This place really needs to work on itself. Servers are slow to get to table, and when the servers actually get here the rush around not listening. When they first opened the food was good but now it's just mediocre. The tables are usually cleanish and occasionally you can see Billy the spider crawling around. Semi-recommend. read more

Slow service. No apologies. Food was very bland. No seasoning. No spice. No chilis. Just blah. If you like Mexican food that a baby can eat then take them here. read more

I wish that I could tip the cooks here because they are rockstars. Every dish tastes delicious. The service on the other hand is terrible. As I type this I've been sitting at a table for 45 mins waiting on my server to come back with boxes. We're not paid out either. Just an open check and we've been forgotten about. Do not come here if you're in a rush or if you really want anything resembling service. It's not here. I repeat if anyone missed it. The service is abysmal. Also, we asked for a box 5 times for our chips and they just gave us a bag after 30 mins so this is how I'm taking my chips home. Thanks Serranos read more

Serranos Mexican Grill - Mexican Near Me - Conway, Arkansas

My favorite mexican restaurant in Conway. They never disappoint! Super quick service and I haven't had any food I don't like. read more

Serranos Mexican Grill - Mexican (Asada) Tacos - Mexican Near Me - Conway, Arkansas

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I was really surprised by how expensive it ended up being this last time I went. I ordered one chimichanga, a small queso, and two margaritas--and the total came out to around $60. The food was average at best, and while I tried to ask about the pricing, communication was a bit difficult. For a casual, college spot like this, $12 margaritas and that kind of total felt way too high for what I got. Also, service was the worst I've had so far. I ordered a chimichanga a la cart (would have been around $5) but was given and charged for the meal. Then ordered and received a small queso, but was charged for a large. I would have said something to my server, but we couldn't find him for the entirety of our meal. I had also asked for a box and a bowl for the queso, but never got them. My original total was $53, and usually I would leave a tip, but the service didn't warrant it. However, I woke up this morning to my total being changed to $59.60. None of the other people at my table were charged a gratuity like that, so I'm confused why I was. Overall, I am confident in saying I won't be back. read more

This used to be our go to restaurant for Mexican food. Lately it's been kinda hit and miss but still a recommendable place to eat. Service is prob sub par as we've had quite a few waitstaff whose English wasn't very good. Always has a lot of potential and sometimes they reach it. read more

Someone had food poisoning from some burrito today! She threw up like 4 times today and Her stomach was hurting!

Food was wonderful as well as the drinks. Decor is modern and stylish. Would go here again.

If you are doing door dash you definitely don't want to get an order from here. They will ignore you and treat you like a no one. I had to sit here for over 30 minutes waiting to even get the order. read more

Excellent food and service! We will be back! Usually busy when we drive by, but we went on an off hour.

Best Mexican cuisine in Conway. The salsa is delicious. Service is always great. I love the fajitas and my husband's favorite is the molcajete! Highly recommend. :) read more

On 10-28-2024 I called in a order of razorback fajitas and picked them up around 2 and paid 16.98, around 4 hours later my phone dinged with another charge for 7 dollars that i did not athorize, i called the restaurant 6 times and was immediately hung up on 3 times but on the 6th time i finally got someone to stay on the phone, she immediately knew what order i was talking about and started saying someone must have accidentally charged my card but she had the receipt immediately and said my name before she even asked me, I am positive they were giving themselves a tip and got caught making a fraudulent charge, the meal was ok, a little on the small side but it always seems to be hit and miss with serranos food and service, I will not be going back and we have eaten at serranos almost weekly ever since they opened. read more

I was overcharged almost 20 dollars first time coming in. It's terrible not coming back unless they change the criminal charges

The food here is very good! Prices are very affordable compared to other places in town. The service is very quick. Highly recommend!

