They have 2 floor plans and 2 different styles. Meaning one floor plan is more upgraded with the…read moreother. Naturally I fell in love with the more upgraded apartment. I didn't have an appointment, and walked in with someone that did. He was nice enough to let me tour with him and his daughter, so the Leasing agent didnt have to do separate tours AND I wouldn't have to wait. I forget the name, but the biggest upgraded 1 bedroom, but it was the one I liked mostly. mostly.

Beautiful property, but READ EVERY WORD BEFORE SIGNING ANYTHING…read more The property itself is gorgeous, and my tour guide paid attention to details about my lifestyle when showing me units, which, that part was genuinely great. But unfortunately, I got badly burned on the application/holding fees, and I've learned I'm not the only one. I was never told upfront that I only had 72 hours to withdraw my application and get my fee back. I asked multiple times, both during the tour and on follow-up calls, whether I could get my $200 holding deposit back if I didn't like the unit once it was actually ready to view. I was told yes, every time. I specifically said I didn't want to sign anything with the lease, until I'd seen the actual unit I'd be living in. When the time came for the approval phone call, I felt pressured into moving forward on a unit I hadn't agreed to sight-unseen, and ended up losing $250 ($50 application fee + $200 holding fee) rather than deal with it further. (Now imagine multiple other applicants in the same situation... it can add up..) This is my first time renting in the US, so yes, I should have read the fine print more carefully instead of trusting what I was told on the phone and in person. That's on me. I can own that. But if they're loose with the truth before you've signed anything, I have to wonder what else is buried in the lease itself. TO FUTURE RENTERS AND OTHER FIRST TIME RENTERS: bring someone experienced with US leasing, bring a real estate agent, or at minimum read every single document before you hand over any money... don't rely on verbal reassurances, even if the staff seem trustworthy. I trusted the leasing team, including Toni, and it cost me $250 to learn that lesson

I'm so happy we found this wonderful place so close to our home. Staff is superb & amazing!! They…read moretreat my aunt as if she were family. I'm very thankful for the communication between staff & family. Most importantly, my aunt loves living at Merrill Gardens. She loves the staff & residents. Thank you Merrill Gardens' staff for everything you do!!

Merrill Gardens at Rancho Cucamonga is a wonderful place for seniors to enjoy their golden years…read more Their staff is very friendly and the location is close to stores and places to eat. The apartments are very spacious with balconies and some with beautiful mountain views.

I was apartment shopping and was trying to decide between this property and three other properties…read moreby Lewis Apartments. I had the best experience working with Amanda. She has been great, kind, patient and there to answer any of my questions. This property is absolutely beautiful and well maintained.

To keep it short and detailed, we moved and I know of alot of others that moved especially if you…read morein the hallway apartments. Tons of door slamming all day, Marijuana smoke from all sides and you can hear every move from apartments above you. Was a constant issue and very annoying. And the pool, I just stopped going, rules aren't enforced and forgot about the 1st weekends of the month. It's the worse. And if you complain to the upper management they seem annoyed and argumentative. I guess they fill insufficient ad people and want to win a losing agreement. Just do your jobs management staff.

Shout out to Sam - she is the best!! I've had the pleasure of encountering one of the most…read moreexceptional maintenance staff, and I would like to extend my sincerest appreciation to her for her outstanding customer service! She consistently exhibits a positive demeanor, impeccable politeness, professionalism, friendliness, and genuine concern for tenants while also demonstrating attentiveness and extensive knowledge; she is truly an exemplary individual. I have immense respect for individuals like her, as they exemplify perseverance and dedication, setting them apart. She is undoubtedly deserving of recognition or promotion. It is rare to encounter individuals who genuinely care, and Sam consistently exceeds expectations. Sam, I would like to express my heartfelt gratitude for the exceptional service; you truly deserve a glowing review. God bless! Jocelyn & Alvin O-102

