This is the worst care center, they say everything is taken care of and then they turn you into…read morecollections when you're on welfare. This happened to my brother. And on top of that! He almost lost both of his legs or feet because he's 6 foot two and they put him on a regular size twin hospital bed and said there was no beds available along bed. That is he was there for three months two weeks before he was released to come home to our Care. He received a extra long bed. That's after he had ulcers on both feet for 2 months and doctors were talking about possibly amputation. They were changing the dressings on the floor with no protection. He did not have amputations because he came home and under my son's Care his feet was cured with Dr. supervise and home care from Mission! Within two months!

Loved ones had diarrhea all the time in winter 2025/6, and said everyone else did too. They said…read moretheir stools were only formed about once a week. They felt it was either too much detergent residue on dishes/pans or food poisoning.

My wife was in there for two months. Some of it was good…read morebut most of it was bad. There are some real nice people working there but there are some that really don't care much about their job and the patients. The place Definity needs to be cleaned up .

My mother came here for four weeks after a fall. All things considered she enjoyed her stay…read more Sometimes it took a bit for a CNA or other staff to respond but she said that she really liked every one of them. She had a few that went out of their way to make sure she was comfortable. I believe one was named Nye and the other's nickname was Kai. Both very kind young men. Mom liked her occupational therapist and her physical therapist named Kyle. She often shared that Kyle was very encouraging. Skip, Sunny, and the other male nurse were all very kind and helpful. Mom said she thought the food was good. She didn't care too much for sharing a room but luckily her roommate was not too bad. The facility is definitely older and shows wear, but overall not too bad. A deep cleaning, repaint, and new window treatments, and more comfy seats in the rooms for guests would definitely help the overall comfort and ambiance. Overall our family's experience was really good and we are thankful for the good care and help she received from all of the staff at Avamere. :)

My mother-in-law was in the facility for 6 weeks. The nursing staff, physical therapy, respiratory…read moretherapists and speech therapist were great. The problem was that the communication from hire up was awful. To be specific to get information from Social Services or the Case Manager (who knew nothing about her case) was like pulling teeth. When I would call to get updates, it could take up to 2 days to get a call back, and when I got an update it was only to find out that they were not telling my mother-in-law what was going on or we got 2 different stories. When we were ready for discharge, it was rushed, supplies were not ordered as we were told they would be and I had to constantly be in communication with the Social Services department to make sure things got done. I actually had to have my daughter go by the next day to pick up supplies that we were going to run out of before Home Health could come to our home. As a first time caregiver dealing with this situation, it was traumatizing.

best care with individual attention to every person. I would recommend…read more I know a lot of people that have been here and all were happy.

This center has me on the path to recovery. As a lifelong alcoholic, I realize I need weekly…read morecontact for the rest of my life. Scott is a kind, knowledgeable counselor. This is a thinking man's AA , just enough higher power, and useful information about the addictions that make sense. Scott is experienced and shares his story. I walk out feeling hopeful and cleansed spiritually. I learn something new every session.

This place saved my life!!! The whole staff is fantastic! I'm in a morning group taught by Scott. I…read morethought treatment centers aren't fun & very keyed up. Well, I was definitely wrong! I enjoy coming every time! Everyone in group has become my 2nd family! Scott is so passionate about what he does! This place will never be forgotten and shared with everyone that needs a safe place! Thanks Columbia Treatment Services!

It's been almost a year since I spent 9 days at Rainier Springs for acute alcohol use disorder and…read morebipolar disorder. It was a very unpleasant experience that nonetheless helped me immensely. Rainier Springs is an inpatient psychiatric hospital that treats both psych disorders and substance use. It is not a detox or a residential treatment center even though it provides services along those lines. For this reason, it is a locked door unit and you have to surrender your cellphone. There are four optional groups a day and you meet with a doctor very very briefly most weekdays. They are not licensed to do any individual therapy so you don't have regular individual meetings with your therapist, but can talk to them and they do some case management. Staying even at a horrible county detox is more pleasant and relaxing, but the good news is, Rainier Springs actually treats psych disorders and does medication management. I was off all my psych meds and they started me on a med that still helps me to do this day, and almost a year later I'm functioning the best I have in years. You have to do a lot of your own case management and discharge planning, particularly if you are voluntarily rather than being on a psych hold, but they allow you to make phone calls for aftercare planning and I found a sober living where I spent several weeks after, before returning home and doing outpatient. There is a large population of houseless patients in Rainier Springs, so they are overwhelmed with finding people resources. Rainier Springs is an unpleasant but very safe and respectful facility that had a huge impact on me. I got safe and sober and was able to detox safely while restarting on psych meds. Almost a year later, I have six months completely clean and sober, I am applying to graduate school, and I have meaningful relationships with friends and family. While the staff at Rainier Springs didn't go out of their way to cater to patients whims, they were kind and respectful. If you are in an absolute rock bottom situation, I would recommend Rainier Springs. Certainly, it is better than jail, the streets, or being strapped down in a hospital.

