BEST CAR BUYING EXPERIENCE! From start to finish, purchasing my Lexus GX 550 was nothing short of exceptional. The entire process was seamless, professional, and completely stress-free. What truly sets this experience apart is the genuine ohana spirit--you're not treated like just another customer, but like family. Every detail was handled with care, patience, and a level of service that reflects the true meaning of luxury. Mahalo Daniel for going above and beyond and making this such a memorable experience. You truly embody the meaning of ALOHA! Because of this experience, I will absolutely continue to purchase Lexus vehicles in the future. If you're looking for top-tier service, professionalism, and a dealership that truly values its customers--this is it. Mahalo nui loa! read more

I wanna start by saying Servco. Lexus addressed my situation and listened to my inquiries. Not only that, they went above and beyond to make me feel important and that my car was going to be taken care of and fixed, What started out a bit difficult became a wonderful experience, I want to thank the two people that I worked with to get this done for my car. Both Keolani & Carl were Great! Because of their professionalism and ability to correct the direction of a bad experience, I couldn't be more satisfied.. There is a responsibility to us as customers to be polite and ask the necessary questions, and it is refreshing when a company steps up and works diligently for the solution. Because of this wonderful experience, Servco Lexus will be my regular shop, I would recommend them to friends and family. -Thank you read more

Staff very efficient, friendly , n courteous. They were informative and provided timely scheduling, notification of vehicle service completion. read more

Best car dealership on Maui. I'm a first time Lexus buyer and the buying experience was very pleasant. Sales and Business Mgrs was very knowledgeable and genuine. Daniel Paiva is a wonderful salesperson! I'm confident the service department is as efficient. read more

FYI, I dont like to show any negativity about a business, however, I had to express my extreme DIS satisfaction for Lexus Maui. After buying a new Lexus from Lexus Maui in 2023, our mechanic discovered that all four Michellin tires was shredding on the outer corner of the tires. With less than 9000 miles on the car, it was a manufactures defect. Went to Lexus Maui to get it replaced. They told my spouse that they do not cover it and we would have to file a claim with Michellin. WHAT!! We dont even have the receipt for the tires, LEXUS has it!! Well to get to the point, we had to dish out close to $1000 to get it replaced at Costco. Evern Costco could not believe Lexus wouldnt assist. Dont get me wrong, Lexus is a great company that makes great vehicles, but their servicing SUCKS!!! No stars!! read more

Lexus makes wonderful cars. Why can't they have dealerships that provide service with competence and sell in a professional way? Servco Lexus in Maui has a website where you can purchase a car on line. Excellent, just what I wanted. A new car with a minimum of hassle. Tesla does this very well; unfortunately without the good car. I filled out the internet form, specified my desired car, upload my drivers license and proof of insurance. I would be hearing from them. All they had to do from this point was collect the money. Then ...... nothing. A while longer and still nothing. I called the dealer. Clueless about my order. Called again in a few more days: still clueless. Then I few days later I get an email saying they had found my order. Ten days later! Dear Lexus please apply the same quality control you have in your cars to your dealers. In the case of Servco Maui, I suggest you start over. read more

Its service used to be superb but apparently no longer. I purchased a brand new vehicle from Servco Lexus Maui 16 months ago and am still having to wait on my 2nd key. The same Sales person has never followed up even after my husband got his Lexus after me from her. No one from Service Dept has updated me for such an extended delay. A gentleman from the Parts Dept did pick up the phone and told me I should get a call from the Service Dept. I wonder at what point should it warrant a report to its HQ elsewhere. Quite disappointing read more

Took my car in for three issues today: 1) The "Check system" light was on. A quick Google search told me the tire pressure sensor was not working; 2) One of the backup sensors was dislodged; and 3) My check engine light was flashing. Had the exact same issue happen last year, and this same Servco Lexus said it was a carbon buildup design issue that would be reoccurring. Took the car in this morning at 7:30 a.m. for a 7:45 appointment and used the drop box to drop off my keys. I called yesterday to confirm that I could. Thought nothing of it and went about my day. No contact whatsoever from the service department until I reached out to them around 1:00 p.m. Texted them asking for an update, all they said was the mechanic was looking at the car. No communication at all until around 3:00, when I'm told the car is ready, and that I needed to pick it up by 4:30. Still no update on the actual repairs performed or not performed. The only communication Servco Lexus initiated was that my car was ready for pickup over 7 hours after I dropped it off. Turns out nothing was resolved. Servco Lexus said that the TPM sensor and backup sensor need to be ordered, and the mechanic could not identify the check engine light issue. However, the service agent did not know anything about the carbon buildup issue until I brought it up, even though she read off the notes from the last time I brought the car in for service for the exact same issue at the exact same location. The service agent tried to assure me that the mechanic knew about the previous notes, but I have no confidence that she knows what she's talking about because she had no knowledge about the history of the car that's on their own system. The service agent also said that there was no way the sensor issues could have been resolved today, and if I had checked in the car normally I would have been told as such. I told her that if I knew that earlier in the morning I would have picked up the car immediately. I wish I knew I would be getting subpar service by using the drop box! This issue could also have been resolved if someone from Servco Lexus actually reached out to me to give me ANY sort of update before 3:00 p.m. I've been a loyal Lexus customer for a number of years and have taken my car exclusively to Servco Lexus. No more. I was already on the fence about selling my car, and now I certainly will. I was also thinking of buying another Lexus, but after this experience - I will not. Essentially, I was charged to bring my car in just for Servco Lexus to tell me that I need to bring my car in again. Servco Lexus should be sensitive to people's time and money, but today they were not. read more