I lived here for appx 1 year with my husband and 4 kids. Everyone in the leasing office was amazing…read moreto us. Very professional, friendly and they assisted us in a timely manner. Christine, Brittani, Aaryn and Jeanine were great. Also Ralph but I don't think he's there any longer. The entire maintenance crew was also great. Mike, sam, and another SUPER kind gentleman but I seemed to have forgotten how to spell his name but I left him a review on another site. It started with a D so if you guys could remind me that would be great! So I can properly recognize him on here. The property is VERY well kept, and beautifully maintained. Pool has always been clean, same for the gym. I only have a few downsides (notice I didn't remove any stars for them) I know they do TRY. (Maybe corporate can work on the parking one). First is parking- please note your vehicle will have to fit in the tandem spot. (There are various sizes, some are long enough to fit a semi while others would only fit a smart car) I know it may seem like an obvious fact but some people actually get away with it if their neighbors seem fine with it. However, one of my neighbors did NOT. I have 4 kids in car seats and when we moved in, we had a smaller vehicle but we knew we were going to get a larger one. We got an SUV & Our parking spot was all the way to the back of the alley, so it was pretty "out of the way". But we still got complaints (pretty sure from the same person) that it stuck out of the given space. We tried parking it in our garage, but because we would be unable to open the doors and load all the kids in, it wasn't really an option. We ended up having to park in the visitor parking. Which was also unfavorable since we had to carry/ walk with our 4 small kids across the parking lot and up to our unit. So please be mindful of that. Second- while this specific area of Rancho is beautiful and overall "safe", PLEASE remember to lock your cars. I can admit I have left my guard down a few times and I didn't double check that the cars were locked so my car got broken into and my mother's bag was stolen. The vehicle was parked in our tandem spot. We did file a police report and the leasing office DID do their best to resolve any issues we had (they replaced my apartment keys and changed the lock on my unit.) so again I really couldn't dock them for that. I'm only sharing these things with you as reminders. I don't want these things to deter you from considering Carmel as a place to live because we did enjoy living there and we were very sad that we left. Overall, the highlights are the staff and the appearance of the apartment complex as a whole. Thank you Carmel for a great year with you!

We have lived in the Solamonte Apts for over 2 years now and love it! The parking was an issue for…read morea time, with free parking without permit, which allowed for people who didn't live here to car pool and leave their cars here. But with a little tightening up, finding parking is more convenient. The grounds are pretty and well maintained. Cameras are around the complex and security is friendly and approachable. The main reason for this review though is to shout out Corenlio and Miriam. All maintenance staff complete jobs efficiently and are friendly but Corenlio greets everyone I see as if he knows them personally. I've seen him picking up trash around the complex, and when he fixed our broken dishwasher, he helped clean up the water overflow and organized under the sink. He does more than his job description should be. Miriam has been friendly, approachable, and personable since our move in tour of the apt. All office staff are quick to help and fix problems but Miriam will have conversation with tenants when she walks around the complex. She said once that our 16 year old dog looked like a baby. So come on, give that woman a raise! Thank you Solamonte for giving us a wonderful place to live.

The person that responded never helped I called the apartments and told the my situation and they…read moresaid that they were looking into it and call me back it's been already a week and a half they have not called me back they do not care they're looking for any excuse to charge their customers. even the fobs for the doors if you lose it they try to charge you like a hundred bucks even though the fob cost $3

I left a review about two years ago praising the team for all of their hard work and how wonderful…read moreit is to live here. And honestly, they just keep getting better! My family absolutely adores the warm and effective team, including Chrissy, Shelly, Maria and the newest member Ian. I cannot rave about them enough! Chrissy and Shelly always make us feel welcomed and part of a community. They work hard no matter what the circumstances to make us feel heard, respected and to resolve any issues quickly. Maria and Ian not only efficiently and effectively work to make sure everything is clean and in working order, but also make us feel like family. When working on resolving issues in the apartment, they never leave a mess and they are very communicative with what's going on. They always smile and are great with my young kids. We love living here and hope others get to experience the same joy!