When I got there, they have to check your naked body for marks or weapons. So I was in a room with…read moretwo lady's, since I myself am one. They were very rude in telling me I have to take my clothes off, no empathy, or patients. I was crying and hugging myself and one of the staff said "okay! You can either strip or leave." They rushed every step that was supposed to be slow and threatened to kick me out of I didn't do it. They just don't REALLY care for the patients, they give no dignity, they see the patients there as animals essentially. They have a blank face when a patient is crying or having a panick attack. It's disgusting and their lack of professionalism and care is just as dehumanizing as their psychopathic behaviors they show their patients.

Rude people who clearly are only there for the money. They don't actually care about the patients…read moreand couldn't care less about how they feel. Absolutely awful place.

Despite my anger, I will preface my 1 star review with the fact that I was among 13 other patients…read moreand most were having a good to adequate experience. I feel I was the only one that was given a very inappropriate and dangerous medication schedule. I have taken 3 mg of benzos daily for over 6 years. I went into recovery village detox for daily alcohol use. Before admitting I made it very clear I was taking those benzos for that long and I intended on staying on them afterwards at the inpatient treatment center and for the foreseeable future. I was given a taper starting at 2 mgs of benzos per day (the same benzo I am prescribed) so day 2 I'm withdrawing from alcohol and benzos! Not safe at all. No one should go cold turkey off alcohol and get their benzos cut 1/3rd! The kicker is I talked to several other patients of similar weight and alcohol use and their taper started with 6mgs of benzos!! Some had never taken a benzo, some were on benzos for years like me. They got 6 and I got 2!! They were comfortably detoxing and I was having a nonstop anxiety attack. Completely mind blowing! I left late on day 2. General negatives and advice: Expect to come in day one and not get any meds till the following day (mid day). The doctor doesn't see you right away. EVERYTHING except clothes and books has to be in a clearly unopened box/wrapper (mascara, lotion, chapstick, hair stuff, toothbrush, toothpaste.... If you are going to want it you'll have to go buy a new one. Smoke breaks are every 2-2.5 hours starting at 8:30am and ending at 9:30pm. They will give you a nicotine patch or lozenges to help between breaks. The food is not good. there's no soda. Coffee, tea, and snacks are good. The pillows are worse than the worst roach ridden motel I've ever stayed at! They are more round than rectangular and LUMPY!! I used a blanket as a pillow. And you only get one pillow so if you expected to chill in bed and watch TV be prepared to be extremely uncomfortable.

I was at Lifelines Womens PPW program in October, and I didn't finish and went home early. I went…read moreto a different program in Spokane and it was absolutely TERRIBLE. Lifeline isn't PERFECT, but considering they accept people on Medicaid and they provide you with the level of help that they do, it's quite impressive. There's a few small things that I would suggest to improve their program. When there are new patients, put them into a "detox room" for the first 5-7 days. My insurance only covered 5 days, and from fentanyl the detox is much longer than 5 days. So if people need another 5-7 days, I think they should be granted that if they need to rest. My daughter joined me right when I was getting sicker and sicker. I had been expressing I didn't feel good but staff was brushing it off. I'm a long time addict and don't complain much, If I'm expressing that, I'm not exaggerating! I ended up leaving to get back on methadone. The other thing that bothered me is that there was some bullying going on. I think if staff stepped up and said something and encouraged the ladies to be kind and understanding to each other, that would be so helpful. I'm 33 years old and was probably the oldest female in the program when I was there, and the immaturity of the other patients was hard on me, but I can't blame lifeline for that. But making a nice loving and positive environment is something I think they could work on encouraging. Back to the things I liked... The majority of the staff was great, and **the best thing that seperates Lifeline from other places is** they tailor the program to the patient. It's not the exact same stuff for everybody. They give you work that is directly related to your in life and trauma. I am going into re-admit at Lifeline tomorrow, I'm really excited to give it another shot, and I'm certain I will be set up for success!! And so excited to have my 2 year old back with me full time!!! Thanks! Ashley Woolman

