Perhaps the xray person, dentist, and hygienist are capable, but I think they talked me into having an expensive procedure I didn't need and then the desk lady tried to charge me for additional things I didn't want. First problem - I'm on Medicare, which they don't accept, and United Healthcare, which offers a Dentegra discount at Aspen Dental. The lady at the desk refused to know anything about a discount (even though it's on their website) and I had to look it up on my phone to show her. Finally, that was approved. The Xray person took 20 Xrays in addition to a full head scan and stuck a camera in my mouth to take photos, which seemed a bit excessive. The dentist (Dr Kim) seemed nice but insisted I needed scaling and root planning. The finance person said that would cost $1542 after the discount. She said it was a one-time procedure and I wouldn't have to do it again. I was skeptical but made another appointment because the hygienist wasn't working that day. Supposedly the entire procedure was going to be done in one day, but the hygienist only did the right side of my mouth, and I had to make another appointment for the left half. The desk lady said the entire procedure would cost $1742, which I complained was not the original estimate. They were going to charge me $200 more for an electric toothbrush and a water pick that I didn't want. I told them to take that off and got the price back to $1542. I paid $730 for that visit. I went back 4 days later to get the left side done. The desk lady said I had to pay $812 up front before the work could be done. I said I've always paid for doctor and dentist visits after the work, but she insisted so I paid it. The hygienist did the left side and said I was supposed to come back in 4 months. When I went to schedule the next appointment, the lady said I would have to return every 3 or 4 months and it would cost $413 for each cleaning. I can't afford that and insisted on a 6 month appointment and the regular maintenance cleaning for $223. A week later, I got a bill in the mail for another $148. When I tried to phone the office, I got a voice mail. It's been several days and no one has called back. I do not intend to pay the bill and I will be canceling the next appointment. Even if the dental care is good, the outrageous charges and customer service is awful. There are 4-5 ladies at the front desk and they mostly stare at their computers and ignore the patients. All those cute motivational signs around the office don't make up for the fact that, at least at the Hamden, CT office, the practice is run by liars and cheaters. read more

I found this office to be great to work with. They were always kind, professional and efficient. I am well satisfied. The only negative is the receptionist who would not speak louder even when I told her of my hearing loss. But that be as it may I highly recommend this office. read more

Aspen Dental - Hamden, CT - My new teeth - Oral Surgeons Near Me - Hamden, Connecticut

First visit: They bamboozle you into signing up for a credit card and I didn't even get a cleaning but I did get set up with 5 more appointments. Third visit: Lost a days wages and 3 hours in the waiting room waiting for a scheduled appointment with the oral surgeon. They made me prepay half to book the appointment and then pay the other half, before I was even treated knowing he was running 3 hours behind, which I asked for a refund and still have not received. Fourth visit: violently ill with a GI bug the evening after getting cavities filled that morning. Something's not right about this place. I wish I would've read the reviews prior. My time is valuable to me. I'm a working professional and I expect the healthcare providers in my life to also value my time. This place only values money. It's sell sell sell the second you walk in the door. read more

Treatment room garbage was overflowing on two separate occasions. No paper towels in bathroom on both visits. Dental assistant rushed impressions, crowns fit poorly. Dentist hit the inside of my mouth creating a hole in my cheek. Canceled my treatment, going to another dentist. Dental hygienist was excellent read more

Aspen Dental - Hamden, CT - The hole in my cheek. - Oral Surgeons Near Me - Hamden, Connecticut

worst service ever provided 30 min wait every appt. they discriminate heavy so if you are african american please turn around and never look into this business. Dr. Anjali Banerjee did the worst work on cavity fill in's. the pain after her work is unbearable. Aspen Dental does not run your insurance and charge full price for dental work even after you provide your dental insurance. i would not recommend a dog to this dentist. read more

