Wish I could give them zero my insurance company recommended them they did the drying bit okay but…read moreone of the machines was broken and leaked water all over so I had to turn it off but they still charged for it they also came and ripped things out that shouldn't have been they also didn't give my insurance company and estimate they just came so they did and unauthorized job I'm also missing my watch that I think was stolen by one of the employees. I wear it all the time and at the time they were here is was right on the table I didn't notice and I didn't want to accuse them unless I really looked.

I had a leak up in my ceiling so I called my insurance company. They recommended servpro. Big big…read moremistake. The did the cleanup and drying okay but the 10 foot hole in my ceiling remains. They were suppose to put plastic on it to seal it but they forgot to bring it. Next day they tape plastic across the hole and leave. It falls down of course. Another day goes by they come try to staple it up. Piss poor job. Its fallen down again and the won't return my calls. My AC has been running for a week straight. All the cold air just goes into the attic. Guess I will just fix it myself.

Josh came to give me a free quote and was extremely thorough using moisture meter and heat sensor,…read morewhich other companies didn't do. He was so honest that he made it clear that there was no remaining moisture or lasting wall damage and a handyperson could do this job for a fraction of the cost of other quotes. This company's honesty and thoroughness impressed me and I highly recommend them for any leaks or similar issues!

As an executive with a large property management company in Arizona, I've worked with a tremendous…read morenumber of contractors and service providers over the years. I can tell you from experience that very few earn the level of trust and confidence that ASAP Restoration & Construction has earned from me and our organization. I've personally worked with ASAP for nearly 20 years across a wide range of commercial and residential properties. Their team has handled everything from emergency water losses and mitigation to mold remediation, asbestos abatement, environmental testing, reconstruction, tenant improvements, and commercial build-outs. When you manage a large property portfolio, a restoration contractor isn't simply a vendor. You need a company that understands urgency, protects the asset, communicates with management, treats tenants and occupants professionally, and follows through when the situation becomes complicated. ASAP has consistently proven that they can handle those responsibilities. What separates them from many companies in this industry is integrity. They don't use high-pressure sales tactics, make unnecessary promises, or put short-term profit ahead of the customer. They take the time to explain the situation, provide practical solutions, and do the work properly. Their professionalism, licensing, insurance, trained workforce, and years of experience are particularly important when you're responsible for someone else's property and reputation. We've trusted ASAP with significant projects where the cost of making the wrong decision could have been substantial. I've also had the opportunity to work directly with the owner. He leads the company from the front, stays involved, and genuinely cares about the quality of the work and the customer experience. That kind of leadership matters, especially in an industry where accountability can sometimes be difficult to find. After nearly two decades of working with ASAP, I have no hesitation recommending them to property owners, property managers, businesses, and homeowners throughout Arizona. If you're dealing with a major loss or construction project, choose your contractor carefully. Look beyond the sales pitch and ask about experience, licensing, insurance, staffing, reputation, and how they handle difficult situations. Based on my experience, ASAP Restoration & Construction checks those boxes. They have earned our trust over many years, and in property management, trust is one of the most valuable things a contractor can earn. Congratulations to the entire ASAP team on the continued growth of the Phoenix operation. You've earned this five-star review.

Very responsive, great tech support, clear mitigation plan. My tech, Zach, was thorough, friendly,…read moreand clear. He explained all aspects of the complicated water remediation process. Love that Zona is a one-stop shop, with experts to handle all phases of remediation & rebuild. Thanks for the clear estimate, Zach!

Everyone I interacted with was very friendly , helpful and professional. When we needed someone to…read morecome out and assess water damage , they sent someone out within hours. I was very grateful for and pleased with the services I received . Our plumber is the one who recommended Zona and I can see why .

