Dr Gross is a wonderful, caring dentist. Even though I am…read morein Florida I still only trust Him. Robin is my favorite hygienist,through And caring. I refer many of my friends and all have been satisfied. He will not steer you wrong. I'm a dental hygienist And I know when I'm being sold a load of ... Dr Gross is a quality dentist and honest as well! Susan F

Highly recommend this dentist office. The staff are always so kind, chipper and friendly. They do…read moretheir best to fit you in for your appt and even have a cancelation list. Hygienist are very nice and through. It's always a pleasure dealing with this dentist office.

I can't rate the level of care, as this practice is not accepting new patients. I wish that was on…read morethe website as I have been calling trying to make contact for a few days. If your rhetoric is true, then the customer first approach tells us you are refusing to accept new patients. Perhaps when you "reopen" to new clients I will still be in the search for a good considerate Dentist in the New Haven area, as it is a nearly impossible quest to fulfill

Dr. Agilo is my favorite dentist I have ever had! She builds strong rapport with patients and is…read moreastounding professionally and socially.

My wife and I have recently switched over to this dental practice. The experience has exceeded…read moreexpectations. Dr O'Brien and his entire staff have been exceptional. Highest quality dental care, easy and convenient access/parking, very clean atmosphere - Highest recommendation is given! C/M Skak

**DENTAL IMPLANTS FELL OUT WITHIN DAYS - Extremely Disappointed**…read more I had a terrible experience with New Haven Dental Group in Hamden. I had two dental implants placed last August, but they fell out within days. I reached out to the office immediately, only to be informed that the doctor was on vacation in Italy and that I would have to wait until his return. When I requested to see another doctor, I was told I would have to wait two weeks for the original doctor to come back. Despite making several requests to be seen sooner, I was repeatedly told that I had to wait. During this two-week period, I suffered without care, and it felt like my well-being didn't matter to them. I endured over two weeks of discomfort, including bleeding and aching gums. Eventually, after escalating my concerns to their parent company, 42 North Dental, I received a refund four months later.

I rarely leave reviews, but my experience with Pearl Dental has been so consistently negative…read moreacross my entire family that I feel obligated to speak up. All four members of my household have had disappointing or outright terrible experiences here. What is most concerning is how many glowing reviews exist, because our experience has been the complete opposite. It genuinely makes me question how accurate those positive reviews are. My own situation has been ongoing and extremely frustrating. In December 2025, Dr. Scott Pearl told me I had "baby cavities" and recommended filling them to prevent progression. I had no pain at all before those fillings. Immediately afterward, I developed severe dental pain that has only worsened over time. I returned for a follow up and was told everything looked fine, despite the fact that I was in significant pain. Now I am dealing with daily, persistent discomfort. To make matters worse, I have since lost my dental insurance, so I am stuck suffering until my new coverage begins. This entire situation was created by a procedure that I now strongly believe was unnecessary. This was not an isolated incident. About a year earlier, my husband and I were both convinced to get crowns. This had never once been recommended by our previous dentist. Since those crowns were placed, I have continued to experience sensitivity in those teeth. Looking back, I deeply regret agreeing to those procedures. My son's experience was just as concerning. He had fillings done for "baby cavities" and developed severe pain afterward. One of his fillings even fell out. Although it was replaced, he continues to have discomfort. Beyond the clinical issues, the billing practices are equally troubling. We were repeatedly reassured that our insurance would cover these procedures, even though we could not find Pearl Dental in network. We specifically asked multiple times. Despite those assurances, I am still receiving bills from procedures done two years ago. This raises serious concerns about transparency and whether proper insurance verification is being done at all. At this point, I fully expect to receive additional bills for the December 2025 procedures as well. Yes, the staff is friendly. But that does not make up for what feels like unnecessary dental work, poor outcomes, and misleading information about insurance coverage. I would never recommend this practice to anyone. I regret ever going here. I am counting down the days until my new dental insurance starts so I can have this work properly evaluated and corrected.