I showed up at 5:10 for my 5:15 appointment and was told that I could not be seen due to it being "late" as I was expected at 4:45. My appointment card, email from them, and my personal phone and written calendars all said "5:15". I even spoke to someone over the phone when they called me a couple of days ago to confirm my 5:15 appointment. No apologies today or accountability of their error. I just kept getting told that their front desk computer says, "4:45" so it was 4:45. I asked to speak to the manager but she would not come to the front. She relayed the same message through the same front desk person who was clueless. I did not schedule my own clients that afternoon so that I could make the 5:15 appointment that Aspen modified on their own. This is NOT the first time that they did this to my family so I now see that it is a convenient pattern to modify appointments then blame the patients for screwing up the date/ time. So this family of 5 will look for a practice with more integrity and accountability. Update: I got home and told my husband what happened. He stated that they did the exact same thing to him last month but they saw him when he showed them that They were incorrect. So this scheduling error on their part is definitely a regular 'thing' but they will act like it's your fault and play stupid when they know it's a constant issue on their end. (Which is why when I asked to speak to the manager she never came but I could hear her speaking to the front desk clerk for her to relay her message to me). When someone requests to speak to a Manager that is what is expected! read more

Aspen Dental - Hamden, CT - Aspen's confirmation email sent to me - Oral Surgeons Near Me - Hamden, Connecticut

BE VERY CAREFUL!! I have them being investigated right now for double billing and charging more then what insurance tells them. Please double check your insurance, I would have had to pay hundreds more then what my insurance says. They are very shady!! read more

I made an appointment and told the woman that I needed my dentures repaired. She said that was fine and scheduled me. I came in, filled out paperwork and then was led to X-ray. I refused as I just needed one tooth replaced. The tech said that they don't do denture repair and that they might be able to help me but only after I had X-rays. WTF? No I don't need to expose my head to radiation when all I need is one plastic tooth fixed. I told the tech I was lied to and was not happy. Be sure you know what you're getting into here as they will try to get you in and sell you more services. read more

I have been a patient at the Hamden CT Aspen Dental for years. I have an appointment scheduled for Monday 4/23/18 at 4:15pm. Today is Thursday 4/19/18, I got a call at 6:55pm and was told that because I did not respond to a text message they sent at 2:10pm today to confirm my appointment, they gave my space to another patient. I asked to speak with a manager, and she told me the same thing. On another occasion, my wife schedule an appointment for our girls for a Saturday morning. She did confirm it via their text message. We took the kids to their appointment that day, and the office was closed. Not even a phone call back to apologize. Never mind the fact that last year, I ordered and paid in full for an electric OralB tooth brush from them. When I showed up to pick it up a couple days after I got a call from them, they told me they sold it to another patient. I had to leave and wait for them to re-order me another tooth brush. I gave them a second and third chance, and they blew it today. I will be taking my business elsewhere. What kind of business treats their customers like this? You do not have any regards for your customers...at least not for me. read more

I would give them a zero. I scheduled an emergency appointment for pain and they made me wait for over an hour wanted me to pay first were very rude and unprofessional all they wanted to do was take X-rays and send the hygienist in. The doctor Indian woman very rude and was not understanding or doing anything to help my pain and told me to go somewhere else read more

Went in for a chipped tooth and walked out with a $4700 quote, and was told it would be around 2 weeks for them to fix it. Went to my other dentist and it was fixed within 45 minutes, for less then $200. read more

The staff here is so sweet and accommodating. Instead of driving all the way to Fairfield to get dental work done I chose to use this dentist and I am so happy that I did. Thanks again! read more

Good setup. Clean. A big chain. Not much to love though. Still a dentist. There is a hygienist, his name is Giovanni. He is absolutely amazing and gives great care. I go there only because of him. read more

Aspen Dental - Hamden, CT - Oral Surgeons Near Me - Hamden, Connecticut

Everyone was courteous and understanding. There was no pressure at all to pick up plan that fit my budget for my dentures. It did not matter how many times I went back Shelby always understood and gave her honest opinion. Because of her I have a beautiful smile. Doug did a wonderful job on making my dentures I could not be happier Cathy read more

