Awful. Crew and Project manager continuously lied about work that was being done and did not stick…read moreto timeline they proposed. Had to have crew come back for a few things and still things were not done properly. Terrible communication. even though this was work that was done through insurance, it was the worst experience.

Came on time and did a thorough inspection of the project. Answered all my questions. They would…read morenot give me a quote on site ( or even a range) which I have come to discover us usually a sign for trouble. Got a quote two days later for three times what I was expecting or what I ended up paying. Honestly I think maybe they thought we were going through our insurance and decides to take us to town on the price. With this economy it is in everyone's best interest to provide the best price for the job and these guys did not do that. I gave two stars because they were on time and friendly, but I guess I would be friendly to if I knew I was going to charge them 1k over what the next people would.

Remediation team was great! Did a great job & very professional and courteous!…read moreVery helpful and they work with your schedule! Price was responsible! Would recommend Aspen!

Avoid this company. They are unprofessional and incompetent. They took over three months to…read moreschedule insulation work and ended up cancelling last minute. They were supposed to call back to reschedule and never did. Do not waste your time with them like I did

Using this company has been a nightmare. One small bathroom leak, and over a year later they are…read morestill delaying finishing the job. One excuse and cancellation after another. 13 months later!!!!! We still can't do laundry!!!! There were days we took off from work, only to have NO ONE SHOW UP. We have constantly been told the electrician is not available, the plumber is busy all month etc. one small bathroom. Over a year of incompetent, bumbling empty promises. We just got another update that they are postponing the finishing of the project for another 3 weeks, and won't be able to make it Monday as scheduled. Seriously? Nightmare of unprofessional, unorganized mediocre work. I would never consider them for anything or recommend them whatsoever on the future. Just done.

This is my first time needing restoration services so I don't have a basis for comparison. Our…read moreproperty manager recommended these guys for the water damage we suffered from the unit upstairs. Pros: 1) Have all the subcontractors available. 2) Nice and professional staff. 3) Did a good job with restoration - the replaced trim and baseboards looked better than the original ones. Cons: 1) Timing - despite initially saying they weren't busy, they took a few days to come out and assess the damage. Also took another few weeks to get to the demolition, by which time they said the water damage had already dried itself out. Then it took about another 1.5 months for restoration, which was a bit frustrating since we had to live with holes in our dry wall and our furniture misplaced for several weeks. Cracks from the demolition continued to get bigger as time went on. 2) One of their subcontractors took a couple weeks to reach out to us despite us reminding them frequently. We ended up finding our own electrician who fixed our issue before their subcontractor even called us. 3) Pricing - again I don't have a basis for comparison, but I felt we were charged higher than necessary. At the first assessment, they came in and were very clear that this job was pretty small for them, so the price (and the amount of time taken to complete this job as I said above) seemed disproportionate to the amount of work needed. They did return a small amount of money for work they didn't end up needing to do.

Great! With all the rain we had, I walked into a giant puddle in my basement. I called Marc at…read moreServpro and they came out assessed the situation. I scheduled a time for them to come back. Not only did they come back on time. They were clean and neat. They cleaned everything up like it never even happened. I would recommend these guys to anyone looking for help.

I had ServPro come out to do a lot of teardown after some water damage at my house. Jonathan was my…read moreproject manager. He was fantastic. Extremely responsive and helpful throughout the entire process. My onsite crew was Hector, Ismael, and Juan - and I highly recommend them as well! They were so professional and friendly. They did a great job and cleaned everything up beautifully afterwards. The entire process went very smoothly and I couldn't have been happier. 5 stars!

I called Restoration 1 of Windham for an opinion on some recent water we had come through a window…read moreduring a storm. I could not speak higher regarding their customer service! The gentleman who helped me on the phone was patient, knowledgeable, and extremely professional. I could not be happier with the experience I had reaching out to this company. I highly recommend using them! 10/10!

We were very pleased with the work that we had done. They arrived on time and did the job in the…read moretime frame that they had originally told us. With so many choices out there. It is difficult to choose which company to hire and to know that they will do a good job. I hope that this review helps. Because We would highly recommend this company.

We used Cleanway Services for a mold issue in our office suite…read more We couldn't have asked for a more professional group to help us with our mold remediation. Vincent, the Director came the same day I called his office to assess the issue! He was able to get a crew together within 2 days! Paul, the mold remediator and his crew were FANTASTIC and so pleasant to work with! They explained everything thoroughly, took pictures, cleaned everything from top to bottom, and they are also helping us with the insurance company. I would HIGHLY HIGHLY recommend Cleanway Services!!! Sooo grateful I found them!!!

I used Cleanway Services for a mold issue and water damage in my bathroom a year ago and am using…read morethem again for a mold issue in my dining room. I cannot stress enough how grateful I am for Vincent and his crew. Such an easy trusting transparent group to work with. Vincent was with me every step of the way, representing me for insurance purposes, working above and beyond on my behalf. The crew was so professional, fast and neat. I could not ask for a better experience. I am so grateful I found them and I know I can confidently step into my dining room project with ease and full trust and support. Thank you Cleanway for caring and doing the job at such high standards. Thank you for taking all the stress from these important home repairs.

A very happy customer! I live out of state, and 2 days before selling my vacant Newburyport condo a…read moresink overflowed in the unit above, causing a flood in my condo. Dan was able to visit my unit quickly, even at this busy time of year, and called right away to inform me of what he found. EXCELLENT service!

Christine provides outstanding customer service. The gentlemen who cleaned our carpet and…read moreupholstery were meticulous, neat, and did a great job.

Highly recommend. Honest and professional! Our dehumidifier…read moreoverflowed onto our basement vinyl panel floor, and water sat for a few days before we realized it. Afraid that water had penetrated the flooring and was growing mold, we called PuroClean. Rich from PuroClean came to assess our situation - he was experienced, professional, and knowledgeable. He determined that we did not have moisture under the flooring, and therefore, no need to rip up the floor, yay! I really appreciated his honesty and advice on what to do. Another company was ready to charge us $2000 to take up a portion of the flooring. So happy we called PuroClean.

When my dishwasher leaked and caused significant damage, Frank and his team made the entire…read moreexperience so much easier. He managed the process from start to finish, including coordinating movers to pack up my condo, arranging a storage pod, flooring repairs, water remediation, cabinet repair, and so many other things. Frank communicated directly with my insurance company, which took a huge burden off my shoulders. He was responsive and communicative throughout and made a stressful situation as painless as possible. Thank you!