What a horrific experience! I am not sure where to begin?! I had to change dentists for insurance reasons. Serenity was in network and nearby. I arrived for my appointment on time one afternoon to no one at the desk, which is no big deal. After 10 or 15 minutes I started thinking...'hmmm?!' Finally the receptionist which is also the dental assistant came up front to greet me. She was pleasant. A good half hour or so in I was taken to the room for X-rays. There was no hygienist which I found to be strange... (also no television)... lucky me I got DR. CAO ... pronounced COW...she came and reviewed my X-rays and complimented me for apparently having, strong and healthy teeth (considering I am 37 and have literally never had a cavity) FANTASTIC! Now on to the cleaning which in my whole life has never been done by the dentist, but whatever! She was so very rough and made me super uncomfortable. I sucked it up thinking "this will be over soon." It became unbearable and I could taste blood in my mouth. I politely said several times " you are HURTING me!!!" No apology, nothing. She just seemed annoyed. At one point I almost got up and left (it was that bad)! This is coming from someone who has been to the dentist every 6 months for literally my whole life. I'm no stranger to the dental chair. A simple cleaning should not cause you to sit there holding back tears. She seemed SUPER annoyed each time I said "that hurts!" Totally unapologetic, no sympathy... kind of like she was having the worst day of her life and she hates her job on top of it. When the 'torture' was over she said "you are done you can go!" Truly NO personality. I proceed to the front desk to the again pleasant receptionist who asks me if I would like to make my next appointment. I tell her DEFINITIVELY not. She asked why and I explained my experience and said Dr. Cao hurt me and told her I was upset. She apologized. I got in my car and looked in my rear view mirror to see JUST what one might expect... a mouth full of ripped up, swollen and bloody gums. I walked back in and told the receptionist how upset I was and proceeded to point to my bloody, sore, gums. I felt and it looked like actual chunks of my gums were MISSING in places. She gets Dr. Cao who comes up front AGAIN seemingly annoyed and fully unapologetic. I tell her why I'm upset, again tell her she hurt me, she could care less. Finally it ends with her telling me I guess we just "don't see eye to eye." I left and my mouth was sore, bloody and raw for a good week. I contemplated writing a YELP review that day, which is something I've never done before. Time passed and I was "letting it go..." I kept thinking about doing a review since I had been treated so utterly poorly by Dr. Cao. Fast forward about 6 weeks late to today where I receive this GEM of a letter in the mail. Please see attached photo ;) Never I'm my life have I ever, ever, ever been treated so disrespectfully. Opening this letter was like pouring salt on the wound! The letter was uncalled for considering I already said I would not be returning and it's truly unprofessional. This just shows the type of business you run Dr. Cao. The only thing nice about your practice is the fountain you put in the waiting room! That's IT. Also, why would a dentists office put sugary snacks in the waiting room? People told me about how you get a complimentary massage... guess what no massage either. Needless to say I will happily be returning to my out of network dentist and will pay out of pocket. I wish it were possible to give you NEGATIVE stars. You are the owner and for some reason felt the need to treat me poorly. You should be ashamed. read more