I just wanted to give JEN a 5 star review from the Sephora Park Royal location. It was a delight to meet her and I appreciate her kindness, knowledge/professionalism and attention to detail. It was the very 1st time of going into Sephora over the years that I actually was given proper help and consideration. Normally from what I've seen if you're over 35 nobody has ANY IDEA of how to help you with skincare or makeup nor do they want to give you any of their time. Way to go Jen! It was a fabulous visit and I'll be back to purchase more of the products you introduced me to! read more

I stepped into Sephora today hoping to find the perfect foundation for my skin. I was assisted by an employee. She put the foundation off her bare hand directly onto my already inflamed acne. I had just went through a multiple step skin routine and now it was tarnished with unsanitary foundation. Employee did not ask if she could cover up my acne, she could have used my cheek or nose. When I went to wipe it off; my skin products came off as well and it left my skin red and irritated. I found this to be unprofessional and unsanitary. I expressed my disappointment and immediately left. read more

Horrible experience with management. I went in with my mom to pick up a couple of items. Never receive help at this Sephora, but that was not a surprise to us. After finding our items, we waited in line to check out. A Sephora worker came over to us in the line and asked if we were paying with a card. We said yes and she instructed us to come with her to the "express checkout". She scanned our items and we had a gift card, so she scanned that as well. We had a remaining balance to pay and I first tried tapping my debit card. It told me transaction cancelled. I thought it was strange but didn't think much of it. She then got my mom to try her card and again the transaction was cancelled. Both my mom and I were very confused at this point. After multiple tries there was no luck. The Sephora worker then calls management over. I never got her name but she was a petite blonde with glasses and bright red lipstick. She was *extremely* dismissive and accused our cards for being the issue. She looked like we were annoying her and that there was something wrong with us. She then instructed us to get back in line ( which now has grown to 15 people). From what could have been an in and out Sephora trip, turned into a disaster. The best part was, once we got to the regular cash desk, our cards worked JUST FINE! read more

I came in here ready to spend money. The sales person didn't know where anything was and had to rely on her phone to look stuff up. She then proceeded to tell me they didn't have that brand...yet the website says otherwise? It's not the first time I've been to this location where the sales reps were completely unaware of what their store sold. I would master this in my first day. How is this hard? I ended up giving my money instead to London Drugs. read more

Lovely location with a great staff! As soon as I walked in this morning I was greeted and helped with my makeup needs. I needed a foundation, concealer and eye cream. I had the pleasure of meeting Holly for my mini makeover to try the products I was inquiring about. She was very pleasant and very knowledgable about the products - which is always relieving! She found the most PERFECT colour match for my skin, even with the specifics of what I was looking for (I wanted a full coverage foundation with SPF.) I can't believe how perfect the colour is! She did Such a great job finding this gem for me! She was so helpful, efficient and accommodating, I'm very happy with my experience there with her this morning! I definitely want to go back to get a full makeup application by her! :) Her makeup was done very well also, so that's always a good sign they know their stuff. :) I'm honestly only docking one star because of the debit machine. Lol Nothing to do with the service or location at all. The machine there didn't accept my BMO debit card for some reason! I had to run to a bank machine to take money out. It was slightly frustrating as I was in a rush, and the lady said that it happens often with BMO cards for some reason. I thought maybe it's a glitch or maybe it's BMO, but if it's their machine then it needs to be fixed!! Otherwise everything was 5 star. Even the cashier lady was great. I'll be back! :) M.M. read more

I had a wonderful experience here. Megan was bang on in finding me new under eye concealer. Such knowledgeable staff in skincare as well.

I like this location. I like that it's not as overwhelming as the Robson street or Pacific Centre locations, and there always seems to be staff available to help. Came to stock up on some Bumble & Bumble, and had the sweetest girl help me who taught me a ton about DryBar and their products. That led to some awesome tips for styling products for my particular hair type... I like that Sephora is pretty consistent with their staff's knowledge base about their products, and what works best for each hair type/skin type/colour whatever. Nice and clean store, friendly and well laid out. read more

I have no idea why there are so many bad reviews for this location. Besides being in a lovely area. I find the staff to be great. They often have appointments for makeovers available with short notice. Which is always nice. If you are very fortunate you will get a makeup artist named Matthew. He is knowledgeable, talented, professional and honest. Does not try to push products and recommends what would actually be the best wether it is the highest end or not. No games. I like this store a lot. Have never had any issues. This is not even near the closest Sephora location to my house but I am happy to trek to the North Shore for the perks this place offers. read more

More relaxed stores than the Richmond or Burnaby location, so does lack the bustlin' action. The men's fragrance is in a tidy corner in the back left side; liked how the prices clearly listed on labels posted on front lol. read more

Terrible. Came in to kill time before meeting a friend at the Taphouse. I work downtown and live on the Sea to Sky highway, Lionsgate was closed that day so it took me ages to get there. I was tired, needed a refresh, pulled out my make up to redo my OWN makeup. Larger Asian girl with glasses, black shirt and pants hovered above me asking if I needed help, when I said no thanks, just came from a long day at work and killing time, and needed to freshen up with my own makeup, she didn't go away. Insisted on petting my dog and all the while staring at me. Inivited me to use the beauty bar area to apply my own makeup, I said no it's ok, I am fine here - almost done. She stood there and said "Ok actually I'll just get you to go to the beauty bar area, there's a seat there and everything" I said no. She 100% thought I was stealing, I specifically put an item I planned on buying on the ground so they didn't think I was stealing, and didn't put it anywhere near my makeup bag. I was pretty appalled, didn't complain, I spend a lot of money at Sephora, they could've looked at my beauty insider account and saw how much money I sink in to Sephora. I was treated like a criminal. I am a successful young professional, and make a TON more money than a retail sales associate at Sephora. Watch who you treat like a thief. Next time I WILL speak to a manager. read more

