I stayed here for a little more than 2 weeks after a serious leg injury requiring two surgeries and…read morerehab. If I had to go into care again, I would not hesitate to come here. I would be very comfortable bringing a family member here. If you can get your family member admitted, I comfortably recommend this particular Prestige facility. My private room with private bath was spacious and pleasant. The physical and occupational therapy team is top notch! With a well equipped therapy room and several therapists who work well together, my twice daily therapy sessions were super helpful. I experienced improvement every single day. To a person, they were compassionate, understanding, good problem solvers and really good at gauging the level of work I needed twice a day. We set goals and met them. They worked with my case/care managers and even helped with a safety assessment at my home. I found the food to be too bland. Because much of the population prefers it, the fruit is canned and the dishes are very plain. A salad is primarily iceberg lettuce and the veggies are often over cooked. A sandwich is just two slices of white bread with mayo and the meat choice (not even lettuce or tomato). On the positive side, there are two choices at every meal as well as an alternative menu of items available at any meal. CNA and nursing care gets a mostly positive but mixed review. As seems common in care facilities, they are under staffed. I never observed a staff member idling their time away, but often saw them juggling multiple demands. If I called for help on a nurses break, I often had to wait. Administration really should add another nurse. Patients shouldn't have to wait over 30 minutes for a response. I would say the responses ranged from 2 minutes to 45 minutes with an average of 10-15 minutes. These care home jobs are really tough and both physically and emotionally demanding on care givers. I have great admiration for 95% of the staff that does their job well while showing compassion and comfort in a stressful situation with people in pain or distress. Administration really should staff more generously for both patient and employee satisfaction. The staff does not grumble about under staffing and they apologize if wait times are unreasonable. Most of them are good at what they do and try to keep patients comfortable and satisfied. I did have a couple of care givers who shouldn't be working in this field and who did not provide adequate care. In each case I never saw them again so I don't know if they were temps or let go. I strongly recommend patients have a family member that stays actively engaged. Ask about the schedule and details such as how to get coffee at meals or between meals. Ask about routines like the schedule for vitals, meals, etc. Pet visits are allowed and I don't believe there are limits on visiting hours. There are daily activities for those interested in bingo, games, movies, etc. Carefully check the medication orders not only on the first day but a few days later. I had some unexplained errors that had to be cleared up with the physicians. Train yourself to know what meds you are taking each time and know what to expect. Ask if you are unsure. If pain meds are involved, stay actively engaged in what you are taking and how often you are needing it. I discovered that unlike the hospital, pain meds are usually dispensed only when requested. Don't wait until you are in real pain to ask for help. The nurses are good at explaining the options and giving suggestions. The physical facility is very nice. The art work and furnishings in common sitting areas hallways are worthy of stopping to look at. There are several sitting areas for residents and visitors to spend time outside of the patient room. Games and books are available. There are nice TVs in every room with a full compliment of cable channels. I'm especially sensitive to "smells". My visitors have told me they can occasionally get a bad smell walking around the facility but for the most part it doesn't smell bad. One final but I think important comment. While visiting with my family in one of the common living room areas, a quadriplegic man came up to us using his mouth operated wheel chair. In our conversation he revealed he had lived here for 3 years. He raved about how everyone had treated him so well and with understanding. He said "Now that my parents have passed away, this is my family. They are every bit as close to my heart as my real family was and I love it here." That's a pretty high tribute and almost convinced me to make this a 5 star review. I've seen many care homes in the past and this is easily the nicest.

Prestige Care sent one of their vans to Peace Health Medical Center in Vancouver to transport my…read moremother to their facility after she had gallbladder surgery. On the way to the nursing home, the driver aggressively slammed on the brakes, and caused by mom to go flying forward while still strapped into her wheelchair. (This should not have happened, because the driver neglected to fasten the wheelchair to the floor ramp.). The driver NEVER REPORTED the accident, and the staff ignored it. There is much more to this story, obviously, but not enough room here to write it all. Bottom line, I have tried tirelessly to get a call back from the current director (there have been 4 since my mom was there), because I would like a copy of her medical records. She has recurring ailments now as a result of the accident, and Prestige refuses to acknowledge anything. This was in December, 2023, and we are still trying to resolve the poor treatment she received. BEWARE!

My mother came here for four weeks after a fall. All things considered she enjoyed her stay…read more Sometimes it took a bit for a CNA or other staff to respond but she said that she really liked every one of them. She had a few that went out of their way to make sure she was comfortable. I believe one was named Nye and the other's nickname was Kai. Both very kind young men. Mom liked her occupational therapist and her physical therapist named Kyle. She often shared that Kyle was very encouraging. Skip, Sunny, and the other male nurse were all very kind and helpful. Mom said she thought the food was good. She didn't care too much for sharing a room but luckily her roommate was not too bad. The facility is definitely older and shows wear, but overall not too bad. A deep cleaning, repaint, and new window treatments, and more comfy seats in the rooms for guests would definitely help the overall comfort and ambiance. Overall our family's experience was really good and we are thankful for the good care and help she received from all of the staff at Avamere. :)

My wife was in there for two months. Some of it was good…read morebut most of it was bad. There are some real nice people working there but there are some that really don't care much about their job and the patients. The place Definity needs to be cleaned up .

