Alex and Vacily were amazing! they showed up within 15 minutes of my calling and by the afternoon,…read morethe back up sewage was cleaned up, and the fans were going.

Started out as a 5 star, but as time went on and I waited 12 weeks for my belongings to be put…read moreback, the work got sloppier and sloppier. In the end, my belongings did not get put back fully and I had to do that myself. In the process of moving furniture, they destroyed my office desk and refused to build the replacement or dispose of the broken one. They told me that they would only work with my landlords and I wasn't their customer so I shouldn't ever call them again. For a local company in the business of helping to fix things after a fire or flood, they sure don't take the time to ensure that property and people are respected. As another local business owner, I would never belittle and speak down to another person the way I was spoken to. Yes, I was loud the final time I called, but I never once used bad language or called anyone names. I was told I was being "unladylike" as if they would EVER tell another male business owner something like that!

Kind folks who did great work. They cleaned an ancient and beloved braided rug and a (newer but no…read moreless beloved) large sheepskin for me, both of which had been much with the doggos and smelled less than beloved. So grateful for their work! Would absolutely recommend and will definitely be a repeat customer. Thanks, Camelot!

Look elsewhere! Not sure they did more than vacuum the rug, it came back the same as it went…read morein...and it was $$$$ Plus the customer service was terrible as another customer has found. So nothing good to say at all here.

Recently, there was a fire in my building during which my apartment was damaged heavily by the…read moresmoke. I was beside myself to think how I was going to get my apartment clean and get the smell out of my furniture, clothes and fabrics. I have asthma and severe allergies and just spending a short time in the apartment in that condition brought on symptoms, so I needed to re-locate me and my cat temporarily. Fortunately, as a long time renter, I have always maintained tenant/renter's insurance on my place of residence and was relieved to find out that it also included a thorough cleaning of my apartment. Liza from Ace Fire & Water Restoration came in with her cleaning people and did an estimate and assured me that they would clean everything from top to bottom and steam clean my carpets and furniture. At all times the staff were courteous and timely in responding to my phone calls, questions and concerns. They were also prompt in coming in and performing the cleaning services carefully, respectfully and with absolute thoroughness. When they said they would clean top to bottom.... they were serious! There was not a surface in my apartment that wasn't sparkling clean. Every knick knack, wall, pictures, contents and interiors of cupboards, TV's, electronics, light fixtures and switches were like new. My couch and recliner and carpets were clean and absent of the smoke smell too. It was like coming home to a new apartment. I am completely impressed and satisfied with the job that Ace Fire & Water Restoration did for me and would highly recommend them for anyone who has suffered damage from a fire. S. Bachelder Athol, MA

the technician that came to the house was outstanding . very professional and polite. I told him…read morewhat the problem was, he looked at it and then explained what he was going to do. in the end everything worked fine. He didn't make any mess at all. Cleaned up his tarp and tools and made sure we were satisfied with his work.

Burim #279 was prompt and very efficient in figuring out the issue. He explained the process of…read morelooking for the blockage and how to remove the built-up grease. At first, I was taken aback by the set price, but we were in a bind: it was the holiday weekend with a full house of guests. Evidently, our problem was a combination of grease buildup and frozen pipe, which is frustrating because it gets cold every winter! We appreciated his professionalism and positive attitude, and when in a fix when your plumber may not be available, I fully recommend Roto-Rooter.

Great prices and excellent quality work. Very affordable, and they treat you with a lot of respect…read more Diva Construction is definitely the company to go with. They truly care about customer satisfaction and building strong relationships, not just making money. They're honest, upfront, and always point things out before doing any work. They go out of their way to help and make sure everything is done right. Highly recommend them if you're looking for reliable and trustworthy service in Agawam.

Good work, unfortunately the price isn't fair or even valid. They charge for work and after for…read morematerial. I would have been ok if when they showed up with materials I had a receipt. They showed me a receipt then and on the last day another receipt from material bought that day for more than then first day. This is at least sketchy. Again the work was good just left a bad experience.

We have been using these guys to clean our carpets in our home for 4 years and up until recently…read morewere pretty happy with them. Last 2 times we've gotten pretty substandard service. We put up with it once but not twice: * Carpet was left filthy. Dog hair and grime left on the carpet. Lots of it. * We pay the minimum "3 room" rate ($125). Normally they make up for this by also cleaning our couch and easy chair - usually takes the guy 5 extra minutes. * Cleaning guy refused to do the couch, even though he was in and ready to leave after cleaning the one room in 15 minutes. He said, "I have other places to clean and I'm running behind" * When we showed him the dirt we were able to scoop off the carpet, he said "if you're not happy, just take it up with my manager about making it right" and took off. * We called the manager, mentioned the still-dirty carpet and the couch not getting done. He said, if you want the carpet cleaned again it's $125. * We said, we just had it cleaned today, and it's not clean. Will you make it right? He answered, if you're not happy with us, call another cleaner, and hung up. I guess, sadly, avoid these guys, they have lost their integrity.

These guys rock. We had an overflow of sewage in our basement and needed it cleaned up and…read moredisinfected. Sterling cleaners were super fast, efficient and friendly. Will highly recommend to anyone who needs this type of service.