Been living here more than 5 years, ever since they changed the management team, the whole living…read moreexperience got a huge upgrade. Shelly and Chrissy are a great team of handling big and small requests from us. I remember one time, some random salesman came to my apartment wandering when I was not home, I caught that on my camera so I called the leasing office and asked for Shelly's help because I have a package delivery soon during that time. Shelly ran from the office to my apartment and requested the person leave the complex, and I never see any salesman knocking on my door since then. After Chrissy and Shelly came, the dog poop bags are always refilled, they even make the office feel like home to us, they hosted different events for different holidays celebrations and enlightened our stay a lot. We love Shelly and Chrissy, they are the reason why we would still staying in this complex, cannot imagine a day without them, especially Shelly. They are so good that actually makes the complex really dog friendly, including the office. Before this team came, we felt unwelcome and not truly dog friendly. But now, we hope to stay longer because of how good they are, will highly recommend this community to everyone who wants to live in a good environment with good energy people to manage the complex!

Before moving in the upland apartment, I have seen almost all the apartments in this area including…read moreupland, Rancho, Pomona, chino, chino hills, you name it! After living here for a year, I can honestly say that I made the right choice, the upland apartment is still the best. The environment, the amenities, the convenience and the staff working here, the people living here are perfect. Love all dearly! If you are looking for a place to stay, this is the place you'd like to call home and really feel like home.

I was a resident at The Upland for four years, and my experience was amazing. It's a luxury…read moreapartment community with a beautiful view of the mountains. The amenities are excellent -- the pool and jacuzzi are always clean, the gym is fully equipped, and the property is very pet-friendly. The underground parking with security is a great feature, and the staff is incredibly friendly and helpful. The maintenance team is outstanding; every time I needed something fixed, it was taken care of the same day. The Colonies is walking distance, and everything you need is right there! (Grocery, restaurants, Shopping centers, etc.) It was a beautiful four years filled with many great memories. I highly recommend The Upland if you're planning on moving!

This community used to be a place we loved living, which makes its decline so disappointing. For…read morethe astronomical cost of living here, the lack of upkeep is unacceptable. Since early 2025, maintenance has noticeably declined. Too many repairs feel like quick cover-ups instead of actual solutions. Landscaping is neglected, plants are dry, and every time the leaf blower crew comes through, we're left sweeping up the pule of leaves and trash from our front door. Package handling is also a major issue. Lockers often aren't used properly, with packages left on the floor for anyone to take. We've had multiple items stolen, and deliveries rarely make it to our door. Rules are inconsistently enforced, allowing some residents to repeatedly ignore community standards. The attached photo shows garden art that once added beauty and character to the property. It was removed, and nothing has replaced it in months.

I'm disappointed with how packages are handled here. Deliveries rarely come to our door and are…read morealmost always placed in the lockers, and we frequently see packages left on the floor in the mail room instead of secured. That's what happened with my package. Amazon sent photo of where they left it, laying on the floor in the mail room. When I saw this picture i rushed to over to pick it up, but it was already gone. I immediately checked in the office hoping someone had just brought it to a safe location to be picked up but they never received it . Leaving packages unsecured in a shared space makes theft far too easy.

The vistara apartments and leasing office was always available to us by phone call and emails. We…read moreappreciated Carolina's determination in making us feel at home here prior to making our decisions. We called to come visit our prospective units a couple of times and was met with no difficulty in doing so. I've moved in already and can't recommend this place enough so far! Very professional and well informed staff!

