The customer service crew and sales crew are very personable, respectful and knowledgeable!

Service dept is terrible, first in Oahu and now in Kauai. Scheduling is only done through the website or an AI bot. It takes months to get an appointment then if you have to change even a small thing, the scheduling bot requires you to cancel your appt and isn't able to reschedule it. This is the most recent frustrating part of this service company. On Kauaʻi, they definitely discriminate against Subaru owners as I have had been in line and had the service attendant take in four Toyota customers ahead of me until finally one of them stopped him and said, she was here first. I've spent thousands of dollars fixing a problem with the data control module and was only able to get it fixed after finding the technicians instructions to fix malfunction online and speaking directly to manager. Both locations were aware of the issues with the module and just kept telling me it was fine even though my battery was dying multiple times a day and it killed both my radio and window motor. The communication is terrible and if they find something which needs to be replaced, for example, a window shield wiper, they don't call or wait until it is time to pick up the car, which doesn't allow you to actually get the problem fixed. If it isn't something easy, you then have to make another appointment, weeks to months out, and bring the car back in. Different versions of this have happened to me multiple times but for many issues, you have to go to the dealer to get them fixed leaving you no choice. read more

Had some work done on my older Rav4 and they were super helpful in tracking down parts and getting one of my favorite vehicles. Thank you to Toyota service staff! read more

Randy Jacinto was very helpful and knowledgeable throughout my interactions with him. He has become our go-to salesman, and we've purchased several vehicles from him over the years. Randy is always friendly, takes the time to answer our questions before a purchase, and even follows up afterward to see how things are going with the new vehicle. His professionalism, attentiveness, and customer service are the reasons we continue to work with him, and it's also why we always refer people to him. read more

I am always happy with the service and I have been going to Toyota Kauai for over 20 years.

Bought two cars here from two different sales person. Both times the car sales men were knowledgeable, friendly and efficient. Car buying was a great experience. read more

Sean helped me through a special order. He made things smooth and easy. His communication skills made me feel confident I chose the right place to purchase a truck. Thank you, Sean & Servco! read more

My salesman was John Putman and he made my car buying experience so easy. He was super friendly yet professional and the biggest thing was that he wasn't pushy about anything. He let me lead the entire experience and he stuck around like a trusty sidekick. The big red bow on my new car at the end was the cherry on top of this delicious Servco cake. Great job Servco! read more

Servco Kauaʻi - Crying happy tears - Auto Repair Near Me - Lihue, Hawaii

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Three weeks ago needed two new tires for my car and told them to go ahead to order. Two weeks ago no call or text so called them to inquire about the status of my order and turns out the order wasn't even put in! Lady on the phone said she'll have someone call me but still no call back! So disappointing. I went ahead and called Tire Warehouse and got an appointment for the next morning and got the tires and also safety check. read more

Love this place. Great service great people and great communication. Bought several cars from them

After 800 bucks and two (2) failed attempts to repair my AC the Servco Service Advisor made a curious comment. He said to me, "The Mechanics advise me to do one thing and Management advises me to do another." I think this is the crux of the problem. I had to contact the District Manager, Chris Yoo at 564-1915 to get half a refund and the President of Servco Kauai, Rick Ching at 564-2377, to get a full refund and an invitation not to return to Servco Kauai. read more

The ABSOLUTE WORST! I do not recommend coming here. Dropped my 2020 4runner off here not knowing the horrible things I'd have to go through!!! They kept my car for 4 months! Barely updated us on our car status. Told us our insurance would cover the cars cost. They then tried to charge us $1000 to finally pick the car up 4 months later and all they did was change spark plugs! I pick the car up feb 3rd and paid $400 then within hours that day after driving it off the lot the issue came right back!!!!!!!!!! Not even a full day getting it back from them. They had my car for 4 months and nothing got fixed. The Absolute Worst. I do not recommend AT ALL. They currently have my car and who knows how much longer they'll have it for... I feel like my time has been absolutely wasted and am beyond heartbroken. read more

Royce and Ray were the guys that I have communicated with in my two service visits at Servco Auto. Both were very professional, described to me in detail what was completed on my Forester and the prices they charged were fair. The service was great and service timely. The space is new, clean, and easy to find and the customer service agents were also quick to give me different options for appointment times. Note: Royce noticed my Safety Check had expired and offered to include it in that in service so now I know---they also do Safety Checks here which is great if you want to get multiple items checked off in one service. read more

Sean Hiranaka is the best. Please ask for him when you want to buy a new Toyota. We bought a 4 runner from Servco and was given excellent service and no pressure up sale on warranties. Highly recommend buying from this dealership and we will buy from this dealership again in the future. read more

Worst service ever. I've bought two vehicles here. Bring them both in for regular maintenance. Make an appointment and it takes 2 hours for just an oil change. 2 HOURS. If you don't come complain after two hours they'll take 3 hours. It's unbelievable. Not that there's many other options but with a Toyota dealership reputation customers should be able to get an oil change in less than two hours. We have jobs too. I'm not one to post bad reviews but I will never come back here for service. read more

