Went today to return some things and to get my skin color matched. One person did the color IQ for me, and as I was waiting for the results to arrive, another person offered to help me find something for my skin tone. Emma helped me find the best foundation color match for me and was very patient and genuinely helpful as I checked my skin tone in multiple lightings. She also helped me shop for a product that would reduce the visibility of my pores. I'm thankful for the help, and left with a sample of foundation, skin primer, and a leave in conditioner that I had my eye on. This store is clean, stocked well for a small space, and my service today was great. Thank you. read more

SEPHORA - Primer, leave in conditioner, and makeup sample - Cosmetics & Beauty Supply Near Me - Winter Park, Florida

We always come here for all our beauty needs. Needed some supplies when visiting our daughter in Orlando. The team is super helpful and we found all the items we need and a few bonus items. A shout out to Candace for helping out with our shopping needs. Great buttons girl, we love the flair!! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Winter Park, Florida

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Great location with a huge parking lot and that staff here are so friendly and helpful. I needed dry shampoo while traveling and was in and out in under 5 minutes thanks to the helpfulness of the staff and organization within the store. read more

My favorite Sephora location, from the moment you walk in everyone greets you and always glad to assist with any and all questions. I went in there looking for a few items and they had everything I wanted and some I didn't know I needed ;) I stopped shopping at another store which name I won't mention because of Customer Service so very much appreciate this location. I hope the customer service here remains the same always! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Winter Park, Florida

They are not helpful at this location at all. I went in with my baby daughter strapped to me looking around at products. Noone greeted me at all or really came to help but I still felt like I was being watched. I guess I don't fit the criteria of who they want shopping at their store. If you're looking at me then how about you ask what I need help with, are you not an expert at this kind of thing? And then someone questioned why I was looking at lipsticks when I said I was looking for tinted foundation. The last time I checked, I'm a customer and I can look at whatever I want? But I saw them greeting plenty of middle-aged white women who walked in. I've honestly never really had a good experience at this store, so I'll stick to the Altamonte where they try to help everyone. read more

I was a kid in a candy store! Upon entry, it smells fantastic and surprisingly not overwhelming at all. It's bright, it's colorful, it's vibrant and I was greeted as soon as I walked in. I went to this location to pick up my annual birthday gift which I look forward to every year and I was pleasantly surprised to see that they had the mini Dior Parfum and Cologne in stock still. Happy Birthday to me! read more

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I love going to get my free birthday gift at the Sephora. I always have a ton of questions about which is the best gift to get and they are always super sweet and let me look through them read more

This is one of the biggest Sephora's I have been to and I absolutely love the selection of items they have. They have most of everything in stock and a wide variety of items I rarely see in Sephora that are located in the malls. The staff here are very nice and helpful. I've been here on a handful of occasions and I am always helped out. They have helped me pick foundation and recommended some of my new cult favorites. I also love the location of the store since it is in Winter Park and in the center. It is close to many other locations such as bakeries and restaurants and shops. read more

I absolutely love love love this location!!! I actually went two days in a row just because how inviting the environment is! If you know me, you know I am a Sephora connoisseur and not only is this location ideal the staff is just amazing as well. It's a very well kept store and you know those stores that have the over bearing staff members that you know don't really want to be there, well here that is not the case by any means. It's a super welcoming environment, all the staff is phenomenal and cheerful which I love, best word to describe it is relatable. Like the girls just get it you know! And I think the best thing yet is that they have all the products that I needed, every other Sephora I've ever went to is always missing one thing that I need haha but this one had everything and more! Honestly a weekly Sephora trip is probably going to be written into my schedule but that's probably not a great idea to my wallet! read more