THIS PRACTICE IS BEING INVESTIGATED. I was a patient for over twenty years until 2024. I had to…read morechange due to insurance they were not participating with. During a visit with my new dentist, X-rays showed that a tooth that Dr. Gary Pearl claimed to have put a crown on was fractured but it showed no evidence of a crown. I absolutely know that I had a root canal AND a crown on that tooth. Upon calling this office later that day, Lisa told me that my chart records showed that a crown had been placed on the tooth in question. She then referred me to Gary's wife Dineen for further details. I requested the information on all of the restorative services that I had received from them. It's not a long list because I take care of my teeth. The information that I received, provided by Dineen Pearl, showed that a crown had been placed on the tooth in question, but current X-rays do not show evidence of ANY crown on it. Now they want to claim it was an onlay not a crown. Well I have verified with my previous insurance that onlays are NOT covered under any of their plans and since I know they were paid by my previous insurance 80% and I paid the remaining 20%, they had to bill it as a crown. That's fraud! I am reporting them to the State Department of Insurance and the State Department of Public Health Provider Investigations. They should also be aware that all conversations with them were recorded and will be sent with my complaints, not my problem that Dineen or Lisa didn't hear the statement that "this call is being recorded". Maybe the need to listen before they start yapping. No need to record any other conversations since their lies have already been documented and they cannot lie about what was said. Also, CT is a one-party State and one does not have to notify the other party. They said what they said, LIES!! They have also refused to provide me with my complete record of services provided while I was a patient. Well, they will have to release it to the State for this investigation. No way around that!!

Perhaps the xray person, dentist, and hygienist are capable, but I think they talked me into having…read morean expensive procedure I didn't need and then the desk lady tried to charge me for additional things I didn't want. First problem - I'm on Medicare, which they don't accept, and United Healthcare, which offers a Dentegra discount at Aspen Dental. The lady at the desk refused to know anything about a discount (even though it's on their website) and I had to look it up on my phone to show her. Finally, that was approved. The Xray person took 20 Xrays in addition to a full head scan and stuck a camera in my mouth to take photos, which seemed a bit excessive. The dentist (Dr Kim) seemed nice but insisted I needed scaling and root planning. The finance person said that would cost $1542 after the discount. She said it was a one-time procedure and I wouldn't have to do it again. I was skeptical but made another appointment because the hygienist wasn't working that day. Supposedly the entire procedure was going to be done in one day, but the hygienist only did the right side of my mouth, and I had to make another appointment for the left half. The desk lady said the entire procedure would cost $1742, which I complained was not the original estimate. They were going to charge me $200 more for an electric toothbrush and a water pick that I didn't want. I told them to take that off and got the price back to $1542. I paid $730 for that visit. I went back 4 days later to get the left side done. The desk lady said I had to pay $812 up front before the work could be done. I said I've always paid for doctor and dentist visits after the work, but she insisted so I paid it. The hygienist did the left side and said I was supposed to come back in 4 months. When I went to schedule the next appointment, the lady said I would have to return every 3 or 4 months and it would cost $413 for each cleaning. I can't afford that and insisted on a 6 month appointment and the regular maintenance cleaning for $223. A week later, I got a bill in the mail for another $148. When I tried to phone the office, I got a voice mail. It's been several days and no one has called back. I do not intend to pay the bill and I will be canceling the next appointment. Even if the dental care is good, the outrageous charges and customer service is awful. There are 4-5 ladies at the front desk and they mostly stare at their computers and ignore the patients. All those cute motivational signs around the office don't make up for the fact that, at least at the Hamden, CT office, the practice is run by liars and cheaters.

I found this office to be great to work with. They were always kind, professional and efficient. I…read moream well satisfied. The only negative is the receptionist who would not speak louder even when I told her of my hearing loss. But that be as it may I highly recommend this office.

I had a extremely great experience the hygienist was very professional she took her time and clean…read moremy teeth

I scheduled a cleaning after a few years of neglecting to go to the dentist. I had no concerns…read moreother than just wanting to get a cleaning and to get back in the habit of regular dental visits. I let them know I was pregnant when I made the appointment. Knowing how long it had been since I had been in, and that they would not be willing to give me x rays due to pregnancy, and that they would not do a cleaning without x rays, they none the less still scheduled me for the cleaning and then pulled a bait-and-switch after I arrived. The dental hygienist told me they could do a "light exam" which she proceeded to make sound like would include some degree of cleaning. And then we could do x rays and the remaining cleaning procedures in a follow up visit after baby came. In reality, the light exam consisted of the dentist sticking her finger in my mouth for a few seconds--she didn't touch or look at any of the tools and i'm not convinced she even examined my teeth--and then lectured me for 15 minutes with generic advice with no comments on my actual dental health. I presume she did just enough to charge my insurance as if they had actually provided me a service, without committing fraud. In hind sight it is clear there was no chance they would be doing any cleaning, despite what they presented to me. I would recommend finding someone else as I consider this dishonest and unscrupulous. I will be finding a new dentist.