After cooling down a bit I spoke with the RCMP as the employee named "Katie G" actually snatched my purse off of the counter while I went to pay and then searched it, which is an illegal search. The RCMP couldn't help but did make sure to inform me that it was not a legal search and that everyone should be aware of their rights in this area. (Including SEPHORA) The employee did this after I had given her my sephora VIB card which is a card they only issue you if you spend a minimum of $1000 a year there, like I would steal a $25 concealer.The manager has only said she would have this employee call me and apologize to me which is not something I am interested in at all. I was tempted to go to the district manager, and possibly olson on your side (media etc) but will not, this place has left the worst taste in my mouth. I will never return to this Sephora, and I wish that after complaining about my treatment they did something to reconcile but they failed even more in recovery. Avoid this location, I wasn't surprised at their rating before I added to it! read more

Employees are clearly not trained well at this location. Basic questions about makeup application and product knowledge were not answered correctly. Please hire people who have experience in makeup artistry and who know the products that they are selling. I was so disappointed in the customer service there lately, although this sephora is the closest to my house I think I will go downtown next time I wanna purchase. I'm a frequent customer so sucks for you sephora park royal! read more

Returned a foundation that I was wasn't really loving they returned it without any problem great customer service

It's very clean and organised there and it's a relatively large store so those are the pluses, but the staff are very pushy. I went in and asked for a sample of an eye cream and the sales lady kept pushing me to buy it, getting confrontational about it at one point, even after stating 4 times that I only wanted a sample. Also certain sales people there tend to "hover" around you and circle you like a vulture which makes the whole shopping experience very uncomfortable. read more

I love this Sephora location. It's right around the corner from my house and is not as overwhelming as the downtown or Metrotown locations. I'm always greeted warmly when I walk in and have never found the staff to be biased toward 'better dressed' customers, as other reviewers have stated. I've shopped there dressed up and dressed down, and always received the same great service. If you think you received poor service and you immediately think it's b/c of your appearance, that's your own insecurities. Do not project your issues onto store staff who in my experience are great at their job. Same goes for the woman who was upset at being questioned for hauling out her own makeup and applying it in the middle of the store. If you need to freshen up go to the mall washroom. What's next, plugging in your curling iron at the checkout? Really, the lack of accountability in some people is astounding. read more

Pretty much if you don't look rich they won't help you. I went into this sephora on a Thursday night at around 8 to pick up a last minute present being so late at night I just went in a hoodie and Tights. There No one in the store except for me and the workers. They were all just standing around chit chatting very loudly and playing around on their phones.they saw me and I didn't even get a hello, can I help you or anything like that. I went over to the naked palettes which I was going to buy then a more expensively dressed girl came in and they all ambushed her with hellos and asking If she needed help. So pissed off I walked out of there and went to shoppers down and across the street. The shoppers was amazing it's more of a deluxe one. It has high end makeup brands there like urban decay surprisingly. I just ended up buying the palette there. read more

By far the worst Sephora store in greater Vancouver area. Overrun by snotty girls in their twenties who profile you based on how you're dressed. I've been here twice in the last 6 months since moving to the North Shore and both times got the cold shoulder treatment because I wasn't dressed to the nines (sorry, yesterday I was 7 months pregnant and if tights and a fleece are all that fits then so be it). Went to pickup a bottle of foundation since they had their annual 20% off for VIB members sale and that's all I needed. Lined up to pay, and the girl at the counter goes "just this today?". My answer "yes, it's all I need." She then goes "oh I'm all out of samples" even though the lady in front of me got 5 different samples because she bought a whole lot of stuff. And while both customers ahead of me each got their holiday tote bag which you're supposed to get as a VIB member she didn't give me one even though the plastic bin behind the counter was full of them. While I didn't need either the samples or the tote bag and would have declined them, I am very disappointed in both of my trips here. PS, customers behind me got offered samples and tote bags. Will always go back to Pacific Center and Metrotown from now on. Luckily they also opened up one on Robson. read more

I agree with all the other poor reviews concerning this Sephora location . Living on the North Shore I was excited about a Sophora opening up at Park Royal. The customer service here is horrendous . The product knowledge is terrible . I'll fight the traffic on Lion's Gate bridge and only go to Pacific Centre from now on read more

Horrible staff. Been here many times (I live in the area) and each time has been equally terrible. I once asked to be helped at least 3 times and received nothing. Another time, someone reluctantly helped me but was talking to me in a very condescending manner because (as the other reviews have also said) I wasn't wearing makeup or dressed up on that day. If you want any service at this location, you better be looking your best or they'll be rude (at best). I'll be making my trips to the downtown location instead. read more

Chose to visit this store for the ease of parking and avoid the craziness at downtown locations. I was just dropping by to pick up a face wash. I was approached by a new member of staff, Nancy. Super friendly and even offered to do a mini facial although it was soon to be closing time. Perfect way to spend my day off! read more

Manager was so rude, same with the cashier. I felt discriminated against, didn't receive any help from any of the associates. This is not proper customer service, it's almost like this location values a snotty attitude in employees over friendliness and based on the other reviews I'm not the only one who felt this way. read more

Had a fantastic customer service experience yesterday! I brought my daughter's face powder in, which we bought two weeks ago, and she dropped on the floor and broke. To my great surprise, it was replaced free of charge. Will definitely go back after this! read more

Always super impressed with the client interaction skills at my neighbourhood Sephora - engaging, fun factor with lots of knowledge. Love the suggestions for a client who looks for less 'guck' in my products. I always leave feeing like I've had a 'light and fun experience without attitude and easy transaction ' - a tall order in today's retail climate. Bravo. read more