I've never been prompted to write a Yelp review about bad service, but I feel compelled to do so now to warn any other potential patients of Aspen Dental about a very specific scam. If you want to schedule an appointment for a routine exam and standard prophylactic cleaning (the type that most insurance plans cover or partially cover), save yourself the time and hassle and schedule with a different dentist. Aspen Dental deviates from standard dental practice by requiring a first appointment for an exam only without a cleaning. Every other dentist I've been to performs an exam and standard cleaning in the same appointment (usually with the cleaning first). Aspen Dental does this for a very specific self-serving reason, but of course they won't tell you that when you book the appointment. They'll just hedge and say they need to "see what type of cleaning you need." You see where this is going... After the initial exam, Aspen Dental will try to up-sell you on your treatment plan and convince you that you need enhanced cleaning procedures that are likely not covered by your insurance (unless you have a Cadillac plan). I was told that I was in the "pre-gingival" gum health stage (which they explained meant that I did not yet have gingivitis), but Aspen Dental added "gingival irrigation" procedures to my treatment plan that would need to be scheduled as a second appointment before finally getting to the prophylactic cleaning covered by my insurance at a third appointment. The additional procedures would have cost me $200 out-of-pocket. When I explained to the office manager that I couldn't afford those procedures and wanted only the standard prophylactic cleaning covered by my insurance, I was told no one could change my treatment plan. To be clear, that "treatment plan" was entered into the Aspen Dental system about 3 minutes prior by the dentist and hygienist who examined me. Neither one of them explained that they were adding enhanced procedures not covered by my insurance, even after I explicitly expressed concern about my insurance coverage and explained that my only goal was to get the prophylactic cleaning covered by my insurance. The dentist and hygienist just said the office manager would go over the treatment plan and insurance concerns with me afterward. The office manager told me it was flat out impossible to schedule the standard cleaning until I first paid for and received the enhanced cleaning. When I asked why, I was told it would be unethical and that Aspen Dental would be violating ADA guidelines if they made an exception to their policy. After a couple more calls to the Aspen Dental national line to try and understand, I'm still not sure what the policy is, but it is certainly not a policy concerning patient care or ethical dentistry. It's quite clearly about profit and it takes advantage of people who are unfamiliar with standard dental practices. You know how I know? Because I promptly left Aspen Dental and booked an appointment for the following week with a dentist down the road for the standard prophylactic cleaning covered by my insurance. The exact same cleaning that Aspen Dental told me it would be unethical to provide to me. One appointment, cleaning first followed by an exam. Standard practice. $0 out-of-pocket. Oh, and that dentist told me I had excellent dental hygiene and healthy gums. No gingival irrigations necessary. Don't get scammed! read more

Haven't been to dentist in over 5 years, although I was on edge and impatient the Aspen Dental team of Hamden made it a great experience very helpful very gental when dealing with my fragile teeth professional yet friendly atmosphere felt like I with family by the end of my visit, would recommend anyone to go there, as I will continue to keep going! read more

