This is by far the best place for pedicures! All staff is very friendly. Salon is clean. They are always able to get me in quickly and are accommodating. Highly recommend. read more

I saw Serenity had reopened and I had some time for a pedicure. I had stopped going due to the rudeness of staff and poor pedicures I got. I am so happy I gave them another try. My pedicure was amazing and very affordable. read more

Best nail salon in Walla Walla. I have been consistently going to this salon for over a year and it is by far my favorite. All of the staff are so welcoming and provide an excellent service every time. read more

I scheduled an appointment for a pedicure and was seated in my chair right away. No waiting. Kim did my pedicure and she was fantastic. Very understanding of my ticklish feet! read more

Best pedicure that I've ever had in Walla Walla. Plenty of parking and the prices are reasonable. Definitely my new spot

Wonderful experience. My pedi looks great! Loved the stone massage! Would recommend!

Sonny the new manager and his wife give the best pedicures and do the best job with any sort of nails full sets, fills, gel, designs! I highly recommend coming to this relaxing caring, experience read more

Gel mani and regular pedi. By the time I returned home my very sloppy toes and completely smudged as though a child had painted them. I have cuts along my cuticles. Rough service. Rude clientele that were yelling, talking loudly on calls and being generally disruptive and classless. $90 later, I have a terrible pedicure, manicure, cuts and I am disgusted by the entire experience. I have never had such an unprofessional mani/pedi experience. read more

Serenity Salon & Spa - Waxing Near Me - Walla Walla, Washington

Lady took me straight to the back to get an eyebrow wax. I was impressed with the speediness until I saw the results... She missed hairs everywhere, even after tweezing. Did nothing to prep my skin or any after care. I knew the wax should have been more painful than it was. It didn't hurt because it wasn't doing anything! Also, she left wax on the sides of my face. read more

Serenity Salon & Spa - Finished eyebrows after wax... - Waxing Near Me - Walla Walla, Washington

My friend and I came in for mani/pedis today. She had an appointment and I didn't. Jimmy did my gel mani and regular pedi happily without an appointment. The staff was welcoming and friendly. The Deluxe pedicure was more than I expected, jimmy and the other gentleman both spent a lot of time with massaging and scrubbing. Really surprised by the bad reviews, I'll definitely come back. read more

Serenity Salon & Spa - Gel mani - Waxing Near Me - Walla Walla, Washington

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Went in for a spray tan and I have never got one before. The lady showed me how to do it then after she left it sprayed me once only for my front and I was wanting to do two coats so she told me to wait 5 minutes and do it again. So I wait for 30 mins she never checked on me or helped as it only sprayed me once for 4 seconds probably. Then a guy comes in and trys to reset it and couldn't get it to turn on. So I'm standing in there waiting and I just say screw it and walk out and the lady forgets about me and is doing some ladys nails and say oh its not working today. Waste of time and they were rude! Will not go back. read more

DO NOT COME HERE I had called to ask how much a gel polish change is they said it was 25 dollars I made my husband who was tired from work drive me all the way there then when I finally get there two men looked at me up and down and told me that it wasnt gonna be 25 anymore but 30 dollars. Dont waste your time with such a ratchet nail salon theres a million salons here in walla who respect there customers and honour there word. First and last time I ever go here. If i can give this place 0 stars I would. read more

Ohhhhhh my gooodnesssss! I LOVE LOVE this place. My first pink and white ombré and I can just say, Paul NAILED IT! They're beautiful and I am absolutely obsessed. If you're a girl who gets their nails done regularly, you understand the struggle of having to put your hopes in a new salon. But I can say with confidence that I recommend this salon. Paul thank you so much for taking your time, being detailed oriented and listening to my requests. I love my nails. read more

Serenity Salon & Spa - Waxing Near Me - Walla Walla, Washington

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Good service. Got acrylics and it went by very quick. The gel polish itself is a little bumpy and a think coat. The sides of the nails turned out a little bumpy but i was able to fix that myself with a file. read more

Serenity Salon & Spa - Nails - Waxing Near Me - Walla Walla, Washington

It was horrible the guy I got was very nice while my uncle was in the store but as soon as he went and sat in the car he was so rude to me and my cousin and yelled at me for being on my phone and he did the wrong colors and when I tried to say something he got super mad never going back again the nails turned out ok but not worth going back for the horrible customer service read more

I got a "deluxe" pedicure. First, too expensive. Not worth the $40 for a quick sugar scrub and some lotion, which is apparently considered an extravagance above the standard trim and polish. The tech was very rude - I don't think I got a hello or goodbye. At the end he just got up and left. No foam dividers, no dryer, no "thank you for coming," - he just silently got up and walked away. The person I was with didn't even get the deluxe pedi she paid for, he just trimmed and polished her nails without even the heel and toe buffing included in the basic. And the whole time both of our techs plus about 7 who were just lounging around and eating corn were watching a women's soccer match instead of at least pretending to look at our feet. Would not recommend. read more

