1. Serrato's Automotive

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Houston, TX

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Serrato's Automotive

3.3 (7 reviews)
Closed • 8:00 am - 6:00 pm

Services - Serrato's Automotive

Auto transmission repair

Oil changes

Serrato's Automotive Photos

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Valvoline Instant Oil Change - The good stuff

Valvoline Instant Oil Change

(12 reviews)

7 3 2025 Update…read more I've been taking my vehicle to Valvoline probably my 10th to 15th trip now and I did not find out recently until last visit that they've been putting 0 to 20 weight in my vehicle when my Vehicles specifications are 0 to 50 weight oil. It even says it on Google and when I inquired the employee about this, he said that their computers states they are required 0 to 20 weight oil but it doesn't make sense (He even showed me). I asked him if there was an extra charge for an upgrade or something so I could make it right and he said no, so why wouldn't they put the recommended oil in a BMW so the engine isn't damaged in the long run? I used to always be happy with Valvoline and I've always taken my vehicle is there but I think it's time to make a change Update 7 3 2025

This location has been hit and miss for me. Last time it was horrible weather and I had 4 people…read moreworking on the car and got in & out fast. This time? Bays were empty when I pulled in and the team began descending on my vehicle. This time it was evident they were training one or more new staff. Not a biggie until I see them spending an inordinate amount of time on what appeared to be putting a screw/bolt back in. Never bothered telling me what they were doing, but the struggle under my hood was something to see. Now, I get that oil change places are like movie theaters in that they make a ton more $$ on up-selling accessories than they do the oil changes. What I didn't get is that 3 different people needed to be messing with my BRAND NEW wiper blades with your greasy hands. I finally had to roll down a passenger window to get the nonsense to stop. The $60 quote for my cabin air filter was hilarious! I took 60 seconds to go ahead and order a name brand one off Amazon for 1/3 that price. Do you want us to put air in your tires? No, they read at the exact pressure they're supposed to be, as shown on your report?? Manager appeared irritated that I pulled out my coupon at the end (maybe he just looks that way), but given that I'd had it sitting in the phone the whole time and nobody had ever asked for it? All-in-all a much slower experience than usual combined with a hope that they didn't unbolt something important under my hood.

Christian Brothers Automotive Champions

Christian Brothers Automotive Champions

(39 reviews)

This location knows the value of good customer service. I'm sure they have long standing customers…read morebecause they treat you well. It may not be as cheap as the corner mechanic but at least you know you are paying for quality work and that it has a warranty if anything goes wrong. I gave 5 stars because of the personal touch. They have a prayer book in the corner. The waiting area and bathroom is clean. They offer you coffee while you're waiting. And they got the good creamers! Not the nasty powder stuff. The bathroom has a little basket with items to refresh yourself. Honestly was the best auto shop lounge area I've ever been in. I appreciate Bryan and Richard for taking care of my vehicle needs. I dropped my vehicle off while I was going out of town. When I returned, the car was not ready yet, as I had hoped to get it straight from the airport. I was thankful that they sent an Uber to take me back to the shop when the car was ready because I do not live close. It was only convenient to drop it there because it's not too far from IAH. Richard noticed something didn't sound right as I was about to leave and made sure it was fixed before I drove off.

Don't be FOOLED by the name...CHRISTIAN BROTHERS AUTOMOTIVE the owner CLIFF called but not to do…read morethe RIGHT THING but just to make it clear they are intentionally over charging every chance they get. Oh please don't think that AAA will help, since they refer you to CHRISTIAN BROTHERS AUTOMOTIVE...guess they have a partnership

Take 5 Oil Change - Wiper fluid fill during oil change.

Take 5 Oil Change

(16 reviews)

Needed my vehicle inspection done and so I went very early (right around opening time). They had…read moretwo members on staff that got me seen immediately and I was on my.way within 10 minutes. Great service. But please lay off the "Boss man" stuff. Not everyone appreciates it.

First of all, i call, i give exact car model and ask how much for full synthetic and ofc the guy…read morelies and says oh yea come in is 89.99 for the full synthetic and you also have a 25$ off so youll be looking about 65$ with tax im like oh great deal lest give them a chance , like always you can never find a sincere auto care the total was 90 for the full synthetic with the coupon included ,he basically told me the price of the premium one not the [full synthetic like i had asked, just to sell me ...great start , i show up and 10-15 min WAIT TIME my ass , false advertising, maybe if you come at closing time , waited 40 MINUTES just IN the line only to be skipped by someone that came after me but ofc i wasnt in his lane so i couldnt get in , worker sees it , approaches me and says oh sorry we didint mean to skip you is , but no worries the car ahead of you is just finished so dont worry u can pull in, 10 more minutes passed car hasnt left yet , i finally pull in after 50+ minutes in line only to wait another 10 minutes for them to start on my car and an extra 15 minutes of them actually doin the oil change what a jokeee never coming back here , im going to be writing bad review in every possible web i can about this RIDICULOUS!!! If u want to make it up contact me take 5!!!

Take 5 Oil Change - Wiper fluid fill during oil change.

Take 5 Oil Change

(15 reviews)

Took an hour, not 5 minutes. Standard oil change, one person…read morein front of me when I showed up. They're still under there going at it with the impact as I type this. No idea what's going on. I sure hope I don't break down now. What. Will follow up if my truck bricks. Update: turns out there were missing bolts for my skid plate and several were stripped out/broken. So they updated to all new bolts. Nice gesture! However, they informed me of this AFTER doing it, which apparently added a significant amount of time. It's best to tell someone BEFORE you make them sit there for an extra 30 minutes, why you're making them sit there for an extra 30 minutes. Nice customer service, and at the same time, terrible customer service.

I hate leaving a bad review, but this was a really bad experience. We did go on a Saturday (March…read more14th), and there was one car being worked on, and another car behind it. So, we thought we should be out of there in about 30 minutes. It ended up taking two hours. There were 3 employees working. Only one seemed to know what he was doing. He was underneath the car, and commented on the skid plate. He then switched places with another employee while he went to work on the car in the other bay. This employee was asking him questions about what he should be doing, which really made me nervous. No sticker with the mileage that the car should get a new oil change. I imagine it's a pretty decent value for an oil change you aren't worried about, but the experience made me feel nervous. The check engine light came on days afterwards, I know it probably just didn't get reset, but either way. My husband left a review,which was responded to, but he called, was told he would receive a call back, but it's been 3 days, and nothing. I will not be visiting this location again based on wait time and competence.

Serrato's Automotive - autorepair - Updated October 2026

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