I went in for a toothache and came out with upper and lower partials! The speed with which everything happens in this office can be unnerving. If your past experiences with dentists are like mine, you're used to things moving more slowly and you have time to process what's going to happen. Within 2 weeks of my first visit I had 8 extractions and a handful of fillings, as well as deep cleaning to address periodontal disease. They schedule all your appointments for you, which is convenient but again, things move fast. The other thing that took me off guard was the way the financing works, since I, like a lot of people, don't have dental insurance. After going through the exam/x-ray process you speak with the business manager who gives you treatment plan options and the bill. They help arrange consumer credit financing if you want it, but either way you pay up front and to me that's unusual for medical care. I don't know - maybe you pay up front for a nose job too (no, they don't do nose jobs.) When it comes to quality of care there's nothing to complain about. The dentist took her time and answered all my questions, and was concerned with my level of comfort. My post-op experience was as good as you could ask for. There was no lingering pain and my healing was quick (I think). The only complaint I have was the lack of nitrous during the exractions. I need to stress that the dentist was a whiz with the numbing (I'd always been difficult to numb) and there was no real pain. But teeth are not meant to come out easily and there's a lot of tugging and digging going on; a little gas would have gone a long way. Still, she gave me the correct meds for post-op pain, and I was very comfortable over the next few days. My dental assistant - Shelby - was the best! She not only assists with the extractions but makes the impressions and handles most of the fittings. I just had the cushions done today and my partials feel much better. She's very good at what she does and has a great way with the patients. Thanks Shelby! My hygienist was very good. It was a deep cleaning and scaling and my teeth felt so clean afterwards. The office seems to run very well and I didn't have any scheduling problems. Everyone is friendly and can answer any questions. About the only thing I can't comment on is the charges. I don't know how prices are set or how they compare to other dentists. I was in a great deal of pain when I first went there and didn't really have time to comparison shop (although I guess I could have just had them extract the one that was bothering me and shopped around.) But the quality of their work so far has been excellent. They owe me permanent partials in about six months, so I also can't comment on that. The temps seem to fit ok. read more

Besides waiting 4 hours to be finally done after being the 1st one there, I also got to be stuck with novacane in my mouth for 45 minutes before I even got work done. Lots of sale pushing on expensive things. I just got 1500 dollar job done for 645. Aspen would've charged me 1500. To many things wrong at this place. Never going back read more

They scammed my father. I know he's old but when you prey on the elderly you are sick. They signed him up for a 5900 dollar care credit line that goes up to 25% if you don't pay, which he can't. Avoid at all costs. They have a couple of nice employees but are not interested in your care... only your money. Scam. Go anywhere else. Scam. read more

I can't go full 5 stars because, let's be honest, it's a dentist office and no one WANTS to go to the dentist (or at least I never want to go to the dentist). However, I have to admit I had a pretty good experience today, and I'm going to have to chalk it up to Cassandra. She was genuinely friendly, not the fake kind of "I'm just doing my job" friendly. The whole cleaning process went smoothly and painlessly. I didn't find myself counting ceiling tiles anxiously awaiting the warden to release me from the chair. Friendly, likable AND good at her job? I felt like I was in the M&M commercial where they meet Santa - "they do exist". Well done Aspen, you found a keeper. I'd be a complete liar if I said I was excited to go back to the dentist, but if Cassandra is still there in 6 months, I won't be so hesitant to make my appointment. read more

I went to Aspen dental for the first time about 2 years ago. My teeth were really bad due to a medical condition. I ended up needing dentures. I really liked that their procedure includes you leaving with temps. That way I was never with out teeth. This made me feel better about myself and that means a lot. They made me a second pair that fit better after the swelling in my mouth went down and then my permanent pair which I have now. The complete process takes a while but they make sure to get everything correct. When I needed a fitting after almost a year they took me the same day. That is today so I will add an update after my visit. read more

They do not care about the patient only the money. Wanted my dentures fixed and they said oh no we recommend changing them every 7 years. WHAT! Wouldn't even consider helping me but wanted to tell me about the dental payment options. Don't go there! WORST! read more

When I first arrived, all of my information was taken for the second time and I was asked which aspen I reported to previously. Mind you, I provided the front desk associate w all of that information when I made the appointment. Apparently, they lost all of the information they took from me the first time around. I arrived twenty minutes early and overheard a patient complaining about the long wait. That was my queue. I was there to discuss an issue gone wrong at a prior aspen I went to. I waited two hours for a five minute evaluation! After an hour I was going to head for the door, but they came out in as I was heading out. After getting an X-ray, they sat me in the exam room for another hour. When the dentist saw me, he silenced me with his hand while I was talking to him about the issue w my tooth. All he could say is the filling was close to a nerve and I needed a root canal. Not happening! My nerves are fine, the tooth is fine. No other suggestions? After a two hour wait, and a prior filling gone wrong...you get nothing aspen. Try not to over book in the future. read more

Worst dentist I have ever visited. Don't visit this office if you have extensive dental work to be done. You will be shamed by the dentist.