I have been a loyal customer for over a decade, but the recent change in management and staff has significantly impacted the quality of service. The elevated customer care I once experienced is no longer there.There was no acknowledgment of my long-term loyalty and patronage, and the service felt impersonal. Keolani's response to my concerns was offensive. Her manager, though polite, did not appear concerned about losing a loyal customer to other professionals on the island. It seems Lexus is doing great financially, as losing a long-standing customer doesn't seem to matter to them. read more

Daniel Paiva is very helpful and honest. From phone call to closing a deal. He went way and beyond. Thanks servco Lexus maui team. Much respect read more

Been in the market for a new car for the past year but could not decide which brand. I'm so happy to say I'm a new Lexus owner thanks to the awesome sales and finance staff here at Servco Lexus Maui .. I came in after work looking like I just finished a 12 hour work shift , but Sales specialist Tamri helped me with the most friendly service . Sales manager Matthew also helped me with the many questions I had . They presented me with the best service one could ask at any dealership . I was able to get my first Lexus and know it won't be my last . Mahalo and much Aloha , Davin K read more

Servco Lexus Maui - Picking up my new Lexus :) - Car Dealers Near Me - Kahului, Hawaii

Great people from sales to service. They're pretty busy and sometimes the wait times are pretty long for service but they seem to be doing what they can. The prices will be premium but that's to be expected ;) always had pleasant experience when coming for sales or service. covid times - requires appointment only for both sales/service (unless changed recently) for sales, hit up our sales guy Treyson. He's super knowledgable and we never felt pressure and bought from him twice! Our neighbor also bought their lexus from him as well. A+++ read more

Older Lexus dealership. Not as big & posh as some in California & Florida. Awesome service department, appointments readily available even with loaner cars. Same owner as the dealership in Honolulu, so pricing is similar. read more

excellent service great prices do not buy a any where else except servco they sell Toyota subaru Chevy gmc you will not be disappointed the no dealer mark up saves you thousands read more

Had yearly overall done all was fine.. Two weeks later, had the battery go out totally dead. Lexus tells me they can't get me in for service for two months. I begged I would pay for YOUR TOTAL inconvenience to me since I must have the car for hospital trips 5 days a week- NO never- not for two months! Not nice Servco- time to go to Porsche for **********REAL***********TOTAL TRUE ******* REAL ***** SERVICE AFTER THE SALE!!!!!!!NOW!!!!!!!!! read more

Not impressed. Dayne wasted my time with a tone deaf phone call and takes no ownership over the fact they send an automated email saying they want your trade in when in fact they know that they don't. Then they call you acting like you want a new car. You just guaranteed I will never buy a car from you. Nice work Dayne! read more

I had to buy a new car having moved to Maui a month earlier. I had previously had a Lexus CT200 and wanted to get a new one but they were no longer made. I researched the new hybrids and found the one I want, the UX. My husband and I walked into Servco Lexus and were directed to Vilma to look at the available cars. She was so nice. We got talking and she treated us like friends. She was so wonderful. I hate the pressure and haggling of buying a new car but at Lexus this is not the case. The sticker is what you pay. It is a really great policy. The test drive was just a casual drive around town chatting with Vilma. I put down a deposit and came back to pick up the car a few days later. It was filled up with gas and had a fresh wash. Upon returning to get my license plates a few weeks later Vilma warmly greeted us and she asked how we liked the car. She is so sweet and helpful. I highly recommend her and Servco Lexus. read more