This is a long overdue review for ATH! They handled two major home projects for us in 2025 in a…read moremidcentury modern condo. This review is for the first one, a bedroom ceiling/roof leak that needed mold mitigation, asbestos testing and renovation. March 2025: Leak originally started as a moisture spot on the ceiling in October 2024 but my HOA ignored it. By March 2025, the ceiling had become so compromised that water streamed in like a waterfall during a massive storm. My original contact was Noah - he gave me an estimate (along with two other companies). I really appreciated how Noah was communicative, informative and thorough. And! he didn't badger me w/ phone calls & emails, like the other two companies did. He understood that I said I would take care of the situation when I could b/c I was in the middle of Massage Therapy school. I understood the "risks" of having mold & just shut the bedroom off. Fast forward to August 2025 & now we're ready to take care of the situation. Noah followed protocol of getting an asbestos test first. Luckily, it was negative. Then Spencer, their Mitigation Specialist? built a special containment room, inside the guest bedroom that sealed off the contaminated area. Heavy duty fans stayed on for about 72 hours? so the area could be thoroughly dried after being treated w/ some kind of mold treatment. Noah was available via text when I had questions - that was surprising & super helpful! Once Mitigation was completed, Noah connected me w/ Jacob at their Restoration Department. He sent over a stellar crew led by David & they proceeded to rebuild about a quarter of the bedroom - meant to mention that they had to rip out dry wall, scaffolding, etc. This crew rebuilt and then refinished the area, including re-installing wainscotting and painting the ceiling + walls. The results? This bedroom looks gorgeous! We were thrilled with how thorough/smooth ATH was w/ this process & how the renovation turned out. Highly recommend this company for their professionalism, flexibility and high standards. Thanks to the ATH Team!

ZACH was not only patient, but concerned and went out his way to answer and clarify my questions…read more I was impressed with his work ethic, he wanted to get the job Done without hesitation!! Thank YoU for having a Excellent Employee!! ~Judy Tenant Chandler

We were referred to Randy S through another company…read more We had an issue with our air conditioning unit & circuit breakers being exposed to a water leak from an upstairs unit (we are on the second floor). We wanted to make sure since it was a slow leak that there was no mold growing behind or inside the unit. Called this company and they were able to set an appointment for us the following day. I had explained we had a prior test done through our building's subcontractors, but we wanted a second opinion and to ensure every measure was taken before we were going to get the work done with our buildings team. Johnathan P arrived early the following morning and was extremely thorough in his work. We received a full report the following day that broke everything down as far as the visual inspection what it revealed and the readily visible water and suspected mold impact on the building materials and with in the HVAC closet. The environmental assessment was similar to the contractors our leasing office used but the surface sample mold spores taken the previous company failed to test for. Randy was supportive with our concerns was available through text messages if we had a questions and along with the report he provided us very descriptive information with what we were actually dealing with. This company was wonderful to work with and higley recommend We were in an unfortunate situation due to our living conditions that we were unable to choose this company for repairs and had to go with a quick fix from our rental property. Eventually after battling back and for with the leasing office they FINALLY had a subcontractor come out and clean all the coils to the unit as it in fact had questionable and concerning mold growth. We would not have known this if we hadn't had Adaptive Environmental Consulting Group come out and do the professional analysis that should have been done to begin with. Also, the leasing office wanted a copy of this report and we were unwilling to do so because they were not willing to reimburse us the cost of this 2nd opinion. It was a terrible situation and eventually got resolved, but apartment living you are stuck with whom they chose to take the cheapest route possible.

What a huge waste. Randy sounded okay but if Johnathon shows up I wouldn't bother. I showed him…read moreto the bathroom where the toilet leak was. I woke up today feeling awful. I asked him if the toilet leak could be causing that. He said "I dunno, it looks nasty."' I showed him the vanity. He didn't even get down and actually look IN it. He just peeked inside from afar. Then i showed him another room and said that it's musty smelling and he didn't seem to know much about that. I called someone else when he left, and right over the phone she said "of course the back up from the toilet could be making you feel sick. There's bacteria and maybe mold in there.' Ahhh. So much more pro sounding than 'that's nasty.' Also he was supposed to call if not coming at the certain time so I could put my dog away. He didn't do that and was really nasty about it when I asked why.

The week of July 24th, 2017, I had an unfortunate need to utilize the services of Hutzel &…read moreAssociates. I worked with a gentleman named Augustine. If there were more stars...I would add them. From the beginning through to the end of this unnerving experience he was patient and understanding. I truly feel I blessed that this gentleman and this company understand (& understood) that the average home owner is frightened by the prospect of having asbestos and their response made me calm. Plus, Augustine was just the nicest guy!

From the owner: Hutzel & Associates, Inc. is a veteran-owned industrial hygiene and environmental consulting firm…read moreserving Phoenix, AZ, and the greater Southwest. With over 33 years of experience, the team provides professional indoor air quality testing for residential, commercial, and industrial clients. Led by Robert L. Hutzel, CIH and CSP, the firm delivers independent, third-party evaluations with no remediation conflicts. Services include indoor air quality surveys, mold investigation, asbestos, lead paint, radon, silica testing, and noise surveys. All evaluations follow ASHRAE, EPA, and ACGIH guidelines, with lab analysis by AIHA-accredited facilities. Contact Hutzel & Associates, Inc. today to schedule your appointment.

