13 years we have been using this family business, 13 years our family has made so many memories using their jumpers. Today for the first time the pick up didn't go great. Our backyard has a lot of dirt unfortunately. So our jumper did get dirt on it. When communicating with his wife (who has always been so sweet) I stated I would send my son out to collect the deposit. I then get picture which I will attach stating our dogs, who have been put away for two days now, left paw prints ALL OVER the jumper. The husband calls me and tells me to go outside to see it. I go outside because I'd like to see what he sees because I'd like to apologize if I saw them. He already is angry and tells me to look. I see one paw print and tell him I'm sorry this has never happened before. And he tells me he's never renting to me again I told him has this ever happened before he then says "no it hasn't" my husband comes out to defuse the situation. He hands my husband the deposit and says "we are never renting to you again" my husband says "no we are sorry it's never happened before." Instead of being a grown adult he goes ip to my husband and says "I'll take the deposits back then" I stopped my husband and told him no. We can rent else where. As much as the wife says they treat their customers like family, he does not. He can care less who he loses. I'm so sorry to the wife and the sons they have always been so sweet. I'm sorry for the one paw print and the dirt on this jumper. I wish your husband went about this a different way. You can see one print the rest was from deflating the jumper and getting wet from our sprinklers. Giving back the jumper like this isn't the best. But this was a new location we tried in our yard and it got dirty. I'm writing this review more so about the anger I witnessed today. But it seems he's like this a lot. read more

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Would never rent from this company again. The owner is extremely rude and unprofessional. Would not recommend them to anyone. The husband does not know how to talk to people. Sad rented from them from years for parties and different events. But this recent experience has been the worst. Will be letting my family and friends know to look elsewhere for a jumper service. read more

I love this company, they are so nice to my family. Michelle and her husband were really respectful, family business cause their kids are working. That is good parenting making their kids work so they know the definition of hard work. There not like those kids who just sit around all day and not work no these kids work hard, and I know they get paid for their hard work read more

Serrano Jumpers - My skys - Party Equipment Rentals Near Me - Ontario, California

When contacting Serrano jumpers, I initially spoke with Michele and she was very helpful and kind. I kept adding to my order and she was more than willing to accommodate me. They, by the way, were the only people open on New Year's Day so I was very grateful for that. When dropping off the jumper, I asked if they could move it back and the older gentleman didn't seem to like that. He had an attitude and even made a grunting sound which i found very rude. After reading some of the reviews, it seems as though this a norm for him. Second complaint and probably why i won't rent with them again is because they put the tables, chairs, and heaters in the front and when i asked to move them to the backyard, they said they only put it in a secure location. Not quite sure what that means, because they put the jumper in the back so why not everything else. I'm assuming it's because it's more work for them. In setting up a party, there's already so much to do so moving 50 chairs, heaters, and 8 tables isn't ideal after everything else I had to get ready. This is the first company that has done that so it definitely threw me off. And it had nothing to do with pets because I have none. The kids were sweet and the girl who handled the paperwork was very professional. If the gentleman was more kind and if they were to put the rentals closer to where it would be setup, then they really would be perfect. Unfortunately, that wasn't the case. read more

Serranos party rentals was a hit for my sons 4th birthday party. Michele was easy to work with and very kind. They provided a jumper, canopy, tables, and chairs for a very reasonable price. Pickup and drop off were seamless and right on time with courtesy text messages for planning and ETAs provided. I highly recommend booking them for any event or party rentals needed. I will definitely be calling again for all future events. read more

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This company and family are amazing. They kept in communication with me leading up to the party. They had the perfect sized jumper for my 2 year old and his friends. Delivery and pick up were right on time. Very affordable, professional, and fun. Highly recommend read more

Serrano Jumpers - Toddler jumper slide combo - Party Equipment Rentals Near Me - Ontario, California

Unfortunately, the driver was rather rude and aggressive. We just asked one question, and he snapped back at us. It does not appear to us that he treats other people on his team right either. The jumper was okay overall, but the hose for the waterslide was not working properly and ultimately fell out. Because the driver acted aggressively upon drop-off, we did not mention this to them worrying about this guy's reaction. This encounter certainly left a bad impression and taste. I hate to leave negative reviews for small businesses, but this time I felt compelled because I don't want to be yelled at in front of my family by a vendor. It is really unfortunate. read more

Very nice jumper. We rented the obstacle course and the kids loved it. Delivery and pickup both went well. We've rented multiple times and have always been happy with the service and delivery read more

