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Serengeti Care

3.0 (1 review)
Open • Open 24 hours

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6 months ago

I thought I needed a mover and my plans changed and they didn't bug me endlessly so I rate them highly for integrity

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Senior Helpers - Dementia Care

Senior Helpers

3.0(4 reviews)
0.1 mi

The salesperson, Nathan Harris, signed me up for $1,340 per month, for them to come here twice a…read moreweek, but didn't hear from them for two weeks. Then, got a call from their scheduler, who was telling me that they were going to come the following day, with an appointment. Not only had they not asked about my schedule (I had a dentist appointment the following day), but had no concern about me telling them that the appointment would not work for me. I told her to cancel everything, but she said that the only person that could cancel things, was the salesperson, who owns the company. So I told her to have him call me. When he called, he said that he would have to charge me for canceling the appointment in less than 48 hours. I quickly pointed out that they hadn't scheduled the appointment with less than 24 hours notice, giving me no notice. After that, he promised to refund my money! It has been 2 weeks, 4 phone calls I've made, messages left, and them still not refunding my money (as promised)!! Don't trust them. They will steal your money, lie to you, and act as though their unacceptable actions, are your fault! Not a good company!! Outrageous prices, and no concern about the needs of the patient, or the massive charges that they have!! For your sake, look for someone better to assist you.

I would like to highly recommend Senior Helpers of Vancouver. I have received a prompt response…read moreevery time I call them. The negative reviews about that are dated back several years so don't be concerned with that. They are very attentive. Nathan visited my Mom and me and was right away very responsive to our needs. We actually are the smallest contract they have yet Nathan treated us like we were a big contract. He didn't rush anything and answered every question we had. No pressure at all. Nathan is a great caring individual who is a real asset to Senior Helpers! I highly recommend Senior Helpers!

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Serengeti Care - homehealthcare - Updated May 2026

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