid them to fix everything they said was wrong, it would have cost more than we paid for the blower in the first place. So, we asked if they could fix everything except the carburetor, since that was something my husband could handle himself. Their answer? A very firm NO. Their reasoning was that they guarantee their work and couldn't guarantee it if they didn't fix everything they knew was wrong with the blower. I even offered to sign a waiver acknowledging that they wouldn't be responsible for the carburetor. Still, NO. At no point had anyone communicated that we would be required to pay to have EVERYTHING fixed or they wouldn't fix anything at all. That's a pretty significant detail to leave out! Yet, I was still required to pay the diagnostic fee. What makes this even more frustrating is that we were told the diagnostic fee would be applied toward whatever repairs we decided to have done. Otherwise, we'd be out the diagnostic fee. But there's a big difference between that and being told you have to pay to fix EVERYTHING or they won't fix ANYTHING. Had we known that upfront, we could have made an informed decision before bringing it in. When you take your car to a mechanic, you can typically choose which repairs you can afford and have them warranty the work they actually perform. Why is that not an option here? I'll admit, I was beyond angry by this point, largely because this policy was never communicated to us beforehand. But here's the kicker: Before we ever took our blower to A&B, it actually WORKED. We just had to make sure we didn't leave gas in the tank between uses, but it would still start and run just fine. Now? It doesn't even START. I considered taking it back to them and demanding they fix it, but I could already imagine them repeating the same policy over and over again. So instead, I'm leaving this review to warn others. What kind of customer service is this? I understand that businesses have policies, but those policies need to be communicated upfront, and customers should have reasonable options when it comes to repairs. Save yourself the frustration and find someone else to fix your equipment.

SmartDots - Pudu Commercial Floor Cleaner

SmartDots

(1 review)

I live in MA and found SmartDots online a couple of years back while searching for a gate to allow…read morea mower to pass through. Since then, I have purchased 2 Automower 430xh's, 2 smart gates, some cool skins, and a bunch of accessories. The pricing was very competitive, the mowers were fully updated before they were sent and the shipping was fast. The service SmartDots has provided has been impeccable. Very responsive, thorough, and they go the extra mile to ensure they keep a customer happy. I recently used them for a remote software update service. Ash sent me everything I needed, accommodated my crazy schedule, and made the process very simple. My mowers are now running the latest and the greatest and the cost was very reasonable, especially considering I didn't have to leave my house to do it. I HIGHLY RECOMMEND sourcing all your automower needs from SmartDots and having them provide ongoing service updates. I look forward to remaining a customer for years to come. Frank

From the owner: SmartDots is revolutionizing outdoor and indoor maintenance with cutting-edge automation. From our…read morerobotic lawn care systems, including the versatile Yarbo Core—designed for mowing, snow blowing, leaf clearing, and more—to advanced residential and commercial floor cleaning solutions, we make property upkeep effortless. With features like obstacle avoidance, live monitoring, and auto-recharging, our systems enhance efficiency, security, and convenience. Whether maintaining athletic fields, solar farms, corporate campuses, or your home, Smart Dots delivers tailored, eco-friendly solutions that save time and elevate every space. Simplify your life with Smart Dots—innovating maintenance, indoors and out!

Sesmas Mowers - outdoorpowerequipmentservices - Updated October 2026

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