Sano Orthopedics scheduled me with Dr. Cullen for knee replacement surgery and although I ended up having to postpone the surgery I wanted to write about my experience with them. My first appointment was to talk with Dr. Cullen who did an excellent job explaining what exactly happens during the procedure. He and his awesome assistant Erin were very kind and patient with my questions. The staff was super nice especially the front receptionist and Megan the nurse at Beacon. Really everyone was so professional and friendly I'm sure the surgery would have been successful. read more

I'm the caregiver for an adult with high-functioning cerebral palsy--a retired computer programmer who is intelligent, communicative, and uses a powered wheelchair. Earlier this year, he began experiencing knee pain and instability, leading to a fall and a hospital stay in January. X-rays were taken, and following rehab, we began care with Dr. Roberts' office. Initial treatment included cortisone shots, but by April, the pain and lack of stability worsened. A physician's assistant in the office provided a brace, which was ineffective. When we requested a follow-up, Dr. Roberts was too booked to see us in a timely manner, so we were referred to KU for evaluation. KU confirmed, after they ran X-Rays, that the knee was not properly aligned but had even longer surgical wait times. Based on a positive prior experience with Dr. Roberts (who performed a successful surgery for a family member), we opted to stay with him, hoping for faster care. In preparation for surgery, I moved the patient into senior living where he could receive physical therapy and home health assistance. We completed all required pre-op steps, including medical clearance, pre-surgical classes, and medication prep. Surgery was scheduled for June 11. On the day of surgery, Dr. Roberts felt the knee and expressed concern about a possible torn patellar tendon. He ordered an MRI and admitted the patient overnight. That was the last time the patient saw or heard directly from Dr. Roberts. The next morning, a physician's assistant visited the hospital room, and asked us if tests had been run. I was discouraged at this question thinking, "Your office ordered the tests, you should know that and you should be coming to see us to explain the results not to ask if the tests even happened." He said the doctor would be in touch later and that the patient would be staying overnight again at the hospital. However, within the hour, we were notified that there was no tendon tear, and the patient was being discharged. The sudden decision left us scrambling to arrange specialized wheelchair transport (another expense) with little notice. Unfortunately, the patient was left with no plan of care and no follow-up communication from the doctor's office. I called the office immediately and didn't receive a response until late the following day--nearly 36 hours later. We were offered an appointment with a PA or to see Dr. Roberts a month later. I messaged through the patient portal with several questions: What did the MRI actually show? Is physical therapy still safe? Is this a complex case requiring a different specialist? Could we get a Zoom call or any direct communication with Dr. Roberts? It took another full week to receive any answers, and the response was minimal--only confirming there was no tendon tear. At that point, I began seeking a second opinion. Another orthopedic team was willing to evaluate the case that same week--if they could get the medical records. Despite multiple requests from myself and the new office, it took four days to get the records transferred. The new doctor is now seeing the patient on July 1--still earlier than Dr. Roberts' next available appointment. They've already scheduled additional imaging to fully understand the situation before the first visit. In hindsight, I believe the biggest issue was that the pre-surgical evaluation was incomplete. For a patient with a complex condition and non-standard mobility, more detailed imaging and planning should have happened before surgery was scheduled--not the morning of. While we acknowledge that not all cases are simple, the lack of timely communication after surgery was canceled--and the absence of a plan for next steps--caused unnecessary confusion, costs, stress, and delays in care. We had high hopes based on a previous successful surgery by Dr. Roberts on a different family member. However, this experience has been deeply disappointing. If a case is outside of a physician's scope of expertise, the patient deserves to know that up front, not after significant preparation and disruption to their life. We spent a great deal of time and money and are now back at square one with a new physician. read more

I love that they have an urgent care; & they helped me in the past w/ workman's comp injury/claim.

Sanos Ortho is more interested in your wallet than your medical care. I've had surgery from Dr. Stephanie DeVere and it went very well for me. I have recommended Sanos to others. I can't anymore. There is a new business philosophy with a poor attitude taking over the doctor's practice and ruining the patient/doctor relationship. My wife had an appointment for her knee. On arrival the less than charming receptionist told us it was too long since our last visit and she would have to complete new paperwork as a new patient. The new policy is that you have to leave a credit card on file or a cash deposit. Too many incidents in the news anymore of insurance companies, hospitals and medical offices getting hacked for us to be remotely comfortable with that. When we refused to intrust them with our credit card they refused to see us without a cash deposit. We had to cancel a very much needed appointment. Apparently a once great medical practice has been ruined by a change in caring which has been replaced by greed. We have Medicare and a well paying tie in that requires no copay or deductible. There is no need to leave a credit card. read more

I highly recommend Sano,I have seen Dr Timothy Roberts and Dr Alexander Palmer. They both are excellent Drs. Very caring and take great care of you as a patient. I also have done the Sports Emergency Clinic, I fell and did not know if I had broken my wrist. I went online got an appointment and was there for about an hour, had X-rays, and gave me a splint and appt for 2 weeks. Determined it was broken and have been cleared for rehab. I guarantee that if I had gone to ER, I would have been there for 5-6 hrs. read more

Really happy for the experience and the people and team that have come together to make this concept happen

I was referred to Sano Orthopedics by my Chiropractor after hurting my shoulder in a fall. Realizing after I go there that my wife had got to them for both her torn rotator cuff and a hip replacement, I knew I was in good hands. Everyone on their staff takes time to assure you exactly what is going on and that all your questions are answered. It that compassion stuff you hear about. You never get the feeling that they are looking for ways to increase your bill or soak your insurance company. That's that honesty stuff you hear about. I strongly recommend Sano for orthopedics services. read more

Sano Orthopedics - Waiting area - Orthopedists Near Me - Lees Summit, Missouri

Sano would get a ZERO from me! HORRIBLE experience from start to end. Reception couldn't spell my name correctly, entered my phone # incorrectly which required 3 trips to her desk JUST to receive the initial paperwork!! The left hand didn't seem to know what the right hand was doing. Then I was left in an exam room for an uncomfortable amount of time ... to which I opened the door to let them know "I'm STILL here". THEN an unidentified person came running into the room & started rattling off information. Another person comes in & puts a splint on my hand/wrist (as I had broken 2 fingers in 4 places). The first UNidentified person told me that someone would contact me for surgery but they probably wouldn't be able to get me in for a week or two. I was "pointed" to the door. Sano contacted me ...7 days later to "schedule " me for surgery. Needless to say I had already been seen at another WELL run Orthopedic office & already had surgery. ABSOLUTELY disgusted by the LACK of care, concern or otherwise by Sano of Lee's Summit staff. HORRIBLE!!! read more

I went to the walk in clinic for back pain. I told them that I as having mid back pain the wraps around the ribs. I waited 40 minutes, paid $250. When I was pulled back I was told we don't do ribs. I explained it starts in my back and wraps around. Also was told it's very seldom you would have thoracic problems. Weeks later I finally had a MRI that's says I have a bulging disc in my mid back. I felt like a was brushed off. I was a cash pay. Maybe that's why they didn't want to treat me. read more

Excellent patient communication from the doctors and staff. clean safe location superb medical knowledge professionalism