​twice I have ordered a entrée meal. 3 entrees for one price. Both times they have failed to give me my chalupa. You call them on it and they ignore you. Don't offer to make one for me, just sorry....don't offer to refund 1/3 of the price, nothing. I WILL NEVER GO BACK.. I'm glad the rest of you like it. To many other places in town. Also I ordered chili Colorado, new to Mexican. Watched it made on you tube by Spanish women...they made it with chunks of beef, I looked forward to tasting it. What I was served was hamburger,just like they put on everything else. Am I wrong or for 10 or 11 dollars should it not be slow cooked beef chunks. Sorry to go on for so long but I'm just so let down. 25 dollars and disappointed read more

Great food whether it's take out or dine in. 10/10 recommend. And the service is pretty quick as well. Great atmosphere for great food.

I can't stomach this place anymore. I don't know what's happened but the the last few times I've been here the food has been absolute TRASH. This place was our #1 pick for Mexican but now I'm done, will not go back. Last night I ordered a Burrito that came to me COLD. The meat, cheese sauce, all of it was cold. The last couple times I've eaten here they served me the most disgusting flour tortilla shells I've ever seen or tasted. They were clearly not cooked thoroughly and were doughy and moist almost as if they were greasy. Who in the hell would send those out of the kitchen. It's sad when you can get better quality Mexican food at Taco Bell or Kroger than a "authentic mexican" establishment. read more

Popped in for a Sunday family lunch. We ordered cheese dip for an appetizer. It came out a little cold but was corrected very quickly. I ordered the Conway special (rice, chicken, veggies and cheese dip) it was really good and they give you enough for two meals. I also ordered two tacos lenguas (beef tongue) they were very tasty infact 3/4 kids liked them until I told them what it was! Kids! Wife loved her fajitas which we had plenty to bring home for dinner! Over all great service and I like what they have done with the place. read more

Serranos Mexican Grill - a sign for the restaurant - Mexican Near Me - Conway, Arkansas

Waiter was rude to us and his manager. They both didn't own up to there mistakes on happy hour. we paid full price for our drinks. waiter said " Because this is not your first time here you should have know". very rude ! do not go here! read more

Mariela was very helpful and gave great customer service! Definitely will be back! The food was hot and tasty!

Food, service and ambiance were great. Cheese dip and salsa were excellent. They lost a star for the military discount. After my husband showed his military proof, the waiter took 10% off of his dinner only - which amounted to a whopping $1. I have never seen this before - usually all of the food items on the bill are discounted. read more

Wow! Great menu, lots of choices. Our group loved the Chili Relleno, the Taco Salad, shrimp Chimichanga. All very tasty.

Custom Menu developed by Owners Not another copy and paste Mexican Grill. owned by wonderful people, who serve amazing food paired with AMAZING drink prices. you will usually find your local college greek party here. read more

There is a website with an accurate menu, address, the hours , everything is legit. You can fill out the form and place your order. When you get there, they have no idea what you are talking about. Saying, "we don't have online orders" .... Not sure what to say. read more

Serranos Mexican Grill - There's a website with an online order form. Who owns this website? - Mexican Near Me - Conway, Arkansas

I've gotten food poisoning from this restaurant multiple times, and the last time was the absolute worst. Have not been back since

I would give 0 stars if I could! Came to this place to enjoy Mexican food and drinks with a friend who came in from out of town! Prior to ordering drinks, we asked what drinks were on happy hour and were informed the margaritas were $3.59. In addition to that, I ordered a ranchero special (chicken, steak, shrimp, and veggies) and was given chicken, cheese, and rice. When I brought my incorrect order to the waitress' attention she told me I was wrong and continued to tell me I was wrong. We got our checks back and our margaritas were $7.27 and I was charged for the meal I did not receive which was $4 more than the meal I did receive. I asked to speak to the manager and she told me I had no other choice than to pay it. I informed her that I asked her employee what the price was prior to ordering. It's not the money that's an issue, but the concept behind it. Absolutely terrible customer service and management. read more

I ordered pollo Ala Diablo which is not on the menu... they did offer the shrimp Ala diablo... so I figured they could do the chicken ok... The plate looked beautiful the ambiance is great as I've been here before... For anyone who knows Ala Diablo sauce... it doesn't include BBQ sauce... I am so disappointed I can't explain it I've eaten this plate in many states around this country and I usually have to tell them to make it hot... this lace...(Mexicans?) I will have to tell how to make it...no plans to return... had 3 bites and explained it was just BBQ chicken... paid full price...margaritas are great... I'll eat at home later... This maybe a good fusion restaurant but it isn't Mexican... 3cents out read more

