So.... On Friday before an arctic cold snap of -15 degrees coming the next Monday, which was also a…read moreholiday, the gas valve on my boiler went out. I called around to try and find one locally. No luck for my valve for LP (Propane), and no valves with conversion kits available. I was able to order one, I bought it, and paid $175 to next day ship it for Saturday. It came and I had it installed, but it wouldn't light all the burners! Two or three of seven might light, until perhaps a minute later, and then if you blew on then, they would all light, but the boiler would shut down if you didn't. No matter how many times we tried, they would never all light, and instead one or two would light, and the rest would just blow gas into the boiler room! Talk about risk of explosion! So there I was with -15 degree temps coming in 24-36 hours and Monday was a holiday. My first guy told me that there didn't seem to be enough pressure of gas coming into the house and to call the propane company because he thought they had a bad regulator on the tank. I called the propane company and they informed me that all the pressure and lines needed to be checked before they would send anyone out, and they recommended I call Premier Air heating and cooling. At this point I was desperate, so I called! I spoke to someone immediately when I called who put me in touch with the Helena rep, Lex. Lex agreed to meet me at my home in 2 hours and he was there right on time. The first thing Lex did was to check EVERYTHING, clean EVERYTHING, and otherwise ensure that all components were working, one by one, before eventually he was able to conclusively determine that my brand new gas valve, was bad! It wouldn't let much gas into the burners at first, and took almost a minute to build up gas pressure to the normal 8-9lbs. He also determined that there was no problem with the pressure coming into the house from the tank outside. It was the bad valve which wasn't letting enough through for way too long for the burners to light normally. So essentially what was happening was that the brand new bad valve I had just installed would have only been good for causing a gas explosion. Thank GOD I was able to get such a talented professional out to help me on SUCH SHORT NOTICE before a holiday weekend and an arctic air blast. AND..... he just happened to have a universal valve with an LP conversion kit that, after installation, worked perfectly and got our home back online with heat and hot water again! Sure, it was a very expensive valve, and pricey service, but Lex earned every penny, and I was so grateful to have this serious problem fixed in the NICK of time before the arctic freeze! Thanks Lex and Premier Air Heating and Cooling. I WILL be calling you guys again if I need you, and recommending your services!

I've used Premier Systems extensively in the past, including having them install HVAC systems at…read morefour of my properties, so I want to be fair and provide the full context of my most recent experience. I called Premier for a thermostat that had lost power. I was quoted a $225 diagnostic fee and was told that if repairs were needed, that amount would be incorporated into the final bill. The technician quickly diagnosed the problem as a blown fuse and ultimately replaced the fuse and an inexpensive fuse switch. The entire service visit was less than an hour, including a trip back to the shop to get the correct fuse. What upset me was being presented with an $812 bill after the repair had already been completed, without that price being disclosed to me or authorized beforehand. I reacted strongly when I saw the bill. I subsequently apologized directly to the technician for losing my temper and calmed the situation down, but I remain firm in believing that an $812 repair should have been disclosed and approved before the work was performed. After I contacted the owner, Operations Manager Chris called me personally. To Premier's credit, Chris acknowledged that mistakes had been made in how the technician handled the situation and agreed to resolve the invoice for the original $225 diagnostic fee plus $100 for parts, which I believe was fair. Chris also asked that I not use Premier for future service work other than warranty work because of my reaction during the disagreement. While I'm disappointed by that decision given the amount of business I've previously done with Premier, I respect their right to make it. Overall, my experience with Premier over the years has generally been positive, and they ultimately did the right thing in this situation. My criticism is specifically about the lack of upfront pricing and authorization before performing this particular repair. Customers should be told what a repair is going to cost--and be given the opportunity to approve it--before the work is completed. I appreciate Chris taking the time to call me, acknowledge what went wrong, and resolve the billing dispute fairly.

I had been working with Pure Water Technologies for ten years. Twice a year they came to fill my…read moresalt water and change filters. Last year when they came out for service, the technician flipped a valve that I warned him about three different times at our appointment. He flipped it anyway and flooded my kitchen, dining room and hallway. There was 4" of water in my crawl space. They refinished the floors but I had hotel costs, furniture movers, storage for furniture and the whole experience was horrible for all of us. A month ago I called to schedule my regular six month service and I was told they wouldn't help me because of "my plumbing issues". The flooding was THEIR fault. I'm having to switch to Culligan and buy all new water filtration. Pure water Technologies is not a reputable company.

I have been very happy with pure water technology. My service technician arrived right on time. Was…read morevery efficient and very personable. I would definitely recommend them to anyone that was looking for a soft water system.

Service was for yearly maintenance on my home furnace. Scheduling was easy and I got an appointment…read morein a very timely manner. Tyler was courteous and on time. I have used this company for several years and they also Service my rental units.