Really AWFUL experience. Upselling, unprofessional. Painful xray procedure. Seemed like rookies....just following big business protocol. I wasn't even able to get the oral hygiene service I came for due to hour and a half wait and misinformation about the screening exam. Maybe it was just the dentist I saw, but she seemed unsure and unprofessional. Not what you want in a dentist. Also, I just checked and Aspen Dental has MANY class action suits pending against them for a myriad of reasons. read more

I was in pain for a few days and knew the only way to help was a visit to the dentist. I went into the office for my first time and the place was nice and had friendly staff. I went in for my X-rays and checkup and the doctor asked me what was wrong. I told her about my tooth pain then she examined my mouth again. They then told me all the work needed. The writeup was very high they then told me to come back the next day and we'll organize everything. Dr never mentioned anything about a prescription for the pain and I was in shock by the price of the surgery I would need so I forgot. I went back the next day and it was a complete waste of time. My insurance never called even though the dentist tried (this was not their fault just my insurance) but they never let me know so I came back anyways. I asked for prescription for my pain and they said the Dr was with a patient but she will call it in. That was around 430... 530 comes around and nothing so I call and they gave me the same excuse. The office closed at 7 so I went in at 650ish and they said the same thing but she would be out of the procedure at 730 and she will call my prescription in. Well that never happened and I was left in pain 3 more days then I should've been. The office has never called me back and I will certainly not be going back to this office or any Aspen Dental ever again. They want your money they do not care about you. If I could give zero stars I would but I can say the hygienist was very nice and guided me on the right path to better hygiene. read more

I had a Saturday Appointment and the wait was minimal. Very nice office staff. My Dentist was awesome! Very friendly and explained everything! He even laughed at my using the mirror he gave me to look at my teeth, I started fixing my hair!!! It's nice when you can laugh with your doc! Although it's expensive, I will return! A lot of options to pay for your care. Aspen Dental is Awesome! read more

I have been going to Aspen Dental for about 1-/1/2 yrs and while all of the dental experts there have been great,Cassandra(that did my exam,decay prevention evaluation and cleaning) made me the most comfortable i have ever been.And let me say,like a lot of people i hate going to the dentist.I have been dreading the dentist visit ever since i can remember and i am close to 50 yrs old. Most people,appreciate any helpful advise,but to be lectured about not flossing or needing brushing more takes a special touch...These topics were brought up by Cassandra clearly,but not offensively..i know it is just my opinion,but if anyone wants a GREAT dental hygenist,and a fantastic tooth cleaning,i would thoroughly recommend Hamden Aspen Dental.... Ron.j read more

Do not go here. They told me they did a root canal and I certainly paid for one. The dentist slipped and hit my tongue with needle and inserted novocain. And after all the pain and almost going to E.R for my throat closing up, they never really did a root canal and I had to get a refund from them. read more

Had my first appt for X-rays and cleaning. X-ray and exam were free. Cleaning was $82 with digital "coupon." Everything was smooth & efficient from the beginning through to the end. The girl who took the X-rays was expert and quick! Dr. Lee was kind and thorough in his exam and discussion. Amanda cleaned my teeth and did a bang-up job, and also went through my X-rays with me using a screen in front of the chair. My teeth feel wonderful. No one tried to sell me anything. The office is very clean, very modern, and very professional. 5 stars from me! read more

Aspen dental was a pleasure if your looking for a dentist. Everything up front no push for extras!