Totally delighted to see the in-house dining open again during this pandemic. Sanitary guidelines being strictly observed, wonderful to see the regular staff back. Service was excellent, charro beans the best they have ever been and the draft beer was cold and very inexpensive. As long as they keep up the good work, I will visit them often. LOL, but don't tell that I brought my own sanitizing wipes and surreptitiously sanitized the table after I sat down. And refrained from touching everything I could that I had not sanitized. Just extra caution from an at-risk person. read more

My husband and I eat dinner at this restaurant once a week. I mean "used to". We went here to celebrate our New Year's eve as a newly married couple because we enjoy it so much. We were supremely disappointed in our service as regulars. Normally we would've been charged $40-$50 for each of us to to have a meal and a drink. Tonight we were charged almost $7 for a HOUSE SHOT of tequila when they're normally $2.75. We had 2 of our normal drinks (NO FOOD) each and our bill was almost $60!!!!!! When we asked about the increase in pricing the *new* bar back informed us that "if we want to drink we have to pay." We are so disappointed in their customer service tonight & will never return. read more

Decided to drive a bit and try this place out. Okay so the good bad and the ugly. Although our waitress was very nice it's hard to eat when she is coming by the table every couple of mins to ask if all is okay. Not really impressed with the gacomole as it was massed produced out of a bag. The chimi's were really good i would recommend them. Good place for Mexican food on the west side. read more

Nice little Mexican restaurant. We went around 3pm so missed lunch and a bit early for dinner so the place was nearly dead. Staff were very polite however we were seated with 4 adults and 1 child. We were given 3 adult menus..ok. So we asked for a fourth menu and it was brought quickly. Then we asked if we could have a child's menu? Oh! Yes! Brought it right away. WTHeck? Ok so food...I need to tell you we are from N.M. And grow hatch green chili, big Jim's, Cayenne and jalapeño peppers in our back yard. We have been to Mexico and know what to expect from an authentic Mexican restaurant. This is not it. That being said we knew where we were and did not have super high hopes. The table chips and salsa were basic. I ordered a 3 combo dinner plate with a tamale, beef enchilada and tostada with guacamole on it. I think they called it a guactada? My husband got what they called a supper plate or dinner plate... basically a combination platter. I ordered mine with red and green chili. Hubby got red only. Service and food delivery was good/average. Right away I could tell I did not get the beef enchilada...but in fact a cheese in tortilla folded in half..? My "tamale" definitely was from frozen package of some kind, definitely not made in the restaurant. BUT my guactada was what I expected. Tasted good and fresh. Only wish it came out on a different plate because it was swimming in the sauce. That brings me to the sauce. What in the world are they doing in that kitchen? Nasty. No flavor. Bitter. Zero heat. Also asked for red and green. Only got red. The red was straight from a can. Nasty. Husband and I agreed the service was nice (but they were dead) and we will not be back based on the quality and taste. Disappointed. 2 star's because the staff was sweet. Otherwise 0 read more

Best mexican in Conway! The margaritas are my favorite- and their happy hour makes them that much better!

We ordered Tortas, my husband ordered his with no mayo so they brought it dry. Fries were hot but not fully cooked; still hard. Sandwiches didn't have all of the toppings that the menu said comes on them & this is not the first time I've ordered it. Server barely spoke or understood English so it was difficult placing our order. When my husband complained about the fries she got who I'm assuming was a manager & she wasn't much better. After telling her the fries weren't done she looked dumbfounded & asked if we needed anything. After we got our check she did come back & ask what exactly what was wrong with the sandwiches & I told her the fries weren't done & our sandwiches were missing toppings. She did take one off of our bill but that didn't gix our food. When she came over the second time & finally understood what the problem was she acted shocked. read more

This place isn't too old and my boyfriend and I come here some times for a late meal or drink. They have big proportions of food and michelada's. I also got to try their guac, and it is probably one of the best guac from a Mexican grill in Conway. Overall great service and at a great price range . read more

