After being told by Taylored Restoration that the mold we found along a 20 foot stretch of wall was from animal urine, we went with Service Master to take care of our problem. We met Mike & Rick at the job site to explore the problem and discuss it's removal. Multiple times during the consultation we discussed the crew removing the drywall, cleaning, and then replacing the drywall. Everyone was in agreement. So when the estimate came in, and the last line simply stated "painting" we assumed they were to paint the wall. Considering this is something easily done, we declined to have them paint. Not a single person stopped us to explain that the painting referred to was a mold killing specialty paint. Basically, the purpose of the removal and to inhibit further growth should a stray spore be left. The crew arrives an hour late (just like the consult) and begins their job. After they are finished and are removing their ionizing equipment I am told that another crew would get in touch about fixing the walls. When I heard nothing for a week, I called to check in, and lo and behold, the estimate was not for the drywall fix at all, but only the mold remediation. A separate estimate then came in for almost $800 to fix less than 20 square feet of drywall. At this point, the mold had been cleared, thus an insurance claim for the amount above our deductible could not be filed. After the crew left, we went to check on the procedure and were completely devastated to find visible mold still left in the area. This was not stained wood, but actual spores which were visible to the naked eye. A supervisor did come out the next day to fix the problem - but aren't they supposed to do it right the first time? After everything is said and done, and we bring in our own drywall person, I receive an overdue notice in the same envelope as the first bill I had seen. The bill was very different from the estimate - not only in price but also appearance. While the estimate was an exploded bullet list of items (3 pairs of gloves, 20 feet of sheeting, etc) which was over 5 pages long, our bill was 6 lines. When I questioned the charge for an ionozing/ozone unit billed in 24 hour increments, I was told the unit had been in our house longer than 24 hours and we were billed as such. I left the crew at my house at 9am on the morning in question, the unit could not have been used for at least 2 hours, and when I saw them at 8 am the nest morning, they were picking it up. Less than 24 hours. The bill also indicated that more than 1 pickup load of material was hauled away from the house. Not possible. With 2 of the 6 lines questioned, I asked for an exploded version of our bill, formatted exactly like the estimate. I received another copy of the estimate. We went back and forth trying to track down an appropriate copy of the bill for OVER 2 MONTHS. This is very suspicious to me. If you overcharge in one area, and then refuse to show the full bill, I am left to the conclusion that you are vastly overcharging and hiding your figures. After 2 months I was finally able to get a copy of the amended, correct bill. In short, I understand it was our responsibility to comb through the estimate. However, it is their job to explain to the customer why an important step is needed, and be sympathetic to the fact that most of their customers are not fluent in the particular vernacular of their specific field. *** The owner comment below references our cost to remove the mold the first time around, not the estimated drywall cost which I mentioned. read more

Preparing to leave our home for church, I heard my daughter call out something a mom --never wants to hear, "Mom, we have a problem...a big problem!" In the middle of the night, our drains had backed up and flooded our downstairs. UGH! After calling a plumber and drain service to clear out the line, the water receded. Needless to say, it left a horrible mess. Black water/sewage water--all flooring, some sheet rock, furniture, and so forth had to be replaced. It was disgusting! ServiceMaster of Anchorage came to our aid immediately. Their team was GREAT! I had complete confidence in them--they put me at ease and handled everything quickly and efficiently. My home has never looked better! They went above and beyond in making sure that things were done to my satisfaction. They dealt with insurance--their quote was right in line with what insurance would cover. Every single person I met with and dealt with put me at ease and was very helpful. It could've been a completely stressful experience--but it wasn't. I highly recommend this company! They will take care of you and your home. read more

i would give them -5 for how horrible their customer service is, this company is terrible, workers terrible, ive seen a few of them, they didnt seem very bright. they claim work they did to be an estimate, and never return for 5 months, we've recieved no call backs regarding any work thats been done even after our leak we had had been fixxed, including a fridge those morons busted, they said they would replace the part that busted...heard nothing. here is pictures of the crap work they do! please go elsewhere, dont waste your time with these unprofessionals! leave it to the proffesionals! bbb review just shows how there customer service is, she did not hire 3 companies prior to them. just goes to show what kind of low company they are. if you want photos go to google and view that review. stay away! for all the customers!!!!!!!! they broke things in my mothers home, and did not notify her, with daily updates they supposedly were supposse to giver her i advise you please choose a better company!!! still have not fixxed our fridge and that wasnt even in the estimate!!!! people have the right to know!!! they say they got a handle for the fridge and say they have reached out but that is not the case they do not return calls period!!!!!!!! shy away from this company! read more

These people are the absolute worst! I've had damage done to my home that they were supposed to have 'fixed' and they didn't complete the job! In addition, they only performed the 'demo' and overcharged me for a supervisor on the premises. Then to add insult to injury, they backed out of the job and after creating and leaving a surefire mess, and to this day I'm stuck...they even charged me for permits that I have yet to receive! I gotta fix this now...jeez. read more

I had water/mold damage on the house due to faulty HVAC system. The two estimators quickly responded and turned off the water, where the Anchorage Fire Department did not want to do it for me for some reason. ServiceMaster of Anchorage were courteous and was able to mitigate the damages by cleaning up and inventory all of the items, although many were missing or mixed up with other folks' things! That is where it ends. When I had them to rebuild the house, they hired subcontractors that was nothing short of sub-par quality of service. The house was not completed on time, was done poorly that I had to make a list of all of the flaws that I found. Later, the home inspection findings as well. However, the estimators that I was working as well as the marketing person/realtor person responded to the situation, although it was not always smooth. The quality assurance person and his wife were not always honest, neither. There was one thing that they did not do, but ending up sending me the $9000 estimate for it and not involving the insurance company. The insurance company was at cahoots with them for this one biggest flaw: the crawlspace. With the hot water flooding and molding happened, the crawlspace was not properly completed, requiring pulling out the brand-new insulation and the vapor barrier. Even the partition to the other house was missing! But, they installed it back in afterwards. Later, I was out thousands of dollars out of my pocket to make up for the shortcomings by ServiceMaster of Anchorage as well as the insurance company or, in particular, the claim estimator from Fairbanks. Here are the things I appreciated from the experience: 1. They were courteous and prompt initially and somewhat thereafter. 2. They were willing to discuss the problems with the remediation/rebuilding project. read more

Service Master of Anchorage is simply the best at damage restoration in South Central Alaska. We have had so many friends who unfortunately (frozen pipes, sump pump problems, flooding) needed Service Master help, and these guys come through every time. read more