First, they tried to ignore severe pain and muscle spams due to nerve damage in my hip that…read moreoccurred during my knee replacement surgery as "a little soreness after surgery." I had to force the issue of effectively treating the situation and it still took them 10 days before they bothered to do the correct treatment that should have been done on postop day 2. This borders on malpractice. Secondly, when I was asked, I told them that I expected to be walking without a cane after surgery. I had been forced to use a cane for about 5-6 years prior to surgery due to safety concerns and the need to preserve what I could of being able to use the knee. My expectation of being able to walk normally was completely ignored. Instead, when I tried to walk without the cane, I was told to keep using the cane. This continued throughout my entire time in rehab. Somehow they thought that using the cane was going to help me be able to walk without it. Even I don't think that's right!! This means that I couldn't really walk when they decided to dismiss me from their care. They didn't care about getting to the correct place; all they cared about was that I could stand and waddle around a little with the cane. That is not good rehabilitation. It is coming up on a year since my surgery and I still cannot walk normally because they never appropriately addressed the problems in my hips that were caused by the use of the cane. Basically they expected me to figure it out on my own. I am going to have to go to a different doctor (not one who is part owner of this facility) and a different PT place in order to get proper medical care. I find that disgusting. I will never recommend this PT facility to anyone. At this point I am unsure if I will ever be able to return to my sport. They do not care about performance. Do they even know what that word means? They only care about money.

Folks, I only have had the pleasure of visiting the 135th St and 119th Street locations. RJ at…read more199th St and Jackie at 135th St. I have had rehab in many places but these guys so far have given me the best customer service I have ever had at a rehab place. I don't feel hurried. I don't feel shushed. Etc etc etc. There's a reason why they have such a good reputation.

The therapist Emily was great. The company is trash. When I signed up for therapy, they told me I…read morewould have to pay out of pocket due to my insurance plan. I agreed to the amount to pay each visit - paid that amount at each visit - and then I receive another bill a month later with "insurance and patient adjustments." They either willfully lied to my face or they need to train their employees on how billing works! Also, the billing department was of zero help as well.

I have always been hesitant about PT for injuries until my latest shoulder injury. I was referred…read moreto ARC PT off of parallel near Danny's bar a grill ( awesome place too). I met my Physical Therapist , Charlene, and I knew she was a great therapist and I was in good hands. She listened to my self assessment and did her own series of assessments and range of motion measurements. She knew exactly what we needed to work on. She gave me very realistic exercises that allowed me to feel the results we were looking for. I do my exercises at home and feel like I am moving in the right direction towards my shoulder injury healing. Charlene is a great Physical Therapist and from watching others working with their PT it is a positive, productive and healing environment. Great place for Physical Therapy

The best place for PT. I wouldn't go anywhere else!…read moreAll the therapists are smart, knowledgeable, friendly and easy to talk to.

This is an amazing physical therapy office. Incredibly well run and just a beautiful office as…read morewell. I have worked with Sara Clayton at her prior job and when I needed to have PT again I sought her out at Empower because she is fantastic. I can't say enough good things about the office and absolutely can't put into words how great Sara is personally.

i had shoulder surgery. I reached out to KU PT and Sports medicine at 125th and Antioch. I had been…read morethere in 2021 and received PT and they did a great job. I have been trying to schedule an appointment with them after my surgery for over 3 weeks. I asked by doctor to use this group instead of their group as I liked Kyle. However, this place has gone to the dogs. they don't call you back. When I finally talked to Lisa, she promised to call me back. nothing. Terrible service. Look, if they are booked and don't want my business that is fine, but have the common friggin courtesy to call me back and tell me. I have been sitting here, wanting to get started on PT and they have no respect for anyone. I have since found another qualified PT group who actually called me back in like 5 minutes. KU Sports Medicine has gone the way of its basketball program, right down the tubes.

I went here a few times last year for a knee and shoulder injury and I'm glad I did. The physical…read moretherapist I saw both times was amazing! She was able to describe exactly what was going on and what I needed to do to improve. Both injuries had become chronic and nothing had helped significantly until I was finally steered in the right direction. I have been really diligent with my exercises for both injuries and have improved by leaps and bounds! I imagine all of their therapists are good but I worked with Megan and I highly recommend her! The only reason why I am not leaving a 5 star review is that their services are VERY expensive. If you've got good insurance then that shouldn't be a problem but I mine has a very high deductible so I did have to pay a significant amount of money out of pocket for the physical therapy. It was worth every penny but still very expensive.

Sano Orthopedics scheduled me with Dr. Cullen for knee replacement surgery and although I ended up…read morehaving to postpone the surgery I wanted to write about my experience with them. My first appointment was to talk with Dr. Cullen who did an excellent job explaining what exactly happens during the procedure. He and his awesome assistant Erin were very kind and patient with my questions. The staff was super nice especially the front receptionist and Megan the nurse at Beacon. Really everyone was so professional and friendly I'm sure the surgery would have been successful.

