They have 2 floor plans and 2 different styles. Meaning one floor plan is more upgraded with the…read moreother. Naturally I fell in love with the more upgraded apartment. I didn't have an appointment, and walked in with someone that did. He was nice enough to let me tour with him and his daughter, so the Leasing agent didnt have to do separate tours AND I wouldn't have to wait. I forget the name, but the biggest upgraded 1 bedroom, but it was the one I liked mostly. mostly.

Rating my experience not as a resident, but as prospective resident who had an appointment to tour…read morehere and had a bad experience. Was really looking forward to touring here and thought this could really be a contender based on other apartments I had toured in the area. Their AI system had confirmed our appointment to tour TWICE, once via phone and once via text. And I confirmed both via phone and text that I would be there. We show up and the leasing office was under construction and all the "future resident parking" spaces were marked as "no parking." I checked the email and text they sent us and there was no indication of temporary parking during construction or anything like that. We weren't sure where to park so I called the office twice and both times no one picked up. Eventually I just park in a random open spot and go around the back to check in for our appointment and no one is there. Eventually the maintenance man comes around and tells us that the guy is on lunch and won't be back til 2. We said we had an appointment and he just said "sorry he's not here." With no indication of if we should wait or what we should do. Totally understand you gotta take your lunch, but then you shouldn't have scheduled us for an appointment. And if your AI system confirmed with me TWICE clearly there's some sort of disorganization going on in the background. And with the maintenance man just being unhelpful in general that was all that I needed to know. I've been apartment living for many years now in many different cities. To me, first impressions really matter and are an indication of what we can expect as a tenant so again, that was all I needed to see to know that this would not be a good place to live. Amenities looked nice from the outside I guess, but can't really share too much detail on that, again since no one was there to show us around. We ended up signing same day at a different apartment nearby at a similar price point but had a better overall experience. Update: added pictures below to show that I did confirm my attendance since their office called me and told me I didn't confirm with them my appointment. Maybe a miscommunication but clearly their system is bugging.

Merrill Gardens at Rancho Cucamonga is a wonderful place for seniors to enjoy their golden years…read more Their staff is very friendly and the location is close to stores and places to eat. The apartments are very spacious with balconies and some with beautiful mountain views.

This property is absolute STUNNING! The staff, amenities and activities are exceptional. Deborah…read moreand Suzette were professional, friendly and knowledgeable. Overall a great senior community in the Rancho Cucamonga area.

I recently had a maintenance issue and Chris Gonzalez was the one who came to help. I cannot say…read moreenough good things about the service he provided! His response time was incredibly fast, which I really appreciated. Not only was he prompt, but he also figured out the problem right away and came up with a quick, effective solution. He was professional, efficient, and got everything working perfectly again in no time. If you ever need maintenance help, Chris is definitely your guy. Highly recommend!

I've lived here for going on two years and can honestly say the highlight of being here has been…read morethe events!! While the clean facilities and amenities have made living here pleasant, the events have made it an absolute joy. You can tell that the even coordinator, Kim, has put so much thought, effort, and care into the numerous events and activities she's provided us residents. She brings life to this community. She always finds new and fun ways to bring the us together. I anxiously await the calendar release at the beginning of the month to see what Kim has in store for us. She truly goes above and beyond and you can tell that she really has a passion for bringing people together. It's honestly what has set this location apart from any other apartment complex I've lived in. Everytime I talk to family and friends about the events we've had they are in disbelief! Kim and her knack for excellent event coordinating has been one of the top 3 reasons we renewed our lease. She truly makes the residents feel cared for and valued. I know I speak for the majority of the residents when I say we appreciate you Kim and you are the heart of Homecoming. I've docked a star because of the copious amounts of dog poop on the property grounds that crickets and roaches constantly feast on. Other than that, I have no real complaints.

Shout out to Sam - she is the best!! I've had the pleasure of encountering one of the most…read moreexceptional maintenance staff, and I would like to extend my sincerest appreciation to her for her outstanding customer service! She consistently exhibits a positive demeanor, impeccable politeness, professionalism, friendliness, and genuine concern for tenants while also demonstrating attentiveness and extensive knowledge; she is truly an exemplary individual. I have immense respect for individuals like her, as they exemplify perseverance and dedication, setting them apart. She is undoubtedly deserving of recognition or promotion. It is rare to encounter individuals who genuinely care, and Sam consistently exceeds expectations. Sam, I would like to express my heartfelt gratitude for the exceptional service; you truly deserve a glowing review. God bless! Jocelyn & Alvin O-102