Jamie was helpful at first upon trying to get an apartment but let me tell you after coming and…read morefilling everything out it has been nothing but a headache .... 1 let's start off with the fact Jamie DID NOT TELL ME THE DRYER AIR VENT GOES OUT TO THE BALCONY YOU PAY FOR SO BASICALLY DUST AND ALL WILL BE ALL OVER YOUR BALCONY YOU CANT EVEN USE IT OR PUT OUT DOOR FURNITURE BECAUSE IT WILL CONSTANTLY GET DIRTY AND IN OTHER WORDS CANT USE IT! So basically you're paying for only the unit not the balcony unless you don't care for air vent dust from people's dryers coming into your balcony while you're hanging out with friends and family . Next is parking they will charge YOU 10$ DAILY!!!!! For parking when they have OPEN PARKING SPACES EVERYWHERE!! Their excuse is those open spaces belong to 2 bedroom apartments but at that they aren't even being used or rented right now so why not let the people that are waiting for a parking pay for that for now or let alone not charge for guest parking when your already paying monthly rent here! It's pathetic it's like a scheme for them to constantly make money every month off you oppose to just your RENT! So instead of 25/26 for a 1 bedroom I'm laying 2900 basically after paying 10$ daily and at the end of the month it's an extra 300$ a month Sharon as well look they are both nice I get they doing they job and have a title they have to hold but man it's been a headache I don't have nothing bad to say about them Becuase I understand it's there job I'm just upset that this is like this especially in this day and age with how the world is with money and all ! I'll be updating as I live here I'm stuck in a lease and I wish I can get out but it is what it is. Community is nice yes they upkeep it like none other I can't lie about that but man cmon the parking is a headache! So again Jamie and Sharon aren't the issue I get Sharon is community manager so I'm hoping she can be a voice for others and let the people up high know like hey this has been an issue but it is what it is ... I can't blame them only gotta take accountability myself for not thoroughly making sure certain things were set in stone .

My name is Morgan and I lived here from May 2024-May 2025. It took me some time to get to this. But…read moreI got along well with all of the staff and never had any issues, until move out. The manager did my property inspection and said I was probably going to get most of my deposit back and she could tell I really took care of it. They ended up taking my full deposit, most was for "painting." Attached are the photos of my apartment at move out. Look at the quality of it and decide if you are willing to turn yours in, in pretty much pristine condition, and still get a $1000 bill. I was so disappointed by what felt like a betrayal from the team who I trusted and really vibed with. All the reviews mentioned this happens and I even told the manager (Bri) I was anxious about it and she assured me it wouldn't happen to me. Also their parent company was sued for something similar and lost :)

Such a shame that a beautiful apartment complex in a prime location can be ruined by incompetent…read moreproperty management (Bre) and the move out manager (Raul). After living there for more than two and a half years and never missing a rent payment, we were met with an apartment complex that over charges in move out fees to make up for the many vacancies the apartment complex has and for a reason. Please take this and the many horrible reviews into consideration Victoria Arbors has before moving in. Do not make the mistake I made. When it came to move out time they had us pay $1,187 after they took already took our $1,300 deposit which is insane. We had our move out inspection on July 1st, and were told they are behind on move out inspections so we wouldn't hear back from them too quickly. We finally heard back from them on July 16th via email, with an ultimatum to agree to the charges and a payment plan by July 21st or they would send us to collections even after going back and forth for some of the outrages chargers they pinned us down for. One of the most outrages costs was paying a total of $920 for full paint and an addition $235 for paint materials even after living there for 2.5 years, wear and tear was not taken into consideration. We only mounted two televisions on 3 walls and they still took it upon themselves to charge me for every wall in the apartment. They also charged us cleaning fees of $190 and full carpet replacement of $914 due to "pet damage" although my Labrador was trained and never had an accident inside the apartment. However, we had no pictures of the underneath part of the carpet(what they check) before moving in so we could not dispute it. In addition they reglaze the bathtub after every tenet move in, two months after moving in the tub started to peel and crack we were still charged $275 as a reglaze fee because of this. Lastly, Raul told us they put a claim to our insurance for the carpet and would let us know if it would get approved or not. After following up with the insurance their was no claim placed until we asked Raul for a claim number which he didn't get back to us until the following day to which the claim was placed the following morning after proof was asked(via our insurance let us know no claim was placed until the following day when we received an email from Raul). Very distasteful, I wish I read the reviews before moving in, THERE IS A REASON THEY HAVE SO MANY VACANCIES.