The employees are rude, and service was horrible. I came in because my friend had placed an online order for my birthday for the Youth To the People: Facial Cleanser. The size that was ordered for me was the 8oz. The 8oz, online for Khols-Sephora, Sephora, and youthtothepeople.com said that it came with a pump.However, when I opened the box, it did not come with a pump, which is what prompted my visit to your location. All I wanted was an exchange (I had the order number and email used for initial purchase) but the associate said that it wasn't possible as it doesn't come with a pump. She even went as far as telling me I was wrong and that the product was a refill, which it clearly wasn't, as the box was labeled. The instructions on the box even state to use one-two pumps. This is my first time with this cleanser, so l did some research and made sure it came with a pump. I called Youth To the People and asked if the 8oz comes with a pump. They informed me it does, and even apologized for the incomplete parcel on Sephoras side.
The associate at Kohls-Sephora was very short with me, combating me about the return, and wasn't listening to me at all. Eventually she processed a return, even though I had asked for an exchange. I left there empty handed, now unable to use the gift that was purchased for me. read more