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ServiceMaster by Tekton

3.0 (4 reviews)
Open • Open 24 hours
Updated over 3 months ago

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Mold remediation

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NWI Radon & Environmental

NWI Radon & Environmental

(5 reviews)

Tim came out to give me a free quote outside of their service area and was tremendous help. Anytime…read moreI have questions about radon mitigation he honestly responds with years of knowledge. The professionalism within this company is unmatched!

I do not know where all the 5 star reviews are coming from, but believe me when I tell you that…read morethis review is a true experience. I am only leaving two stars as opposed to one because the system did lower our radon, but the other issues were unacceptable. I deeply regret my decision to use NWI Radon and Environmental for radon mitigation. I had initially contacted A Plus Radon Solutions for mitigation, but suckered by the reviews, went with NWI radon even tho they charged hundreds more. I was worried about sound from the fan as well as increase in price to drill a core, so I chose to put the system near the front of the house as opposed to the back (a decision I deeply regret. Had I known how quiet a radon system CAN be, I would have chosen the back). Tim arrived to install the system, and from the start, there were problems. He didn't realize he needed to be registered as a contractor with the town of Saint John to do work here, and code enforcement stopped us until he registered. After the system went in, the mitigation pipe was slightly crooked. It also vibrated constantly from the Maverick fan he used, and anywhere the system contacted the house, vibrations were a major issue. The front room was too loud, and the bedroom above would hum very loudly....especially at night. You could feel the vibrations with your hand. I mentioned the vibrations to Tim, and he came out for a few minutes and told me that if it bothered me, I could remove the C-clamp just above the fan. Removing the clamp made the front room silent, but the upper bedroom was still a nightmare. I called Lauren to say it was still a problem, and to see if they had a solution. Lauren said "well, do you sleep in that room"? Not always but sometimes, but a room shouldn't be made intolerable due to a radon system. She then said "I don't know what you want us to do" and said Tim would reach out. He never did. Frustrated, I reached out to Randall at A Plus Radon Solutions. His response "Do you want me fix it?". Yes, please! He came out and replaced the Maverick with a Radonaway P45 fan that is whisper quiet. He then re-positioned the clamps holding the pipe to the wall so that one was above the bedroom ceiling (where it should have been, as high as possible), and the other was between floors. This way, nothing was being transferred to the wall. He also insured no part of the pipe itself contacted the wall. He also straightened the pipe. It's been two days now, and complete and blessed silence! The only issue is I had to pay him 450 for the work, which, when combined with the 1500 I paid NWI Radon, means I'm in 1950 for a system which A Plus Radon Solutions would have installed correctly the first time for 1200. It is obvious to me that NWI Radon was either unwilling to solve our issue, unable, or both. Tim said he would put his work up against anyone. Well, I'd retract that challenge. Confidence is no replacement for experience and ability. In the future, I will likely relocate the system to the rear of the home, and when I do, I will contact who I should have used the first time, A Plus Radon solutions.

Pinnacle Property Inspection Services - Our roof inspections never miss!  Drone review along with roof walking is the only way to assure the client of all potential issues.

Pinnacle Property Inspection Services

(188 reviews)

First off: AJ E's review sounds like a pissed off realtor doing a hitjob review. Why? The seller's…read moreagent to a home I'm purchasing had very similar feedback and was on her toes. For the review: That's what we want. My wife and I set out to find an inspector that would give agents the Sunday Scaries, and that was accomplished because Tim does not play around. No corner is left unexplored and no door is left unopen. Tim meticulously looked through everything he could while explaining what he was doing to us as if we were students in an elementary class, making sure things were in layman's terms and understandable. Well appreciated. He has his tools, but what got us was when he busted out his thermal imager. There's a wall in front of him? Who cares, he'll just look past it anyway. Couldn't believe it when he was doing that, and thank goodness he did. Speaking of tools, they utilize a whole DRONE. Like the ones you fly in the air. They leverage it to inspect the roof and get into some areas that may be a bit harder to access. Talk about working smart. All in all, Tim was quick to follow-up and generate his report. 500 pictures. 500. That's not an extra 0 I added at the end. Thanks to Tim, we were able to find black mold and cracked Abstesos 9 x 9s in the basement. He even dismissed the nosy agent of the seller's who was there for some reason, and told her to leave so we could assess things with privacy. The seller's agent was still in the house and concerned about the work Tim was doing. THAT'S THE KIND OF INSPECTOR YOU WANT. Stacy, the owner, was quick to get us scheduled and super responsive with fast turnaround times. Thank you and job well done to the Pinnacle team!