We have used Touchmark home PT and OT services for a short while for my mother; and in that time I…read morerealized what an important role a PT and OT can play in a person's life. Three therapists she worked with were so compassionate- they had concerns that were expressed to me, so I ended up taking her back into emergency (after three visits to her primary where nothing was happening) and finally got her the help she needed. I have the greatest thanks for the team at Touchmark and the valuable advice given to me. Thank you, Touchmark, for helping out when I felt we had nowhere to turn.

From the owner: We provide skilled medical care and non-medical assistance to help you recuperate and thrive in the…read morebest environment for improvement, your home. Non-medical in-home assistance includes personal care, companionship, housekeeping, laundry, medication reminders and in-home post- surgical assistance. Medicare certified skilled care includes in-home nursing, physical, speech and occupational therapy.

I was referred to Peak Motion by my yoga instructor for help with severe sciatica caused by a…read moreherniated disc. At the time, I couldn't sit for more than a few seconds without severe pain. I had never tried physical therapy before (heck, I had hardly tried physical activity!), so I was a little nervous about it. The caring and professional team at Peak Motion quickly allayed my concerns. I've been progressing rapidly under the skilled and knowledgeable care of Bre and Emily, backed up by their friendly and well-trained assistants Devon and Brandon. Despite my initial trepidation, my visits to Peak Motion are always pleasant, from being greeted by super friendly receptionists Maddie and Carina, to ending each session with a relaxing heat and electrical stimulation. Most importantly, I have made such great progress in my therapy at Peak Motion that I will not (as I had feared) need to cancel my trip to southern Africa next week. Many thanks to Bre, Emily, Devon and Brandon for getting me to the point where I can fly for 28 hours without being in pain!

One of the best PT organizations in SW Washington. They also offer pool (water) PT at the 164th…read moreAve. (TouchMark) Vancouver, WA location. I work with Becky and water PT works wonders and speeds up recovery time. Run, drive, bike or swim to Sign up and experience rapid improvement.

My mother has been here 3 years in a bungalow which was good. They were supposed to clean weekly…read more Not that great. But when she moved to the big house?? HORRIBLE. Room is dirty dirty dirty. And $5000 a month? She barely eats a thing. They definitely don't clean. Check out her toilet. Omg I just threw up in my mouth. Horrible to treat our elders like this!!

I'd rate Brookdale Vancouver Orchards with a sub standard rating! Washington State's Department of…read moreSocial and Health Services (Intake #3285366) has completed their investigation into the memory care department. Health care professionals as well as an MD filed a complaint about my dads lack of care. The state investigator and health care professionals referred to it as elder abuse and neglect. This is not the forum to go into details. Do your research. This facility is morally messed up.... just not OK.

I would hate to be at this facility with no family member to stand up for me. As it was they left…read moremy wife in the freezing cold car and almost put someone else in my wife's bed before I stopped them. Then the wind off to put that person somewhere else still ignoring the fact my wife was out in the cold needing a wheelchair. Once they finally did get my wife in her bed it took him another 3 hours and 5 minutes before she officially got admitted to the facility. The oxygen cylinder I brought with me for my wife ran out completely because it took three different people coming in and looking at the giant oxygen cylinder before they got it to start releasing oxygen. There was no back up oxygen nearby and all were oxygen concentrators were already in use my other patients according to the staff. Sometimes the staff came back from lunch or break reeking of cigarette smoke with no concerned that my wife has COPD and then smoke on their breath and clothes bothered her.

Kindness Abounds…read more After a loved one suffered a minor stroke, they went to the Fort Vancouver post-acute care center for their rehabilitation. After visiting many times in the past two weeks I've consistently observed nothing but professionalism and kindness from the staff. I've watched them respond to numerous requests from patients, which were all met with cheerful and mostly immediate responses. Check-in was a breeze with no waiting around or delays. A team of people all took turns doing their jobs to get the patient situated and comfortable. The Physical Therapy and Occupational Therapy staff I've met are also top-notch. The facility itself is very busy and sometimes noisy, but is always welcoming to visitors. They immediately gave me the door code for after-hours visits and a password to the guest wi-fi which works really good. Rest-rooms are in every hall. You are welcome to join the patients in their rooms, the dining room and there is even a family room area for longer visits. Yes, parking on 8th street is tight and their lot is perpetually full, but I'll put up with that for the kindness and quality of care we've received. It's also only five minutes away from the Camas freeway which means just a couple of stop lights and you are there. If there is one suggestion I could make it would be to put "pillow speakers" on the television sets so the patient can hear the program without blasting the rest of the facility, and especially the poor roommate. The TV sounds are the principle cause of noise pollution I observed while there. I don't know where they find all these really sweet people, but I'm really glad they were there for us in this time of need.