I lived here for appx 1 year with my husband and 4 kids. Everyone in the leasing office was amazing…read moreto us. Very professional, friendly and they assisted us in a timely manner. Christine, Brittani, Aaryn and Jeanine were great. Also Ralph but I don't think he's there any longer. The entire maintenance crew was also great. Mike, sam, and another SUPER kind gentleman but I seemed to have forgotten how to spell his name but I left him a review on another site. It started with a D so if you guys could remind me that would be great! So I can properly recognize him on here. The property is VERY well kept, and beautifully maintained. Pool has always been clean, same for the gym. I only have a few downsides (notice I didn't remove any stars for them) I know they do TRY. (Maybe corporate can work on the parking one). First is parking- please note your vehicle will have to fit in the tandem spot. (There are various sizes, some are long enough to fit a semi while others would only fit a smart car) I know it may seem like an obvious fact but some people actually get away with it if their neighbors seem fine with it. However, one of my neighbors did NOT. I have 4 kids in car seats and when we moved in, we had a smaller vehicle but we knew we were going to get a larger one. We got an SUV & Our parking spot was all the way to the back of the alley, so it was pretty "out of the way". But we still got complaints (pretty sure from the same person) that it stuck out of the given space. We tried parking it in our garage, but because we would be unable to open the doors and load all the kids in, it wasn't really an option. We ended up having to park in the visitor parking. Which was also unfavorable since we had to carry/ walk with our 4 small kids across the parking lot and up to our unit. So please be mindful of that. Second- while this specific area of Rancho is beautiful and overall "safe", PLEASE remember to lock your cars. I can admit I have left my guard down a few times and I didn't double check that the cars were locked so my car got broken into and my mother's bag was stolen. The vehicle was parked in our tandem spot. We did file a police report and the leasing office DID do their best to resolve any issues we had (they replaced my apartment keys and changed the lock on my unit.) so again I really couldn't dock them for that. I'm only sharing these things with you as reminders. I don't want these things to deter you from considering Carmel as a place to live because we did enjoy living there and we were very sad that we left. Overall, the highlights are the staff and the appearance of the apartment complex as a whole. Thank you Carmel for a great year with you!

Living at Solamonte apartments has been such a huge blessing ! Anytime we need something the office…read morestaff is always on it ! Today Adrian Delgado our Lead maintenance technician, helped us out with our washer ! He was very kind and had great customer service and serviced our unit with a smile ! It's staff like Adrian that help communities Solamonte stay great !!

Pool always closed one pool for over 200 units .looks nice but after moving in there was a killing…read moreand they didn't send anything out. Utilities are shared so people over using you get charged.Parking and their trash area disgusting

Been living here more than 5 years, ever since they changed the management team, the whole living…read moreexperience got a huge upgrade. Shelly and Chrissy are a great team of handling big and small requests from us. I remember one time, some random salesman came to my apartment wandering when I was not home, I caught that on my camera so I called the leasing office and asked for Shelly's help because I have a package delivery soon during that time. Shelly ran from the office to my apartment and requested the person leave the complex, and I never see any salesman knocking on my door since then. After Chrissy and Shelly came, the dog poop bags are always refilled, they even make the office feel like home to us, they hosted different events for different holidays celebrations and enlightened our stay a lot. We love Shelly and Chrissy, they are the reason why we would still staying in this complex, cannot imagine a day without them, especially Shelly. They are so good that actually makes the complex really dog friendly, including the office. Before this team came, we felt unwelcome and not truly dog friendly. But now, we hope to stay longer because of how good they are, will highly recommend this community to everyone who wants to live in a good environment with good energy people to manage the complex!

It has been a long process for us and finally signed our lease. Shelly has been very nice and…read moreaccomodating throughout the process. When she says she will update you, she never missed a day updating the status of availability and status of your application. The first time we saw the place we immediately fall in-love of it. Having a huge patio and your in laundry is also a plua at this community. We are looking forward moving-in and know the rest of the people who leave there.

I've been a resident at The Upland since it first opened, and my experience has been nothing short…read moreof excellent. The location is incredibly convenient, with a variety of shops and dining options just steps away. The views are beautiful, and the trail behind the community is perfect for exercise or a relaxing walk with your dog. The community itself is welcoming, with friendly neighbors and a management team that is both responsive and professional. Tara, in particular, stands out as she genuinely cares about the resident experience and consistently goes above and beyond. Overall, I highly recommend The Upland to friends and family looking for a great place to live.

