Service was upgraded by owner to a higher tier cleaning after cleaning crew arriving onsite. Price almost doubled from original invoice but still finding the house filthy after a video walkthrough inspection of work. I recorded myself cleaning areas with clean paper towel that were part of the service. Beware to not optimize service options in their online system, which is accessible to those who makes an account on the website to book services. The owner will blame you for customizing services for your needs which she calls "improperly booking services online", despite expensive itemized options are available for the lower cleaning service. Owner will address everything but their finished product. read more

We scheduled their "floor to ceiling" and 3 ladies showed up to clean our 1800 square foot house. The ladies were super friendly and did a nice job. Here is why I can't say the house was cleaned to my expectations: Each cleaner worked in her own area but as far as I could tell no one did a run-through at the end to make sure nothing was forgotten. Most of the cabinet faces were washed but not all. The front of the kitchen peninsula was neglected and that is a biggie as it faces the living areas. The window seals and ledges were still dusty. I went around and cleaned what they missed and wasn't even too sad about that. At this point I would've gladly given them 4 stars and maybe even 5. The part that was dumbfounding to us was they didn't clean the freezer section of the fridge. It's a combo fridge andin my other houses I've never had a deep cleaner *not* wipe down the freezer part. When I realized the freezer had been forgotten, I called to let them know and the response came back as texts. She told me we asked for the fridge to be cleaned but didn't mention the freezer. I could pick up the slack on the other things that got overlooked but due to a medical challenge I cannot clean a freezer. At the end she offered (again, via text) to send someone back (for an undisclosed price) but it's been 4 days and I've still heard nothing back. More than anything I'm disappointed because we paid a considerable amount of money and it seems no one from White Lilac cared enough to tie up loose ends. Again, I feel like the ladies did a fine job; the problem is with the way the service is run. Someone should walk through the property at the end to ensure no one forgot anything. And maybe next time someone asks to have their fridge cleaned, you can get the customer to specify about the freezer so you don't run into this problem again. By the way, just to make sure we weren't up in the night, I happened to be in a meeting the next day and all 14 ppl agreed that in their minds, cleaning a fridge that's a combo means cleaning the freezer too. I would recommend this service but with the caveats that the customer needs to be very specific about what they want cleaned and someone needs to be there to make sure everything was cleaned. read more

I'm a little skeptical of all the 5-star reviews, which definitely made me go into this house clean thinking it was going to be the best house cleaning I ever had. It was supposed to be a first-time deep clean, with extra time spent in the bathroom and kitchen. The owner assured me that this deep clean would be 'floor to ceiling.' To me, extra time means you go the distance. You get all the crud out from the cracks in between the fridge and the cupboard (just stick a broom or duster in there, you know?). You scrub the crud off the sink with a nail brush. You scrub the base of the toilet with the same. You do the windowsills (one got missed) and the bathroom vent (got missed. You thoroughly sweep and clean under all the furniture (or vacuum, if applicable). These are all things that got missed. The owner does not allow the cleaners to move furniture, which I understand, and they did a good job getting under my couch. But under the coffee table had some dust bunnies and dirt. There was a small pile of dirt next to the bathroom closet door. Under the recliner, very close to the edge of the chair (ie not hard to reach) there was dirt. The counters were still dirty. The closet door faces still had dust on them. I ended up cleaning the closet doors myself, as well as sweeping up the little piles of dirt left behind. They did come back and clean the counters and the vent, so that's a positive. But for the price -- $265 to "deep" clean my 1,008-sq foot house, and which I saved up over the course of three months -- I expected a lot, lot more. I have another cleaning scheduled with White Lilac for July and I really hope they exceed my expectations this time as they seem to have done for other reviewers. I'm definitely nervous since this is just a regular clean at $150. If $290 (before the $25 first-time clean discount) did not deliver, how can $150?? I did appreciate that they emptied the trash and replaced bags, and I thought the window cleaning that they contract out with - Devine Window Cleaning - was exceptional and well worth the money. read more

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I initially hired White Lilac because I was undergoing chemotherapy and radiation for breast cancer. I was working from home & while my husband had been great support, cleaning isn't where he spends his energy :) Misty has been amazing. She is so thorough & personable. She has worked around me working, being sick or tired, and has been so great at asking if I need anything extra! Even though I can't ever think of anything bc she does it all! I'm keeping the service now that I'm finished with treatment and going back to work. It's so nice to have a clean home that I didn't wear myself down to get! Cabinets wiped down, everything dusted, handles wiped down! And natural products too! Thank you! read more

I'm a first time customer and I'm so thankful for the wonderfully dedicated ladies that came to clean my house today. I recently had knee replacement surgery and we're also getting ready to list our home on the market, so to be able to get our house cleaned was very important to me. From the beginning it was extremely easy to get the service I wanted and needed. The ladies showed up on time and were very friendly, helpful and handled my house with extra care. I can't say enough about how much I appreciated their service and how much I love my home! Thank you for everything! read more

With 4 kids we are so busy and cleaning house Can get a little neglected. I had heard while Lilac does a superb job so figured I would give them a try. Their attention to detail is amazing. They went above and beyond what I expected. One of my kids is sensitive to certain cleaning products and knowing that they use a more environmentally and sensitive cleaning product happy. I now have a clean house and kids that didn't react to the product. I highly recommend them to clean. They will be back at my house weekly to keep my house looking like our should. read more

I needed a cleaning service to help my elderly parents after a surgery. White Lilac has been wonderful! They rearranged their schedule so they could clean after my mom's surgery. They were very nice and efficient working around 2 dogs and 2 people. I don't think there is a better cleaning service! Connie read more

I was excited at first to have a real deep clean after I have physically unable to do the deep cleaning I like to do to my new , 1400sf, ranch home that I'd lived in for 1 year. I was a bit taken back by the price of $400 not including a $40 tip, but after filing out a detailed application and giving the three cleaners a detailed list of what I mean for a deep clean (lots of dusting, wiping, cleaning spots on our white floor trim, door frames, all the little things general cleaning misses) I was angry and felt very taken advantage of when what was done was not even a good standard job. Very little dusting (not tv, floating shelves in bedroom, tops of mirrors, picture frames, nor scrubbing of most places I had asked for twice) among a number of other things made me reconsider my three star rating on Google to a two star rating because they had no problem taking my money without offering at least to discount it to a standard clean job. I'm not really clear on why I had to write everything out on the application (I always write out what I want from cleaners from most important to least important) when 1/2 of it was ignored and no one asked me for clarification. They left after 3 hours which for three people can still be a decent clean but for what I or anyone else pays close to $450, you expect the best. I'm not sure if this is common place or often but I do wonder why they have over 47 five star reviews except for a couple that expressed the same concern as I did. read more

White Lilac Cleaning Company is topnotch. I love having them clean my house twice a month. What a pleasure to work with Pristine, the owner, and her ladies. It's so wonderful to come home to a house that is clean from top to bottom, end to end. It looks, feels, and smells great! read more

If I could rate zero I would. I initially called and asked for prices and to set up a special circumstance move out cleaning. I was told after being transferred that she would need to get ahold of someone else for the quote but that she would block off some time for Tuesday. So I waited and nothing. I called back and was told that the lady I talked to was not in but that she would contact me. I've called a few other places but now it's to late and I can't get anyone to come out. They are VERY unreliable. I will update my rating if things change, but I doubt they will. read more