I'm the caregiver for an adult with high-functioning cerebral palsy--a retired computer programmer…read morewho is intelligent, communicative, and uses a powered wheelchair. Earlier this year, he began experiencing knee pain and instability, leading to a fall and a hospital stay in January. X-rays were taken, and following rehab, we began care with Dr. Roberts' office. Initial treatment included cortisone shots, but by April, the pain and lack of stability worsened. A physician's assistant in the office provided a brace, which was ineffective. When we requested a follow-up, Dr. Roberts was too booked to see us in a timely manner, so we were referred to KU for evaluation. KU confirmed, after they ran X-Rays, that the knee was not properly aligned but had even longer surgical wait times. Based on a positive prior experience with Dr. Roberts (who performed a successful surgery for a family member), we opted to stay with him, hoping for faster care. In preparation for surgery, I moved the patient into senior living where he could receive physical therapy and home health assistance. We completed all required pre-op steps, including medical clearance, pre-surgical classes, and medication prep. Surgery was scheduled for June 11. On the day of surgery, Dr. Roberts felt the knee and expressed concern about a possible torn patellar tendon. He ordered an MRI and admitted the patient overnight. That was the last time the patient saw or heard directly from Dr. Roberts. The next morning, a physician's assistant visited the hospital room, and asked us if tests had been run. I was discouraged at this question thinking, "Your office ordered the tests, you should know that and you should be coming to see us to explain the results not to ask if the tests even happened." He said the doctor would be in touch later and that the patient would be staying overnight again at the hospital. However, within the hour, we were notified that there was no tendon tear, and the patient was being discharged. The sudden decision left us scrambling to arrange specialized wheelchair transport (another expense) with little notice. Unfortunately, the patient was left with no plan of care and no follow-up communication from the doctor's office. I called the office immediately and didn't receive a response until late the following day--nearly 36 hours later. We were offered an appointment with a PA or to see Dr. Roberts a month later. I messaged through the patient portal with several questions: What did the MRI actually show? Is physical therapy still safe? Is this a complex case requiring a different specialist? Could we get a Zoom call or any direct communication with Dr. Roberts? It took another full week to receive any answers, and the response was minimal--only confirming there was no tendon tear. At that point, I began seeking a second opinion. Another orthopedic team was willing to evaluate the case that same week--if they could get the medical records. Despite multiple requests from myself and the new office, it took four days to get the records transferred. The new doctor is now seeing the patient on July 1--still earlier than Dr. Roberts' next available appointment. They've already scheduled additional imaging to fully understand the situation before the first visit. In hindsight, I believe the biggest issue was that the pre-surgical evaluation was incomplete. For a patient with a complex condition and non-standard mobility, more detailed imaging and planning should have happened before surgery was scheduled--not the morning of. While we acknowledge that not all cases are simple, the lack of timely communication after surgery was canceled--and the absence of a plan for next steps--caused unnecessary confusion, costs, stress, and delays in care. We had high hopes based on a previous successful surgery by Dr. Roberts on a different family member. However, this experience has been deeply disappointing. If a case is outside of a physician's scope of expertise, the patient deserves to know that up front, not after significant preparation and disruption to their life. We spent a great deal of time and money and are now back at square one with a new physician.

Matt and Rick are wonderful. They take great care of you. You are their number one priority when…read moreyou come in you are not bounced between several people or one of three patients at a time. You are their top priority and they run a well oiled machine they listen to you and they do what's best for you and your body. I've been to many Physical Therapy places where they don't listen and push you and hurt you. This is an amazing business and I hope you will all try it. They will take care of your needs and get you better quickly. They made recommendations on me after my total knee when I couldn't bend anymore that I should have a scope along with my manipulation and it proved to be right because the surgeon said I had a lot of scar tissue and he's glad that he did the scope. That saved me more problems in the future! The place they have is very nice. It's well cleaned and they have the latest equipment and the best.

These folks are great they are caring considerate and give complete physical therapy all the way…read morearound.

don't get the over priced neurapathy plan! you can get the equipment online for a 10th of the…read moreprice .

This place is great they get you in right on time for you appointment. Abby at the front desk is so…read morehelpful setting up appointments and answering insurance questions. Cayli. F. Is amazing physical therapist I came in with leg pain and physical therapy has may all the different. They have a great app that shows you in detail excises to help you. You can set up the app to remind you to do your excises everyday. They taylor the excises to what you need to improve. Never believed in physical therapy until I came here.

I was disappointed with my experience at Marquette PT in Leawood. My orthopedic surgeon at KCOI…read moregave me specific activity restrictions, but instead of respecting those restrictions or contacting my doctor for clarification, the therapist argued with me about them. As a patient, I don't think I should be put in the middle of a disagreement between my physician and my therapist. Another concern was the lack of consistency in my care. I was treated by different therapists, and each seemed to have different opinions, different treatment plans, and different exercise recommendations. It was confusing and made it difficult to feel confident that everyone was working toward the same goals. I wasn't told when I scheduled I wouldn't just be with one therapist. In my past with different clinics I had always been seen by the same physical therapist throughout. The gold standard of care. I expected better communication, coordination, and respect for my care and physician's instructions. Patients benefit most when their healthcare providers work together rather than giving conflicting advice. I spoke with the owner and it seems they may be short on therapists and overbooked.