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Fontana, CA

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Serena Village

4.1 (18 reviews)
Closed • 9:00 am - 6:00 pm
Updated 2 months ago

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No response any time I reach out

I moved in here this past December, and there has been problem after problem. My very first time coming to tour the apartments no staff even showed up. Ended up finding out that they did not work that day, I was a little irritated having driven out here for no reason but things happen so I rescheduled my tour. After that everything seemed good, the office employees were attentive. Now that definitely changed once I moved in. Immediately upon moving in there was a leak coming from the roof of my unit. Keep in mind the leasing agent told me the apartments were built to be super high quality, obviously not true if a brand new apartment complex already is leaking from the roof. I notified the office about it and no one ever came to fix it, the leak started getting worse so I submitted a work order. The maintenance guy came and stood on my counter with his shoes to see the area of the leak better. Honestly, I wouldn't have been so upset about it if he was like oh sorry I got my shoe prints on your counter. Instead he jumped hoped off and said he needed to talk to the office. Then didn't come back for two days nor did I hear any updates but did fix it once he came back. You also have to have renters insurance to rent, which is no problem I signed up for an insurance and one of the coverages was off so they had me update it before I could even sign the lease. Once updated they gave me the keys. Then one day I get a letter in the mail... they signed me up for a different renters insurance called assurant. No call no warning nothing. I had to reach out multiple times because I was not getting an answer until finally I got a hold of them and Daisy told me it was their mistake that they had not realized I updated the other policy. WHY ARE YOU SIGNING ME UP FOR THINGS WITHOUT MY CONSENT? no one even called to tell me that my insurance was "wrong." I again let it go because I didn't want to be difficult she said they would cancel it so I just left it at that. I was also given a promotion of 6 months rent at 50% but they messed up my rent and charged me the full amount. I messaged the leasing offices text number on multiple occasions and never once got a response. I called three days in a row and left multiple voicemails, still no response. Eventually I got a hold of them and the office employee Daisy told me I still had to pay the whole amount and they would credit the overpayment to my next months rent. Super inconvenient but I didn't want to cause too much of a hassle so I just paid it. I also asked for written confirmation via email that my overpayment would get credited + the renters insurance they wrongfully signed me up for would get cancelled and she said she would sent it over and never did. I even emailed the leasing office myself to follow up and still no response. Now my garage door has not been working for three days, I cannot get in or out of my garage. I again submitted a work order and no one has even responded or come out to look at the garage. The light on the motor of the garage door stays on and will not turn off, which I know is just going to cause my electric bill to increase again which will be something I have to pay due to the lack of response/help from the employees here. I will absolutely not be renewing my lease and if you are interested in coming to live at Serena village I would highly recommend finding somewhere else. OH BTW they also sell your information so expect a flood of spam calls and emails regarding housing as soon as you move in!

No carpet!!!! I love this flooring

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Reviews are largely positive. Many highlight the friendly and professional staff, well-kept, quiet community, and responsive maintenance. The convenient location is also appreciated.

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7 months ago

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21 days ago

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1 month ago

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7 months ago

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7 months ago

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2 years ago

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Community M.

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1 year ago

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1 year ago

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Greystar M.

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1 year ago

Highly recommend moving into this wonderful property. Best decision I've made. staffing is wonderful and very attentive.

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2 years ago

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1 year ago

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11 months ago

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2 years ago

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1 year ago

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2 years ago

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2 years ago

I had a wonderful experience throughout the entire process. Mila's professionalism and care made me choose Serena Village as my home.

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Review Highlights - Serena Village

“The assistant manager Daisy and leasing agent Gabi are 100% the most helpful people EVER.”

Mentioned in 6 reviews

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Cielo Vista Apartment

Cielo Vista Apartment

(6 reviews)

We have been residents for over a year! I can only say good things about it, We have never had any…read moreproblems. It is quiet, clean & pet friendly! Very nice complex to live in. The manager Chris is always super nice & helpful!!

