Very high quality massage by Coco. Communication is strictly by translation app as she is Asian and speaks very little English. I will be back! read more

Was a excellent service, we definitely are coming back. My dad, son and me are satisfied with the service are feel like a new. Thank you read more

I was pretty surprised when I called on a Saturday and had no problem getting in right away. I was nervous that the ready availability may have been an ominous sign but couldn't have been more wrong. The service was great. My masseur NIna greeted me with a very pleasant demeanor. I was pleased with the appearance of the establishment. The general ambiance was soothing and relaxing. My massage was the best I have had in a long time. I got the deep tissue massage & didn't walk out feeling like I just got my butt kicked. NIna applied just the right amount of pressure for my preferences. For a reasonable price, I walked out feeling like a million bucks. I give Serenity Massage a 10 out of 10. read more

This place used to be solid. It's gone downhill quickly. Took them over 5 minutes to figure out how to charge my card and once the massages started repeatedly cough, sneezed and burped during the entire massage. On top of it, by far the worst massage I've ever received. Constantly hitting my spine and bones. At the end even had the audacity to ask for a tip. Avoid this place at all costs now. read more

I'm done with Serenity and I'm switching to massage therapists who are conversational in English. It's a problem when the customer wants to say something about the massage he's paying for but the therapist can barely understand a word of English. I'm curious why are most of the massage therapists in Tacoma are Asian and can't speak our English well. read more

I've been to massage parlors, salon, clinics all over the world, but a lot more here since back surgery 12 years ago. I have had good massages, bad, and then just so so. I find myself dissappointed so often, unfortunately when the masseuse is very skilled at certain techniques and are just hitting the spots perfect then other areas are less attentive and skilled and you leave somewhat unsatisfied. My legs feel great and lower back ok but upper back and shoulder i can't even feel the difference. You get the idea I'm sure. I took a new position that requires me to be on my feet a lot and sit in a unergonomic chair. I left work late around 9pm, I really needed a massage, but who is open that late? I looked online and nothing, but one of my staff said there are supposed to be some legit places on Backpage that aren't into the hanky panky stuff. Desperate, I looked online, found this place close y off Tacoma Mall Blvd, called them, she said come by. Wow was I surprised at the massage! It was really good. I left happy. So the other night I thought I'd try them again. Even better! The owner told me she has a new girl she wanted a honest opinion of. I don't think I've had better here in the States. Honestly. Even better it was only $60 for the entire hour. I felt great leaving, slept like a baby, but the next day my energy was better and most of my tension and stress were gone. I'll be a regular. It's right next to Lovers package on Tacoma Mall Blvd asbout a block south of Hooters. read more

I almost hate submitting a review because more people will patronize this great therapeutic massage spa. It won't be my little secret. All of the therapists are professional and strive to make you feel relaxed. I have my favorite, but they are all good and I do not mind switching around. Regardless of the time of day, and after many hours on the job, they greet you with a smile and always make you feel special. Also, they are straight up honest. I left my credit card there once and they found it, secured it until I could retrieve it. No unauthorized charges. read more

It's a nice place for massage and the rates are more reasonable than going to an independent massage therapist. I think the type of massage they offer is "chinese massage" but it is just as effective as normal ( swedish ) massage without the letters at the end of a practitioner's name. read more

Amazing massage, professional staff, so kind. I highly recommend. I got the combo and the lady I got, it was almost like she knew where my problem areas were and worked on them. I will definitely be back. Thank you! read more

GET THE 4 HAND MASSAGE! I felt like a god damn QUEEEN! First off I was able to walk right in with no appointment. The massage was absolutely fabulous, I left feeling incredibly relaxed and happy. I thought the massage was over and I was happy, but THEN they told me to flip over and there was MORE! I loved how they stretched me at the end after relaxing all my muscles. I don't leave reviews, but I had to leave this one. And ya can't beat the price. I didn't catch her name but the lady working the front desk who also massaged me was the sweetest. Ten thumbs up read more

Not happy. Called earlier today to see if they could accommodate a couple's massage. It rang off the hook. Got a call back 5 mins later saying she got a missed call from me. I said I wanted to book and she said, "Hold on, please. What time?" So I thought she was telling someone else to hold on and me asking me what time. I said around 4:45 or 5pm-ish. She said, "Hold on. What time?" I repeated. She said, "I'm on another line. Please wait." So I waited...then she says, "Hello? What time did you say?" I said, "I don't know if you're talking to me or the other line." She says, "Sorry. I have an employee with an emergency. Please hold. What time did you want to come in?" Omg. I say, "Who, me?" She says, "Yes." I repeat..again. She finally books it. Thirty minutes later she texts me, "See you two at 5pm for 90-minute massage". It only kind of bothered me that I had not opted in to receive texts from this business because at this point I was more happy about getting a confirmation after the confusing phone call. We show up at 4:55 and a woman pops out from the back and says, "Did you call?" I said yes, that I had a confirmation text for our 5pm appt. She disappears to the back for a few mins and then comes out and says it will be a 30-minute wait! We both looked at each other and I said, "We can't wait. Our appointment is now and we have dinner plans." We got up to leave and she offered $10 off the service. Nope. Not worth waiting a third of our appt time to start our Friday date night. So we left. Would NOT recommend. Had it been a 30-minute wait in even a remotely nice waiting area, I would have considered it. But it's a poorly lit, seedy front room with an old 80s fabric couch. Nah, I'm good. read more

