I left this review on Google as well. Why does this site only have bad reviews? If you look on Google it is more varied. I have NEVER seen a poor treatment of a patient. In fact the complete opposite. Call lights are answered within minutes, the patients I see laugh and joke with the staff even though they are busy, they spend the brief time they have making sure needs are met as best as possible. I do what I can to help communicate and I follow up. So far all of the requests and doctors orders have been met or exceeded! My mother is in this facility. It is clean (I always see someone cleaning!) and though an older building it has all that my mother needs. She is a long term patient currently living here and has since Sept 2025. She's had many appointments and starting with my rockstar Brooke (Admin Assistant) that makes rides possible and any other communication details, to Jen the Queen of activities and things interactive, to ALL of the CNA's, nurses, social workers, doctors and therapists (who am I missing??) that look after her. She has really thrived here. She loves to sleep and would all day, but they get her up and interacting to keep her mind working. She has come out of her shell more. They change her often because she is bed bound. She has NO bed sores. They arranged for a more functional wheelchair and do everything they can to make her comfortable and get her up. If she stops eating or doesn't eat very much, the staff lets me know right away. I will say, if you don't advocate for your loved one, or yourself you may not have as good of an experience. I show up several times a week even if it's brief to check on her and communicate her needs. Everyone is so busy doing their best and it's hard work. If you show appreciation, BE KIND (even if you're hurting). Be curious, not rude, about the care you (your loved one) are getting, ask questions and communicate your needs. You will be thoughtfully cared for. Have patience you're not the only person in the building! Anyway, I am so thankful to God for finding my mom this facility. It's so much better than where she was! We love it here. read more

I worked at Bridge Crest Post Acute as the Staffing Coordinator for over a year after leaving a stable position because I believed in the vision leadership sold about improving the facility and building a stronger culture. Unfortunately, my experience was extremely disappointing. From the beginning, leadership presented unrealistic expectations for a skilled nursing facility while attempting to operate it like a hospital environment without the staffing structure or support systems necessary to do so successfully. Anyone who has worked in both SNF and hospital settings understands they are completely different levels of care with different operational realities. The workplace culture was one of the most toxic environments I have personally experienced. There was constant tension, favoritism, intimidation, gossip, and a lack of professionalism throughout leadership. Employees who spoke up, challenged decisions, or advocated for themselves often appeared to become targets rather than being supported. During my employment, I personally experienced harassment, disrespect, and inappropriate workplace behavior that I reported to both facility HR and corporate HR. In my opinion, concerns were minimized rather than properly addressed. After suffering a work-related injury, I also noticed a dramatic shift in how I was treated and how my role was handled. One thing leadership frequently emphasized was the phrase "be a boss." In my opinion, that mentality became part of the problem within the building. There is a major difference between being a boss and being a leader. A boss delegates tasks and controls people, while a leader sets the tone, supports their team, and leads by example. Unfortunately, true leadership often felt absent throughout my time there. Turnover was extremely high, morale was consistently poor, and many hardworking employees eventually left because they felt burned out, unsupported, or undervalued. It became common to watch good employees either quit or be pushed out. Professional boundaries within management and HR were also, in my experience, frequently lacking. Comments and conversations that should never occur in a professional healthcare environment were often normalized. I also believe the facility places significant pressure on employees to improve online ratings and public perception. Staff were heavily encouraged to leave positive reviews, and I personally observed efforts to increase ratings in ways that did not reflect the actual day-to-day environment inside the building. My advice to families and prospective employees is to rely more on what you observe directly from the facility, management, staff interactions, and overall culture rather than online ratings alone. What ultimately led me to write this review was being terminated over allegations I denied and offered documentation to disprove, only to feel ignored completely during the process. That experience confirmed many of the concerns I had already developed about leadership, communication, and fairness within the organization. There are good frontline employees in this building who genuinely care about residents and work extremely hard under difficult conditions. Unfortunately, leadership culture and management practices overshadow that effort far too often. If you are considering employment here, ask serious questions about turnover, management accountability, staff support, and workplace culture before making your decision. And if you are considering placing a loved one in this facility, I would strongly encourage you to thoroughly research all available options and personally observe the environment, staffing, and leadership before making that decision. read more

