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Serenity Care Solutions

3.0 (2 reviews)

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2 years ago

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Unity Hospice & Palliative Care

Unity Hospice & Palliative Care

3.0(4 reviews)
18.5 miClear Lake

I have Medicare Part A and B . I never know the name and even stay in this Hospice. Then one day ,…read moresurprisingly , they reported to Medicare Department I already pass away ! I contact my insurance Cigna and they also said I am no longer insured ! Why they submit a wrong report that stated I already passed away that lead the consequence Medicare Department cancelled my all my Part A & B benefits ? Now I have no health insurance since March 2025 ! I am suffering badly Diabetes , no way to get medicine ! Worst than that , I can't see my doctor for annual check up and dental treatment ! I write down the address of this UNITY HOSPICE & PALLIATIVE CARE to alert all of you to avoid this facility : 2200 Nasa Road 1 # 250 Houston , TX 77058 . Phone : 422 - 2500

Everything started off on an excellent foot. Victoria was prompt with getting over the paperwork…read moreand everything was completed online which saved a ton of time. Yet once Michele White the caseworker took over, she dropped the ball. Although she was the one that shared a listing of providers for cremation, she failed to enter that information under my step-fathers case. Once he passed, the nurse Jariah called a company that is contracted by Harris County to come pick him up as if his family did not already complete our due diligence and make the final arrangements. My step-father was picked up from his assisted living facility and taken away like he was trash and an inconvenience. I had to call around looking for him in the time when we should be able to grieve our loss. Instead, I was forced to contact another company that I didn't even know existed and complete some documents to have him released to the provider we originally selected. No apology was offered. No sorry for your loss. Only call I received was for the family to be blamed for everything. Their staff acted as if our family was not proactive and caring enough to make the final arrangements in a timely manner. I highly recommend to find another hospice provider. These people a cut throat salesmen looking for the newest victims to target. They tell you everything they think you need to hear and once you sign the paperwork, they forget you exist. These people do NOT care about the patient but the billing. e were failed and yet we were the problem. Sadly no one cared nor were they concerned. Run and do not look back.

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Unity Hospice & Palliative Care
Unity Hospice & Palliative Care

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Ascend Hospice Care

Ascend Hospice Care

5.0(2 reviews)
5.8 mi

In this day and age when integrity, professionalism, and compassion are increasingly rare, I have…read morefound an oasis of all of those traits in Ascend Hospice. In a tense time when I was under immense pressure to find care for my Aunt who was in a bad situation with current caregiver, I made dozens of calls to many different people. When Melinda Bass, owner of Ascend Hospice answered the phone, I could feel her genuine concern and compassion. Not only did we discuss my Aunt's potential for onboarding hospice care, but she went above and beyond by helping me find a place for my Aunt. I felt the genuine concern and the willingness to help. From her suggestion, we found the perfect place for my Aunt. It all felt like divine order, like angels were all around us. In addition to the immediate care they took of the situation, they are working for the greater good as it relates to my Aunt's care by coordinating with her PCP. I strongly recommend considering this group when researching hospice care for your loved one. Even just one phone call can change your (their) life - especially in the difficult times when hospice care is being considered. It's very emotional, but this Ascend is a safe harbor, qualified and ready to help. I've cried many tears of relief. Melinda, Laura and team may be the best in the business.

Ascend Hospice Care has been a Godsend to our family. Everyone we've come in contact with has been…read morevery knowledgeable, friendly and over the top helpful. Our loved one has transitioned from being in constant pain and discomfort to being comfortable and well rested at home. Hats off to Melinda, Laura, Amanda and Adrian, you guys are great, as I'm sure everyone else on the team is.

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Ascend Hospice Care - Ascend Hospice Care provides compassionate end of life care in Houston and surrounding areas.

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Ascend Hospice Care provides compassionate end of life care in Houston and surrounding areas.

Serenity Care Solutions - hospice - Updated May 2026

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