I really want to like this place but, so far, my experience with them has been a nightmare. Took my car in for a very simple problem and was told they didn't have the part. So, I order and pay for the part and proceed to wait a month and then take it in again. Then, they tell me that I didn't order the right part and that I'd have to pay for another part and have to wait some more. So, I do that and then I get home and find they completely messed up the key lock/unlock/alarm system: I can't lock the driver door anymore and, most annoyingly, the ridiculously loud alarm will go off without warning and now all my neighbors hate me. I'm afraid to take it in again because they'll probably break the car even more and then demand I pay for it. This really sucks. I just hope no one breaks in and steals the car before I can get it fixed. read more

So in love with this dealership!! Akira was absolutely wonderful to work with in sales and Derek in financing made leasing my gorgeous new Lexus a breeze!! These guys are transparent and genuine, as are the staff and even Charlie the head of the dealership. As for the car... wow!!! It's been a long time since I've driven anything outside of the BMW family and I'm thinking I've been missing out. I hope you get a chance to work with these guys :) read more

Servco Lexus Maui - Car Dealers Near Me - Kahului, Hawaii

I ordered a key fob and waited for 2 months with no call and no status. Got my $300 back. Wonder if I got the same treatment if I lose my keys lucky I just needed a spare and my friend who works at a Lexus Dealer in the mainland got it to me faster! Wonder if it's worth buying a car from there or I should just fly to Oahu or the mainland. I might get my car faster then my key fob! read more

I really the staff there, Bernie, the cashiers and Chester has been helping me for years! Chester is so nice, helpful and friendly and always accommodating to my schedule, he is the best Lexus service guy I've ever had and I've owed and dealt with several from Palm Springs to San Diego to Newport Coast and Chester is GREAT! Lexus you are lucky to have such a great honest kind hard working man! I actually don't even know what they did to my car or what I needed I just know Chester takes great care of me. I have such confidence working with Chester and over the years he has proven to be an exceptional service rep. I also like my last sales rep Johnny Platiro...he is also a great honest caring sales rep and I feel he really cares more about me as a person than making a sale. He will earn my future business and I refer all my friends to him too! Thanks for asking Lexus ~ I am a very happy and loyal customer :-) Warmest Aloha J read more

I am writing a belated review thinking service consultant, Mel Benito Jacinto for the excellent save she provided us when we were trying to get a car on the barge to ship to the mainland. Just hours before the deadline our car was being rejected due to a tire pressure sensor light on the dashboard. They were not going to except the car with any lights on the dash. I called but realized that I had a call center in Honolulu and decided to run over to the Lexus dealership hoping their service folks would be able to help us. I didn't even have to tell my story of WHOA as I walked into the service office Mel said oh I know you're trying to get your car on the barge and have a problem. Amazing that Honolulu had already given her a heads up, she took the car into the service bay and within 20 minutes had brought it out with no lights on the dashboard, and no charge. Thank you Alexis, thank you Mel you guys gave us great Al a and we hope it comes right back to you read more

My parents just went "looking" at cars, found a Toyota and my dad fell in love! Daryl K was amazing! He contacted my parents asap to squeeze them and gave them top of the line service! My dad drove off with a beautiful Toyota for a amazing price! Killer deal! My dad use to always tell us girls don't get suckered by salesmen! He sold lives for a living as a Army recruiter so I was worried sending him to Daryl as I know my dad is a money man.... Daryl made it easy, quick, the price he wanted and sealed the deal!!!! If you want top of the line service and a solid ride with no fine line printing bs, see Daryl K!!! He will take care of you! Mahalo Lexus and the Daryl! read more

Unhelpful sales people - if they don't have what you want on hand, they make no effort to get it for you. Won't help you work with their Honolulu store; no calls to them, no introductions, nothing. They were keen to tell me what they won't do but weren't interested in helping. Only open to 6 pm most nights. Not the service you would expect from Lexus - I have worked with Servco Maui Lexus previously when I owned an LS 430 and had always found them to be helpful; unfortunately, that is no longer the case. read more

Mahalo to Treyson, Matt & Eric for making my vehicle purchase painless & pleasurable. Very friendly & professional people make Servco Lexus my choice for buying cars on Maui. read more

A few weeks ago, I went into another dealership to look at different models. All I wanted was general pricing to get an idea of the market, but this turned out to be wasted time of the sales manager trying to push a sale on us NOW NOW NOW instead of providing the information that I was looking for. I drove down the street to Servco Lexus to check it out. Roger guided us through the different models, options, and pricing without trying to pressure us into anything. After our initial visit, we scheduled several appointments to test drive different models and Roger was always friendly and willing to help. We decided to pull the trigger and purchased an awesome car at a fair price. Roger and Eric helped us have a great car buying experience and we will definitely be a returning customer. read more