Im am súper unhappy with how my nails turned out. I requested a 10:30AM appointment and they didn't not attend me until nearly 12PM, my good friend was there and she was also unhappy with how they removed her nail polish, it was running all down thru her fingers, my nail tech got mad and rolled his eyes at me when I asked him for pink glitter when he insisted silver was fine. Who's paying! Me or you?? Also when he finished the last coat of clear gel over the glitter, it was still grainy and he applied another coat super sloppy. I understand when you are rushed you tend to want to get to the next person quickly, but don't schedule so many people if you can't handle them all at once read more

Serenity Salon & Spa - Sloppy clear gel - Waxing Near Me - Walla Walla, Washington

Don didn't ask if I wanted my toes cut, I didn't I had pre cut them purposely. Then cut them too short. Didn't talk to me at all . He used the sugar scrub and scrubbed so hard when he sprayed the alcohol after the gel polish it burned my legs . Then when all was done he couldn't wait til I got up to spray the cleaning solution on the chair which made me cough . Definitely would not recommend it here worse 100$ ive spent . Go to tri cities . read more

This was easily the worst experience my fiancé has ever had with her nails. First they make me wait 20 min past my scheduled appointment, then they forget that I also had an appointment until 45 min later so I just told them not to worry about me. She got the dip powder nails. The shape was horrible, they layered it on so thick some nails actually cracked and started falling off after a week. Others started peeling off the nail, leaving her nails brittle and thin. Never worked on the cuticles so right out of the salon they looked a week old. They were lumpy and just bad. Overpriced even if it was done well. Don't go here. read more

I came here in the first place because the last time I did, the lady did my nails and was super friendly and nice. This last time was horrible. The man named Don gave me a manicure and he was SUPER unfriendly and rude. Gave me nasty looks too. I went pay and I gave him a small tip since he was rude in the first place. And to top it off, this man looked at me and said "That's all?" AND DELETED THE TIP!! How rude!! NEVER COMING BACK! I've never been treated that bad at a nail salon before. read more

My friend and I went in and had mani/pedis. The service was marginal and both our nails look like a small child could have done them as part of an art project! Paint coming off or chunky in spots. More expensive than other places but open Sunday so we went. Not going back! read more

Easily the worst nails I have ever had done. I got them done for a wedding and was so excited and the lady along with all of the workers were so rude. The lady I had was not gentle and rushed my nails so much so the acrylic didn't even fit my real nail size and the design I got was horrendous. When I asked for them to be fixed they not only were rude but they yelled at me for asking. Will not be going back and will not be recommending this place to anyone. read more

Serenity Salon & Spa - None fit my real nail and that design is supposed to be an M. - Waxing Near Me - Walla Walla, Washington

The owners are very rude and use profanity with other business in customer service jobs. they are not a kind business.

The man was very rude. Told us to came back at a specific time, when we returned he was arguing saying that he did not agree to the services we had asked for earlier in the day. It was odd and bad costumer service. read more

Don was rude. He snapped at me for using my cell phone and so I put it away. Don then pulled out his own cell phone and started playing with his phone. He was very rude when I would switch my hands using the nail dryer after the dry cycle would finish. He snapped at me again saying that I should just let him decide when to switch my hands. He seemed so surprised and perturbed when I wouldn't tip him for rude bad service. And yes he does speak English. HA! Not interested in more bad service. I DO NOT RECOMMEND. read more

First in for most I was satisfied with the job that Don did on my nails, however his personality left something to be desired he continued to huff and puff with frustration while doing my nails without any explanation pulling my arm towards him and then pushing back I was not sure what was happening I kept asking him if something was wrong but he would not answer, then a woman that was working there informed me that he didn't speak any English I asked her if there was something wrong but she said no. I told her that he was huffing and puffing and give them in the impression that something was wrong. When he was all done with my nails he applied the oil to massage into my cuticles before washing my hands and he clearly said to me you can head over to the sink and wash your hands now! What? So I said you do speak English after all. Again he did not answer I found it very frustrating that he could not even have the basic tongue to say hello, he never spoke to me once, until he did. Also the choices of gel polish was very limited to a small book when I asked if I could have chunky glitter put on top the answer was no very limited to choices. read more

3-stars, but an extra one for Johnny. Came with two friends to get mani-pedis for a wedding. Luck of the draw, I got Johnny who was amazing. Very thorough, detail oriented and pleasant. Wish I could be a regular of his. My nails looked great! My girlfriends were not so lucky: Visible frustration by their techs on the condition of their feet and nails, leading to disinterested, sloppy polish jobs on them both. I tipped generously but later learned I'd been overcharged $15 on the bill for the three of us. read more

I have gone here for the past three years every single tech is amazing! They are all super friendly and I have enjoyed my time here. Thank you serenity for making me feel at home and always making time for me. read more

Serenity Salon & Spa - Waxing Near Me - Walla Walla, Washington

Please do not go here! I am elderly and Don actually pulled and pulled on my hands and arms through the COVID shield. He was so rough on me. Never talked just yanked me!!!! read more