Was admitted during COVID; 4 days of detox was okay. Went to sh!t when I was "transferred" to…read moreRehab. My wife had to deliver all of my meds, including vitamins. I had to wait for 5 days to see my counselor for a half hour. Two days later I had to have my cell phone to order my Rx's. After she spent my 30 mins allotted to her time with a little whiny twat that I had learned to despise by so many days, she told me I had 15 minutes with my phone (no counselor time). My pastor had tried to call me, so I was texting him, and 15 minutes later my "psycho" counselor told me to give up my phone or leave. As my bed was broken. They wouldn't let me switch to the other bed in the room. I was 60 yo, and had back pain for 30 years. I was then told I had 10 minutes to discharge. No help, no contact with loved ones, no plan for discharge (violation of law). Their "program" relied on bringing in "self-help" groups daily to espouse the "glory" of their journey to sobriety while ridiculing the week. Sober drunks. Daytimes were pretty loose. The video room was open , and I was surprised to see movies demonstrating or glorifying drug use. Just to get berated by AA that night. I started to get the idea that LifeLine meant LiferLine in the convict sense. Everybody else seemed to be on "paper". When I was discharged there was no standard, no intake paperwork, including a statement of charges, no plan of care, no in care paperwork, psych notes, labs. Eventually, all I got was just an invoice for a shitty experience that did not help my condition. If I could rate the experience lower, I would drop it below zero. a pound dog gets better treatment. Go rehab at the dog pound.

My dad is there recovering from a heart attack. No one there communicates from one shift to the…read morenext, or from one day to the next. They would not give him his pain meds as prescribed. When he complained about not being able to sleep, and how much pain he was in, the nursed would ask him the same questions that another nurse had asked him the day before. Then we got a lot of "I'll leave a note for your doctor". It seems that the note never got left because we were told that several times about my Dads pain. He would occasionally go up to 11 hours without it. It was prescribed for every 6. So I asked for a list of his medications and the times that he is given them. I have medical power of attorney, so it seems easy enough. Nope! Not here. First I asked a woman at the front desk area, who refused to give me her name, and she told me I had to find his nurse.... Well, he was nowhere around my Dad's room, so I asked his CNA, Moreno. She told me that I had to ask his nurse. Like Im supposed to wander around the care facitly looking for his nurse. So I hit his call button. 25 minutes later, I timed it, Moren, his CNA came in. "I don't need you, I need his nurse", I said. He finally came in and asked the same questions and said he'd leave the doctor a note. Unbelievable. So I tried to contact 2 people in charge of his care, Debbie and Joyce. No one answered the number I was given by his nurse Jordan, and Debbie hasn't replied to my email. It's been over a week and still no response. I am beyond pissed off about this. I would tell anyone looking for a care facility, full-time or for recovery, to pass on this one. They obviously don't care much about their patients. And, sorry this is so long. If anyone from the facility would have called me back, I would have told them all of this in such less public way. Please! Pick the next one on the list...

I was in this faciity from mid December, 2024 until January 8, 2025. It was horrible, the food was…read moreawful, and the kitchen ignored requests. I stated several times that I am allergic to cucumbers, and yet they were still in every salad (I ate a lot of salad because so much of the food was inedible.) They were short staffed, so I frequently waited up to 20 minutes for a CNA, not good when the meds give you diarrhea. Most of the staff gave it their best, but not all. One night an older woman (I presume a CNA) came in, bent over my bed and shook me angrily. I was stunned, but later figured out that she thought I was the woman crying, "Help me, someone please help me," on and off all night. Still no excuse for what she did, and she should be fired for patient mistreatment. I would NEVER allow a relative of mine to be here; they don't pay enough attention to what patients need, and at least one of the actually abused me. Kathleen Schultz kathleen.schultz16@gmail.com (503) 349-6799