i went to sephora with my friend about a week ago, and we were so so excited to go checkout new products and restock! but unfortunately this shopping trip took a turn for the worse. ETHAN, a hispanic man with short black hair up to his shoulders and circle glasses ruined our day. so getting to the point, my friend goes up to pay, mind u she has emptied her sephora bag and everything has been scanned. the lady cashing her out lets her pick a birthday gift, she asked my opinion on what she should get, as i'm responding, ETHAN goes "next in line" im at the front , still holding my bag with my products as im CLEARLY not checking out with my friend, i put my leg over and slide and the people behind me moved up and we all look at eachother and i go "i was next?" very softly and kindly , ethan looks at me so dumbfounded and says WORD FOR WORD so rudely and annoyed "i thought you were checking out with her, the line is back there!" as he points behind me, and profusely apologizes to the other people and then just gives me such a nasty, stuck up and stank look, and as i go to defend myself because he's clearly trying to make me feel bad WHEN I DIDNT DO ANYTHING WRONG lolll i say "i'm not checking out with her? i was just giving her my opinion on something had you waited 5 seconds for me to finish you would know that, i have my bag of makeup clearly in my hand" as im finishing that sentence he cuts me off and raises his voice "THE LINE STARTS THERE, next time you wait there" the ignorance , the arrogance, ethan really disappointed me at sephora, such a nasty person with a disgusting personality, i don't think people like him should be in this industry if you do not know how to talk, treat or respond to people. truly such a shame, i told the manager right away because it genuinely hurt my feelings and made my experience there so so bad, and all the manager did was say okay and sorry, which is also a shame. so crazy how sephora really just hires anybody these days. will not be returning here and i will be spreading this story onto my socials and others so ethan doesn't taint someone else's day or experience. read more

Good merchandise. Poorly staffed. Two cashiers with 42 people waiting to pay. I left as it would have taken 30-40+ minutes to buy a gift card. Came back the next morning at 10. One cashier but only 3 in line. Bought a gift card. But they were out of gift card holders so no way to present it well or communicate the value of the card without handing the recipient the receipt. How do you run out of gift card presentation holder 2 days before Christmas? read more

This Sephora location has easy parking and is not overcrowded. It's a standalone. My sister and I were greeted when we walked in and quickly assisted in locating what we came in for. Then we hung around and browsed the fragrances. Upon checkout I received some unexpected samples, which were a kind gesture by the cashier. Overall, lovely shopping experience. read more

Love this location it's the perfect size and a great environment. Definitely will continue coming back.

I was Christmas shopping with my 3 year old son and my wife. We went in to buy holiday gifts for our family and friends. The staff should not be pushing an agenda other than selling perfume and wishing people a Merry Christmas. Instead they tried to push Pride Flag stickers to my 3 year old "boy". Rainbow stickers in the shape of a Q are quite honestly not something any organization should be pushing on anyone let alone children. What happened to Christmas Trees, Snowmen, Santa Clause and more? shame on you Sephora, so stick to selling makeup and lotions and keep children out of your political agenda. I cannot recommend shopping here with children and highly suggest staying away from this organization all together. read more

Just discovered this location! Dangerous having a Sephora so close to me. Traffic can be heavy in this part of town but they have plenty of parking. It's a smaller location but they have a great selection including all my favorites. Staff is friendly and helpful without being pushy or salesy. read more

Walked in and was immediately greeted by a friendly and helpful employee. She pointed me towards what I was looking for and I was able to play around with several different sheer liquid eye shadows. Tested them out first on my hand and then gave in, using the little test wand on my own lid to get the color I wanted. Spent $10 but I am excited to try it out. Walked to the front area to check out but one of the ladies got me to check out right by the entrance instead using a small handheld payment device which was great if the store was busy and I just wanted to check out quickly. UPDATE: the liquid eye shadow is absolutely lovely! It showed up nicely behind my glasses with this golden sheer. Used some eye shadow primer beneath it to ensure it lasted all day - which it did. read more

While it's a great location, it is definitely a smaller Sephora. I feel like they have limited stock and I never find what I'm looking for. If they do have something, I recommend order pick up so you don't have to wait in a long line! When they first opened I feel like the staff was really friendly, but now every time I ask a question or ask about inventory the employees are short and have a bit of an attitude. I will probably only do pick up at this location from now on read more