Dr. Woods saved my teeth! For many years I was afraid to go to a dentist, then a friend aware of my…read more"dental phobia" urged me to give her a try. That was more than 20 years ago and, although I have moved away from CT, I continue to drive more than 4 hours each way for my biannual appointments. She provides excellent care and explains all issues thoroughly.

The dentists here want one thing. Not patient satisfaction, not pretty smiles. MONEY…read more They had my elderly sister come back here about 10 times for fittings for dentures. The dentures never fit. After $6000+ we decided to seek other dentists and other action. The bill arrives at your house practically before you drive home. Please avoid this place like the plague, unless you have a goose that lays golden eggs.

To start: original appt. scheduler talked me away from the dentist to whom I was referred, by the…read moreoral surgeon, to up the anti to an incompetent, cosmetic dental provider, probably had a quota to meet in order to have mal-practice ins. Unknowing and non-insured elderly patient was robbed. After close to 20 fittings it was revealed that she wanted to remove some perfectly good partials and proceeded to so do for $600.00 more for paper clip sized, sharp metal prongs which jabbed my gums and she and one of the (owners) would not fix or refund me anything. She admitted that she did not follow the surgeon's instructions to prepare an immediate denture, decided on her own to make it a permanent one. She indicated, very much along in the awful fitting process, that she wanted to sell me implants. I am in my last decade and out of $6,600.00. Can only eat chopped, soft foods. No pizza, no pretzels, salads, hard roll sub/sandwiches, and everyone's favorite, crispy bacon. Get it? My inability to chew any food for a well balanced diet, leaves me with constant pain in my mouths soft tissue, as well as irritable digestion. Getting worse as time marches on. If all you want from dental care is teeth whitening and movie-star, close-ups they may be o.k. This place ruined the beginning of the time I have left. It cannot be reversed.

If you don't have a dentist, Pyramid is the place to be. If you do have a dentist, Pyramid is still…read morethe place to be so leave your current dentist haha. I've been coming here for over 8 years and I can't think of anything that I'd ever complain about. The staff is PHENOMENAL and Dr. Stanley is an amazing dentist and more importantly, he's a great person.

Dr. Stanley is the BEST dentist I have ever been to. I was always scared to go to the dentist…read more Thanks to Dr. Stanley, I am completely over that fear; in fact, I actually look forward to going. His staff is very friendly & professional. If you are looking for a talented dentist with a great staff. I highly recommend Dr. Stanley at Pyramid Dental in Hamden, CT.

My first call was welcoming and I was able to access an appointment without my paperwork being…read morecompleted. The off ice is close to the parkway and it has ample parking. The office staff and Dr. Solomon explained every step and orally as well as written instructions were provided. I highly recommend this practice.

I brought my first child there for a procedure which went well. The post anesthesia care was a…read moredifferent story. They were clearly busy and in a rush to get my child out. He was still heavily medicated and tripped and stumbled his way out. I had to find a wheel chair on my own from the Yale office to get my sedated child safely to the car. Against my better judgement we took our youngest there too. I fully recognize that even using best practices there can be unwanted outcomes. When I expressed my concerns first to the nurse than the doctor that my child was reporting pain and was pounding on the arm rest to get them to stop or to acknowledge them and he was shushed and told to stop moving. Certainly there are limits to medication dosages and sometimes pain can happen. That is not the problem. Its the hubris and arrogance coupled with the gaslighting from staff. The reluctance to admit a complications. That is the problem. The doctor was better about it and had a reasonable explanation for every concern though was not apologetic/sympathetic that there were compications. The nurse was the real offender. Starting by saying my child was just being emotional. Minimizing this child's concerns and acting almost put out by my asking questions respectfully. Coastal has a nursing problem. Find another practice..