My expectations for a normal do it yourself oil change keep me coming back to the Luck of the…read more0'Reilly Auto Parts Locations in Oahu and now here on Kauai. Having shipped my 2012 Toyota Prius over to the garden Island knowing my oil change was overdue had me heading toward the green shamrock auto care specialists. A special touch of a high Five Star service was receiving a hand shake, heart felt thanks for my service and a discount towards my purchase for my service as a Military Veteran. I am humbled and appreciate that extra touch of individual customer service, that exceeded my expectations. O'Reilly's has been my primary go to automotive parts store, for a majority of my do it yourself requirements. A salute and handshake back at you for your outstanding customer service: Allen H.

Quick and easy experience. Aaron was super helpful, changed out my old battery and put in a new…read moreone. Mahalo

We left the theater this evening and found our car battery was dead! The tow truck driver got it…read morestarted and made sure we arrived safely at AutoZone in Lihue. Taylor and Ciena went above and beyond to help us. At 8pm, the battery was installed and the car was better than new! Mahalo AutoZone for having such amazing employees. Taylor and Ciena are the best of the best! Mahalo!!

I truly appreciate the guys that work here. Taylor is beyond amazing,recently he changed my…read morewindshield wipers and upsold me on washer fluid. Such a good decision. Tonight I had car trouble where a cat got under my hood and knocked off a belt.its pouring.no a/c. Friday night,imagining waiting til monday to ask the dealership to diagnose. My 1 year old was pissed. Dillion is a wizard and used his personal tools to save my truck and my sanity. As someone who works in costumer service ,I see you. You rock.

I had an issue with my vehicle and went in to get a tool to remove my side view mirror cover, I was…read morehelped by Wayne and he went absolutely above and beyond trying to help me resolve my issue! Thanks to him my This guy deserves a raise and was the most helpful experience I've ever had!

I had a problem with my car and took it to Napa in Lihue. I was fortunate enough to have Albert…read morewait on me. He was super helpful and patient with me and took care of the problem in a methodical manner. I tried to give him a tip but he would not take it.

total ripoff. I cam in because of a flashing warning light…read more they took a look for about 15 min. then gave me a quote for $470, (includes 1.5 hrs labor) and on top of that charged me $100 just for the diagnosis (15 min of work). No warning given that they would charge me that much for 'let's take a look". In the end I found a youtube video. It took me 30 min to fix, and I am not a mechanic at all.

I have been going to John for over 25 years now. I have lived in the area for almost 50 years…read more Having aa trustworthy mechanic is pretty close to the top of my "must have" list. John is one of, if not, the best mechanic on Kauai. Period. He is fairly priced. He even does the work on my vehicles if they are still under warranty because over time I have discovered that the dealerships do not provide the best overall service. Companies with fleets bring their vehicles to him like the county bus. What does that tell you? Remember that Yelp reviews are notorious for allowing obviously fake reviews to stay posted. I have one for my own business so think before you read the other reviews. John is a man of integrity and talent. He hass his own dragster what does that tell you?

Very well done service was more than what I expected to be. The crew was friendly and welcoming and…read moredespite the construction going on it did not make them moody being that there was a blockage for a while. But they stood by their hospitality attitude and waited for the all clear to work on my truck! Plus the price for all four new tires was reasonable and worth the money for the service that I received! Mahalo PS&D Lihue

Great service from Mr. Apilado. Bought a battery and he went out of his way to change it right…read morethere in the parking lot.

The customer service crew and sales crew are very personable, respectful and knowledgeable!read more

Service dept is terrible, first in Oahu and now in Kauai. Scheduling is only done through the…read morewebsite or an AI bot. It takes months to get an appointment then if you have to change even a small thing, the scheduling bot requires you to cancel your appt and isn't able to reschedule it. This is the most recent frustrating part of this service company. On Kauaʻi, they definitely discriminate against Subaru owners as I have had been in line and had the service attendant take in four Toyota customers ahead of me until finally one of them stopped him and said, she was here first. I've spent thousands of dollars fixing a problem with the data control module and was only able to get it fixed after finding the technicians instructions to fix malfunction online and speaking directly to manager. Both locations were aware of the issues with the module and just kept telling me it was fine even though my battery was dying multiple times a day and it killed both my radio and window motor. The communication is terrible and if they find something which needs to be replaced, for example, a window shield wiper, they don't call or wait until it is time to pick up the car, which doesn't allow you to actually get the problem fixed. If it isn't something easy, you then have to make another appointment, weeks to months out, and bring the car back in. Different versions of this have happened to me multiple times but for many issues, you have to go to the dealer to get them fixed leaving you no choice.

Kind and efficient. Knowledgeable Technicians…read more Major computer system problems, Tech did an excellent job troubleshooting and diagnostic. Technician were well trained

Friendly and fast. We will be keeping them in our contacts for future needs…read more Good location if you have to wait it's comfy and also close to Home Depot you can walk there to take up time.

Nearly impossible to get your car serviced. According to the website service scheduling app, there…read moreare NO dates ever that you can book service on. This has literally been the case for over a year. If the app doesn't work, just remove it. The last time I scheduled service I got a text back a few days later saying that they were sorry but my service appt was cancelled. Not rescheduled, cancelled. No explanation. It seems that over the years this dealership has had a big problem keeping service techs on staff - a lot of turnover. But whatever the reason, my next car will be something other than a Kia, that I can schedule service for.

I went in for a safety check. Workers were extremely pleasant and efficient! I would highly…read morerecommend!

We had such a great experience working with Sheri! She was so helpful, friendly, and made the whole…read morecar-buying process feel so much easier. We were having a hard time financing at Ohana Motors, but Sheri really helped us out and hooked us up with our first car! We're so grateful for her patience and great customer service. Thank you so much, Sheri!

Jayden at King Auto found the perfect mini work van for me! I visited most of the dealerships on…read moreKaua'i and told everyone what I was looking for. A few called back, but the vans were always too big. Jayden nailed it and found exactly what I needed. This is my third vehicle from King Auto, and I've been happy every time. The sales team, service department, and even the cashiers are always positive and helpful. Mahalo Jayden and King Auto