If I could give it a zero, I would. My client went there late last year. She is about 5 foot seven and when she went in, she was about 135 pounds. She was just just discharged against medical advice, came home weighing just 94 pounds - 40 pound weight loss in 7 months for someone that was a healthy weight. She looks like a holocaust survivor. She is a quadriplegic and cannot feed herself. She was basically left to die there. The food is terrible, as they have a vegan chef. They are understaffed, so patients wait for hours. There is a resident that screams, "Help!" Pretty much around the clock. Her first doctors appointment after leaving the facility, led to her immediate admission to a hospital for malnutrition. Her hair is coming out in clumps. I would only ever go here if I were suicidal. read more

Food is not proper healing, nutritious food. Items are repeated every week. Spaghetti, fried fish, ham sandwich, taco nacho (kind of). We get no fresh fruit except maybe an orange if you ask for it. CNA'S and RN's are consistently overworked (sometimes it's 18-20 beds per cna, and the nurses are stretched as well.) agency staff are used as fill ins but For what we are paying a month (literally 95% of our social security check) we should be getting a higher quality of service than we do. People get very sick but are not given covid, rsv, pneumonia, tests. One resident was septic from an upper respiratory that was not treated for at least 7 days. She hadn't eaten or drank in 3 days. she was not offered a nebulizer treatment. Her blood pressure had fallen, and she was Not oriented to time or place. she was finally transported, and was put on comfort care and then she died. She died because she did not get proper care in a medical facility. Bridgecrest is mismanaged, drugs are mishandled, and frankly a death trap. I cannot wait to break out of here before I die too. I gave them a 1 only because there is not a lower number. 1 is exceedingly generous. read more

Worst place EVER! Watching love ones die here and they had zero cares. Would not apply medication on time and had to fight with them for comfort of our dying dad. Hospice had to raise hell to make them do their jobs! read more

This was formerly Discovery Nursing. Things haven't changed much. It's a nightmare here. Neglect and abuse. Most shocking, they let a gentleman stay in bed while he ate and drank - RECLINED. He had a gurgled cough, staff ignored him. Another CNA happened to hear the coughing, yelled "he's aspirating!" and jumped over to help him. He had pneumonia. What did they do? Called the family and had a meeting about planning for his death - then walked out. What the?!! Thankfully this man had other people watching him who helped him recover. You are placed there to die, not to recover - that's how they roll. Don't answer the call lights for two hours. I hear a woman scream "help" for over five minutes before I went to see what happened - I do not work there. No one answered the call light so she tried to go to the bathroom on her own, but fell and damaged her already bad arm (she was placed there for rehab of this same arm from a prior fall). I went to get the nurse. This happened to many residents. They don't follow doctor's orders on meds, "I have four hours to drop meds," regardless of when the patient needs them. Pills dropped on the floor - no one picks up. Lose track of labs, don't care. Lots of agency nurses who are fill-in - don't care. They retaliate against you if you ask for better care. They tell you you can leave and/or document false info against you. It's very unprofessional. Discovery was purchased by a large investment fund group. Staff suspected the care would go down because they were already at 18-20 patients per nurse. Food is pre-packaged, not fresh. High sodium. Don't follow specific diets for residents. I could go on. But it is a death trap here. read more

worst place to send a love one for rehab! cnas don't do work are not interes in the care for your love one especially if they are bed bound from a accident! my grandmother only got therapy 3 times in the 2 weeks at this facilit! mind you she acquired a pressure ulcer in those 2 weeks due to not bei changed timel! and iwou go in 2 x a day to change her and feed her! they will over medicate your loved one even if you have medical power of attorney and want a medication that is being used as behavioral restraint! The nurses are rude and do not care many times I caught them giving the medication I told to be discontinued to my grandmotheronly! if only I could tell the entire nightmare here I would! I have worked in many nursing homes myself and this is far the worst! your love one is more than likely to decline drastically at this facilit! read more