I have had this company out a few times to address issues we've had, and every time I've been very…read morehappy with the service received. Every time an HVAC person comes to your home, you're almost offering a blank check because they can say something is majorly wrong and, as a homeowner, we have no way to verify. Once the issue was so minor that he simply charged a trip fee. Another time, again, minor cost and he took care of it in about 45 minutes. The other time we needed a new upstairs unit (it was almost 20 years old, so that made sense). Cost was VERY reasonable. All three times, the issues were fixed. I trust him, and he's the first call I make.

Awesome service. Was out the next day and had everything good to go. Not to mention aggressive…read morepricing. I have 5 rental properties and these guys will be my go to from here on out. Thanks for great work at a fair price.

I have had Alkaline do two plumbing jobs for my property so far and have been extremely satisfied…read moreeach time. Mason fixed an improper installation that another plumbing company did previously and it has worked great. The second time, Mason came out on his day off to fix a main water line break that we had. He truly cares about his customers and treats them like family. Not only did he do a great job on the repair, when I got the invoice, he did not upcharge at all for overtime/ an emergency call. I will continue to use Alkaline (Mason) for all of our needs and will recommend him to all of our friends/ family.

Mason was great. He was extremely responsive on a Sunday and came out the next day to fix the…read moreissue. He was able to fix the issue at a fair price and explained everything that was going on in a way that I could understand. Highly recommend!

Bought top of the line hvac system 2021 ....per jason ...first couple of years came and did…read moremaintence and after that ... not much then last night hvac would not work it was 7pm called jason he said he would find someone it was 90 degrees in our house ...no one called... no came ....called saturday today at 10 am still no one showed up no one called..massive heat wave in texas for over 36 days plus ..had to hire someone to fix it called christi and jason and told them how upset i was and honestly they could care less ..stay away so disappointed by this company ...greenstar victoria m. ..rockwall texas not even one star ..

Excellent service. They also came out the same day and were extremely professional when checking…read moreour unit. He took the time to explain everything to me.

Great experience with this company. My Home Warranty company contracted them for my water heater…read more The technician came at 8:30 am (perfectly on time for the 8-10 am window) and he was receptive to my questions/concerns. He came back for the 2nd visit to install the water heater and he was timely yet again (!!!). I took the entire morning off work but he installed the new water heater in ~1 hour so I was back at work far before I had expected. Very nice guy and excellent customer service. Much appreciated!

Jeffery Hagerich(master plumb.) & asst. plumber Kenny are exceptional humans! Courteous ! &…read moreProfessional! They work together hand and glove! Other team members are Zebadiah Pardue (owner), Tara (bookkeeping), and Alexis (scheduling). It is so refreshing to find a tradesman who takes pride in his skill and practices it well ! Exceptional service ! They live up to their motto ! WE DO WHAT'S RIGHT ! "Experienced and Innovative !"

My AC unit went down on Saturday, July 9. I have a home warranty with American home Shield. AHS…read morecontracted with AUS Air in Plano Texas--I couldn't get a hold of anyone. I left repeated messages. Texas is right in the middle of a serious heat wave. And I was without air-conditioning. I went SIX DAYS--without AC. On Thursday, July 14 the technician showed up. He went around trying to diagnose the problem. He then determine that mice had gotten to one of my ground wires. And the wire was under the house. He looked at me and said that it would not be covered by home warranty work. And they would probably have to tear out walls to find the break. They would have to open up the walls and trace the wiring to find out where the problem is that. The cost would be about $395 or more. NOT COVERED by my warranty! PLUS they probably couldn't get to it till AT LEAST Monday. It was only supposed to get hotter in Texas. In a panic I called the FIRST person on the Google search-- totally random! Mike, picked up the phone--no recorded message! A REAL person! I explained him the situation and he said he would try to get to me later that afternoon. At about 6:30 he shows up at my house. The hunt for the busted wire began--he finally determined that the break was probably under the house. And it was concealed under some insulation. If you know Texas, the last place you wanna go is under a house in the summer! Snakes, skunks, spiders, HEAT-plus it is totally confined. Under my house Nick went! He is a big guy too! He crawled through this small hole and followed the wire. He cut out a 10 foot section of wire the mice had gotten to! No holes in my wall-- no new wire! It was just a replacement of the old chewed wire. Within about 45 minutes I had AC-- he flush out my AC unit-- we briefly talked about a replacement unit-- AND he fixed a heating wire that was burnt out that AUS Air had failed to tell me about. I cannot recommend this guy any more! Good service is just that and my AC runs like a champ! The fee was LESS than AUS Air of Plano was gonna charge me! I think from now on I will skip American Home Shield and pay this outta pocket! In mid July it is simply worth it when its 100+outside! Hotter inside! Thank You Mike!! Well Done!

Great, responsive and professional services. Friendly and clear in explanation of issues diagnosed…read more Definitely recommend.

This company came to our house to diagnosed our refrigerator that was making noises. It was a…read morecompressor that was going bad and told us that he needed to order the parts. 3 weeks later I called to find out where the part was the owner tells me that he is not doing our repair until LG pays him! Not once did he let us know of his decision that he was not going to repair our refrigerator! Very, very disappointed with this company.

This companies employees are caring and very honest. I have never had a company tell come to my…read morehouse and tell me what was wrong and give me options on how to fix it. They did not come out just to try to sell me a unit. The technician had the knowledge to give a few options on solutions. and I didnt have to schedule him to come out again. He did the work while he was here. I will continue to use Proper Service, Inc. for all of my heating and air conditioning needs.

James and his team did a fantastic job installing a new mini split for me. Very professional and…read morehonest. Told me everything they would do upfront and he handled it all. They went above and beyond and cleaned up after themselves very well. He is extremely knowledgeable.

My Air-conditioning stop working at midnight Friday on Memorial day weekend. I figured out by…read moreSunday that i wasn't as tough as I once was and started looking for ac repair services. Didn't any return calls or replies but got luck to get hold of Circulating Solutions. They told what to expect up front for weekend service call pricing and explained what to expect. They extremely busy but fit me in their schedule same day. The owner work arrive a test the system and diagnose the problem. Figured out that i had 2.5 days left on my factory warranty and made sure to get necessary part cover under warranty. Made a special trip Sunday night to bring and setup loan window unit until he could get the the parts for the repair. He didn't just replace the broke parts but fixed some off the orginal sloppy install items for no additional charge. Pricing was competitive with other well known and highly rated local HVAC installers repair services.

The gentleman came up, looked at my project gave me a quote…read more We made an appointment and they came out bright and early. Did a great job ,nice and neat even did a little extra work. I will be recommending this company to anyone who needs electrical work done, in an orderly and professional manner. Thank you guys. !!

Jeff was always on time and did excellent work. He wired our new ag barn and all is working…read moreperfectly. We highly recommend!