Charles Hurst van Hire are an absolute disgrace. They kept my deposit and claimed that the car…read moreneeded reparations from repainting to new car batteries. When I asked for clarification, they just did not reply and did not return the deposit. I recommend Hertz instead who have a more ethical approach: https://www.hertz.co.uk/rentacar/reservation/

I left my car in for a service and MOT yesterday and when asked the only problem I highlighted was…read morethat there was a ticking noise when driving it. I got a call in the afternoon to discuss the work that had to be done on the car and of course the usual "up sell" things - no mention of the only problem I had pointed out so I assumed it was in hand. It was due to be collected at 18:00 this evening and at 16:45 I still hadn't heard anything and their app was showing work still in progress (it was also still showing collection at 18:00). I sent off an email to the service department. I had a missed call just after 17:00 and I returned very shortly after. I got told that they had missed the MOT slot because of a ticking noise when they went to go take my car to the centre!!! It would likely cost a further £299 on top of the £770 bill already clocked up. I got told that they hadn't identified this in the workshop. When I asked if they had taken it for a drive to test it I got told they had but it didn't show. Really?? Because it's been doing it every day for me for the last 2 weeks!! I then got told the test drive must not have been long enough - I pointed out that the noise started on the short distance between Woodstock road and the middle/top of cregagh road!! The member of staff then told me that I had said the noise happened when I started the car - I did not !! Which makes me wonder if the car was taken for a test drive at all!!! I then asked to speak to a manager and got told no one was available (17:10ish) that someone would call me back tomorrow or Friday if I wasn't available. When asked when it would then be put through it's MOT I got told he would have to look for a cancellation. I have grave reservations about the way in which the problem was investigated and the standard of the service. If they genuinely could not find the problem why wasn't I called about it - I was hardly making it up!!! They had the time to call me and discuss all the little ad-ons they were suggesting !!! I'm afraid the customer service representative while not rude was far from genuinely apologetic and tried to make it sound like it was my fault for giving incorrect information.

looks good, acts awfull. bitter taste after basic repairs going wrong, overcharged and lying staff…read more fait worse than death. sold it and ordered a VW. Users beware.

As Muttley muttered Snazza frazza rashin' fashin' Rick Rastardly. Ya gets an electric bmw. Ya goes…read moreout to it. It is 11 months old inside contract and it's as dead as an ex parrot. It has ceased to be, expired, bereft of life, joined the bleedin choir invisible. Then ya rings BMW. Oh our chap is in your area he'll be 90 minutes. He was four hours and he rang before he arrived to say he had no equipment or parts as his van had broken down the day before and he had a hire van not BMW. He said everyone is told four hours but no one cares anymore. Now it's back in Bavarian. The on board computer shows it sits where it was parked not moving six hours ago. It needs a software update that seemingly can't be done remotely but they couldn't even be arsed plugging in for the software fix. Shoulda boughta Lada.

You pay for what you get!…read more I have bought several cars from Bavarian BMW Belfast and the customer service each time has been top notch. After I test drove and ordered my car, they made sure to give me regular updates on the build progress of the car and likely arrival date. Even when the car had to be serviced, you leave the car off at Bavarian and they drop you back to your work free of charge. They then collect you once your car is ready. Complimentary drinks and snacks are available whilst waiting in the show room. The choice of a bunch of flowers or a large BMW umbrella upon collecting the car is a nice touch too.

If you're looking for a Hyundai then this is the place to go. Dan Daly and co. have been operating…read morefrom this spot for a long time. The dealership has been here for quite a while but, until very recently, there was a service station here as well. I'm not sure if the opening of Sainsbury's garage (see my review) was a factor in its closing, but it's hard to imagine that it wasn't. They stock a wide selection of new and used Hyundais, and also have a small selection of other makes of cars. There are finance deals available (as you'd imagine) where payments can be spread out over 3-5 years, but if you go in here with cash then it goes a long way. The five year warranty that comes with new cars is attracting a lot of people to Hyundai (eclipsed only, I think, by Kia's seven year warranty). There are few people who would look beyond Boucher Road when they're going to buy a car, new or used, but if you like Hyundais or you like the sound of a five year warranty, check this place out.

Super people to deal with, just bought our 3rd new Hyundai from Dalys. Staff took time helping us…read moreselect the perfect car for our requirements and also our budget. Hope to see you all again in a couple of years.

After deciding to hang up my cars boots and search for a new one, I began visiting many of the…read morevarious car dealerships around Belfast. With the Mercedes, Audi, etc sales guys hounding me every second, my patience was growing thin. I found a car I liked at SMW and noticed a clear difference with the sales environment. This was a major factor in the decision as I prefer to shop alone and make my own decisions and the staff here where happy to leave me to it. They even gave a few thank you gifts when I signed on the dotted line. From previous experience there were no gifts from other dealers. Their care in the sales process gave me confidence that their care with the servicing should also meet my expectations. We shall wait and see.

I can usually barely afford shoes to walk with after a Saturday night, I'm so bad with my finances…read moreso getting a car is so out of the question that I've never even dared to ponder it. But this place is at the bottom of my road so I always glance by to see what they have to offer. For being an independent car sales dealership so close to the big wigs of the Boucher Road it appears to do very well. It has two forecourts filled with all makes and models, all 2nd hand. They offer financing to those who couldn't afford the whole chunk of cash straight off. Still Leaves it outta my range tho!

Can't go any lower than 1 star but it would be zero stars for this business. Avoid and find…read moresomewhere else to buy a car, cowboy and cheap nasty cars sends threatening letters but don't be put off by these letters as it is just a friend of his typing them up also gets nasty if there is an issue with the car and you want it fixed. I was lucky enough to get rid of the car after taking the company to small claims and winning my case spent over the odds for a car which had problems by the next morning after not driving for the rest of the day after purchase. I knew nothing about cars and got taken for a mug don't be a mug and go somewhere else. Cannot stress enough to avoid this business and tell your friends to too.

This is a review of Isaac Agnew, Mercedes Benz…read more.. I've been restoring my Mercedes C200 coupe for several months, and it's nearly finished - I brought it to the dealers for very specific repairs, only to be told that the mechanic was 'afraid' to diagnose the stuck sun-roof, in case he broke it. I was then charged for 2 hours labour to change door seals that should have required at most 15 minutes each. I was also charged for repairing a design flaw that causes motor oil to wick through the engine wiring loom. I had agreed to £1800 pounds in repairs - which they couldn't do because 'autoglass' wasn't available to remove the glass from the hatch - for several days, because they can't do that at the dealer. Basically they made it ultra clear that they could only work on my car under the following conditions: 1. I had to leave it with them for an indefinite period of time. 2. I had to agree to pay over £3000 for an entirely new sunroof (and all mechanics) before they would try to fix mine at all (which is merely stuck on the left side). 3. They will not do 'complete' repairs if electronics attached to glass is involved, relying on third parties to accomplish anything related to glass - and they have no priority for this work with their providers. Ultimately, the worst part is that they put an uninformed agent in-between you and the mechanic - so the mechanic can say whatever they want to the agent or the back office, the agent then just tells you that they don't understand everything because they are not mechanics. When I did speak to the mechanic, I was assured that all would be done, but the agent failed to coordinate the glass work in time, so nothing happened at all. - But I still got charged over £500 for what should have cost about £100. I will never buy another Mercedes - just because of this and I'll never recommend anyone else do so either.

Yes all good so far, polite, professional and can drop the price after lots of silence and being…read morestubborn. like most they have high overheads and need the business.