At a two star review, Yelp mentions, "Oh no! What could improve?," I would like to say more…read moreunderstanding with potential tenants. I called Friday and spoke to Brian, very knowledgeable, offered to send me information online. Received the pdf via email, seemed cool. Decent size and other features we were looking for. I drove by on Sunday and was able to get into the complex. I drove around and it looked clean from the outside, (driving through the parking lot) and it was quiet. I emailed Brian again to see if I could take a tour. He told me they had availability from 8-4 and they'd be closing at 12 on Wednesday and be off Thursday and Friday for thanksgiving. My bf and I were thinking about applying to another spot, but I told him let's take a look here albeit smaller, lower in price and it includes the W/D. I took time off work, using 2 hours of my VAC time and found myself running a little late. I called at the 3:50 and told him that I was running late that I'd be there around 3:56 that I just want to take a look at the room don't even need a super detailed tour. He said if I got there in the next 5 minutes I could be there, but he said they have a hard closing of 4 pm for the showroom. I explained that I'd be there before 4 and that I used vacation time and there was more traffic than expected and I would hope they have more flexibility and understanding for potential tenants. I asked if there was anyone else I could speak to, but he said he would be the person to speak to since they are privately owned. I'm just bummed out, used my vacation time, and just hoped for some flexibility. They should include their office hours and then showroom hours on their email signature and other information that shows their hours.

Villas at the Gardens Apartments

Villas at the Gardens Apartments

(19 reviews)

They have 2 floor plans and 2 different styles. Meaning one floor plan is more upgraded with the…read moreother. Naturally I fell in love with the more upgraded apartment. I didn't have an appointment, and walked in with someone that did. He was nice enough to let me tour with him and his daughter, so the Leasing agent didnt have to do separate tours AND I wouldn't have to wait. I forget the name, but the biggest upgraded 1 bedroom, but it was the one I liked mostly. mostly.

Beautiful property, but READ EVERY WORD BEFORE SIGNING ANYTHING…read more The property itself is gorgeous, and my tour guide paid attention to details about my lifestyle when showing me units, which, that part was genuinely great. But unfortunately, I got badly burned on the application/holding fees, and I've learned I'm not the only one. I was never told upfront that I only had 72 hours to withdraw my application and get my fee back. I asked multiple times, both during the tour and on follow-up calls, whether I could get my $200 holding deposit back if I didn't like the unit once it was actually ready to view. I was told yes, every time. I specifically said I didn't want to sign anything with the lease, until I'd seen the actual unit I'd be living in. When the time came for the approval phone call, I felt pressured into moving forward on a unit I hadn't agreed to sight-unseen, and ended up losing $250 ($50 application fee + $200 holding fee) rather than deal with it further. (Now imagine multiple other applicants in the same situation... it can add up..) This is my first time renting in the US, so yes, I should have read the fine print more carefully instead of trusting what I was told on the phone and in person. That's on me. I can own that. But if they're loose with the truth before you've signed anything, I have to wonder what else is buried in the lease itself. TO FUTURE RENTERS AND OTHER FIRST TIME RENTERS: bring someone experienced with US leasing, bring a real estate agent, or at minimum read every single document before you hand over any money... don't rely on verbal reassurances, even if the staff seem trustworthy. I trusted the leasing team, including Toni, and it cost me $250 to learn that lesson

Homecoming At The Resort

Homecoming At The Resort

(67 reviews)

I am truly blessed to call Homecoming at the Resort my home…read more When I first visited Homecoming at the Resort in May, I remember walking through the community and thinking, "There is no way they are going to lease an apartment to me." The apartments were so beautiful, the grounds were incredibly well maintained, and the community genuinely looked and felt like a resort. It has every imaginable amenity, including shops right in the middle of the community where you can get ice cream and some really good food. It was absolutely beautiful, but at the time, it felt like something that was probably out of reach for me. Then I met Amanda, Leasing Administrator, and my entire perspective changed. Amanda was so encouraging, professional, kind, and positive. She seemed to understand exactly what I was looking for, even when I wasn't sure how to explain it myself. I was coming out of what I can only describe as a wilderness season in my life, and I was carrying a lot of fear and uncertainty. Amanda called me, and I decided to be completely honest with her. I shared my fears and told her I wasn't sure I would be approved. Instead of making me feel judged or discouraged, she encouraged me to apply anyway. She told me that even if I wasn't approved, she would still help me figure out what options were available to me. That meant more to me than she probably realized. There are very few people you meet who genuinely give you hope when you need it most. Amanda is one of those rare people. Her kindness, encouragement, and willingness to help blessed me in a way that went far beyond leasing an apartment. She gave me hope when I really needed it. And then... I GOT APPROVED! I've been in my apartment since July, and I can honestly say that I still love it just as much today as I did when I first moved in. My apartment is absolutely beautiful, comfortable, and so well taken care of. The community is wonderful, and something that has really touched me is how kind my neighbors are. They actually say good morning, take the time to talk, and genuinely make an effort to get to know me. That kind of community is special. Every person I've interacted with in the leasing office has been incredibly helpful, friendly, and welcoming. And it doesn't stop with the office staff. The maintenance crew, gardeners, and everyone I've encountered who works for this company have been so kind and professional. It truly feels like the people who work here care about the community and the people who live in it. But I especially want to say THANK YOU, AMANDA. You may have simply been doing your job, but the way you treated me made a lasting difference in my life. You encouraged me when I was afraid, you saw possibility when I was struggling to see it myself, and you helped me take a step toward something I didn't think was possible. You are rare, Amanda. Thank you for your kindness, your professionalism, your encouragement, and for being willing to help me regardless of the outcome. You blessed me with hope--and I'll never forget that. Homecoming at the Resort isn't just a beautiful place to live. For me, it became a reminder that sometimes a new chapter can begin when you least expect it. I am grateful. I am thankful. And I am truly blessed to call Homecoming at the Resort HOME. Thank you to Amanda and the entire Homecoming at the Resort team for making this place feel like home.