I purchased an EPDM liner from Field Lining Services, Inc. twenty-two years ago to create a large…read morekoi pond for my parents. After the monsoon storm, I was forced to replace a large piece of this liner. However, the fault was in MY original design, NOT their product. I still have their liner working 24/7 for the main reservoir of this same koi pond, that's now older than the maximum life span they gave the product. When Operations Manager Andrew Ramos was told of our circumstances and the financial situation my parents were in, he showed exactly why FLSI is the only lining service and fabrication company with which you should do business. His generosity, professionalism, and understanding are true examples of the family-run business his Grandfather Phillip Ramos created almost 40 years ago. I highly recommend Field Lining Systems for the high quality of their products and, most importantly, the level of service and care they give their customers.

From the owner: Affordable high-quality pond liners, back by a 36 year old business who's devoted to saving the…read moreearth and your budget.

United Response did a great job recently repairing several water leaks from the last heavy rains…read more The crew left the site the way they found it. We are very happy with the response and work. Tx.

** 1 Star | Absolutely Unacceptable Customer Service**…read more I am absolutely appalled by my experience with United Response in Phoenix. We recently purchased a home for our daughter, and a previous roof repair, completed less than a year ago, was disclosed as being under warranty. Unfortunately, that repair has failed, and water is now leaking into the kitchen every time it rains. And here's what makes this even more frustrating: **We're talking about a leak around ONE SINGLE ROOF VENT.** Not a major roofing project. Not an entire roof replacement. One isolated leak that should be relatively straightforward for a professional roofing company to evaluate and repair. I called hoping to discuss getting this resolved. Within 15 seconds of explaining the situation, the woman who answered interrupted me and wouldn't let me finish speaking. Instead of listening or offering any assistance, she launched into a rant about how frustrating it is when people call requesting warranty work without having formally transferred the warranty. Apparently, transferring the warranty costs $500, and that seemed to be her primary concern. Not the fact that their previous repair had apparently failed. Not the water leaking into someone's home. Just how frustrating these calls are for HER. I tried explaining that my daughter is 10 months pregnant and has water coming into her kitchen every time it rains. Rather than showing even the slightest empathy or professionalism, she continued to lecture and berate me about warranty transfers. Let me be clear: **I understand companies have warranty policies and transfer requirements. What I don't understand is treating someone with such disrespect simply for calling about a single leaking roof vent that was supposedly repaired less than a year ago.** If this is how United Response treats people who call about previous repairs, I would NEVER consider hiring this company or recommending them to anyone. A $500 warranty transfer fee is one thing. Basic courtesy, professionalism, and standing behind your workmanship should not be too much to ask. **Absolutely ridiculous experience. I hope others read this before deciding to do business with United Response.**

I used this company for mold removal and rebuild and I was very satisfied with the results. They…read morewere very professional and did an amazing job. Rudy and his team were great. I recommend them for any contractor needs you may need

As we're nearing the end of our shower remodel, we would like to express our gratitude to the…read moreGlobal Prevention Services staff. Upon having our master shower remediated for mold through our home insurance policy, we were on the hunt for a company that could reconstruct the shower. I submitted a request through Yelp, and Global Prevention Services responded and got me scheduled for a consultation immediately. Shortly after this consultation, the Global Prevention Services Project Coordinator, Kimberly, put together several service estimates for me, as we weren't yet sure the direction we wanted to go with the shower tile. Kimberly was patient with us as we picked out materials and went back and forth on what we wanted to do! Due to our mold experience, we ultimately decided we wanted to limit the amount of grout in the shower, in hopes of minimizing the chances of it failing. With that, we started the reconstruction! Throughout the whole process, Kimberly and Rudy, the project manager, were incredibly thorough, communicative, and overall, just really helpful. We could not be more grateful for the time and effort both Kimberly and Rudy spent trying to make our shower dreams come true. I would also love to give a shout out to all of the guys who helped load and unload HUGE porcelain slabs -- that is no easy feat! I think it is also important to thank both the CEO, Michael and the President, Jeanette for checking in throughout the project to ensure our satisfaction. I have never been treated with so much care as a customer. The whole team deserves recognition for the role they played in getting this job to the finish line. The only thing left to do is install the shower door. We can't wait to use and love this shower for years to come!