Sales department review only. I have been to this dealership twice in the last 2 week. The first time, I walked the entire parking lot to review their new and used inventory. No one came out to help. And yes they were open. The second time, I walked for a good 10-15 minutes again. I looked at most of the inventory again. By the time I was ready to leave, a salesman came out. He came across entitled as if I am required to come inside to get a salesman to purchase a car. I don't mind letting a person make a commission off my sale, but not if I have to put all the work in. I'll find another dealership to buy a truck from. read more

I purchased a brand new 2013 Toyota Tacoma in 2014. No real problems until the paint on the roof started oxidizing about 3 years later. I took it in and spoke to Randy who I bought it from. Randy told me to go talk to the service manager around back and said that he would be right there. I did, however, Randy never showed up. The service manager looked at the roof, said Toyota had a problem with the paint back then and realized they had a problem. He pointed to another truck on the lot and said "see that one, same thing". He informed me that since it was already over 3 years and Toyota only warranted their paint for 3 years, they would not do anything for me. I asked him since Toyota realized they had a paint problem, did they have any recalls? He said they did not. I told him that I would never buy another new Toyota again and he shrugged his shoulders like "who gives a s--t". Thank you Toyota. Thank you Randy. Thank you service manager with an attitude. It will be a snowstorm in hell before I ever do business with Servco Auto Kauai again. I cannot believe their attitude, lack of professionalism and refusal to make right a situation due to their inferior product. I am considering starting a class action lawsuit against Toyota and Servco. Anyone with the same paint problems, please post your concerns. read more

If I could give Servco Kauai a negative stars I would. Their service department is horrible. took my vehicle into them over 3 months ago to check out a rush that was coming through on my 2016 4Runner. wanted to see if the warranty covered it. Took it in on Feb 6,2021. The service guy told me he had to take pictures and send it to the warranty department and that once they get back to him he'll call me to let me know. 3 weeks goes by I hear nothing. I call them to find out the guy who took the pictures quit. ok so was told that someone else would get back to me. Waited another 2 weeks nothing. Called back upset and got the service manager Ed. He told me to bring my car back so he could take picture. so I brought my car to him he took pictures and said he would have to send the pictures to the warranty department to see if it's covered. 2 weeks goes by I hear nothing from Ed the manager. I call him and he tells me ok so the rust is covered by your warranty. I would now have to take my car to Kauai collision for an estimate. The next day I take my car to Kauai collision. They said they would send Kauai Toyota the estimate via email. A week goes by I hear nothing from Servco. I call Kauai collision to see if they sent the estimate. They confirmed they did and also sent me one. I call Ed back And asked him what's going on. he than tells me Kauai collision is so busy they can't take my car and that he'll try again. 3 weeks passes and I hear nothing from Kauai Toyota. So I called Ed again and he tells me the same thing Kauai collision is booked for months and can't take my car. He'll try again later and see what he can do. At this point I know he's full of shit. He comes off like how dare I bother him with this. So I call Kauai collision and they tell me that they can take my car next week but I'm unable to schedule cause the order needs to come from Servco. I called them back to tell them what I've been told only to hear nothing from them. My vehicle isn't even 5 years old and there's rust coming through. That right there is already upsetting. And the warranty for this rust ends October of this year and for these people to have a I don't give a shit Attitude is even more upsetting. With the route Servco is going my warranty will be up before they'll fix the problem. I'll never buy a vehicle from them again. read more

THANK THE LORD IT HAS BEEN A YEAR! I will never come back to this ridiculous place. Zero customer service, no one has their shit together. I literally had to tell the guy which was my car, and he didn't believe me. Sheesh poor guy is going crazy working for such a horrible business. 1 million thumbs down. Lucky they are the only Toyota dealership on the island. Monopoly. read more

Servco Toyota Kauai has moved from their long time Rice Street location over to this new location on Ulu Maika Street near the new Hokulei Village in Lihue. Their new facility combines the service and sales to be all in one location. The flow and ease of dropping off my car for service this morning was a breeze compared to their old service location in Lihue Industrial Park. They still offer shuttle services so you can drop your car off and head to work, or wherever you'd like to go during the time they have your car. The staff is friendly and helpful. I made my appointment with ease and was able to speak to someone locally versus the call center on a neighbor island to make my appointment. I can't speak for everyone but Kauai residents seem to choose Servco Toyota again and again over the years because of their commitment to quality and service of their products! PS: Randy Lawrence is an excellent person to work with when purchasing a vehicle from this dealer. I can't say enough to show my appreciation for his patience with me when I purchased my last vehicle. read more

Thank you Sean & Vernon for the AWESOME service that I received at Servco Kauai Toyota!! read more

