These are folks we are SO glad we found. We called to get a checkup on our AC before the heat…read morebegins in earnest. First, we got an appointment very quickly. Super tech Jacob was prompt, courteous, and very skilled. He gave our units a thorough, gave us insight on status, options, and wrapped up his checks very nicely. The costs of our contract are very reasonable, and we could not be happier than to have these folks keeping our systems up and running very smoothly. Give them a go!

With the cost of new HVAC systems rising so high, we wanted to do all we could to get the best…read morepossible solution when our decades-old Carrier system was struggling to keep up during a recent Tucson heat wave. Three AC companies rose to the top after a deep dive into online reviews - prioritizing quality equipment, excellent service, and fair pricing. Furthermore, my wife consulted online AI (ChatGPT) to see if there was something my manual searching might have missed. Sure enough, AI highly recommended a company I'd not even noticed - ComfortX HVAC. We contacted all four companies for quotes. Here are our best experiences among these companies (wherein 3 of the 4 were actually pretty good!): Initial contact & response - #1 = ComfortX On site jobwalk and Q&A - #1 = ComfortX Most appropriate system proposed - #1 = ComfortX Best overall price quoted - #1 = ComfortX Most expedient preparation & scheduling - #1 = ComfortX I know this sounds incredible, but it's all true. We were blown away that these guys could be THAT MUCH above and beyond their competitors, but this is supported by the fact that they boast nothing but solid 5-star Yelp & Google reviews. My point of contact was Matt, who happens to be one of the owners. Matt and his associate, Elias, were back out quickly to efficiently perform an outstanding installation in just one day. We could not have been more satisfied with the entire experience!

I had a great experience with Platinum Heating & Cooling. When I called, Jay made sure they got…read moresomeone out to my house quickly, which I really appreciated. Manny was the technician who came out, and he was outstanding. He took the time to help me figure out what was going on with both my AC unit and my water heater. He didn't rush the visit, explained everything clearly, answered all of my questions, and made sure I understood my options. Both Jay and Manny provided excellent customer service from start to finish. If you're looking for a company that's responsive, honest, and professional, I highly recommend Platinum Heating & Cooling. I'll definitely be calling them again if I need HVAC service.

We were desperate to fix our daughter's home in Tucson A/C quickly as the temperatures soared this…read moreAugust. Being the busy season, some firms were not even accepting calls. A firm that did give us an appt proposed replacing the entire HVAC unit for a cost of $15k to $20k. Needing a second estimate, we called Platinum Air Heating & Cooling, and are so, so happy that we did. They changed a capacitor and got the A/C going, providing relief from the heat for under $300, and said they believed the existing A/C unit has another 5 years of service in it, very welcome news.

We had a great experience with Frank's Cooling & Heating!…read more Frank Jr. was our technician, and he did an outstanding job installing our new Bosch heat pump. He also rebuilt our heater closet and completed all of the electrical work with excellent craftsmanship. The installation was clean, professional, and everything was done right the first time. The new Bosch unit looks great and has been working perfectly. Frank Jr. was knowledgeable, professional, and took the time to make sure everything was completed to a high standard. We couldn't be happier with the results and would highly recommend this company to anyone looking for quality HVAC installation and service.

My name is Joe Bushelman . We had an ac unit that was going oUt and the warranty company had…read moreFrank Cooling and Heating come out to look at the unit. Tony and Frank made sure everything worked. They came out 3 times to fix things - ALL WITHIN AN HOUR OR T WO OF US CALLING - . They are ,excellent at what they do, professional courteous, and make time for you when its an emergency. Not only do they fix things but they fix things right,and they explain what is going on. They are an amazing company. I HIGHLY HIGHLY RECOMMEND THEM! IT IS THE BEST COOLING COMPANY WE HAVE EVER SEEN! JOE BUSHELMAN joe.bushelman@cru.org

Brandon was responsive and knowledgeable. He gave me several different options with a variety of…read moreprice points and quality to fit my budget too. Once we decided on a plan he was able to install the units very quickly and did a professional and thorough job. He completed the minor installation details and even cleaned everything up and demonstrated the proper use of the mini split units for me. I highly recommend Arctic Cowboy for a professional installation and budget friendly options.

The best customer service you will find for your Air Conditioning problems…read more Brandon and Kelly don't over-sell or up-sell, they just honestly share the results of their analasys to help the cudtomer make an intelligent informed decision re: repair or replace. I would never consider calling anyone else for AC service. These Folks offer it all: QUICK RESPONSE, GREAT SERVICE, COMPETATIVE PRICING AND NATIONAL BRAND PARTS. BUY HERE !!!!

Extremely happy with Orozco Brothers service today. Dan and Gabe were responsive and got our AC up…read moreand running on one of the hottest days of the year. They helped educate me on how to trouble shoot and get an understanding of our problem.

I do not understand what has happen to this company. They installed our AC unit 3 years ago and we…read morehad a great experience. We started having problems with our AC in June and since they installed the unit we were wondering if this would still be under a warranty. They came out and allegedly fixed the problem but the service repair person did not even discuss this with us prior to fixing, we were just sent a bill a few days later. We started having the same problem again, I called, text, emailed and no replies to any of my polite requests to come look at our AC again. So incredibly disappointed and we have never been ghosted by a company before.

The Tech noted some cracking in the polymer coating on my flat roof while checking my…read more A/C, and advised me to call the roofing contractor for repair (we did! I am unable to personally reach the roof), so he performed not only the tuneup on my A/C, but saved my interior from rain damage. He also came into the house to measure air flow from that unit.

In the past Vail Heating & Cooling used to be a good company. We have bought 5 units from them over…read morethe years. But they are now very customer unfriendly and unresponsive. We have now been without AC for 4 days. We have contacted them numerous times, as our units should still be under warranty. They have not even bothered to return any of our calls. We are senior citizens, and the temperature is well over 100 degrees daily. We think that their owner, Juan Castillo, should be made aware of this. We can't believe how much the company has deteriorated.

I was amazed at how quickly they answered my query and sent someone out in a matter of hours even…read morethough it was late in the day! Then I felt very at ease with the tech and his reliability. I would definitely call them again if the need arises.

Considering the weather is tracking to be in the triple digits, I wanted to do preventative…read moremaintenance. Todd came out within the time window we discussed. After is assessment he was transparent about what could be held off on but what also may need to be replaced sooner versus later (my unit is a little on the older side). There was no push to make a decision after the quote but he did let me know I was free to ask questions. :) I highly recommend this small business if you want good, honest work.

Still the best in town. Unit stopped working very late in the work day, called, they would send…read moresomeone over the next morning which is normal and usually fine, but I smelled burnt metal and told them I was nervous about that. They sent someone over that night to check things out. Ordered parts and up and running in a few days. THE best place there is, no upselling, friendly and efficient as always. Thank you this time to the owner Jim, and to Crystal, Faith and Soop.

Required several callbacks on improper installs. I ended up fixing things myself. Rip off charges…read moreand refused to document hours worked. I would recommend only to people I hate.