So a few weeks ago a defended this place because I actually thought people were being hard on the comments,. I decided to give it a try, why????? Because a good friend of mine said she applied for a manager position and was excited and said to me if I could go dined at Sergios and give her my opinion on the service, food and ambiance.
I got there and host was ok, not welcoming, but ok.
Table for two please.
Walked to table as she only chatted in Spanish to coworkers, rather them talking to me on the way to table. BTW, I speak Spanish.
Put menu on table and walked away.....
Waited while they all seemed to be having an interesting conversation among themselves as to no care about costumers. I understand if it was busy, but it clearly wasn't. The waitress took our complete order, waited for our drinks 10 minutes passed, ok no problem. Finally got our drinks kind of watery but didn't complain. Got our food 35 minutes later and it was Luke warm. Are you serious????? Warm food??? Whatever I was here on a mission for a friend who possibly may be the manager, so I'll just let her know what service is like and food and blah, blah, blah. Ps, no one came to ask how was my food, or could care less because again the conversation among themselves had to be really good. We flagged the server and waived for the check, for check arrived and was placed on table and plates were not removed...We paid, left a tip and walked passed the host stand but no good bye or come back again or thank you for coming to Sergios.
Goodness, I spoke to my friend to let her know so she can at least bring some of her excellent costumer service skills in, for I can now see why some people put negative comments, for they are not Just comments , these are actual negative dining experience that one should not have to go through specially when we are paying costumers. Moving forward she didn't get the job or a cortesy call back not even an e-mail and that is such a shame because she really is a great MANAGERS, I know she worked with me.
I thought we'll if the owners don't show respect to candidates they interview with a simple email or call, then why would the staff do any better????? It all starts from higher to lows.
JMO!!!!
So Dear Sergios,
Although you have been in business for many years doesn't mean anything. The.competition is expanding, with a.broad menu, New ideas, younger crowds and so on, their are so many restaurants opening with great concepts that it will eventually affect your business in the near future and unless you start providing the basic which is simple good quality of food, great service and a welcome feeling, you will eventually end up like other restaurant that have lost and continue to loose and struggle to maintain open.
I tried it, I hated it and I pass.
Will I recommended??? NO.
Positive note.....place looks nice. read more