Pinnacle missed some major issues with my home. I probably would have walked away from the deal or…read moreseriously revised my offer had I known them. It cost me around $13K to fix all the items that they missed. When my dad visited, he found all these problems within 5-10 minutes of going around the house (he's not even any type of tradesman or inspector!) Stacey seemed pretty dismissive about it on the phone. I would not recommend their services to anyone. Update: I was fine leaving this a little vague as a professional courtesy, but since Stacey think's it's acceptable to fabricate information, I'll spill the tea. This time, I'll attach the proof for good measure! First issue Pinnacle failed to identify was a crack in the foundation. Imagine buying a new home only to have your basement flood a few days later. At first I thought it was a broken sump pump, but when an expert came out to the property, he quickly identified a vertical crack in the foundation. Total cost $1,735 for the repair. Plus a few hundred for the shop vac and fans to dry out the place to prevent further damage. Second issue Pinnacle failed to identify was dangerous wiring in the kitchen. Multiple lights and appliances were on a single circuit. When you ran them simultaneously, the lights would flicker, and sometimes the circuit would trip. There were no more spots left in the panel, so an upgrade was needed to put each appliance on it's own circuit and bring it up to code. Total cost $4,250 and countless hours of sleep lost wondering if an electrical fire would start in the house. Third issue Pinnacle failed to identify was the removal of a load bearing wall. The home when originally built had a division between the dining room and the kitchen. A few weeks after moving in, I noticed that the ceiling started to crack in the kitchen area. The cracks continued to grow and I went into the attic to figure out what was happening. Up there, my dad and I found no additional support for the joists. They were thin and spanned the entire kitchen/dining room area. I had a structural engineer come out to evaluate, and he confirmed additional support was required. Total cost $5,900, and not being able to use 1/3 of the house for 4 days. The engineer's report was about $1,290, but I guess we can leave that off. the contract language is confusing as to whether they are required to inspect and identify this type of issue. In all honesty, if I knew my inspector wouldn't check for things like this, I would have picked another inspector. I don't care is an outlet is broken, or some paint is chipping. I want to know major defects or damage to the property. Fourth issue (new!) that Pinnacle failed to identify was a leak in the water line to my house. I signed up for a city service that warns you when your home uses excess water (sing of a leak). I got a few of those notices, and then called a plumber. The plumber found a gushing leak in the line on my side of the meter. Meanwhile, Pinnacle's inspection report claimed that I didn't even have a meter! Had the inspector found the meter, which was in the parkway and not hidden, and looked at it, he would have found that leak. After that gushing leak was repaired, the meter was still running when the water was off. This mean I have a leak somewhere between the meter and the house that I'm the process of fixing. Total costs so far is $1,058.55. This doesn't include services for leak detection and repair coming in the next few weeks. Stacey falsely claims that my damages are inflated, but you can add all of that up. At the time I wrote the original review, it was about $13K. It's definitely going to get pushed higher once the leak is located and repaired. So not only did Pinnacle royally screwed up my inspection, they also felt the need to disparage me online. Consider that if you want to give them your business.

Aardvark Home Inspectors - Condo Home inspection report

Aardvark Home Inspectors

(40 reviews)

I did not appreciate the inspector showing up at my residence 1 hour early at 8am just because he…read moreis in a different time zone. Even with a lack of communication, it should be understood that this home is MINE, and does not belong to your inspectors. They are not entitled to come in my home any time just because they were hired by buyers. I did not appreciate that he had no respect for PRIVATE PROPERTY. The inspector allowed the buyers to bring a group of family members in four separate cars into my home. They treated my house like a public facility--using my personal toiletries, towels, and bathrooms without permission. I did not appreciate that no one was told to STAY IN THEIR CAR. How many onlookers does your staff need in an inspection??? I did not appreciate the said unwanted family members scraping their boots on the sidewalk before entering MY CLEAN HOME as if the home was already theirs and they could come and go as they pleased. They were obviously not helping the inspector with anything, they were just at my home to relax and invade my privacy. Most alarmingly, I discovered at 7:00 PM that my refrigerator/freezer had been shut off at the breaker. This level of carelessness could have resulted in significant property damage / food loss. When I was finally able to read the end result inspection list to my home buyers, it was noted that 2 breakers in the kitchen were not working, The inspector, Mark, shut the BREAKER OFF TO THE WHOLE KITCHEN, then requested that a licensed electrician come and fix them. I AM AN ELECTRICIAN. Wow ! Is this how you drive away home buyers ??? With stupidity? I am a licensed IBEW electrician. Would I honestly live here 11 yrs with broken outlets ??? And I really did not appreciate the inspector, Mark Ballge, allowing his clients, the buyers, and added family members, who did NOT OWN MY HOME, to come in and make themselves comfortable, forcing and wasting another extra hour of time into MY heavy schedule. They were not invited by ME into MY HOME and I should have been warned about this set up thru my realtor. Once again, they should have BEEN TOLD TO LEAVE. You have hired DISRESPECTFUL AND INCOMPETENT EMPLOYEES; disrespectful to HOME OWNERS, incompetent to home buyers, and I would never use your service or recommend it.

Requested the home inspection, and it was done so quickly and seamlessly. Inspection was very…read morethorough.

ServiceMaster by Tekton - damagerestoration - Updated October 2026

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