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Serrato's Automotive

3.3 (7 reviews)
Closed • 8:00 am - 2:00 pm

Services - Serrato's Automotive

Auto maintenance

Auto fluids and filters maintenance

Oil changes

4 More Services

Auto repairs

Auto transmission repair

Routine automotive maintenance

Transmission leak inspection

Serrato's Automotive Photos

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Christian Brothers Automotive Champions

Christian Brothers Automotive Champions

(38 reviews)

Christian Brothers lol more like a bunch of devils do not go to this location and especially do not…read moredeal with Gary because he is only there to run a bill up I took my car to them to get a noise checked out when me and Gary drove the car he heard the noise and said he knows exactly what it is and since the car was up there I asked him to check my ac * first off he only ran the ac test so he can charge me for it because he said I need $800 worth of work to get done just so he can try to see if the compressor was still working right * so I told him no and I asked about the noise that I originally went up there for and he never checked that he said he forgot I guess because he was to busy trying to find other ways to run my bill up so they kept my car overnight and I went the next day to pick it up and asked about the noise and now it is no noise leave it up to him so I paid 217 for someone to tell me my ac is messed up when I already told them that from the start I would highly recommend staying away from him and this whole shop because they seem to be a bunch of snakes because ain't nothing Christian about none of them especially Gary and this just happened on 4/1/26 so he knows exactly who I am I would give 0 stars if I could

This location knows the value of good customer service. I'm sure they have long standing customers…read morebecause they treat you well. It may not be as cheap as the corner mechanic but at least you know you are paying for quality work and that it has a warranty if anything goes wrong. I gave 5 stars because of the personal touch. They have a prayer book in the corner. The waiting area and bathroom is clean. They offer you coffee while you're waiting. And they got the good creamers! Not the nasty powder stuff. The bathroom has a little basket with items to refresh yourself. Honestly was the best auto shop lounge area I've ever been in. I appreciate Bryan and Richard for taking care of my vehicle needs. I dropped my vehicle off while I was going out of town. When I returned, the car was not ready yet, as I had hoped to get it straight from the airport. I was thankful that they sent an Uber to take me back to the shop when the car was ready because I do not live close. It was only convenient to drop it there because it's not too far from IAH. Richard noticed something didn't sound right as I was about to leave and made sure it was fixed before I drove off.

Take 5 Oil Change

Take 5 Oil Change

(15 reviews)

First of all, i call, i give exact car model and ask how much for full synthetic and ofc the guy…read morelies and says oh yea come in is 89.99 for the full synthetic and you also have a 25$ off so youll be looking about 65$ with tax im like oh great deal lest give them a chance , like always you can never find a sincere auto care the total was 90 for the full synthetic with the coupon included ,he basically told me the price of the premium one not the [full synthetic like i had asked, just to sell me ...great start , i show up and 10-15 min WAIT TIME my ass , false advertising, maybe if you come at closing time , waited 40 MINUTES just IN the line only to be skipped by someone that came after me but ofc i wasnt in his lane so i couldnt get in , worker sees it , approaches me and says oh sorry we didint mean to skip you is , but no worries the car ahead of you is just finished so dont worry u can pull in, 10 more minutes passed car hasnt left yet , i finally pull in after 50+ minutes in line only to wait another 10 minutes for them to start on my car and an extra 15 minutes of them actually doin the oil change what a jokeee never coming back here , im going to be writing bad review in every possible web i can about this RIDICULOUS!!! If u want to make it up contact me take 5!!!

If I could give this place a negative zero I would do so.On 04/20/2023 I took my 2019 VW Jetta to…read moreTake 5 Oil Change @717 FM 1960 W Houston, TX 77090 Store # 0560 @ 4:05pm cst. to get an oil change and I also agree to purchase a new air filter that day as well. The crew who provided the services were Alejandro(Hood) Gayland(Mgr.) Dominique(Pit/Mod). On 04/21/2023 I left to go out of town and started to hear a very loud sound under the hood of my car. So I pulled over @ an gas station in Dallas ,TX. Once I raised up the hood on my car I notice that a screwdriver was left up under my car just sitting there. I had to located a VW dealership in the area due to the loud noise. Once I was able to get my car there the service tech in Dallas, TX the tech stated he found that the front under tray shield was jammed into the fan. Which Gayland was the person who took it off and placed it back on incorrectly and who also is the store manager at the location. So I had to pay out of packet 480.34 to be able to return back home. I called to speak to Gayland who then ver very rude and unapologetic he was very quickly to say they were not responsible for the damage without allowing me to explain the issue after the dealership tech rep emailed over pictures and documentation Gayland then said that he would get back to me the next day and he never did. My car also did not have a oil filter leakage prior to services. That was a lie. Nothing was wrong with my car.

Take 5 Oil Change

Take 5 Oil Change

(15 reviews)

Took an hour, not 5 minutes. Standard oil change, one person…read morein front of me when I showed up. They're still under there going at it with the impact as I type this. No idea what's going on. I sure hope I don't break down now. What. Will follow up if my truck bricks. Update: turns out there were missing bolts for my skid plate and several were stripped out/broken. So they updated to all new bolts. Nice gesture! However, they informed me of this AFTER doing it, which apparently added a significant amount of time. It's best to tell someone BEFORE you make them sit there for an extra 30 minutes, why you're making them sit there for an extra 30 minutes. Nice customer service, and at the same time, terrible customer service.

I hate leaving a bad review, but this was a really bad experience. We did go on a Saturday (March…read more14th), and there was one car being worked on, and another car behind it. So, we thought we should be out of there in about 30 minutes. It ended up taking two hours. There were 3 employees working. Only one seemed to know what he was doing. He was underneath the car, and commented on the skid plate. He then switched places with another employee while he went to work on the car in the other bay. This employee was asking him questions about what he should be doing, which really made me nervous. No sticker with the mileage that the car should get a new oil change. I imagine it's a pretty decent value for an oil change you aren't worried about, but the experience made me feel nervous. The check engine light came on days afterwards, I know it probably just didn't get reset, but either way. My husband left a review,which was responded to, but he called, was told he would receive a call back, but it's been 3 days, and nothing. I will not be visiting this location again based on wait time and competence.

Serrato's Automotive - autorepair - Updated May 2026

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