Convenient location in downtown Haverhill, just a short distance from the Post Office. On street…read moreand off street parking. Business offers enough tellers inside, as well as a comfortable sitting area, and service reps to support with your existing accounts or for new accounts. ATM features: Walk-up service Accepts deposits Envelope-free-deposits Voice enabled Friendly staff at this location. Hours are very flexible and open.

Love the employees here, great customer service and warm smile . They walked me through the steps…read moreand etc. Special shout out to Susan. Thanks for your help the other day. Really appreciate!!

Came here to get $3000 cash for a charity event and they actually told me they don't have that much…read moreto give. WHAT?!? This is a bank, right? I find this to be beyond stupid. It is not Friday, payday which was an issue I ran into in the past with a different bank. So, I decide to come here on a Wednesday and nada. After a chat with the branch manager they found the requested money.

This branch for some reason, clearly does not know how to use a phone. I've had to call multiple…read moretimes, just for small questions that I shouldn't have to drive 15 minutes to the branch to for a 30 second conversation, just for the phone to ring without any answer and the call ending on its own and being disconnected. This has now happened on 4 different instances that I've had to call and the one time someone did pick up, I was treated with attitude and when my question was answered, I was immediately hung up on. Great customer service Citizens!!! Might just start looking into another bank in order to not continuously deal with this kind of behavior from a business I'm enrolling my financial discretions with...

i moved to the area in 2025 and opened accounts with this branch. I have never been happier with my…read moredecision. The customer service from the staff is the best I have experienced in any of my previous banking relationships.

This Bank is way behind the times! They do not have chip debit cards available and customer…read moreservice is dreadful. A friend of mine had money stolen from his checking account and waited 120 business days to get it back. The bank tried to give a smaller amount first, then my friend ended up taking $1000 less (the original amount was nearly $20K) just to finish this horrible experience. I would suggest you do NOT use this bank. It is difficult to speak to anyone with any power or authority and there are other, much better banks in the area.

As nice as can be for a bank. They do lots of community help/reach....by contributions. Absolutely…read morefantastic rates, but you have to qualify.....not 2nd chance. My wife and I have worked with them since 2006.....we started with a CD, then refi'd our house....great rate! Our son did his condo too.....and he had zero credit, but had a ton to put down. They are a great bank with community outreach.

Great service. Branch now closes at 1PM. Need foot traffic…read moreto keep this branch from closing all together.

I recommend this bank for its interest rates for loans and savings accounts. After checking around…read moreand comparing they also have less fees than most others. The staff members are very helpful and accommodating. They answered all questions with a smile. I like the fact that loans stay with them for the life of the loan.

These guys and gals are great! They were recommended by our ace mechanics (Precision in Portsmouth…read more- They are the best). They did what they said they were going to do, the car looked better than new, and the price was what they said it would be. I wish there were more stars to give.

Great quality of service, and reasonably priced. Would definitely recommend…read more Damaged a wheel on granite curb and they had it looking like new in a day.

Made a alignment appointment for a specific time . Went in on the day and time and was told two…read moreothers were ahead of me. Asked so why have an appointment? That is what I always thought they were for not first come first serve. As writing this hour in and still haven't taken the vehicle. Let's see how far off this is going to get.

Smiles, promptness, very good work and I was amazed that I picked up my car after knight drop off…read moreat 9:30 am. all fixed for inspection and safety . They are always there to get me there! ~Bob Sullivan Maria

I tried to leave a review on their website, but that page isn't working. I wonder why. We just…read morebought 4 tires and were asked to pay an extra $107.52 for their Road Hazard Protection Program and 24-Hour Roadside Assistance. Seeing how we already pay AAA for road assistance we tried to decline their offer, but were told we had to pay it. Since we had trouble for a few days getting our tires replaced due to another issue, we were pretty worn down by this point and just paid the money. But it just isn't right. I had done business with them for years, I won't anymore.

Absolutely awful. I would never bring my car there again. I was a repeat customer and always had…read moreissues. I will never go there again. They stripped the lug nut out, so I cannot get it off my caranybody that is thinking on please go somewhere else I have a European car cost get the tire off.