Serranos Mexican Grill - Fajita steak meat nachos - Mexican Near Me - Conway, Arkansas

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Exactly what I expect from a Mexican restaurant! The margaritas were big and inexpensive. The melted white cheese was perfect for dipping and my sampler platter gave me a nice taste of a variety of dishes. I especially liked the Chili Relleno. It was full of cheese and the batter on the outside was tender and not greasy. I would not hesitate to go back the next time I am in town. read more

My husband and I enjoyed a nice lunch ere. We got the Carne Asada and Mixed Fajitas and both were excellent. Service was pretty good and food came out in a timely manner. It seems to have been very recently remodeled. We'll be back! read more

First time being here!! Loved the food here. I would definitely come back here and get the wings, burrito, and quesadillas. Friendly staff. I'd 100% recommend coming here if you love/like Mexican food. read more

I decided to visit the Serranos Mexican Grill in Conway today after a few people expressed to me how tasty the food they'd had was. I was going to place a to go order, so I went and stood at the order counter to wait for service. Two workers came up to the counter, exchanged some money and talked amongst themselves. Me, ready to engage, smiled at them and initiated a conversation stating that I'd like to place an order. No smiles offered back, and one of the employees looked up at me said "yea" and went back to engaging with his employee. I thought "ok, not a very good first impression, but ok...I'll wait for the person they will surely send to take my order". After about 6-7 minutes a couple and their two children came in and stood behind me waiting to be seated. I asked them if they had been there before and if they knew where I needed to place a to go order. They informed me that I was in the right place. Maybe a minute later, a worker walks up to the front and grabs menus, and though I was standing clearly in the front of now two families, I was not acknowledged as they asked if the others were ready to be seated. The couple directly behind me tells the worker that I was there first, at which point he then looks at me and I smile and tell him that I'd like to place a to go order. He says, someone will come and proceeds to seat the others behind me. At this point I was ready to walk back out of the establishment the way I came in, but I decided to stay and observe. I watched several workers walk back and forth, some serving those who were seated at tables and some just standing around in the kitchen. The restaurant was not crazy busy. Not once did I witness either of the two workers I'd previously engaged with alert anyone to my presence and need to place an order. So, I watched...and watched. I am honestly heated at this point. Then after a few more minutes (I'd been waiting well over 10 minutes now with no initiated acknowledgement), a lady walks behind the counter and asks if she could help me. I smile, and asked if she was Management - she replied that she was. I proceeded to tell her that I had been waiting for a while to have my order taken. I told her that people who came in behind me were almost immediately seated, while I was not acknowledged. All while smiling and keeping a professional tone, I then told her that after telling two workers that I needed to place an order, no one was eager to come and take my order so I was no longer going to place an order but wanted to wait around for someone to share what had happened. I thanked her and left. She tried to stop me and offer me something as I left. I turned around and wanted to say #ItsAboveMeNow, but I simply said "no thank you" instead. I've never felt so disregarded at any restaurant establishment to this point. It's quite alright though. I will keep my patronage at Las Palmas where I am always greeted, welcomed, and where my dollars are appreciated. read more

This restaurant has the worst service I've received anywhere since living in Conway. I've eaten there twice now, once when it first opened and again a couple months after, both times were equally awful. I had the same waiter both times, and he was beyond incompetent and has no place in the service industry. From refilling drinks, to getting more chips, to taking orders. He was slow and repeatedly brought out the wrong things we ordered. I will not waste another dime in this establishment. read more

This restaurant deserves no stars really, because it was the worst service I have ever received. Did not get helped for at least 10 minutes after being seated, then ordered drinks and appetizer. The server brought the cheese dip and it was COLD! We sat there waiting for our drinks for at least another 10 minutes and the waiter passed our table 15 times and never came back. We hadn't ordered yet, hadn't eaten our cheese dip cause we wanted them to warm it up and I had requested hot salsa and never got that either... Several severs continued to pass our table and workers were hovering around the bar chatting while we continued to receive no service now 30 minutes in. Ended up walking out without receiving drinks or even ordering food yet. The waiter was smug and nobody seemed to care. read more