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Serene Surgical

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

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1 year ago

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Jackson West Medical Center

Jackson West Medical Center

2.6(60 reviews)
1.0 mi
Available by appointment
Certified professionals

My brother Antonio Zamora was in ICU on Sunday March 29 2026and a Nurse named Genaro was his nurse…read more Very professional, caring and treated my brother as I would like to e treated. Very compassionate with my brother that needed a lot of care and very informative and caring with the family members that were visiting. Great Nurse!!!!!!!

This was one of the worst emergency room experiences I have ever had. The staff was cold, rude, and…read morecompletely lacking empathy during a medical emergency that was clearly more serious than a migraine. Despite repeatedly explaining my symptoms, the doctor did not listen and rushed through my visit with the apparent goal of getting me discharged as quickly as possible. I was vomiting uncontrollably, yet my condition was dismissed and minimized. There was no sense of urgency, concern, or thorough evaluation. I was later diagnosed with a CSF leak--a serious condition that may have been identified earlier had the medical staff taken the time to listen and properly assess my symptoms. Instead, I was sent away feeling unheard, unsafe, and medically neglected. The lack of compassion and attention to patient concerns in an emergency setting is unacceptable. Based on this experience, I would strongly advise against using the emergency department at this hospital. I would never recommend it to anyone seeking urgent or competent care.

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Jackson West Medical Center
Jackson West Medical Center
Jackson West Medical Center

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Franco & Co

Franco & Co

3.7(19 reviews)
1.1 mi

I just called to inquire about an appointment for my mother and they asked why she was coming in…read moreand I explained that she is diabetic and needs someone to look at her feet and also that her toenails are thick and she can't cut them and the receptionist told me to find a podiatrist that deals with these issues- ??? They list these issues on their website! 0 stars

I attempted to schedule an appointment at this office, but the front desk staff was completely…read moreincompetent when it came to verifying insurance. Despite being given clear instructions on how to verify eligibility through a third-party administrator (which was 100% in-network), they had absolutely no idea how to proceed. The doctor is in-network, yet the staff's lack of knowledge prevented me from even making an appointment. To make matters worse, communication was a major struggle, as the front desk staff had difficulty speaking English, making the process even more frustrating. I cannot speak on the doctor's quality of care--she may be excellent--but unfortunately, I will never find out because her office staff is incapable of handling basic administrative tasks. I immediately contacted another podiatrist's office, and they verified the insurance seamlessly without any issues. If this office wants to retain patients, they need to train their staff properly. What a shame if the doctor is actually good, but the front office is driving patients away.

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Franco & Co
Franco & Co
Franco & Co

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Christopher Craft Cosmetic Surgery - During procedure

Christopher Craft Cosmetic Surgery

4.6(28 reviews)
7.3 mi

Dr. Craft and his entire staff were absolutely amazing from start to finish. The attention to…read moredetail, professionalism, and genuine care made the entire experience exceptional. Dr. Craft took the time to answer every question, made me feel comfortable and confident, and was always personable and available throughout the process. His staff was equally welcoming, supportive, and attentive. This was truly the best experience I could have asked for, and I highly recommend Dr. Craft to anyone considering a plastic surgeon

If I could rate my experience 10 stars I would. Everything about this office exceeded my…read moreexpectations. I finally decided I wanted to get a breast augmentation in November 2023. I had contemplated getting it for so long because I was flat-chested. I lost a lot of weight the previous year so getting a breast augmentation was the cherry on top for my confidence. I also wanted to get minor liposuction on my stomach. I had a pocket of stubborn fat underneath my belly button that would not go away no matter how many sit-ups I did. I called to set up my consultation and dealt with Lucy. She was so nice and made me so happy. I remember getting off the phone and smiling because I was so excited about my consultation. Consultation: The following Tuesday I arrived at my consultation. I was so nervous but the entire staff made me feel comfortable and they were so welcoming. I changed into the gown and Dr. Craft came in with a sweet nurse! I didn't get her name but she has always been so sweet! He spent a lot of time with me! He went over everything, answered all my questions, gave his advice, and listened to what I WANTED. He was so informative and I knew that I wanted to start the process. I want to say I was almost there for an hour. Weighing my options, listening to the pros and cons, and asking questions. I'm so thankful for the consultation because I left very confident and firm on my decision. I ended up picking 415 cc of silicone, high profile. I wanted to be a full C or D cup so this was my best option. Blood work: I came back a few weeks later where I met Cybil! The most amazing person in the world! Gosh, I love that girl! She took my blood and informed me about everything! What to do, what not to do, and everything I needed to do before my surgery. I got a really big packet of paper but left knowing everything that was in that packet. They took before pics, measured me, and answered any questions. During this time I was put in contact with Marilyn who is great! She gave me her phone number and during this entire process, I asked any questions that came to mind. She has always been so sweet and helpful! Procedure: I was extremely nervous since I had never gone under anesthesia before. My surgery was scheduled for 10 am so I followed all the instructions the night before. The anesthesiologist called me the night before asking if I had any questions which made me feel a lot better. When I arrived I got put into the room and got changed into the gown. The recovery nurse April came in and talked me through everything and gave me an anti-nausea pill. She is just the best! I remember her telling me about her son; she was so sweet! She said most people don't remember her much since they get knocked out but how could I forget such a sweet lady! Dr. Craft came in and went over the game plan with me. He marked me up and made sure we were on the same page. I went into surgery 100% confident and excited. I wasn't nervous at all. Everyone was so nice and explained what they were doing to me. I knew I was about to knock out when the lights were swaying back and forth and I was 100% calm. I woke up and April was there, she brought my fiance in and I went hope. Later that night Dr. Craft called me and we talked. He explained to me how the procedure went and told me instructions for going forward. This meant a lot to me and just made me so happy that I picked him to do my surgery. Recovery: As I'm writing this I'm about 6 weeks post op. I have followed their instructions religiously and have worn my fajas 23.5/24 hours a day. The follow-up appointments have been great and the support has been so great. I did lymphatic massages with Janet and she was great!! Since I only got a little bit of lipo I only had to do 4 sessions but it helped reduce the swelling so much. Worth every penny. She was great and I enjoyed getting to know her. Everyone in this office is amazing and I'm so thankful and blessed to have gained the amazing care of the staff and developed many friendships. I seriously wish I worked here so I could hang out with them every day!! Thank you all so much. P.S I LOVE MY RESULTS! They're exactly what I wanted.

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Christopher Craft Cosmetic Surgery - Procedure day

Procedure day

Christopher Craft Cosmetic Surgery - 5 weeks post op

5 weeks post op

Christopher Craft Cosmetic Surgery - 5 weeks post op

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5 weeks post op

Serene Surgical - surgeons - Updated May 2026

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