Servco Kauaʻi - Auto Repair Near Me - Lihue, Hawaii

Rating: 1/5 stars Sales Department: 1/5 stars Service Department: 1/5 Sales Department: I was real disappointed with the calibre of service I received at this place. I try to support local businesses as much as possible, but if they can't give or sell me what I want, I will go else where. Let's see, where do I begin...all I wanted was a vehicle with a sunroof/moonroof. That's it. Is that too much to ask for? Well, I guess it was for this dealership. I was willing to pay a little extra for them to do the work for getting the vehicle, but the salesman flat out said it was not possible and that the entire inventory in the State of Hawaii did not carry the vehicle I wanted. So I left, and bought one on the West Coast. Thanks for nothing...I guess. Service Department: I take my vehicle to get an alignment one month. The very next month, my brand new factory wheels start to erode with rust. They replaced the the wheels, but wanted to charge me again for the alignment. WTF? Am I missing something here? I was just here a month ago...and you want to charge me for something that you needed to replace because the wheels were a defect?! C'mon! Pull your head out of your A**! That's not customer service at all! It's customer non-service! read more

Always Excellent Service from Ray in the Service Department! We Love our Toyota's!!! read more

Thank you AARON BRAUN for the great service you provided us...so helpful, friendly...got us to the reason we stopped by...We are so happy with our Subaru Forester! AWESOME! All around friendly staff. Thanks to all of you. read more

After going to a couple of other dealerships, I was very impressed with Servcos willingness to help find a car & price that was perfect for me. Thank you Sean Hiragana for all your help. read more

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Made an appointment for 830am,brought my car around 8am. This is my second time coming in here for a recall on my car.The first time they changed it and now they have to change the same one cause it failed or was a default. This time I brought my car in early so thinking they would finish it or start on it early. Guess not. It's been 4 hours and they still didn't start on it. Idk what else to say. read more

The service is what I expect, the building is very nice and the people that work there have all been very friendly to me, BUT.... I'm very disappointed that they don't have the ability to clean the car when the service is completed. Come on corporate! Get with the program! Spending that kind of money on dealership services, I'd expect to have clean windows and a vacuumed car returned to me. read more

The team work between Randy Lawrence my sales guy, and Daniel the financing guru was on point! Both made me feel very comfortable in my decision to purchase, making me feel like their neighbor, someone they genuinely cared about. A team with a true emphasis on the Aloha Spirit! read more

Servco Kauaʻi - My brand new purchase, thanks to Randy Lawrence at Kauai Toyota! - Auto Repair Near Me - Lihue, Hawaii

I bought a 2021 Crosstrek, from John Putman at Servco Subaru Kauai, and was shocked how easy he made the whole process. I have bought many cars, and never has it ever gone as smoothly as this one did. He's a pro and a true gentleman! Go see him, you wont regret it! read more

John Putman without hesitation. He's the reason we came back to buy another car from Servco.

If I could give 0 I would. Absolutely terrible customer service as well as the service department. They do not respond to phone calls and emails. Warranty information is not relayed and they lie to avoid repairing problems read more

This review is for the sales department only. Marilyn was very nice and helpful throughout the purchase of my new Subaru. This was my first brand new vehicle purchase and she really made it easy. This took a few weeks to be shipped over, but it's here now and I couldn't be happier! read more

Servco Kauaʻi - Thanks for all your help Marilyn! - Auto Repair Near Me - Lihue, Hawaii

I have been to many car dealerships in the past especially in the last few months where I recently had a bad experience. I went to another dealership, and was straightforward about my situation, and the salesperson had no regard about my concerns and pushed for a sale I didn't want to do. Walking in to Servco Toyota Kauai, I had the complete opposite experience from the greeting I received at the desk, the sales rep we purchased from, the finance person assisting the sale, and how they helped me with my situation in getting a car and car payment to suited me. I drove away with more than what I was expecting when I first walked on the lot. read more

Mr Randy Lawrence was exceptional! We will be back! He made it extremely easy to deal with especially being on another island (maui). The service offered and communication was top notch! The dealership had what we were looking for in stock with all of the added features so the deal was done after one phone call! read more

This was my first experience buying a new vehicle on my own. Randy Lawrence was an amazing help and made my experience very smooth and positive and answered all of my questions in detail. He helped my dad buy a new truck, and now me. We will definitely be back when the rest of the family is ready for a new car/truck! I highly recommend Randy and the dealership as a whole! read more

The absolute worst, most incompetent service ever!! Absolutely clueless and very bad customer service

Aloha, I'm from Oahu and seen a used car that I was interested in on there website. Randy Jacinto was there every step of the way. He was there to answer all of the questions I had. It was a quick and easy car buying experience . Great customer service. read more

I bought a new tundra in august of this year, they delivered everything promised. I just had my first service and everything went very smooth. Ed the service manager was on top of things and made sure I was very happy. I am very happy with the purchase and the service experience. read more

SHORT VERSION One name: Randy Jacinto. That is all you need to know and you're welcome in advance (LOL). LONG VERSION What really impressed me was Randy's willingness to go above and beyond what I asked. It made the whole process a lot easier. He also personally delivered the car to me and made me test drive it to make sure that everything was what I expected. Additionally, there were already plates on the car, which was something that I didn't need to worry about after the transaction. I cannot thank him and Servco Kauai enough for the wonderful experience! read more

I was very satisfied with the service I received the personal attention and information on the car I was interested in helped me decide on my purchase. My salesperson Sean Hiranaka was awesome !! Thank you read more