I left this review on Google as well. Why does this site only have bad reviews? If you look on…read moreGoogle it is more varied. I have NEVER seen a poor treatment of a patient. In fact the complete opposite. Call lights are answered within minutes, the patients I see laugh and joke with the staff even though they are busy, they spend the brief time they have making sure needs are met as best as possible. I do what I can to help communicate and I follow up. So far all of the requests and doctors orders have been met or exceeded! My mother is in this facility. It is clean (I always see someone cleaning!) and though an older building it has all that my mother needs. She is a long term patient currently living here and has since Sept 2025. She's had many appointments and starting with my rockstar Brooke (Admin Assistant) that makes rides possible and any other communication details, to Jen the Queen of activities and things interactive, to ALL of the CNA's, nurses, social workers, doctors and therapists (who am I missing??) that look after her. She has really thrived here. She loves to sleep and would all day, but they get her up and interacting to keep her mind working. She has come out of her shell more. They change her often because she is bed bound. She has NO bed sores. They arranged for a more functional wheelchair and do everything they can to make her comfortable and get her up. If she stops eating or doesn't eat very much, the staff lets me know right away. I will say, if you don't advocate for your loved one, or yourself you may not have as good of an experience. I show up several times a week even if it's brief to check on her and communicate her needs. Everyone is so busy doing their best and it's hard work. If you show appreciation, BE KIND (even if you're hurting). Be curious, not rude, about the care you (your loved one) are getting, ask questions and communicate your needs. You will be thoughtfully cared for. Have patience you're not the only person in the building! Anyway, I am so thankful to God for finding my mom this facility. It's so much better than where she was! We love it here.

I worked at Bridge Crest Post Acute as the Staffing Coordinator for over a year after leaving a…read morestable position because I believed in the vision leadership sold about improving the facility and building a stronger culture. Unfortunately, my experience was extremely disappointing. From the beginning, leadership presented unrealistic expectations for a skilled nursing facility while attempting to operate it like a hospital environment without the staffing structure or support systems necessary to do so successfully. Anyone who has worked in both SNF and hospital settings understands they are completely different levels of care with different operational realities. The workplace culture was one of the most toxic environments I have personally experienced. There was constant tension, favoritism, intimidation, gossip, and a lack of professionalism throughout leadership. Employees who spoke up, challenged decisions, or advocated for themselves often appeared to become targets rather than being supported. During my employment, I personally experienced harassment, disrespect, and inappropriate workplace behavior that I reported to both facility HR and corporate HR. In my opinion, concerns were minimized rather than properly addressed. After suffering a work-related injury, I also noticed a dramatic shift in how I was treated and how my role was handled. One thing leadership frequently emphasized was the phrase "be a boss." In my opinion, that mentality became part of the problem within the building. There is a major difference between being a boss and being a leader. A boss delegates tasks and controls people, while a leader sets the tone, supports their team, and leads by example. Unfortunately, true leadership often felt absent throughout my time there. Turnover was extremely high, morale was consistently poor, and many hardworking employees eventually left because they felt burned out, unsupported, or undervalued. It became common to watch good employees either quit or be pushed out. Professional boundaries within management and HR were also, in my experience, frequently lacking. Comments and conversations that should never occur in a professional healthcare environment were often normalized. I also believe the facility places significant pressure on employees to improve online ratings and public perception. Staff were heavily encouraged to leave positive reviews, and I personally observed efforts to increase ratings in ways that did not reflect the actual day-to-day environment inside the building. My advice to families and prospective employees is to rely more on what you observe directly from the facility, management, staff interactions, and overall culture rather than online ratings alone. What ultimately led me to write this review was being terminated over allegations I denied and offered documentation to disprove, only to feel ignored completely during the process. That experience confirmed many of the concerns I had already developed about leadership, communication, and fairness within the organization. There are good frontline employees in this building who genuinely care about residents and work extremely hard under difficult conditions. Unfortunately, leadership culture and management practices overshadow that effort far too often. If you are considering employment here, ask serious questions about turnover, management accountability, staff support, and workplace culture before making your decision. And if you are considering placing a loved one in this facility, I would strongly encourage you to thoroughly research all available options and personally observe the environment, staffing, and leadership before making that decision.