My family was VERY PLEASED with our Mom's brief time of care @ Village Health Care! She was treated…read morewith love & respect from ALL STAFF. She loved the food!! BONUS!! She received the care as outlined in her treatment plan. She enjoyed some activities and making friends. The nurses were GREAT & very helpful for Mom & our family! The receptionist is an ANGEL that LOVES the residents! HUGE BONUS that the staff has HEART I will refer my peeps to Village Health Care, with confidence of great care!!

After two weeks in the hospital, my husband was sent here for rehab. This was our first experience…read morewith such a facility. The everyday staff are amazing, caring, and professional. The RNs are in touch with the patient's needs and contact the proper medical providers when needed. Unfortunately there is significant delay in initiating proper treatment, such as antibiotics, etc. In addition, treatment managers to not contact family members routinely nor do they give details of care, planning, testing, etc. prior to the group sit down. In some cases this can be a real challenge for the patient, who may need better communication due to hearing, visual limits etc. After release, we inquired about some dates of care via telephone x 3 to the care specialist, with No response. While at Village Rehab, my husband complained about the food, did not eat, and lost weight. So I tasted the "soup"....he was right. After returning home he has regained some weight and pursues regular meals, so it was not his illness.

My husband was at Vancouver specialties for 2 months following a brain surgery. We found the…read morenurses and CNAs and the Care Staff and management throughout the facility kind, caring and knowledgeable and many times they went over and above to help him with whatever we needed. The Therapy department was especially fabulous, Sean, Travis, Loren and Sara were fantastic in helping with recovery and keeping my husband engaged. Thank you so much!

My mother-in-law was in the facility for 6 weeks. The nursing staff, physical therapy, respiratory…read moretherapists and speech therapist were great. The problem was that the communication from hire up was awful. To be specific to get information from Social Services or the Case Manager (who knew nothing about her case) was like pulling teeth. When I would call to get updates, it could take up to 2 days to get a call back, and when I got an update it was only to find out that they were not telling my mother-in-law what was going on or we got 2 different stories. When we were ready for discharge, it was rushed, supplies were not ordered as we were told they would be and I had to constantly be in communication with the Social Services department to make sure things got done. I actually had to have my daughter go by the next day to pick up supplies that we were going to run out of before Home Health could come to our home. As a first time caregiver dealing with this situation, it was traumatizing.

I have nothing but good things to say about the Marquis Mill Park acute rehab center. My 96 year…read moreold mom, who was an absolute joy and my best friend, was a patient there recently after a fall in her home. Her health declined fairly quickly and ended up basically needing comfort care as Hospice was not available for about 3-4 days out. The staff ( All of them) were absolutely wonderful with her and myself as I was with her every day. The nurses, CNA's, physical therapy, nutrition services, housekeeping services were all so respectful and kind. A very heartfelt shoutout to Melanie and Adrienne. I could not have gone through this without their Empathy, kindness and problem solving skills. The facility itself is clean and well maintained with a homey feel as opposed to a cold sterile environment. The meals are very good as well. I would not send a family member anywhere else if needed. Highly recommend 10/10.

My dad is there recovering from a heart attack. No one there communicates from one shift to the…read morenext, or from one day to the next. They would not give him his pain meds as prescribed. When he complained about not being able to sleep, and how much pain he was in, the nursed would ask him the same questions that another nurse had asked him the day before. Then we got a lot of "I'll leave a note for your doctor". It seems that the note never got left because we were told that several times about my Dads pain. He would occasionally go up to 11 hours without it. It was prescribed for every 6. So I asked for a list of his medications and the times that he is given them. I have medical power of attorney, so it seems easy enough. Nope! Not here. First I asked a woman at the front desk area, who refused to give me her name, and she told me I had to find his nurse.... Well, he was nowhere around my Dad's room, so I asked his CNA, Moreno. She told me that I had to ask his nurse. Like Im supposed to wander around the care facitly looking for his nurse. So I hit his call button. 25 minutes later, I timed it, Moren, his CNA came in. "I don't need you, I need his nurse", I said. He finally came in and asked the same questions and said he'd leave the doctor a note. Unbelievable. So I tried to contact 2 people in charge of his care, Debbie and Joyce. No one answered the number I was given by his nurse Jordan, and Debbie hasn't replied to my email. It's been over a week and still no response. I am beyond pissed off about this. I would tell anyone looking for a care facility, full-time or for recovery, to pass on this one. They obviously don't care much about their patients. And, sorry this is so long. If anyone from the facility would have called me back, I would have told them all of this in such less public way. Please! Pick the next one on the list...