My experience at THE UPLAND has been exceptional from the very beginning. After searching through…read morenumerous apartment communities between Pasadena and Upland, this complex stood out well above the rest in both quality and overall atmosphere. One of the first things I noticed was the cleanliness and upkeep of the shared community spaces, particularly the pool and clubhouse areas. The property is clearly very well maintained and professionally managed, and that standard is reflected throughout the entire community. Andrew was extremely knowledgeable throughout the leasing process and took the time to thoroughly answer all of my questions regarding the available units and community amenities. He was professional, patient, communicative, and made the move in process seamless from start to finish. His responsiveness and willingness to assist residents whenever needed have truly made a difference. Tara has also been outstanding. She consistently demonstrates professionalism, kindness, and a genuine commitment to ensuring residents have a positive experience within the community. Together, Andrew and Tara create a welcoming and well managed environment that genuinely sets this property apart. The maintenance team has been equally impressive. Donnie and Ulices consistently go above and beyond in their work and dedication to the residents. There was even a situation where they assisted a neighbor outside of normal working hours, which truly demonstrated their commitment and professionalism. Their responsiveness, work ethic, and willingness to help are second to none, and they are a major reason why this community stands out as such a great place to live. Truly just genuine, great people. Overall, I could not be more pleased with my experience living at this community. The level of care, professionalism, and attention provided by the entire staff truly makes this feel more than just an apartment complex. I would highly recommend THE UPLAND to anyone searching for a place to live in the area.

Kimberly, Jessica, Riley, Richard, & Austin of the front office have made my transition from my…read moreprior location smooth sailing. From application process to move in--although selective, they maintain a level of standard and quality which I admire. They are quick to address all concerns while maintaining an immaculate, well curated community. Am very impressed with their attention to detail and speed in which, as with any other place of residency, when maintenance/work order items arise. Highly recommended for you to tour before deciding on your next move. -El Perro

I'm disappointed with how packages are handled here. Deliveries rarely come to our door and are…read morealmost always placed in the lockers, and we frequently see packages left on the floor in the mail room instead of secured. That's what happened with my package. Amazon sent photo of where they left it, laying on the floor in the mail room. When I saw this picture i rushed to over to pick it up, but it was already gone. I immediately checked in the office hoping someone had just brought it to a safe location to be picked up but they never received it . Leaving packages unsecured in a shared space makes theft far too easy.

The vistara apartments and leasing office was always available to us by phone call and emails. We…read moreappreciated Carolina's determination in making us feel at home here prior to making our decisions. We called to come visit our prospective units a couple of times and was met with no difficulty in doing so. I've moved in already and can't recommend this place enough so far! Very professional and well informed staff!

I have been a responsible tenant at this apartment for three years and have always paid my rent on…read moretime. Recently, I needed to break my lease due to unforeseen circumstances and was open to reasonable solutions, such as a payment plan. However, none were offered. Crystal Chou the manager showed no empathy and made it clear that the buck stops with her because she is the regional manager of the whole southern California, so there is no one else I could speak with. Crystal Chou refused to involve anyone else who might have been able to help. The only options presented were to pay the full amount owed immediately on my departure, assume responsibly until my lease is up or until the unit is rented. last choice is to allow the account to go into collections and ruin my credit. For a long-term, reliable tenant, this lack of flexibility, consideration, and basic human decency is extremely disappointing. However, I do feel I should have some sort of penalty for breaking a17 month lease, 6 months before it ended but being charged $5770.00 early termination fee, plus a month of rent for a grand total of $7020.17 is unfair. Well just make sure you pay attention to the fine print before you sign your lease agreement. Even though it was a nice place to live but due to unwillingness to work with me when my life circumstances change, I would never return as a tenant.

My mom lives there She is extremely happy living there the…read morelocation is perfect for her she has access to stores even walking and her apartment is beautiful. exactly what she was looking for and she also is very satisfied that maintenance is always available for her very respectful very knowledgeable and kind also the price is perfect for her budget thank you very much.

If I could leave negative reviews I would. Expensive and drastically underwhelming. To start off I…read morehave barely been at these apartments for only a few months and have experienced issue after issue. Ameneties never work, specifically the ONLY pool has been closed down for months now, unreliable and dangerous hazards like Someones car was totaled because the sun shades fell over it. Easily could have seriously insured someone. Leasing office is horrible and service is terrible. Dog shit everywhere and all over the patio walls to some units. There is never any maintenance people and if there is you have to wait HOURS before they can address your emergency