Not too surprised! Schedule an oil change, and show up at your appointment time. Next your told your appointment is 2 hours off Because they're already behind at 10 o'clock in the morning, and that sitting and waiting is still a possibility but it's a two hour wait. Not only that they will try to sell you things you don't really need and then hold your safety check until you get these things fixed through them. I have an 06 RX 400 and they wouldn't do a safety check until they replace the rubber boots on the front axles. The repair cost that the dealership quoted was seriously ridiculous but moreover the non-severity of the situation. I left there brand new and beautiful show room service center area and went to Maui oil change and tune, I did not have an Appointment but they got me right in performed my oil change & safety check after replacing a couple of bulbs because they were very thorough but not down to the rubber boots on my front axle because it really doesn't matter. I'm not throwing shade at Lexis because I understand how high Makamaka they are, but if you don't want a bunch of BS and over charges that you could spend in much better places, seek somebody to do your work other than the Servco Lexus dealership unless of course you overpaid for some kind of service contract with a new Lexus and you're stuck there in that case I can only imagine that they find ways to nickel and dime you anyway, sincerely Kevin Williams read more

I went to every dealership on Maui. There is absolutely no comparison. Servco Lexus Maui is head and shoulders above and beyond all other car purchasing experiences. Friendly, easy going, low pressure, knowledgeable sales person: Johnny made this so easy. I got a great car at a fair price with a guarantee of an terrific on going relationship with a reputable car dealer. My next car on Maui will be purchased at Servco Lexus. Take a look on their lot. I got a used Toyota Rav 4 in mint condition. read more

Wow!!!! This team is awesome !!!!! Right from the beginning to end . Thank You Treyson Takushi for being an outstanding and personable salesperson who by the way was very patient and not pushy what so ever . You made me feel like I was home . You were so kind to me and I will forever remember you . To Matthew Lau, thank you for helping me finance my car and making it all seem Possible . Your genuine smile and efforts definitely left an indelible mark on me . The buying experience was no hassle at all . My trade in value to me is fair because of the conditions my car was in . I dreamed for years for a luxury car and Servco Lexus Maui made this all come true. Thank you so so so much for making me a Lexus Owner ! If you are in the market for a new car DO NOT hesitate to see Treyson Takushi and Matthew Lau ! read more

Johnny is the go-to salesperson!!! Knowledgable, helpful, honest, down-to-earth, wonderful human being! He spent an inordinate amount of time with me knowing full well that I could not buy my car on Maui. He did it with a congenial smile & attitude--wish I could have bought it thru him! read more

I'm the fan of lexus car for long time. Stop at this dealer and looking some new suv if you looking to buy car from here I highly recommend is ask for john.P he is wonderful for customers service the best he will help you answer all questions and will help get what you want trust me you will happy what you come and buy read more

Wow, excellent service from start to finish. Steve Masui was fantastic, and the support that he received from Eric, Derek, and Jim really indicated a professional and caring team that was more interested in connecting customers with their needs than making a sale. Great price, easy approachable negotiations, and outstanding customer service. Magnificent job. I live on Oahu and flew in to check the vehicle and finalize the sale, everything was so smooth because of the great service at Servco Lexus Maui. They took care of all the shipping and I received my new vehicle in less than a week. read more