I was apartment shopping and was trying to decide between this property and three other properties…read moreby Lewis Apartments. I had the best experience working with Amanda. She has been great, kind, patient and there to answer any of my questions. This property is absolutely beautiful and well maintained.

Citrus Gardens Apartments - Community Sign

Citrus Gardens Apartments

(10 reviews)

This is an excellent starter apartment. One of the top features is safety because it is a gated…read morecomplex. Every now and then, the popsicle man manages to get in, and the one homeless (typically harmless) man manages to get in, but that is about it. I lived there for two years, and while it was quite brief, there were no major break-ins or burglaries. The parking is a joy. You can almost guarantee you will have more than enough parking spots left, especially for people who work at night. If you are lucky, you get shaded parking, which is helpful during the scorching summer. There is a cool playground at the heart of the complex, which is great for wearing your little ones out. The location to places makes this place very convenient. Superior Grocers is barely a five-minute drive (or a fifteen-minute walk.), there is a church that is 7 minutes away. One major issue I had was the new toilets, which had very low pressure when flushed. My tip: buy a bucket because you may need one for the first big flush. When you flush the first time, don't panic if it feels like it won't flush. Listen for the toilet tank fill-up, and then judge how much waste material you have liberated to know whether it's a bucket flush or regular flush. The lack of in-unit laundry ultimately made it increasingly uncomfortable and so, we moved. Other than that, this is generally a great place to live.

We leaved here for almost 4 years and the only reason we left is because our kids are growing up…read moreand they both need their own separate room. Nevertheless, it was a pleasure staying here at Citrus Garden Apartments. The staff was friendly and the manager Julie is very accommodating. We appreciate all the time we spent here. Thank you Julie and all your staff. God Bless you all.

Woodbend Apartments

Woodbend Apartments

(9 reviews)

I left a review about two years ago praising the team for all of their hard work and how wonderful…read moreit is to live here. And honestly, they just keep getting better! My family absolutely adores the warm and effective team, including Chrissy, Shelly, Maria and the newest member Ian. I cannot rave about them enough! Chrissy and Shelly always make us feel welcomed and part of a community. They work hard no matter what the circumstances to make us feel heard, respected and to resolve any issues quickly. Maria and Ian not only efficiently and effectively work to make sure everything is clean and in working order, but also make us feel like family. When working on resolving issues in the apartment, they never leave a mess and they are very communicative with what's going on. They always smile and are great with my young kids. We love living here and hope others get to experience the same joy!

Been living here more than 5 years, ever since they changed the management team, the whole living…read moreexperience got a huge upgrade. Shelly and Chrissy are a great team of handling big and small requests from us. I remember one time, some random salesman came to my apartment wandering when I was not home, I caught that on my camera so I called the leasing office and asked for Shelly's help because I have a package delivery soon during that time. Shelly ran from the office to my apartment and requested the person leave the complex, and I never see any salesman knocking on my door since then. After Chrissy and Shelly came, the dog poop bags are always refilled, they even make the office feel like home to us, they hosted different events for different holidays celebrations and enlightened our stay a lot. We love Shelly and Chrissy, they are the reason why we would still staying in this complex, cannot imagine a day without them, especially Shelly. They are so good that actually makes the complex really dog friendly, including the office. Before this team came, we felt unwelcome and not truly dog friendly. But now, we hope to stay longer because of how good they are, will highly recommend this community to everyone who wants to live in a good environment with good energy people to manage the complex!

Serena Village - apartments - Updated October 2026

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