Love this jumper business. We have been renting from them over 5yrs. We rent from them 2-3x a year and they have never let us down. The family is always on time and they all work hard as a team. Thank you Serrano!! read more

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Have used Serrano Jumpers for two birthday events and both times have had great service from Michele, and her family. Drop off and set up is fast and pick up is really convenient as they accommodated to my schedule. Would recommend! Thank you again! read more

Serrano Jumpers is honestly the pest thing you can pick their customer service it great Michelle is so nice and their always on time and their equipment is magnificent. read more

Michele and her family were very professional and everything went so smoothly from booking to delivery and pick up. I highly recommend them for your next party! read more

We absolutely love working with Michelle and her family. Their prices on all their rentals are super reasonable and in great condition. They are always on time and the most friendly people we've ever worked with in this industry. We always use them for our parties and we recommend them to everyone. read more

Serrano Jumpers - My son at his birthday party loving the water slide. - Party Equipment Rentals Near Me - Ontario, California

I would give zero if I could they were very rude to my mother especially the older dude when they came to pick up the jumpers I do not recommend at all there is way cheaper and way better service elsewhere and they even went as far to steal my kids little cars I bought for his birthday NEVER AGAIN IF YOU VALUE GREAT CUSTOMER SERVICE DONT RENT FROM THEM read more

Great price for Jumper! We ordered the water slide jumper for the whole weekend and our kids loved it. They put a tarp down before the jumper went on it and that helped so our grass was not completely flooded. They were prompt with deceiver and pick up and had great communication. We will definitely use them again! Thank you! read more

So thankful that I found Michele & her family. Used her last year for my daughters 1st birthday for a water slide.. This year they added canopies which is amazing! Was able to get tables,jumper, & a canopy for an amazing price!! Definitely recommend for any parties. Thank you Michele!! read more

Serrano Jumpers - Unicorn Jumper - Party Equipment Rentals Near Me - Ontario, California

I had a great experience with Serrano Jumpers for my daughters 1st birthday party. Family owned and operated business. Very polite, punctual and professional. I was very pleased with their services as well as reasonable prices. Thank you Serrano Jumpers you made throwing my daughters 1st birthday that less stressful lol. I will definitely be using you guys again and recommending you to all my friends and family. read more

Serrano Jumpers - My baby girls 1st Birthday, Thanks Serrano Jumpers - Party Equipment Rentals Near Me - Ontario, California

I am having a really hard time doing this review as we have used Serrano Jumpers in the past, my parents have used them, and some of our friends too due to us referring them. Michelle has always been very courteous and professional and the children so polite, helpful and professional. We did have a friend share with us that they had such an awful experience with the man (assuming is the husband) being rude and unprofessional. I thought it may have been an isolated incident or maybe just having a bad day that. Unfortunately, WE had that experience yesterday and after reading the reviews looks like this man is rude and unprofessional. The moment he showed up he already had an attitude and his demeanor looked like he was irritated and just upset. His appearance, tone, attitude, just everything was off from the start. My husband was the first to greet him and I could hear from my room the tone in his voice. I went outside to make sure it was placed in correct way (unfortunately my husband had told him to put it in a way that didn't fit right). I politely asked if it could be moved back because the blue tarp was touching the wall, so to me it seemed as the pool would be up against the wall. In a condescending tone and attitude he tells me the jumper is size of the blue tarp. It took several going back and forth until he pointed out there are 2 tarps so there would be extra space. Again, talking to us in a rude tone and attitude as if we should have known what he meant or was talking about the entire time. My husband and I then realized after he pointed the blue tarp issue that the best would be to move it back a little more. He responded in such a rude way, even my husband offered to help pull the tarp back yet he continued to raise his voice and talk to us in the tone and attitude. The jumper hadn't been set up yet, it was just a matter of pulling back the tarps which again my husband offered to help and he told my husband no that he could do it. When I called him out on his attitude he then threatened to pack up the jumper and leave which I had no problem with at this point and asked for my money back! My husband talked him into leaving the jumper. I am so disappointed on how unprofessional, rude, and just awful representation of his business he displayed! He even was going off on his children! Meanwhile the children were so sweet and professional, especially the eldest daughter even after the way he was talking to them too.Whatever issues he had that morning should had been left at home. So sad that this man has caused and will probably continue to cost them to loose customers! Michelle and children you all have been great! read more