Worst spa I've ever gone too. I normally don't write reviews but I need to save the men/women of Walla Walla from this poor service. They add extra charges, my nails were uneven, and their was paint all over my toes. They don't have good customer service and they have bad attitudes. The first time I went to get 1 of my gel acrylic nails fixed. They didn't have my color so they charged me a color change and extra for the "special" color. Then charged me 35$ (when it should be 5$ fix nail and 10-15$ color change) Then second time my mom and I got the 30$ pedicure each and my big toe nails were both slanted (rather than straight across) and they charged us 80$ instead of 60$. I will never go here again. read more

This was a nearly abusive nail tech guy. He did my daughters nails 2 weeks ago and treated her horribly. Among the list of nasty behavioral things he did was yanking her chair forward and shushing her as she chatted with a friend, he told her that her choice of flower to paint on her nail was "not pretty", he thumped her hand as he did her nails if he didn't like how she was holding her hand, he literally made her cry after she left the salon. This guy should never be allowed to touch a woman's nails again. If I could give minus stars I would. read more

Had my nails done here yesterday and it was horrendous ...I asked the man to do them coffin shaped and he did them like great big raised cats claws Square and awful !!...in fact the next day I've had to take my own electric file and try and file them down the man was rude and horrible also. read more

When I got my pedicure, the water was steaming and so hot that I couldn't even try to put my feet in the water. The man (who was working on my friend first) seemed very annoyed and sprayed cold water for 2 seconds before wanting me to put my feet in again. I told him that it was too hot and he told me to just keep my feet out instead of just refilling the tub with cooler water. The entire time he seemed extremely irritated and my feet were so sensitive from the hot water that the rest of the pedicure was painful. read more

Super disappointed with my service here. Nail polish was fine, but the service is below average. I was cut twice while getting a manicure. The lady was rushing and cut my cuticles very short causing them to bleed. The lady doing my nails even saw what she did and didn't say anything. She continued with the manicure anyways and ignored the fact that I was bleeding... super unsanitary! read more

Terrible customer service!!! The guys were rude and rushing on my nails. He (Johnny) left my toenails crooked and my nails streaky.

Worst experience today! I guess at this place it's not okay to tell them exactly what you do and dont like. I went in for a fill, I asked for a black color with gold sparkles. Jimmy, who I had gone with. Got really aggressive and upset once I told him I didn't like the way the sparkles were looking. I kindly asked if he can just take them off and if he can just do all of my nails black, since he had only done two fingers on each hand with sparkles. He then tells me "so first said you wanted sparkles and now you don't want them, ugh!" He started grabbing everything aggressively, he kept mumbling to himself, and to the nail tech next to him. He then tells me "look now all your nails are ruined" with a nasty attitude, so i told him I didnt want him to continue that I'd go somewhere else. Still got charged $40, walked out with really bad nails. read more

I WAS a regular customer up until today. The nail tech "Don" that was helping me was rude and clearly didn't know what he was doing. I went in for a fill and I always get a blended French tip, well it didn't look too blended because he had no clue how to blend the two colors. When I asked him to fix it he said he couldn't do it so instead I went with Lynn and she fixed it without a problem. On top of that he told me next time I went in I needed to ask for Lynn since she was cheaper smh! I usually pay $60 for my nails but after the experience I had today with him I will no longer give Serenity day & spa my money as they don't how to treat their customers. read more

I have been looking for a nail salon that could fix a terrible dip powder job from another salon in town. I thought that this would be a good salon however, for the first time in my life, I was kicked out of a business. I made an appointment, arrived on time, said hello and was greeted with grunts, pointed to a chair and I put my purse and hat and gloves on a stool next to the table. There was only 1 other customer while I was there but when I asked if I could put my things somewhere other than the floor, I was told no. I had to use the floor. The man started removing my existing varnish and I asked for a towel to put on the table top and he glared at me, walked away muttering something under his breath that probably wasn't a compliment, and then threw a washcloth at me. He then brought a bowl of acetone and wanted me to put my hands in to soak for 15 minutes. This is not legal, it is unhealthy and very dangerous. I asked him if there was a problem since this is not the way my nail salon in Edmonds does it. The other woman who I think must run the salon and speaks better English said to put my hands in there. I said that the fumes are burning my throat but I did and he threw the washcloth over my hands. I finally had to take them out because I couldn't stand it any more and wiped my hands on the washcloth which left polish smeared on my hands. At that point the woman told me that if I'm not happy I need to go somewhere else where I will be happy because she doesn't want any problems. I had to leave with rough half removed polish and polish smeared all over my hands. Don't bother coming here, I wonder if this is a legit business or a front for something. read more

I was getting a pedicure and the man, I think the owner cut my toe. He acted like he didn't notice. When I said something he acted like I cut my own toe. No apology or anything. He tried to use nail glue to close the cut. I would like to give this place negative stars. He wouldn't even give me a discount for cutting me. read more

Bought a tanning package that was reasonable but the owner was very abrupt. You are expected to clean your own bed and set your own timer. While your tanning you get to smell nail polish fumes, so much that it would give me a headache. The owner also cut down one of the other tanning salons in town which is not cool. I could not finish my package because the fumes where so strong, I went to the competitor, paid more but enjoy the experience more. read more