I got referred by my friend who tried this SPA before. Called in to made an full-body massage appointment. I like strongly deeply massage, and I would like to say WOW the lady gave me a thorough entirely amazing deep massage! Will come back for sure! read more

I wanted deep tissue they did exactly as asked. I feel really relaxed and the pressure they put on my back was AMAZING. I had never done it so I tried 4 hands, worth it. I will definitely go back. read more

Wendy did a FANTASTIC job relieving the tension in my upper back and shoulders and working on my knots. She is an incredibly hard worker and very respectful and kind. I was supposed to only do a 60-minute session, but it felt so good that I went for 90-minutes instead. Cannot recommend enough. read more

Looked this place up online because I was in desperate need to a massage. Called on Thursday to book an appointment on Saturday. This was my first time here but will not be my last.. I got the four hands massage and OMG it was great. My shoulders and legs have been giving me problems but I can honestly say after going here, they have never felt better....They were not afraid to apply pressure which is my biggest issue with massages... I feel pretty good. And definitely will be going back.... I recommend this place to anyone who wants a great massage... read more

Wow，this is a great massage place to go. She was very professional,respect and open to listening to my needs. My back were little pain, after the massage I felt extremely relaxed and comfortable. I recommend this massage place and I will come back again. read more

The manager Keyosha was really nice and had a really pretty face. The staff is welcoming and the massagers are good. I chose the 6-hand massage package deal for $120 as advertised. I was satisfied with the service. Keyosha even offered me more time and another discounted rate at the beginning of the transaction. One of the ladies spoke Clear English and was teaching one other as she massaged. They asked me questions and had good conversation. I only knocked off a star because I was slightly cold and I wasn't asked if I had any problem areas and they did not ask nor did they find them and concentrate on them. Had that happened they would have had 5 stars easily. Overall nice service and I'd return weekly when time and funds permit. read more

What was my first time going to this particular some massage parlor and I found the experience quite Pleasant. The staff was very polite and courteous and the atmosphere was very sombre. You are stressed will melt away. read more

Loved the experience at Serenity Massage in Tacoma. I've had two coupled massage appointments there now and both times massage therapist was wonderful! I like deep tissue and am open to different styles of massage, love their different technique and notice great results. Will be going back and telling friends and family to check it out! read more

This was the best massage I have ever had! This company is so professional, friendly, and very great at what they do. I had the 4 hands massage! I highly recommend this! OMG! so amazing! I have never felt so good! I highly recommend this massage company! read more

I went to the location in Graham,WA, the massage was VERY good, and she found some knots that I didn't know about. She was able to work on some of the sore spots and I felt no pain in that area for the first time in a long time! I would go back, and I would HIGHLY recommend this company! read more

Very clean and friendly staff!I Just got the best deep tissue massage from Anne I ever had in my life!thank you guys so much!Highly Recommend This place!ill definitely come back read more

very uncomfortable I therefore hands sound like they were doing a séance over my head not happy with my forehand massage Waste of money

I would have to say that this is definitely the best massage shop in Tacoma. I felt so invigorated and refreshed after a very soothing massage. The staff here is amazingly friendly and they do take great care of you. I highly recommend trying Serenity Massage before heading over to any "other" massage shop. You will not be disappointed. read more

I have been some pretty good massage places looking for deep tissue to work out the knots that I have under my shoulder blades, so far this has been the best place to give a true deep tissue massage.. the prices are very fair and appointment set ups are very easy to make, which I am also very happy with.. definitely two thumbs up for Serenity Massage.. read more

This place was one of the worst places you can expect to get a professional massage. The lady was extremely rough slapping , standing on you, using a towel that felt like sand paper. I'm pretty sure she wasn't a license massage therapist. They also had smelly food cooking in the back. They make you pay upfront and the lady said "you tip more?". To top it off at the end of the worst massage I ever had, they asked me to give them "more tip" again. I would be very careful with this place, something just doesn't seem right. read more

Only writing a review because I feel very tricked that this place has 5 stars. Lady was very rough, not in a good way. I like a very firm massage but her movements were very scattered, short, and harsh and felt like she was beating me up. She didn't even try to find any knots and work them out. Also I didn't like the music playing. Was not relaxing and NOT worth $60. I have gotten way better massages for $60. read more

Me and my fiance have gone now multiple times. Keyosha is incredibly friendly and helpful reserving our couples massage around our schedule. My favorite is Anne as she provides an exceptional deep tissue massage that comfortably pops my back. My fiance prefers more of a shoulder massage, and Anna does a fantastic job at that. Very accommodating, if cold ask for a heater. Will be back. read more

The massages and ambiance can't be better. The staff listens well to provide exactly what you need and assure you walk out feeling better than when you walked in. read more

I have been to massage businesses all over King and Pierce county. The ladies here are truly professional massuses, they know thier profession very well. Very clean, and friendly. I would highly recommend that anyone truly in need of therapeutic massage check them out, you will not be disappointed. read more