IF YOU ARE CONSIDERING USING THIS BUSINESS GO TO ALTEX…read more My mother recommended me this business after my laptop died. I usually do business with Altex as they are fast, professional, and have reasonable pricing. In the future, I will continue to do business with Altex. I brought my laptop in after initially diagnosing it myself as a burned out motherboard. I told the college-aged intern at the receptionist desk what I believed it to be and he told me they charged a $50 diagnostic fee to identify problems but that it would be used towards labor should it come to that. I told him I really just needed them to locate the motherboard and do the replacement as I have a lack of time. He noted this and I left. About two days later I got a call informing me that my diagnosis was correct and that they could not locate a replacement from a reliable source. They would help me "find a replacement laptop" or I could buy a motherboard from a wholesaler in China, but the business would not undertake the risk, as they often could not reliably get a refund for faulty parts from factories in Shenzhen. As a similar laptop would cost upwards of $1200, I chose to take my risks but ordering a $100 motherboard from China. Two weeks later, the motherboard came in. I delivered it in the box to the repair company. They called me once to say "everything's great! Come pick it up" and then again to say "the motherboard is blown" within about 30 minutes. I went to go find out what happened on my lunch break. I was able to talk to the tech that installed the motherboard who confirmed that it was DOA (dead on arrival). Unfortunately, they did not test it with a voltmeter prior to installing and charged me TWO HOURS OF LABOR. At this point, I am now ~$250 in the hole for a laptop that still does not work. I asked for a manager, and was presented with the lady who initially advised me on my choices. Please note, at this time, I was also in the process of building a laptop via Altex's knowledgable staff. They walked me through the entire process, from picking out parts, to assembly (and they do assembly free should you buy parts there). Extraordinarily professional all around. However, the manager not only initially refused to use my diagnostic fee towards labor (until I told her this is what I was told), she also denied that she advised me that I had "two options" with them. This made me so upset I refused to pay, and left. I consulted my mother, who desperately wanted photos left on the hard drive and said she would pay for the laptop back, so I returned to the store and began paying. As I was in the process of paying, I chatted up the tech who advised me I "should have contacted the original manufacturer to purchase a motherboard. Why did the repair shop not do this themselves. I asked Altex and they said this would have been their first point of contact. I have since disassembled my laptop and had the hard drives installed in my desktop AT NO CHARGE via Altex. Tldr: shady company. Seems manager doesn't know how the industry works. For a comparable price, go to Altex for your hardware needs.

I stepped in to computer doctors in a bit of a bind. I was in San Antonio for a conference and my…read morecomputer decided to stop charging the Monday before my Thursday morning presentation. I walk in on Tuesday morning telling them that my DC power jack was loose and needed it replaced, and it needed to be done by Thursday. I asked them if they could have it done by Thursday, they said if I paid for all the expedited costs they could for sure have it done. Then they ordered the wrong part. Wouldn't be done by Thursday. I asked them if I could have the part number so I could just repair it myself. No we can't give you that information. What? I told them to just fix it and send it to me when I returned to the country in a week so I wouldn't have to worry about it sitting on my porch when I was away (more business). I told them to ship it to me six days ago, and it was shipped yesterday. It will be arriving tomorrow approximately 20 days after I dropped it off. Granted a week of that was me being out of town, but still. Don't go.

I definitely recommend his service, he is knowledgeable, responsive and professional. He helped…read moreour company solve phone conection due to wrong IP readings, cleaned up all the extra cables and routers that were causing connection problems. Thanks Juan, we will for sure call for your services again when needed.

HP all in one moving slow. Quick diagnoses. Great service, fair price, on time, FIXED!! Thank You…read moreTerry

I just had Jesse from Tech 1 Computers in Boerne, Texas come to my house for repairs to my computer…read moreand problems with connections of my printer. Jesse was very knowledgeable and did an excellent job of locating some glitches with my computer, as well as successfully assisting to get up my printer up and running. He's personable and knows his business well. If you have computer issues, Jesse is your guy !

I've known the president for almost 20 years and he's incredibly honest, reliable, and…read moreprofessional. I also know he runs his company and works with his team with the same integrity I've seen him operate in for that last two decades. If you are find yourself needing services that they provide, don't hesitate to engage them. I would use them again and again for my IT needs!

I have to say I'm really happy with these guys so far. One of my colleagues, Shannon, believes…read morethey should wear capes around the office like superheroes. They respond quickly when we need them to, and if we have a "not-so-urgent" problem they get back with us in a reasonable amount of time and fix things. I seriously can't think of a single complaint or even minor issue we've had. Keep up the great work!

I was in San Antonio on a work trip and of course my laptop crashed, my client who I came to visit…read morerecommended Alex at csi techs, so I called and he was able to come out and get my computer fixed in no time. It's even faster then when I first bought it. He explained what the problem was and was really nice and professional. Thank you for the fast response. I highly recommend csi​​​​

My medical office was having trouble with our IT dept (we didn't have one) someone recommended Alex…read morewith CSI, he came in and really took the time to listen to our requirements and the problems we had, he addressed several issues we had that first day and is now our go-to guy. He is always very responsive, and very knowledgeable. I wouldn't consider anyone else.

I've been working with Alamo Mac and PC for a while now, and I can't say enough good things about…read morethem. As a small business, we've had our fair share of tech headaches, but their team has always been there to sort things out quickly. They really take the time to understand what we need and tailor their services to fit us perfectly. Whether it's setting up our cybersecurity or getting our Wi-Fi running smoothly, they make everything feel easy and stress-free. The best part? They're always responsive and super friendly, no matter the issue. If you're looking for a reliable IT partner, I highly recommend Alamo Mac and PC. They've been a game-changer for us! Thanks TJ and the rest of your team for your hard work

These guys were fantastic! The team from Norbotics came over to install new security cameras and…read moreupdate our existing system. They were extremely friendly and courteous. They helped us choose the perfect cameras for our property with daytime and night viewing. The cameras look great (very discreet) and they spent time with us to make sure we knew how to work the remote viewing app on all of our cell phones. They adjusted the cameras to get the exact scene we were looking for. I would absolutely use these guys again. Nice Guys. Professional. Great price

This is an awesome installer. Our installation include rack install, mounting multiple TVs, wires…read morein wall and shelving. Competitive pricing. Highly recommend.

Mike came, fixed, left with professionalism and is on my short list for electricians to call,…read moreeither for projects or for urgent needs. Someone who knows their business (and is COVID-Careful).

Friendly service, fast, they actually know what they are talking about. Would recommend for anyone…read morelooking to get the best prices and great service. They didn't let me down, will defiantly have them do more work!!