This particular branch of Commforcare tarnishes the entire commforcare company name. The staff here struggles and often fails to operate with the bare minimum of professionalism. There is no one in the state of Washington employed in the HR department. Instead HR is supposed to be handled by the owners Daughter who lives in Massachusetts. Unfortunately, when I tried to submit a simple grievance about poor communication things immediately became far from professional. In two days time I received a seven paragraph barely related rant from Darcie's mother (no communication from the supposed head of HR mind you) and my hours were changed over night from 24 the next week to zero. When I insinuated that it seemed like my hours were cut in retaliation to my complaint (which isn't legal), they immediately added two of my shifts back, which only makes me more confident that this was done purposely. Darcie reached out but refused to meet with me herself via phone and asked me instead to meet with her Dad. Why wasn't HR handling this HR issue? Why was I being placed in an exceedingly uncomfortable position when I simply pointed out that management continuously provided employees with completely separate procedural instructions? At this point the head of HR had failed twice to solve an exceedingly simple issue, then she made no effort to arrange this meeting or the phone meeting I had requested. At this point the work environment had become at best uncomfortable and at worst actively hostile. Some of HRs most basic functions are to handle employee grievances, and to address communication issues. Unfortunately this company has no functional HR department, simply a figure head in a different state and time zone who can't be bothered to perform even the most basic functions such as following up with employee grievances and scheduling meetings. This paired with requests not to inform clients on our familiarity with their equipment was more than unsettling. On top of that I arrived twice to clients that had never been informed I was scheduled to arrive. In my time here, four separate clients and families complained about the poor communication from the office and the unpredictable and sometimes unreliable last minute schedules. I watched five members of the staff decide to leave this company in the less than six months I spent here, and I made at least six, as yet another testament to the blatant disfunction in the management here. As someone who was previously employed by this company, I urge you to take your business elsewhere. Attached is a text message asking NOT to inform the client that the caregiver is unfamiliar with the clients Hoyer lift; something I see as potentially very dangerous and as a shinning example of this companies shady ethical standards. I have a breadth of physical evidence to substantiate each claim I have made in this review, and only hope that it forces this company to hold themselves to a higher ethical standard in the future. read more

ComForCare Home Care - Yikes - Home Health Care Near Me - Vancouver, Washington

ComForcare has been the key anchor of my parents' transition from tottering independence to safe, well supported assisted living. Over most of the last two years we have retained a morning and evening caregiver to support hygiene and dressing/undressing and attendance at assisted living activities and meals. Our caregivers have been skilled and kind...a combination that is hard to find and retain over many months. In addition, Randy and Debi Kyle have been so helpful in offering perspective and advice as we dealt with increased frailty, dementia and family questions. They have made all the difference as we navigated the continually changing landscape of services and personal changes as my parents are aging. As our family life changes, we may well need their services again and it will be so good to know that their help is available. read more

Debi and Randy and their magnificent team of caregivers have been life savers as my mom has suffered dementia and required several trips to the hospital and a long stay in rehab after breaking her hip. Mom was confused and upset to be away from her home and dog and Comforcare stayed with her and eased her anxiety tremendously. They've been our insurance for Mom's safety and well-being when the facility she was in fell down in their responsibilities. They've also got innumerable resources in the community and are wonderful partners in Mom's care. read more

We reached out to Debi and Kyle after we got notification that we were going to need 24/7 care for my grandparents. They immediately came over to the house to help us make a care plan on very short notice. They were very understanding of the situation and were receptive to our needs and desires. It's not an easy business to be in, but we appreciated the honesty and candor in dealing with them. We could not imagine a better group of caring individuals helping our Family through this tough time. Whenever something came up, they were the first to reach out and let us know what's going on. Peace of mind is the bottom line with ComforCare. I would recommend them to all of my family and friends. read more

Randy and his team at Comforcare were literally angels sent at a time that my family and I needed support. Randy took on this difficult case in spite of some obstacles and took a burden from our family that helps us tremendously. His honesty, kindness, compassion, and complete professionalism while still being a loving person is what made him and his team the best. Randy is the owner and he is made for this work! It's not an easy thing, taking care of people, but he makes sure everyone is on the same page, communicates with the family, and is top rank as a person and business owner. I would recommend and hire him and his team over and over. I can only think of positive things to say about this company, they were just angels. Thank you, Randy, you were such a great help. I will always be grateful for you for helping us out. read more