This review is for Johnny Platiro and Eric Chang of Servco Lexus Maui. I am an Oahu resident, who purchased a car from Servco Lexus Maui. I have been in the market for a used Lexus that is a a specific model, color, and package. After months scouring the ads and looking at several cars, both through Servco Lexus Honolulu, as well as through Craigslist and Autotrader, on a Monday morning I looked the Servco Lexus Pre-Owned Inventory page and found the specific car, color, and package I was looking for. I called Servco Lexus of Maui and was transferred by the receptionist to Sales Consultant Johnny Platiro, who told me the car was in excellent condition and was just traded in by one of his longtime customers because he is going to stop driving (because he is elderly). Johnny's story seemed consistent with what it looked like in the pictures, especially with under 3000 miles for a 2015. He told me that there was going to be a LOT of interest and if I wanted it, I should come to Maui to check it out. After discussing it with my wife, I decided to take the day off from work and booked tickets to fly to Kahului for the day. Johnny was very responsive in my multiple calls and texts to him. He said once I booked tickets, he would HOLD the car for me and not show it to anyone. He even called in the evening to let me know that they were going to put a "SOLD" sign on the car and remove it from the website, to ensure that it would be held for me. After flying to OGG on one of the first flights out, we grabbed some breakfast and headed Upcountry before eventually arriving at Lexus of Maui in Kahului. It is located right off of Hana Highway, located next to Krispy Kreme, and near Costco, and Da Kitchen. While I was there for a Lexus, this location also does new/pre-owned Subaru's. It isn't a fancy showroom like fellow Yelper's have mentioned; however, I saw renderings that they are moving to a new location that will be new and allow for more inventory on the lot. While that is nice, I honestly don't care about how nice the marble floors are or rotating floor for the cars. I want good, honest employees and quality, reliable cars at a reasonable price. Johnny showed my wife and I the vehicle, it was in great condition. After test driving it, we sat down with Eric Chang, the General Sales manager to discuss rates and pricing. Given that I had already expressed interest and pricing there was not drawn out back-and-forth over the price. That is what I DREAD (as I am sure other people can attest too) about car salespeople and dealers. We worked out the financing, warranty, and shipment of the vehicle, via Young Brothers, from Kahului to Honolulu. Luckily, the car was under 4000 lbs, so it was not the most expensive size (aka price) to ship. Overall, my experience with Johnny, Eric, and Servco Lexus was incredibly satisfying. I know dealers have to make money. As a pake, I want the best deal possible, but there needs to be a balance with pricing and ultimately making the customer happy. I believe Johnny really believes this and cares about "doing the right thing" for his customers (not just for the dealer or himself). That's the sign of a good guy. I know he's a Maui boy and really cares about his customers and I appreciate that. Highly Recommended! read more

I went there for the annual service for my Lexus and it was solid. I called for an appt a few days before and arrived on time. The service manager and I went over goals and he said 1.5 hrs. So I asked to borrow a sales desk and the sales reps were fine with that, grabbed a coffee and did emails. An hour and half later car was done and no extra charges etc....so no complaints here. It was a nice experience. FYI: My care is from CA and I left the dealership in South Bay as the service was not that good so it goes to show you that a good dealership can win back business. Aloha.....safe driving! read more

For a luxury dealership it is lacking in many ways. Disappointed with customer service. One would expect when purchasing a $70k car that you would receive first class customer service. Dealership does not offer service appointment reminders, no reminders (email, snail mail, phone call or otherwise) to schedule service, or appointment reminders. Additionally, if you forget to schedule your new car service you lose your opportunity to have your car serviced. The staff in the service department would benefit from taking classes for customer service. read more

Had an emergency with the trunk of my wife's car this morning. I called and spoke to Chester and he instructed me to come in. As soon as I got there he dropped everything and quickly examined the problem and fixed it. He listened and quickly acted to help me. Exactly what great service is all about. Thank you Chester, keep up the great work!! read more

Last week my car battery died and after looking at a few different options I decided to go to Servco Lexus in Kahului for convenience, and because my brother recommended. ( He has his car serviced here, and is also currently looking at buying a new car on the lot from here ). I decided to go here even though I knew I could save a couple hundred going somewhere cheaper, because I thought the quality of service would be higher. After further inspection I needed new brakes as well. Additionally, I decided to get my oil change done at the same time. I decided to get brakes and a new battery here. Tyran in the service center was friendly, informative and very pleasant to work with. Unfortunately, when I went in to get my car ( the service center was closed but Tyran ensured I could pick up on Saturday since the service took longer than expected) , a sales representative was extremely rude, abrasive, and long story short, I could not be more disappointed with our interaction. The miscommunication and disrespect was horrible. I understand he ( I believe his name is Derek) is in a different department, but when you work for a company, everyone represents the company . You should all work together to take care of any client properly. I am disappointed that this is where I chose to spend my money, I am discouraging my brother from buying a new car off the lot here, and hope he decides to go a different route and support a different company with future services and purchases. I dislike leaving bad reviews but this one is 100% warranted. read more

I'm on my second Lexus. Needless to say I've been a customer for a very long time. Unfortunately the service department is horrible and has been for the past 3 years. After going so many years with great service on my first car. Hard decision it's was a very expensive car that really love. If service for your vehicle is a regular thing you do think twice. I drive a lot so it's very important to me. Julie McCarthy-Lipetz read more

It was my first time taking my car into the dealership for the recent airbag recall and Chester along with the entire servco Lexus Maui took care of me. I dropped my car off at 9am and within a few hours Chester had called me to let me know that my car will be ready by 2pm. I went to pick my car up not expecting it to be washed and the inside vacuumed. Best customer service EVER !! read more

I just got the exact car that I wanted after much research into reliability, comfort and most importantly safety. I told Akira Moriyasu my specifications and lo and behold I am now the owner of my dream car! I had the best service and would highly recommend Akira at Servco Lexus Maui. My Lexus drives like a dream come true, literally!!! read more