Finally a stand alone Sephora in a less congested area than Millenia and Florida mall. The location is so convenient! Located in the same plaza as Whole Foods, it's right across from Nordstrom Rack. This Sephora has the full layout of everything. I even feel like they might have a bigger selection. Today they won me over with the Color IQ shade matching technology. Love it! They use a small handheld device to scan your forehead, your cheek, and your jawline to match you with not only foundations but concealers and lip colors from all the different brands. Let me tell you, this thing was spot on! The main foundations and concealers recommended were the ones I already use! I definitely did a sigh of relief to know I'm wearing the right shades. If you're like me who feels 90% sure you're wearing the right match but sometimes it's hard to tell because of certain lighting, I definitely recommend you stop in to get matched. I wish they had this technology years ago! read more

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Gorgeous new location in Winter Park is everything we girls hope for when it comes to light, airy, and well-stocked beauty meccas. Upon my first visit this morning I was greeted by no less than 3 different employees. This Sephora just opened last Friday and I am KICKING MYSELF that I was not present. I greatly appreciated that I was able to spot some product I have not found in other Sephoras before, namely the Glow Recipe Watermelon Glow Pink Juice Moisturizer ($21) that I have heard so much about. And I just checked my bag and found not 1, not 2, but 3 different free samples! My God, I thought they stopped doing that. Faith restored? Sephora sure! read more

Terrible all around. Hate the energy here. Felt like I was bothering the employees as I needed assistance. Would rather drive 30+ min extra to go to different location read more

OMG OMG OMG! Ecstatic doesn't even begin to explain my excitement that we (Winter Park) now have a Sephora!! A FULL stand alone Sephora!! Fully staffed so you're not waiting around to be helped (I absolutely LOVE that!). A great selection of makeup and beauty product needs. I no longer need to travel to Altamonte for a full Sephora, just a few minutes down the road! There is plenty of parking. It's located in the area where Whole Foods and Nordstrom Rack is. read more

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The new spacious and sophisticated standalone Sephora store is here! The staff are helpful and the store carries great selections of popular lines, which including Kbeauty products. A observation is that the women's fragrance the Chanel is not available at this location yet. read more

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I stopped in on my way home from work and was in a hurry. I am over 60 and needed some basics to perk up my look a bit after recovering from an illness that left me looking a bit tired. Brianna assisted me. She listened to my needs and recommended three great products and instructions on using them. I was in and out of the store in 20 minutes. Brianna was amazing! I received compliments and was told I "looked pretty today" at work! Thank you Brianna!! read more

Crazy hours of operation. They open at 11 daily?! So strange. Also the few that worked there the day I went were very rude and stuck up. Almost as if I bothered them w questions and I was the only one in the store. Go figure. I'd rather go to Ulta 2 min away. read more

This place is God sent!!! Jonna was so incredible, I accidentally booked an appointment to wrong store for an important event and she took the time to find a solution for me and a rep that could help me out. Cannot say enough good things about Jonna, this store and customer service. read more

New, very clean & staff was nice. I just felt like their fragrance section wasn't as big as other Sephora's but it's nice that it's free standing, like it's own building & not connected to a mall. read more

I have been shopping at this Sephora since they opened. Today was the first time I have had a bad experience. All I have to say is the cashier that was working on 01/02/22 at the register to the right of the store was rude and unprofessional. read more

So today, I was going in for fenty beauty products. But I decided to get my eyebrows done. The lady proceeded to take too much. I even gasped but I thought I perhaps was being paranoid. But once I got home and I showed my friend she confirmed that my eyebrows look horrible. It sucks because I will look like I have two toothbrushes in my forehead in thanksgiving dinner. read more

Very attentive and helpful employees. While a smaller store, they still carried a lot of items. I wish they had more colognes and fragrances, as selection is very small. read more

Vanessa was amazing, she recommended me a handful of products based on my specific skin and shade, was super friendly and helpful throughout

Finally a sephora store that is not just located in the mall or inside a department store! I love that this is in winter park and since it's brand new everything is stocked and nicely placed. They definitely have a lot of brands available and some that other sephora stores don't have. It's dangerous knowing that this sephora store is not too far from me, but also very convenient if i ever need something. It's in a good plaza and has lots of parking space. read more

Worst customer service I've EVER experienced. The greeters at the door literally said nothing when I walked in. The girl stocking items roughly bumped into me with no apology. When I finally did get help, the associate was condescending as I asked if they carried a thinner brow pencil than the one he recommended. Returned everything I bought & bought it from Ulta. Way better experience. read more

