I had an issue with my vehicle and went in to get a tool to remove my side view mirror cover, I was…read morehelped by Wayne and he went absolutely above and beyond trying to help me resolve my issue! Thanks to him my This guy deserves a raise and was the most helpful experience I've ever had!

I had a problem with my car and took it to Napa in Lihue. I was fortunate enough to have Albert…read morewait on me. He was super helpful and patient with me and took care of the problem in a methodical manner. I tried to give him a tip but he would not take it.

Very well done service was more than what I expected to be. The crew was friendly and welcoming and…read moredespite the construction going on it did not make them moody being that there was a blockage for a while. But they stood by their hospitality attitude and waited for the all clear to work on my truck! Plus the price for all four new tires was reasonable and worth the money for the service that I received! Mahalo PS&D Lihue

Great service from Mr. Apilado. Bought a battery and he went out of his way to change it right…read morethere in the parking lot.

To Nicole and Benjamin…read more The amazing sales staff at Aloha Kia are just that. AMAZING! I've bought my vehicles from them. They are understanding, and they try their best to get a good deal at great rates. Tho I didn't get approved for what I wanted because I couldn't afford it. Didn't stop them from finding me something that could get me to and from work. A vehicle is a privilege, sounds like you had a bad experience. That's unfortunate. But its funny how your brand new (used) Toyota Tacoma broke down magically in less than a month. Extended warranties are great added security to any new (used) vehicle. Too bad, things like windshield wipers, brake pads, clutch are wear and tear items that aren't covered by warranty. 1700-2000 to fix a clutch and components? Interesting. Toyota OEM parts would run $1.5k to start, labor probably $1.2k Wait but you said $2000 to foot the bill at the dealership? Or $3300? And just Moved to Kaua'i? If my budget allowed it, would have been nice to have a cool vehicle. But my 2004 Toyota has AC, powered everything, well maintained. Does the job of getting me from A to B. I've learned in the past, if you can't pay...don't play. Btw I've been to the dealership last week for service, seen your "new" tacoma, "assuming" it was your tacoma.Total eye sore and asked what swamp did that truck get pulled out of. Apparently it wasn't driven off road, probably just took 100 gallons of mud and got a new paint job. At the end of the day, Aloha Kia strives to help us regular Joe Smoes. That truck was clearly abused. A car is a privilege, not a right.

Nearly impossible to get your car serviced. According to the website service scheduling app, there…read moreare NO dates ever that you can book service on. This has literally been the case for over a year. If the app doesn't work, just remove it. The last time I scheduled service I got a text back a few days later saying that they were sorry but my service appt was cancelled. Not rescheduled, cancelled. No explanation. It seems that over the years this dealership has had a big problem keeping service techs on staff - a lot of turnover. But whatever the reason, my next car will be something other than a Kia, that I can schedule service for.

total ripoff. I cam in because of a flashing warning light…read more they took a look for about 15 min. then gave me a quote for $470, (includes 1.5 hrs labor) and on top of that charged me $100 just for the diagnosis (15 min of work). No warning given that they would charge me that much for 'let's take a look". In the end I found a youtube video. It took me 30 min to fix, and I am not a mechanic at all.

I have been going to John for over 25 years now. I have lived in the area for almost 50 years…read more Having aa trustworthy mechanic is pretty close to the top of my "must have" list. John is one of, if not, the best mechanic on Kauai. Period. He is fairly priced. He even does the work on my vehicles if they are still under warranty because over time I have discovered that the dealerships do not provide the best overall service. Companies with fleets bring their vehicles to him like the county bus. What does that tell you? Remember that Yelp reviews are notorious for allowing obviously fake reviews to stay posted. I have one for my own business so think before you read the other reviews. John is a man of integrity and talent. He hass his own dragster what does that tell you?

I when on my only day off to pick up a part for my car and I got screamed at my face by one of the…read moreemployees called Michael. He didn't believe me that I have ordered a part for my car. waisting my time walking in circles in the store and then he has the audacity to scream to my face just because he got frustrate at himself. i highly not recommend anyone to go to Autozone Kapaa, unless you need someone to scream at your face. Thanks

The Kapaa autozone store rocks and always gives great customer service and never have any problems…read more! All of them always go above and beyond with making sure I have everything I need ! Thank you KAPAA AUTOZONE!

My 84 year old mom was at Gather Bank. Her battery went out. She walked over to Napa and ask if…read morethey could help her with a new battery. They said they would sell her a new battery, but not help put the new one in. She had to go and hire a repair shop and pay them to put in the new battery. That is not right. Napa was just a cross the street. Not cool Napa. Will never use you or support or business again. She was willing to pay for your extra service.

We had a tire blow out on our car and came here to get a new set. Great tire prices and they helped…read moreus the same day and moved us through a very busy garage in less than 2 hours.