I rented with Serrano this past weekend and was disappointed in their customer service skills. They were on time, chairs, tables, jumper and tent all clean and in good condition but the gentleman who was with Michelle was super rude. In their txt msg confirmation they stated they would deliver The chairs and tables in the first secure area. To me this didn't mean right in my walkway after my first gate. I proceeded to ask him if he could just drop them off a little bit further which would have only been 4 to 6 more steps. He stated that that was against their company policy and if it was only 4 to 6 steps I could move them myself. As a customer paying for a specific service I figured he would have accommodated that for me. I was not asking for a set up or for him to deliver them across my yard. But he insisted and argued with me for over five minutes on why he couldn't do it. He told me he didn't need to service me and proceeded to start heading out. My husband insisted we continued with the delivery as he didn't think it was possible to find someone else overnight but with the number of Jumper and rental services within Ontario and Pomona I'm sure we could have found somebody else. Needless to say I will not be contacting them again in the future read more

Serrano Jumpers - Where they dropped. - Party Equipment Rentals Near Me - Ontario, California

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They saved my granddaughter Birthday !! Our jumper guy blew me off and didn't show up!! I called them last minute and they saved the day!! You guys are awesome. Thank you so much !! read more

I ordered a jumper with attached slide a week before my sons bday a few days before a received a confirmation text to confirm delivery & the morning of I got a text of time of arrival. The people Who delivered it and set it up where very nice & professional. My son was so happy with the jumper I will most definitely use Serrano jumpers again! read more

I realized that I've never done a review and have used this company many times for my daughters birthday party's and they have never disappointed!!! I refuse to go elsewhere! Very sweet family and so happy I found them! read more

Great prices and great service is all I can say. Very easy to communicate with and they had the specific color jumper I wanted for my sons Blue Angels themed birthday party. They set up the jumper in no time and take it down just as fast. Very easy and simple transaction :) read more

Clean jumpers every time! This is by far our favorite place for party rentals. Owners are friendly, on time, and send texts to keep you posted. They make renting party stuff super easy and convenient. I will definitely keep recommending them to all of my friends and family. read more

Great family owned business have rented jumpers from them more than once. They are always on time ! They confirm with you ! Michele is absolutely incredible ..recommend them to anyone read more

Michelle is very nice and has great customer service but the guy with her who I'm assuming is her husband is extremely rude! It's almost as if you hiring them is an inconvenience to him. Really bad attitude! I will never use them again. read more

Awesome service. Clean equipment and great pricing. Very professional-- but a family affair which was GREAT to see. Communication was clear and pick up/ delivery was a breeze. We will definitely be using Serrano Jumpers in the future and will recommend them to friends and family :) read more

If I could give them a 0 I would. Horrible customer service I had a jumper rental and I was in front of my house decorating and waiting for their arrival which never came. My phone didn't ring and I didn't hear them call so they canceled my order. I did make a mistake by not being attentive to my phone but I thought they were running behind as things happen. Once I checked my phone I found they had canceled my order. They went to the wrong house and I called to try to communicate with them because my daughter really wanted a jumper but they refused to answer me so my boyfriend called. The women on the phone kept saying they went to the house that had not access and couldn't deliver but that was not my address! The house they went to was an entirely different address if they took the time to look to their right they would have seen my address on the mailboxes further up from where they were. The husband told my boyfriend in a rude manner that they went to the house that gps told the which didn't match our address as our home is a new home. The husband refused to deliver my order and assist me. Clearly they have no customer service skills and don't believe in keeping their business name clean. Never going to be using them again and I will tell everyone about their poor service. Also people make mistakes I get that I didn't answer my phone but to refuse to deliver and make my daughter cry on her birthday is not okay. Next time show some compassion and empathy for people and try to make it right especially when you know how stressful party planning is. read more

Very professional and reasonable. Used them back in October and was very pleased. They were accommodating to me and here at the time they said. Will be using again!!! read more

Price,service was very good. Made my kids happy then ever with early drop off time. Thanks serrano.

I have use this company several times before. Unfortunately there was a misunderstanding and they chose to cancel my order. I believe they did it to try and leave me stranded. Little do they realize these jumper companies are a dime a dozen I actually found one cheaper than them last minute. I have always written a check to this company and randomly they decide not to take them any longer. I told them going forward I may have to find another company, apparently they took that as a cancellation. After questioning why they were not there at their appointment time Michelle Serano got extremely rude blaming me! Cash companies are usually companies doing shady things! No business ethic. They claim I have not used them previous... that shows how "great" they treat their customers they don't have records. Or could that be because they don't operate a business and pay taxes and keep proper records. Check their insurance and business licenses in each city. read more