Alex was so helpful! I went in looking for some guidance with skincare since I've been out of the game for a little bit and she took a lot of time and care to show me what would work well and explain how to use each product. I will definitely be coming back to have her help me on my skincare journey and am so glad I happened to come in when she was there because I wouldn't have know where to begin if I looked on my own. read more

Worst experience ever!!! I've been shopping at Sephora for years and today my dad went there and he was treated very unfairly. Her name is Joanne (Asian looking, pitch black hair) very rude and unprofessional. read more

Eh. I thought the lady that did my make up lacked tack and wasn't very good. She did a rush job and insulted my requests. She cut my false lashes too much and they looked ridiculous with her placement. Then she acted like she was moving them over which... I mean theyre glued to my skin. And then wasn't even properly attached to my eye. There was a clear gap between my lash and the lashes. She was realllly really rude. I told her I like two different colors and then proceeds to put only one of the colors on. Then goes "well that's the one you picked." All rude. I left feeling like I was made out to feel stupid by this lady. Not a great feeling when I was there to get ready to perform in front of people. She left mascara on my skin, crooked skinny eye liner (which she blamed my eyes on), cut the lashes because she said they were too big for my eye, but then made them too short for my eyes, put them on unevenly. The whole experience was just disastrous. You're an artist, you can't figure out how to combine two colors? Weird. I'm fine with being busy, I get it... truly. But she treated me very unkindly. ZERO BEDSIDE MANNER. I felt like crap when I left. The manager didn't offer any compensation for me, or solution really. She just told me she will speak with her. Meanwhile I'm at home re applying lashes and fixing the job she did. It wasn't horrible but it certainly done with any sort of passion or artistic approach. She treated me so so so bad. I was SHOCKED by her behavior. Truly. read more

Employees and management all smiles and helpful when you are purchasing,not so much on their policy regarding returns. Very corporate minded and non-flexible. Beware unlike their major competition they are stringent and unforgiving on their 60 day return policy. Even if its unused and you have the receipt, if you're a few days over the time limit you're out of luck. Doesn't even matter if you purchased on the recommendation of a staff member and were not able to test the product prior to purchase due to Covid. Needless to say... will not be returning.Will simply go to competition whose prices and selection are just as good if not better on some products and are a lot more customer service/ satisfaction oriented. read more

The staff took great precautions to keep everyone safe including having a quick briefing at the door in which they offer you hand sanitizer. Kara was amazing she is extremely knowledge and attentive she listened to all of my skin concerns and went through many different products to find ones to fit me best she did not try to up sell me or make me buy the most expensive products but the products that were most effective and went over how I should use each based on my skin. She really made me feel comfortable that I was in great hands would recommend this store and Kara in particular to anyone who is a little lost when it comes to skin care or makeup! read more

Very disappointed with my experience...Arrived at 11:50am..Sign on the door said "We'll be back at 12:00"...My thought "ok no problem"...Waited in the car ...went back to the door at 11:57...Youngman came to the door said they would open in 3 minutes...Again my thought "ok no problem".This time I waited outside 91 degree heat..At 12:01...Younglady comes to the door and says "I'm sorry we're having a training meeting and we will need another 15 minutes!"...Now I have a Retail background....I remember having meetings and training sessions before the store opened...And it was ALWAYS our policy to open the store on time...even if this meant someone had to leave the meeting to ASSIST the customer.. Shame on SEPHORA...Training came happen anytime ..It only takes on bad experience to loose a customer...And how ridiculous is it to have a training session which I'm sure included a customer service element...but you have a custom standing outside and you're basically telling the customer to come back later! read more

Staff was super knowledgeable about all their products and actually helped me pick one that I normally wouldn't have! Great experience, switching from ulta to Sephora for sure!! read more

I just had THEE BEST Sephora experience. This stand-alone store is everything I'd hoped for. Parking is plentiful and you don't have to go into a mall. Everyone was so super nice. One team member even remembered my name. They just made me feel welcome. Did I mention the parking? Yea... right in front of the store. I'm very satisfied. I will only shop this location when in Orlando. read more