First, it was an emergency call at 2:00am, Saturday. The service rep on call was on another job…read moreand promised a callback shortly. He called back in 10min and was at our house in 30. That was great. He was friendly and professional and had our problem figured out in maybe 10 minutes - it was the air inducer motor. He did not have that part in his truck so he promised an estimate first thing Monday morning. He kept his promise with an email and a phone call right around 8:30am. The estimate was $470 for the part, $30 for part delivery and $60 for the 2nd home visit to install (after $170 for the emergency), or about $560 now, and $730 total. I price checked another Bozeman HVAC firm and saw on the internet that one other person on Amazon claimed this price from another HVAC co. But Amazon sold that part for $85 and free shipping!! I was a bit nervous about messing with a gas appliance, but this inducer screws to the wall of the furnace with just 4 screws and 2 plug-in wires. You do not touch any furnace parts that carry gas. The how-to video lasted 5 min. I took maybe 45 min. My furnace fired right up as so many Amazon reviews noted. So if you are non-mechanical, you are getting a fair HVAC price. If you can hold a screwdriver, perhaps consider saving $480!? I did need the emergency call to tell me what was wrong and that was totally fair.

we're very pleased with the installation of our radon system. all work was done in a quick and very…read moreimportantly, clean manner. System is quiet and clean . Radon levels started coming down to safe levels within a day or so. They had been as high as mid 20s on some days. I also appreciated that both Jeff and Ian provided all the info that we needed without putting any sales pressure tactics. John &Kathy Bozeman- 4 Corners

Great communication professional service I would recommend them for all your radon needsread more

26 Nov.2024 Excellent service,Jessica called me back in less than 1/2 hr after my first report of…read moreno heat. She hoped to have a tech there in less than an hour.Jake pulled up 50 minutes after.Courteous,professional,efficient. About 2 hours later he had our 30+ y.o. Trane back on line. Will use this "Hometown " crew annually. Full kudos!!

We bought our house a year ago and had issues with the heating system. Tim came out and did a…read morethorough review of the problem and came up with a plan. Jesse and Dustin installed new thermostats, a supplemental floor vent, and fixed a few other issues. They were professional and personable. It was clear they're mission was to solve the problem in an effective and efficient manner. Their efforts resulted in our heating system running better than we could have imagined. Great work all around!

Beautiful new showroom and previous great experience. That said, I think they are so overwhelmed…read morewith building here in Bozeman, coupled with manufacturing back orders, my last experience with them left a lot to be desired. Phone calls and emails not returned. Status updates almost non-existent. Perhaps the experience would have been different if I were a builder or designer, but trying to work with builder and ordering on my own through them was frustrating. I ended up using Build.com for a few major (and expensive) items. I always try to buy local, but this time it was not possible.

First, let me say that I've used professional window cleaners twice before and both were really bad…read moreexperiences - one was local, one was in another city. So I had a bad impression of the industry. But I had a situation come up where I needed my windows cleaned professionally and quickly. They worked me in within TWO DAYS and got me in first thing in the morning. The young men that did the work came exactly on time, did a fantastic job, tidied everything up afterwards and got my whole place done really quickly. I had them add on track cleaning and that was done equally well. They were super friendly and very professional. The rates were very reasonable!! I highly recommend this company!

Great customer service for estimate and scheduling. Team was friendly and professional, removed…read moreshoes on carpet, and followed up on request for minor redo on a couple interior tracks. Will use again. They didn't require a membership/subscription which I encountered with another company...

Treasure State was contracted by our property manager to mitigate a plumbing issue in our rental…read morehouse. We have no issues with either their employees or their work. Our issue is with their billing system or rather, complete lack thereof. We were presented with a bill for $6700 with zero supporting math or accounting. After asking for a proper accounting we were met with belligerence, stonewalling, threats of escalation and eventually late fees. It was obvious that the big, round number on our bill was extracted from the owner's derriere and that no amount of this or that service calculated either by hour or square footage could be massaged to equal $6700. When confronted with the (obvious) fact that if he can't show the math the number was made up he began to behave like a second grader accused of copying his classmate's test. In lieu of showing his work to us he began to threaten the property manager who originally called him. We eventually capitulated to these mafioso tactics and paid the bill in full in order to neutralize threats to the property manager. Maybe I'm old fashioned, but a bill, especially a large one, is usually arrived at by some form of mathematics.

DO NOT USE TREASURE STATE RESTORATION! They were called by…read moreour property management company in an emergency sewage flood in a property we were renting in Bozeman. Treasure State did a good job on the cleanup, and spent a total of 2 fulls days with two guys working. When we received the bill, it was for $6700 even with no detail at all. We asked for detail and they refused to give us anything that could get us to the total. The total was odd in that it was a round number. We would not have paid it, as our read of the law is that it favors transparency on invoices, but they were going after our rental agency since they had engaged this company. We are generally not legally oriented and definitely were not planning to engage any legal action for this amount of money, but their lack of transparency is wrong and we are certain that, and we gone farther with it, we would have prevailed. Treasure State continued to refuse any back up for our bill, and continued to press their case on our rental agency, knowing they couldn't weather the possibility of them taking it to collections. We ended up paying the bill and a 10% late fee! Best to just steer away from this company and use Buffalo Restoration or another reputable company.